Updating your BlackBerry Device Software

Product

Throughout last year we regularly released BlackBerry® Device Software (a.k.a. Firmware or OS) updates, including a major one back in the fall. But it seems that actually getting these updates onto your device is still a bit of a mystery to some people. Well, it’s simpler than you think, and well worth it. Here are a couple reasons why:

  1. Your smartphone will work even better than it does today (bug fixes)
  2. With major updates you get plenty new features – like video recording in version 4.5 software for BlackBerry® Curve™ smartphone (feel free to check out the complete list of new features available in 4.5 software update)

Step 1 – Check for updates: If you’re on a company smartphone, your IT department may already have plans for getting your device software up-to-date. If you’d like to take the initiative into your own hands, make sure to get the nod of approval from your IT department, and skip to Step 3 below. Otherwise, read on.

For those of you who have already downloaded and installed the latest version, checking if there’s a device software update available is as easy as pie.

  1. Start BlackBerry Desktop Software
  2. Connect your device and you’ll be prompted to update if there’s an update available

If you don’t have the latest version of Desktop Software installed – no worries.

  1. Visit http://www.blackberry.com/updates
  2. Click on the “Check for Updates” button (you can’t miss it)
  3. You’ll be prompted to download and install a small application (click Run twice) and in the end, you should see something that looks like the screenshot on the right
  4. Connect your device, enter the password (if you have one) and click OK
  5. That’s it. We will now automatically check and let you know if there are any updates available

Step 2 – Updating: You should now see the “Update Summary” screen.

updateSummary_small

Tip: even though it may seem like an advanced setting, click the “Options” button to tweak your update, and clear any languages you do not plan on using. This can save lots of space you can use later for installing apps, games, etc…

Click “Next” and sign up for notifications. Next time a new update is available we’ll send you an email – you’ll never have to check manually for updates again. After you’re done, it’s just a matter of clicking “Finish” in the summary screen.

A couple notes:

  • The overall process may take some time (40-60 minutes – depending on the size of the backup) – no worries, it’s normal
  • Do not disconnect your device until the update is complete!
  • All your data, settings and applications are backed up, and then restored at the end (unless you explicitly choose not to do so)

Congratulations! You have successfully updated your smartphone and it should now be running the latest available Device Software.

Step 3 – Not really a step

If you skipped here because you’re on a company smartphone or, because in Step 1:

  • You got a message stating that your “BlackBerry smartphone is activated on a BlackBerry® Enterprise Server or BlackBerry® Professional Software” or;
  • It appeared as if no updates were available for your smartphone, but you’re confident there should be one available, here is what you can do:
  1. If you haven’t done so already, download and install the latest Desktop Software
  2. Check online if there is an update available for your device from your service provider and download the new Device Software installer
  3. Run the Device Software installer
  4. Make sure you’re connected to your corporate network (to continue receiving work email after the update is complete)
  5. Follow Steps 1 and 2

About Andrey F.

Andrey started with Research In Motion (RIM) in 2006 as an intern, and recently joined the handheld software product management team in 2008. Andrey's focus is on the overall direction for desktop software. He spends most of his time identifying customer needs and working with various development teams to come up with new and exciting ways to extend the magic of the BlackBerry® experience to the desktop. Andrey hopes this blog will allow him to share his passion and knowledge about BlackBerry with readers.

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  • JackG058

    I’d love to upgrade to the newest 4.5 OS. I’ve attempted it a half dozen times, including doing complete wipes on my 8330 Curve. However, I have found that the GPS signal drops repeatedly on this version for my phone, whereas on 4.3 once I obtain satellite I never drop. Sprint has opened a ticket with RIM on this and others have indicted they have flaky GPS with 4.5 too, but I’ve seen no progress with this issue. GPS is a must have for me, although I’d love the MMS and video recording capabilities too.

  • JackG058

    I’d love to upgrade to the newest 4.5 OS. I’ve attempted it a half dozen times, including doing complete wipes on my 8330 Curve. However, I have found that the GPS signal drops repeatedly on this version for my phone, whereas on 4.3 once I obtain satellite I never drop. Sprint has opened a ticket with RIM on this and others have indicted they have flaky GPS with 4.5 too, but I’ve seen no progress with this issue. GPS is a must have for me, although I’d love the MMS and video recording capabilities too.

  • yomonk1

    I’ve been downloading all the Beat OS’s for the Storm 9530 and its such a fun and educational process. I still cant wait for VZW to finally come out with an Official OS. And how nice will it be to finally get to DM 5.0. Come on with it!!

  • yomonk1

    I’ve been downloading all the Beat OS’s for the Storm 9530 and its such a fun and educational process. I still cant wait for VZW to finally come out with an Official OS. And how nice will it be to finally get to DM 5.0. Come on with it!!

  • yomonk1

    I’ve been downloading all the Beat OS’s for the Storm 9530 and its such a fun and educational process. I still cant wait for VZW to finally come out with an Official OS. And how nice will it be to finally get to DM 5.0. Come on with it!!

  • Mick

    Can we get any confirmation that an official os update for the storm from vzw is coming any time soon?

  • Mick

    Can we get any confirmation that an official os update for the storm from vzw is coming any time soon?

  • conazo

    Same here, been downloading all of the leaked OS’s need the official one to come out for verizon. hopefully it would be OS 5.0! come on RIM i believe in you.

  • conazo

    Same here, been downloading all of the leaked OS’s need the official one to come out for verizon. hopefully it would be OS 5.0! come on RIM i believe in you.

  • Andrey

    Thanks for the comment Jack. It’s the first time I hear about this problem and I’m looking into it.

  • Andrey

    Thanks for the comment Jack. It’s the first time I hear about this problem and I’m looking into it.

  • Andrey

    Thanks for the comment Jack. It’s the first time I hear about this problem and I’m looking into it.

  • Finger360

    This would be very helpful for Verizon Storm users, but ohh yea, we haven’t gotten an official update in MONTHS!!!
    Although to make up for this I just use the “leaked” software along with everyone else trying to get updates.

  • Finger360

    This would be very helpful for Verizon Storm users, but ohh yea, we haven’t gotten an official update in MONTHS!!!
    Although to make up for this I just use the “leaked” software along with everyone else trying to get updates.

  • Rooster99

    “(feel free to check out the complete list of new features available in 4.5 software update)”
    Why isn’t a list of new features and significant bug fixes released with each update? Every other hardware & software developer I’ve worked with does this, and it’s an excellent marketing opportunity.
    Adding features then “hoping” we stumble across them is not good marketing. It is, however, very frustrating for users.
    – R.

  • Rooster99

    “(feel free to check out the complete list of new features available in 4.5 software update)”
    Why isn’t a list of new features and significant bug fixes released with each update? Every other hardware & software developer I’ve worked with does this, and it’s an excellent marketing opportunity.
    Adding features then “hoping” we stumble across them is not good marketing. It is, however, very frustrating for users.
    – R.

  • Rooster99

    “(feel free to check out the complete list of new features available in 4.5 software update)”
    Why isn’t a list of new features and significant bug fixes released with each update? Every other hardware & software developer I’ve worked with does this, and it’s an excellent marketing opportunity.
    Adding features then “hoping” we stumble across them is not good marketing. It is, however, very frustrating for users.
    – R.

  • yvon_69

    yomonk1, I have a question for you. I recently became the proud owner of a shiny new Storm and I’m currently awaiting an email from my provider with the updated OS 4.7 version. What are all of these trinkets and gadgets that you speak of? You make it sound as good as new shoes or cheese cake! Could break it down into English for the newbies like me? :)

  • yvon_69

    yomonk1, I have a question for you. I recently became the proud owner of a shiny new Storm and I’m currently awaiting an email from my provider with the updated OS 4.7 version. What are all of these trinkets and gadgets that you speak of? You make it sound as good as new shoes or cheese cake! Could break it down into English for the newbies like me? :)

  • yvon_69

    yomonk1, I have a question for you. I recently became the proud owner of a shiny new Storm and I’m currently awaiting an email from my provider with the updated OS 4.7 version. What are all of these trinkets and gadgets that you speak of? You make it sound as good as new shoes or cheese cake! Could break it down into English for the newbies like me? :)

  • cpuking2009

    with my storm i have noticed some very concerning issues wile playing sudio through the headphone jack.
    heres the short story. when u play a song with base in it (basicly any song) when the base hits the volume gets really quiet.
    here is what its not: headphones
    audio file
    headphone jack
    third party apps.
    I have tested everything out to make sure what it was not. heres what really bothers me. when in safe mode the phone has no problem playing songs the way there ment to be herd! so you would think its a thrid party app right? well guess what i got an email and my speaker on my phone made the alert noise. after that guess what the audio quality is back to crap!
    this is my second storm. and i know now its not the phone. its the OS. i am running .122 from bell. however the issue was presant with .86 .89 .90 .109 .122 so if RIM does not know about this problem by now i fear i am out of luck. hopefully they read this post and attend to this matter but i doubt it.
    as a workaround i have been forced to turn all alerts to VIB and i have had to silence all my alarms! (not happy about that)

  • cpuking2009

    with my storm i have noticed some very concerning issues wile playing sudio through the headphone jack.
    heres the short story. when u play a song with base in it (basicly any song) when the base hits the volume gets really quiet.
    here is what its not: headphones
    audio file
    headphone jack
    third party apps.
    I have tested everything out to make sure what it was not. heres what really bothers me. when in safe mode the phone has no problem playing songs the way there ment to be herd! so you would think its a thrid party app right? well guess what i got an email and my speaker on my phone made the alert noise. after that guess what the audio quality is back to crap!
    this is my second storm. and i know now its not the phone. its the OS. i am running .122 from bell. however the issue was presant with .86 .89 .90 .109 .122 so if RIM does not know about this problem by now i fear i am out of luck. hopefully they read this post and attend to this matter but i doubt it.
    as a workaround i have been forced to turn all alerts to VIB and i have had to silence all my alarms! (not happy about that)

  • cpuking2009

    with my storm i have noticed some very concerning issues wile playing sudio through the headphone jack.
    heres the short story. when u play a song with base in it (basicly any song) when the base hits the volume gets really quiet.
    here is what its not: headphones
    audio file
    headphone jack
    third party apps.
    I have tested everything out to make sure what it was not. heres what really bothers me. when in safe mode the phone has no problem playing songs the way there ment to be herd! so you would think its a thrid party app right? well guess what i got an email and my speaker on my phone made the alert noise. after that guess what the audio quality is back to crap!
    this is my second storm. and i know now its not the phone. its the OS. i am running .122 from bell. however the issue was presant with .86 .89 .90 .109 .122 so if RIM does not know about this problem by now i fear i am out of luck. hopefully they read this post and attend to this matter but i doubt it.
    as a workaround i have been forced to turn all alerts to VIB and i have had to silence all my alarms! (not happy about that)

  • Rob

    Just wondering…
    1.why DM is so slow? 4.3 – 4.5 – 4.6 – 4.7 – 5.0 (beta)
    2.would there be a better solution for media other than roxio?
    3.by any chance after DM 5.0 would be a better solution for BIS users? (DM is not that good, for contacts syncs…import/export, among other things)
    4.why im unable to sync BB msn contacts with my agenda, other than copy and paste?
    5.when is 5.0 coming out finally?

  • Rob

    Just wondering…
    1.why DM is so slow? 4.3 – 4.5 – 4.6 – 4.7 – 5.0 (beta)
    2.would there be a better solution for media other than roxio?
    3.by any chance after DM 5.0 would be a better solution for BIS users? (DM is not that good, for contacts syncs…import/export, among other things)
    4.why im unable to sync BB msn contacts with my agenda, other than copy and paste?
    5.when is 5.0 coming out finally?

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