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Ok, so I know my posts are very tutorial-like but these are all things I feel you, the BlackBerry® smartphone using public, should know! :)

My friend pinged me a few days ago…

Friend: I just found a huge problem with my BlackBerry smartphone
Riz: Do tell
Friend: Well, you know when you call somewhere and want to dial by name…
Riz: Yes
Friend: Or you need to call a number like 1-800- RIZ-BLOG
Friend: You can’t do it!!

What do you mean you can’t do it? You can do just about everything on a BlackBerry device!

Unfortunately, this function needs a little tutorial. When you’re dialing a number like 1-800-RIZ-BLOG let’s leave it there… you need to enter letters, but your device is in some sort of number mode. How do you get out of number mode? Press and hold ALT as you type the letters when you want letters instead of numbers. Your device will translate the letters into the appropriate number.

That’s it!

Of course, it would be nicer if this was a little more “discoverable,” but I haven’t come up with any bright ideas on how to do this. Any suggestions?

About Riz J.

Riz joined the handheld software product management team at Research In Motion (RIM) in 2008. Riz works on the overall direction of the device and spends a lot of time trying to figure out what customers want. He hopes this blog allows him to share what he loves about BlackBerry, and learn what you love about BlackBerry.

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