The Ole Switcheroo

Product

Congratulations, you’ve just bought a new BlackBerry® smartphone to replace your slightly aging device…wait, you were using a BlackBerry 6210? Wow. Welcome to the future, where the world is in color.

Now that you have your shiny new smartphone, the first thing you want to do is make sure that you get your email delivered there instead of to the old one. (It may not really be the first thing you want to do, but I’m the email product manager, so hang in there.) Making the swap is pretty straightforward.

Before we go any further, I’d be remiss if I didn’t mention this article on the BlackBerry Technical  Knowledge Solution Center. It covers things like erasing your old device, moving your corporate account and more. It even has a flowchart, if that sort of thing tickles your fancy.

Moving on…

Stick your SIM card in your new smartphone (assuming it’s the type that uses one) and power it up. For you fine CDMA folks, you’ll want to call your carrier and activate the new smartphone, if you haven’t already. Then, look for the icon called “E-mail Settings”, “Personal Email Set Up”, or some variation on that wording. If your device uses the nifty theme that looks like wireframe, the icon is nestled inside the folder called “Setup”. Either way, the icon is an envelope with a gear on it. Visual aid incoming:

MarkSwitcheroo1

Click the icon. Depending on your carrier, you may have to enter a username and password to log in first. After you log in, the service will notice that you have a new smartphone, and say “Hey, you used to use PIN 1234. Do you want to change to PIN 5678?” Take a deep breath, and click “Yes”. Again, depending on your carrier, you may need to enter the passwords for any email accounts you had associated with your smartphone before. If so, go ahead and enter them as prompted until it tells you you’re done.

That’s it! You’ll start getting email on your new smartphone in about 15 or 20 minutes, and you can start sending right away. Contemplate the sweetness of your new BlackBerry smartphone as you await that first buzz of an incoming email.

-Mark:)

About Mark S

Product Manager, Consumer Email Mark has been with Research In Motion (RIM) for 10 years, and has worked in technical support, third-party developer relations, enterprise product management and carrier management. Mark has spent the last two years managing the development of the consumer email platform (BlackBerry internet service email), working with software development to bring the best email experience possible to BlackBerry smartphone customers. Mark is a big believer in starting the day off right by reviewing his email and downing a can of Diet Coke.

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  • Gautam

    Hi,
    So I’m not switching from a BB to BB. But from an age old Nokia to a swanking shiny new BB 9000.
    From what I’ve been told by the Cell providers in my area, this BB which I have been gifted is cracked (unlocked) but not by the provider themselves.
    a) Does this make my device unsupported?
    b) If I install a new firmware (or OS), will it ‘lock’ my device out again?
    I’m basically looking for guidance on how I should move ahead to get myself supported + keep using this nice new cellphone with all the fun activated on it?
    Thanks,
    Gautam

  • Gautam

    Hi,
    So I’m not switching from a BB to BB. But from an age old Nokia to a swanking shiny new BB 9000.
    From what I’ve been told by the Cell providers in my area, this BB which I have been gifted is cracked (unlocked) but not by the provider themselves.
    a) Does this make my device unsupported?
    b) If I install a new firmware (or OS), will it ‘lock’ my device out again?
    I’m basically looking for guidance on how I should move ahead to get myself supported + keep using this nice new cellphone with all the fun activated on it?
    Thanks,
    Gautam

  • Caspan

    The same holds true for you BES users. If you install Desktop Manger correctly (meaning that you chose the option to use Exchange to redirect your messages). When you plug a new device into your desktop manager it says hey do you want to use this new device as your new phone for BES? click yes and within 5 minutes your phone should start activating on BES. Your done and you don’t have to bug IT to do it for you. please please please stop bugging IT to do it for you…

  • Caspan

    The same holds true for you BES users. If you install Desktop Manger correctly (meaning that you chose the option to use Exchange to redirect your messages). When you plug a new device into your desktop manager it says hey do you want to use this new device as your new phone for BES? click yes and within 5 minutes your phone should start activating on BES. Your done and you don’t have to bug IT to do it for you. please please please stop bugging IT to do it for you…

  • chemist

    I install my SIM card in my new 8320 and can make calls, however, cannot browse internet nor get my e mails.
    My celphone provider says that its system allows for only blackberries from their inventory.
    Have anyone seen anything like this?
    Is there any alternative?

  • chemist

    I install my SIM card in my new 8320 and can make calls, however, cannot browse internet nor get my e mails.
    My celphone provider says that its system allows for only blackberries from their inventory.
    Have anyone seen anything like this?
    Is there any alternative?

  • John Collins

    I had a break in email service with the small ISP I use in my hometown. Now that it's back up, I want to re-establish my email service on my Curve 8530. When I go to Email Setup, I'm asked to put in my user name and password. I don't have a good answer for either question. I put my email address into the User Name field and click on “Forgot Password?” I get a response that says my password was successfully sent to my smartphone. No message with my password comes in. Please help me get logged in for the purpose of restoring my email function to my BB 8530. Thanks!

  • John Collins

    I had a break in email service with the small ISP I use in my hometown. Now that it's back up, I want to re-establish my email service on my Curve 8530. When I go to Email Setup, I'm asked to put in my user name and password. I don't have a good answer for either question. I put my email address into the User Name field and click on “Forgot Password?” I get a response that says my password was successfully sent to my smartphone. No message with my password comes in. Please help me get logged in for the purpose of restoring my email function to my BB 8530. Thanks!

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