BlackBerry Desktop Software: a Closer Look at the Mac OS Version

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Update: BlackBerry® Desktop Software for the Mac OS platform is now available!

BlackBerry® Desktop Software is now compatible with the Mac OS platform, and the upcoming release is just around the corner. We’d like to take this opportunity to share some details about the key features included in v1.0. We know many of you are waiting anxiously for the product to be released, and the wait is almost over! Before I dive into the details, I wanted to thank you all for the great comments and feedback you left on my initial post announcing this upcoming release of BlackBerry Desktop Software. Knowing how anticipated the product is was the best motivation the team could have. Read on for a detailed walk-through of the key product features.

The Welcome Sheet

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Once BlackBerry Desktop Software is installed and connected to a BlackBerry® smartphone via USB, users will be presented with what we call the Welcome Sheet. The idea behind the Welcome Sheet is to ensure users can customize important settings defining their experience with the BlackBerry Desktop Software going forward. Anything defined here on the Welcome Sheet can of course be changed later on via various options (also covered in this post).

One important feature I’d like to spend some time talking about is the option to select whether a BlackBerry smartphone syncs with one or multiple computers, a new feature to BlackBerry Desktop Software. Want to sync with one computer at home and another at work? Change the setting to “Safer Sync” and you’re all set. Your sync times will increase (how much depends on the amount of data stored on the smartphone), but this feature will help keep data on your Mac and BlackBerry smartphone in harmony.

BlackBerry Desktop Software will also tell users where their music will be synced to. If your BlackBerry smartphone has onboard memory (like the BlackBerry® Storm™ or BlackBerry® Bold™) you’ll have the option to choose whether to sync music to the onboard memory or a microSD™ card. Reserving memory is also very helpful and a nice way to save some space for documents, movies or even apps with the new archiving feature introduced in BlackBerry App World™ 1.1.

Summary Screen and Device Options

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The Summary Screen provides a quick overview of the information about the connected BlackBerry smartphone. The information provided about the last sync and backup will help users make sure their smartphone is backed up and synced regularly if they opt against using the automatic options. Speaking of which, to configure some of the more advanced settings in BlackBerry Desktop Software, the Device Options menu button is displayed prominently on the Summary Screen.

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Two additional options in the Device Options menu over what is displayed on the Welcome Sheet are the ability to sync automatically when the BlackBerry smartphone is connected and to check for software updates.

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Within the Device Options menu, users can choose whether their BlackBerry smartphone should be backed-up automatically and what data should be included in the backup file. Excluding messages or information data (that may be stored on the Mac already) can significantly decrease the time it takes to back up the BlackBerry smartphone.

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The media options provided under the Device Options menu are mostly what is displayed on the Welcome Sheet, but the option to “Delete all music…” requires a bit of attention. We added this feature to provide users with an easy way to remove the tunes transferred using the BlackBerry Desktop Software; it’s a great way to keep your music selection fresh day to day! Any music transferred manually to the smartphone will remain intact

Synchronizing

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Because synchronization is one of the most important features in this release of BlackBerry Desktop Software, our focus was on making it solid with an intuitive set up. We wanted to ensure users have all the key options and information when setting up their sync preferences, while at the same time keeping the interface clean and simple. For this reason, all information categories are listed on the left, and the right panel reflects the settings for each category. The alternative of having everything on the same page and listed sequentially seemed a bit cluttered to us.

Users can sync their BlackBerry smartphone with the iCal application, Address Book, Apple Mail (for notes) and any other software that can talk to Apple’s Sync Services. For example, to sync with Microsoft® Entourage users simply need to check the option to sync with Sync Services in Entourage preferences.

Updating Device Software

As with Windows® BlackBerry Desktop Software v4.7+, users won’t need to install anything on their computer to update their BlackBerry device software. Every time the BlackBerry smartphone is connected, BlackBerry Desktop Software will automatically check for updates. Users will see a notification when a new update is available:

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We’ve learned a couple of lessons from the years of experience with our version of BlackBerry Desktop Software for Windows®, and as I mentioned previously, we focused on making the update experience as simple as possible. Keeping the update process lean on extraneous options and features also ensures we can focus on quality. All in all, BlackBerry smartphone users will still have an option to specify whether their data should be backed-up (including third-party applications) and encrypted, but that is as far as the options go. Once the update options are selected, it’s simply a matter of hitting the “Start Update” button and grabbing a cup of coffee while the BlackBerry Desktop Software takes care of business.

Installing and Removing Applications

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With the number of applications for BlackBerry smartphones growing by the day, it is important to ensure users can easily install or remove BlackBerry optional applications like support for other languages or any third-party applications they may have downloaded in the past and don’t use anymore. Simply clear the check box to remove previously installed applications; the “+” sign is for adding new applications.

Back Up and Restore

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When backing up data, users have the option for a full or a partial backup and also the ability to encrypt their backup file. An important item I’d like to mention for those who may be familiar with the Windows® BlackBerry Desktop Software is that backup files now have a new extension, .bbb, which stands for BlackBerry Backup file of course! The current version of BlackBerry Desktop Software stores BlackBerry data in an .ipd file and the contents of on-board memory in a .cab file; while there are benefits to this approach, our experience is showing that keeping all information in one place provides a more convenient overall experience.

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While the new/upcoming version of BlackBerry Desktop Software will store backup files in the new format, users will still be able to restore any .ipd files made from previous backups using the current version of BlackBerry Desktop Software.

BlackBerry Desktop Software is very focused on providing the key functionality that we know Mac users have been waiting for. If you haven’t yet, make sure you sign up to be notified when this product is released on www.blackberry.com/mac. Stay tuned for another overview on some other cool features I did not have a chance to touch on here shortly after we release.

Comment away and let me know what you think about what you’ve seen so far!

Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

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  • Gina

    When??? They keep saying ‘September’ on the site and it’s now September 23rd!
    The Pocket Mac is ok, just takes forever to sync. I’ve found I can sync one thing at a time and it works best that way!
    Hurry!!

  • Gina

    When??? They keep saying ‘September’ on the site and it’s now September 23rd!
    The Pocket Mac is ok, just takes forever to sync. I’ve found I can sync one thing at a time and it works best that way!
    Hurry!!

  • Gina

    When??? They keep saying ‘September’ on the site and it’s now September 23rd!
    The Pocket Mac is ok, just takes forever to sync. I’ve found I can sync one thing at a time and it works best that way!
    Hurry!!

  • Gina

    When??? They keep saying ‘September’ on the site and it’s now September 23rd!
    The Pocket Mac is ok, just takes forever to sync. I’ve found I can sync one thing at a time and it works best that way!
    Hurry!!

  • infekt

    So when are we going to get a Linux port of the desktop manager?

  • infekt

    So when are we going to get a Linux port of the desktop manager?

  • infekt

    So when are we going to get a Linux port of the desktop manager?

  • infekt

    So when are we going to get a Linux port of the desktop manager?

  • Douglas Soltys

    Gina,
    At the beginning of his post, Andrey mentions that BlackBerry Desktop Software for your Mac is “just around the corner”.
    Since he made the product, I’d take him at his word. =D

  • Douglas Soltys

    Gina,
    At the beginning of his post, Andrey mentions that BlackBerry Desktop Software for your Mac is “just around the corner”.
    Since he made the product, I’d take him at his word. =D

  • Douglas Soltys

    Gina,
    At the beginning of his post, Andrey mentions that BlackBerry Desktop Software for your Mac is “just around the corner”.
    Since he made the product, I’d take him at his word. =D

  • Douglas Soltys

    Gina,
    At the beginning of his post, Andrey mentions that BlackBerry Desktop Software for your Mac is “just around the corner”.
    Since he made the product, I’d take him at his word. =D

  • Douglas Soltys

    infekt,
    Let’s give Andrey a brief rest after the Mac version is released, and then we can start bugging him for a Linux version, ok? =D

  • Douglas Soltys

    infekt,
    Let’s give Andrey a brief rest after the Mac version is released, and then we can start bugging him for a Linux version, ok? =D

  • Douglas Soltys

    infekt,
    Let’s give Andrey a brief rest after the Mac version is released, and then we can start bugging him for a Linux version, ok? =D

  • Douglas Soltys

    infekt,
    Let’s give Andrey a brief rest after the Mac version is released, and then we can start bugging him for a Linux version, ok? =D

  • JerseyDriver

    Thanks for the info. Can we all know what version of the software this is? Have tried the “leaked” or beta version, which if I remember correctly is 1.0.0.75 (maybe?). Just wondering what build this was, because if you read the Crackberry Mac blogs, there are major issues for many people, while others have no issues. Thanks for any info.

  • JerseyDriver

    Thanks for the info. Can we all know what version of the software this is? Have tried the “leaked” or beta version, which if I remember correctly is 1.0.0.75 (maybe?). Just wondering what build this was, because if you read the Crackberry Mac blogs, there are major issues for many people, while others have no issues. Thanks for any info.

  • JerseyDriver

    Thanks for the info. Can we all know what version of the software this is? Have tried the “leaked” or beta version, which if I remember correctly is 1.0.0.75 (maybe?). Just wondering what build this was, because if you read the Crackberry Mac blogs, there are major issues for many people, while others have no issues. Thanks for any info.

  • JerseyDriver

    Thanks for the info. Can we all know what version of the software this is? Have tried the “leaked” or beta version, which if I remember correctly is 1.0.0.75 (maybe?). Just wondering what build this was, because if you read the Crackberry Mac blogs, there are major issues for many people, while others have no issues. Thanks for any info.

  • Judy

    I know this is “just around the corner” but could you please hurry!!! Thanks.

  • Judy

    I know this is “just around the corner” but could you please hurry!!! Thanks.

  • Judy

    I know this is “just around the corner” but could you please hurry!!! Thanks.

  • Judy

    I know this is “just around the corner” but could you please hurry!!! Thanks.

  • Dameon White

    Is this compatible with both Mac OSX 10.5 (Leopard) as well as 10.6 (Snow Leopard)?

  • Dameon White

    Is this compatible with both Mac OSX 10.5 (Leopard) as well as 10.6 (Snow Leopard)?

  • Dameon White

    Is this compatible with both Mac OSX 10.5 (Leopard) as well as 10.6 (Snow Leopard)?

  • Dameon White

    Is this compatible with both Mac OSX 10.5 (Leopard) as well as 10.6 (Snow Leopard)?

  • TDS

    Very nice descriptions – two questions however.
    Will in need to delete the “Beta” version I already have or will the full official one replace it?
    And the most important is will this support “Categories”?
    Those of us with contact heavy phones would appreciate the ability to see our categories – filter. The Beta doesn’t support them as far as I can tell.

  • TDS

    Very nice descriptions – two questions however.
    Will in need to delete the “Beta” version I already have or will the full official one replace it?
    And the most important is will this support “Categories”?
    Those of us with contact heavy phones would appreciate the ability to see our categories – filter. The Beta doesn’t support them as far as I can tell.

  • TDS

    Very nice descriptions – two questions however.
    Will in need to delete the “Beta” version I already have or will the full official one replace it?
    And the most important is will this support “Categories”?
    Those of us with contact heavy phones would appreciate the ability to see our categories – filter. The Beta doesn’t support them as far as I can tell.

  • TDS

    Very nice descriptions – two questions however.
    Will in need to delete the “Beta” version I already have or will the full official one replace it?
    And the most important is will this support “Categories”?
    Those of us with contact heavy phones would appreciate the ability to see our categories – filter. The Beta doesn’t support them as far as I can tell.

  • http://berryscoop.com/2009/09/23/blackberry-desktop-manger-for-mac-is-near/ BerryScoop.com-Latest Scoop &a

    BlackBerry Desktop Manger for Mac is Near

    Mac users get ready,the time is near people. Andrey, over at Inside BlackBerry has given us a up to date detailed look at the BlackBerry Desktop Software for Mac. Which according to BlackBerry is set to release this month. If you’ve been using th…

  • http://berryscoop.com/2009/09/23/blackberry-desktop-manger-for-mac-is-near/ BerryScoop.com-Latest Scoop &a

    BlackBerry Desktop Manger for Mac is Near

    Mac users get ready,the time is near people. Andrey, over at Inside BlackBerry has given us a up to date detailed look at the BlackBerry Desktop Software for Mac. Which according to BlackBerry is set to release this month. If you’ve been using th…

  • http://berryscoop.com/2009/09/23/blackberry-desktop-manger-for-mac-is-near/ BerryScoop.com-Latest Scoop &a

    BlackBerry Desktop Manger for Mac is Near

    Mac users get ready,the time is near people. Andrey, over at Inside BlackBerry has given us a up to date detailed look at the BlackBerry Desktop Software for Mac. Which according to BlackBerry is set to release this month. If you’ve been using th…

  • http://berryscoop.com/2009/09/23/blackberry-desktop-manger-for-mac-is-near/ BerryScoop.com-Latest Scoop & News for all Blackberry Users!

    BlackBerry Desktop Manger for Mac is Near

    Mac users get ready,the time is near people. Andrey, over at Inside BlackBerry has given us a up to date detailed look at the BlackBerry Desktop Software for Mac. Which according to BlackBerry is set to release this month. If you’ve been using th…

  • Dave

    This looks great, when will the Windows version be updated to look this cool?

  • Dave

    This looks great, when will the Windows version be updated to look this cool?

  • Dave

    This looks great, when will the Windows version be updated to look this cool?

  • Dave

    This looks great, when will the Windows version be updated to look this cool?

  • Allan

    Where is the ability to sync with Yahoo! Calendar & Address book? Thanks.

  • Allan

    Where is the ability to sync with Yahoo! Calendar & Address book? Thanks.

  • Allan

    Where is the ability to sync with Yahoo! Calendar & Address book? Thanks.

  • Allan

    Where is the ability to sync with Yahoo! Calendar & Address book? Thanks.

  • adam

    looks great. please tell me it will be usable on PPC mac as well as intel macs.

  • adam

    looks great. please tell me it will be usable on PPC mac as well as intel macs.

  • adam

    looks great. please tell me it will be usable on PPC mac as well as intel macs.

  • adam

    looks great. please tell me it will be usable on PPC mac as well as intel macs.

  • MemoryDump

    Very nice. I have two questions. With the ability to sync with more than 1 computer, can 1 be a PC and 1 a Mac? What happens since the PC version does not have this option? When will bluetooth be supported?

  • MemoryDump

    Very nice. I have two questions. With the ability to sync with more than 1 computer, can 1 be a PC and 1 a Mac? What happens since the PC version does not have this option? When will bluetooth be supported?

  • MemoryDump

    Very nice. I have two questions. With the ability to sync with more than 1 computer, can 1 be a PC and 1 a Mac? What happens since the PC version does not have this option? When will bluetooth be supported?

  • MemoryDump

    Very nice. I have two questions. With the ability to sync with more than 1 computer, can 1 be a PC and 1 a Mac? What happens since the PC version does not have this option? When will bluetooth be supported?

  • RicAgu

    tick tock tick tock. Patiently waiting for this wunderkind! I have dumped pocket mac and markspace products off of my machines and hope this will finally help me sync everything relatively headache free.

  • RicAgu

    tick tock tick tock. Patiently waiting for this wunderkind! I have dumped pocket mac and markspace products off of my machines and hope this will finally help me sync everything relatively headache free.

  • RicAgu

    tick tock tick tock. Patiently waiting for this wunderkind! I have dumped pocket mac and markspace products off of my machines and hope this will finally help me sync everything relatively headache free.

  • RicAgu

    tick tock tick tock. Patiently waiting for this wunderkind! I have dumped pocket mac and markspace products off of my machines and hope this will finally help me sync everything relatively headache free.

  • Mark Reynolds

    So in Windows, the Desktop Manager is required to be running to allow a dial up connection to the Internet using the BB.
    Does the Mac BB Desktop Manager allow basic tethering also? I’d love to give up the Mac > VMWare Fusion > Windows > Window BB Desktop Manager > Windows Dial Up Networking for a simple OSX connection via the new Desktop Software.
    Thanks!

  • Mark Reynolds

    So in Windows, the Desktop Manager is required to be running to allow a dial up connection to the Internet using the BB.
    Does the Mac BB Desktop Manager allow basic tethering also? I’d love to give up the Mac > VMWare Fusion > Windows > Window BB Desktop Manager > Windows Dial Up Networking for a simple OSX connection via the new Desktop Software.
    Thanks!

  • Mark Reynolds

    So in Windows, the Desktop Manager is required to be running to allow a dial up connection to the Internet using the BB.
    Does the Mac BB Desktop Manager allow basic tethering also? I’d love to give up the Mac > VMWare Fusion > Windows > Window BB Desktop Manager > Windows Dial Up Networking for a simple OSX connection via the new Desktop Software.
    Thanks!

  • Mark Reynolds

    So in Windows, the Desktop Manager is required to be running to allow a dial up connection to the Internet using the BB.
    Does the Mac BB Desktop Manager allow basic tethering also? I’d love to give up the Mac > VMWare Fusion > Windows > Window BB Desktop Manager > Windows Dial Up Networking for a simple OSX connection via the new Desktop Software.
    Thanks!

  • Andrey

    Hi Dameon,
    Yep, it’s compatible with both.

  • Andrey

    Hi Dameon,
    Yep, it’s compatible with both.

  • Andrey

    Hi Dameon,
    Yep, it’s compatible with both.

  • Andrey

    Hi Dameon,
    Yep, it’s compatible with both.

  • blitzebill

    i’m new here, having just purchased my first BB (8330/Sprint).
    I’ve been a user of Mark Space’s Missing Sync to link up my Macs and PocketPCs in the past.
    Anyone else here who has a Mac ever use Missing Sync?
    I just downloaded yesterday the MS app for syncing the BB to Mac. As usual, what a pain!
    I hope this new Mac app works as it appears here.
    Maybe I can get my $$ back from Mark Space!

  • blitzebill

    i’m new here, having just purchased my first BB (8330/Sprint).
    I’ve been a user of Mark Space’s Missing Sync to link up my Macs and PocketPCs in the past.
    Anyone else here who has a Mac ever use Missing Sync?
    I just downloaded yesterday the MS app for syncing the BB to Mac. As usual, what a pain!
    I hope this new Mac app works as it appears here.
    Maybe I can get my $$ back from Mark Space!

  • blitzebill

    i’m new here, having just purchased my first BB (8330/Sprint).
    I’ve been a user of Mark Space’s Missing Sync to link up my Macs and PocketPCs in the past.
    Anyone else here who has a Mac ever use Missing Sync?
    I just downloaded yesterday the MS app for syncing the BB to Mac. As usual, what a pain!
    I hope this new Mac app works as it appears here.
    Maybe I can get my $$ back from Mark Space!

  • blitzebill

    i’m new here, having just purchased my first BB (8330/Sprint).
    I’ve been a user of Mark Space’s Missing Sync to link up my Macs and PocketPCs in the past.
    Anyone else here who has a Mac ever use Missing Sync?
    I just downloaded yesterday the MS app for syncing the BB to Mac. As usual, what a pain!
    I hope this new Mac app works as it appears here.
    Maybe I can get my $$ back from Mark Space!

  • Andrey

    Hi Allan,
    Desktop Manager syncs with Apple’s sync services and if Yahoo! supports integration with iCal and Address Book you’ll be able to sync with Yahoo! (indirectly). Here’s a link to Yahoo!’s website on how to configure iCal to sync with Yahoo!.
    http://help.yahoo.com/l/us/yahoo/calendar/yahoocalendar/sync/sync-03.html
    Hope this helps!

  • Andrey

    Hi Allan,
    Desktop Manager syncs with Apple’s sync services and if Yahoo! supports integration with iCal and Address Book you’ll be able to sync with Yahoo! (indirectly). Here’s a link to Yahoo!’s website on how to configure iCal to sync with Yahoo!.
    http://help.yahoo.com/l/us/yahoo/calendar/yahoocalendar/sync/sync-03.html
    Hope this helps!

  • Andrey

    Hi Allan,
    Desktop Manager syncs with Apple’s sync services and if Yahoo! supports integration with iCal and Address Book you’ll be able to sync with Yahoo! (indirectly). Here’s a link to Yahoo!’s website on how to configure iCal to sync with Yahoo!.
    http://help.yahoo.com/l/us/yahoo/calendar/yahoocalendar/sync/sync-03.html
    Hope this helps!

  • Andrey

    Hi Allan,
    Desktop Manager syncs with Apple’s sync services and if Yahoo! supports integration with iCal and Address Book you’ll be able to sync with Yahoo! (indirectly). Here’s a link to Yahoo!’s website on how to configure iCal to sync with Yahoo!.
    http://help.yahoo.com/l/us/yahoo/calendar/yahoocalendar/sync/sync-03.html
    Hope this helps!

  • Andrey

    Hi Adam,
    Yep, it will as long as you run OS 10.5.5 and above.

  • Andrey

    Hi Adam,
    Yep, it will as long as you run OS 10.5.5 and above.

  • Andrey

    Hi Adam,
    Yep, it will as long as you run OS 10.5.5 and above.

  • Andrey

    Hi Adam,
    Yep, it will as long as you run OS 10.5.5 and above.

  • Andrey

    Hi Mark,
    IP Modem drivers will be included with the product and if you have an IP Modem plan with your wireless service provider, you will be able to set-up your BlackBerry Smartphone as a modem via Network Preferences.

  • Andrey

    Hi Mark,
    IP Modem drivers will be included with the product and if you have an IP Modem plan with your wireless service provider, you will be able to set-up your BlackBerry Smartphone as a modem via Network Preferences.

  • Andrey

    Hi Mark,
    IP Modem drivers will be included with the product and if you have an IP Modem plan with your wireless service provider, you will be able to set-up your BlackBerry Smartphone as a modem via Network Preferences.

  • Andrey

    Hi Mark,
    IP Modem drivers will be included with the product and if you have an IP Modem plan with your wireless service provider, you will be able to set-up your BlackBerry Smartphone as a modem via Network Preferences.

  • rahil_deb08

    Andrey, great job!!! Just a quick question: For the example case in which I am using an unlocked curve 8310 (officially tagged to AT&T;) on a T-mobile network, I suppose the DM will download the carrier-specific latest OS update. Like the earlier case for PCs where we had to delete the vendor.xml, is there a similar procedure in the DM?
    Or does the “MAC” experience allows it to “just work” on T-mobile? :)

  • rahil_deb08

    Andrey, great job!!! Just a quick question: For the example case in which I am using an unlocked curve 8310 (officially tagged to AT&T;) on a T-mobile network, I suppose the DM will download the carrier-specific latest OS update. Like the earlier case for PCs where we had to delete the vendor.xml, is there a similar procedure in the DM?
    Or does the “MAC” experience allows it to “just work” on T-mobile? :)

  • rahil_deb08

    Andrey, great job!!! Just a quick question: For the example case in which I am using an unlocked curve 8310 (officially tagged to AT&T;) on a T-mobile network, I suppose the DM will download the carrier-specific latest OS update. Like the earlier case for PCs where we had to delete the vendor.xml, is there a similar procedure in the DM?
    Or does the “MAC” experience allows it to “just work” on T-mobile? :)

  • rahil_deb08

    Andrey, great job!!! Just a quick question: For the example case in which I am using an unlocked curve 8310 (officially tagged to AT&T) on a T-mobile network, I suppose the DM will download the carrier-specific latest OS update. Like the earlier case for PCs where we had to delete the vendor.xml, is there a similar procedure in the DM?
    Or does the “MAC” experience allows it to “just work” on T-mobile? :)

  • Pastor_Vince

    I feel like the kid on the commercial the night before the family is going to Disneyland. How much longer?

  • Pastor_Vince

    I feel like the kid on the commercial the night before the family is going to Disneyland. How much longer?

  • Pastor_Vince

    I feel like the kid on the commercial the night before the family is going to Disneyland. How much longer?

  • Pastor_Vince

    I feel like the kid on the commercial the night before the family is going to Disneyland. How much longer?

  • Barry Horwitz

    I have the same BB – Curve 8330 through Verizon -and tried Missing Sync. I got it to work sometimes – but inevitably had to contact their support group and go through a lot of reset steps… Just too frustrating, and so I gave up on it.
    I tried the “beta” which BB support disclaims as their own – it sort of worked, but I have uninstalled it and am now anxiously awaiting this new release…

  • Barry Horwitz

    I have the same BB – Curve 8330 through Verizon -and tried Missing Sync. I got it to work sometimes – but inevitably had to contact their support group and go through a lot of reset steps… Just too frustrating, and so I gave up on it.
    I tried the “beta” which BB support disclaims as their own – it sort of worked, but I have uninstalled it and am now anxiously awaiting this new release…

  • Barry Horwitz

    I have the same BB – Curve 8330 through Verizon -and tried Missing Sync. I got it to work sometimes – but inevitably had to contact their support group and go through a lot of reset steps… Just too frustrating, and so I gave up on it.
    I tried the “beta” which BB support disclaims as their own – it sort of worked, but I have uninstalled it and am now anxiously awaiting this new release…

  • Barry Horwitz

    I have the same BB – Curve 8330 through Verizon -and tried Missing Sync. I got it to work sometimes – but inevitably had to contact their support group and go through a lot of reset steps… Just too frustrating, and so I gave up on it.
    I tried the “beta” which BB support disclaims as their own – it sort of worked, but I have uninstalled it and am now anxiously awaiting this new release…

  • PF180

    I read on various blogs that RIM is delaying the scheduled 9/25 release date until next Friday, 10/2. What is going on? Are there problems resolving the issues from the leaked Version 1.0.0 (build 75)?

  • PF180

    I read on various blogs that RIM is delaying the scheduled 9/25 release date until next Friday, 10/2. What is going on? Are there problems resolving the issues from the leaked Version 1.0.0 (build 75)?

  • PF180

    I read on various blogs that RIM is delaying the scheduled 9/25 release date until next Friday, 10/2. What is going on? Are there problems resolving the issues from the leaked Version 1.0.0 (build 75)?

  • PF180

    I read on various blogs that RIM is delaying the scheduled 9/25 release date until next Friday, 10/2. What is going on? Are there problems resolving the issues from the leaked Version 1.0.0 (build 75)?

  • Gary

    I have been waiting for this software to arrive for a long time because of multiple sync failures with both Pocket Mac and Missing Sync. However, I downloaded the beta version and have had problems with the sync freezing, usually while syncing the calendar. I have even gone to the extent of clearing the calendar on the Blackberry (Storm) and one-way syncing from the Mac iCal to the empty Blackberry. When I do that, it still freezes, but if I stop the sync, I see that the calendar does write to the Blackberry, but reminder alarms do not copy. Any ideas what is going on here? Is it perhaps necessary to remove the other sync programs from my Mac? I have had problems with reminder alerts with the other sync programs too, and in particular, Missing Sync will take all-day events with a 15 minute reminder alert from the Mac and put them on the Blackberry with a 255 minute reminder if the clock is on Daylight Time and 315 minutes if the clock is on standard time. I am open for suggestions.

  • Gary

    I have been waiting for this software to arrive for a long time because of multiple sync failures with both Pocket Mac and Missing Sync. However, I downloaded the beta version and have had problems with the sync freezing, usually while syncing the calendar. I have even gone to the extent of clearing the calendar on the Blackberry (Storm) and one-way syncing from the Mac iCal to the empty Blackberry. When I do that, it still freezes, but if I stop the sync, I see that the calendar does write to the Blackberry, but reminder alarms do not copy. Any ideas what is going on here? Is it perhaps necessary to remove the other sync programs from my Mac? I have had problems with reminder alerts with the other sync programs too, and in particular, Missing Sync will take all-day events with a 15 minute reminder alert from the Mac and put them on the Blackberry with a 255 minute reminder if the clock is on Daylight Time and 315 minutes if the clock is on standard time. I am open for suggestions.

  • Gary

    I have been waiting for this software to arrive for a long time because of multiple sync failures with both Pocket Mac and Missing Sync. However, I downloaded the beta version and have had problems with the sync freezing, usually while syncing the calendar. I have even gone to the extent of clearing the calendar on the Blackberry (Storm) and one-way syncing from the Mac iCal to the empty Blackberry. When I do that, it still freezes, but if I stop the sync, I see that the calendar does write to the Blackberry, but reminder alarms do not copy. Any ideas what is going on here? Is it perhaps necessary to remove the other sync programs from my Mac? I have had problems with reminder alerts with the other sync programs too, and in particular, Missing Sync will take all-day events with a 15 minute reminder alert from the Mac and put them on the Blackberry with a 255 minute reminder if the clock is on Daylight Time and 315 minutes if the clock is on standard time. I am open for suggestions.

  • Gary

    I have been waiting for this software to arrive for a long time because of multiple sync failures with both Pocket Mac and Missing Sync. However, I downloaded the beta version and have had problems with the sync freezing, usually while syncing the calendar. I have even gone to the extent of clearing the calendar on the Blackberry (Storm) and one-way syncing from the Mac iCal to the empty Blackberry. When I do that, it still freezes, but if I stop the sync, I see that the calendar does write to the Blackberry, but reminder alarms do not copy. Any ideas what is going on here? Is it perhaps necessary to remove the other sync programs from my Mac? I have had problems with reminder alerts with the other sync programs too, and in particular, Missing Sync will take all-day events with a 15 minute reminder alert from the Mac and put them on the Blackberry with a 255 minute reminder if the clock is on Daylight Time and 315 minutes if the clock is on standard time. I am open for suggestions.

  • dongafish

    Andrey,
    In your initial article you mention that OS X v10.5.5 is supported? Does this include the PowerPC also?

  • dongafish

    Andrey,
    In your initial article you mention that OS X v10.5.5 is supported? Does this include the PowerPC also?

  • dongafish

    Andrey,
    In your initial article you mention that OS X v10.5.5 is supported? Does this include the PowerPC also?

  • dongafish

    Andrey,
    In your initial article you mention that OS X v10.5.5 is supported? Does this include the PowerPC also?

  • Glen

    The beta does not appear to handle sync with iPhoto… What is your plan for handling photos and movies?
    One other comment – I have around 3000 contacts so this is much faster than Missing Sync – Thanks… But still could use a more descriptive status bar during sync – you wonder if it is crashed…

  • Glen

    The beta does not appear to handle sync with iPhoto… What is your plan for handling photos and movies?
    One other comment – I have around 3000 contacts so this is much faster than Missing Sync – Thanks… But still could use a more descriptive status bar during sync – you wonder if it is crashed…

  • Glen

    The beta does not appear to handle sync with iPhoto… What is your plan for handling photos and movies?
    One other comment – I have around 3000 contacts so this is much faster than Missing Sync – Thanks… But still could use a more descriptive status bar during sync – you wonder if it is crashed…

  • Glen

    The beta does not appear to handle sync with iPhoto… What is your plan for handling photos and movies?
    One other comment – I have around 3000 contacts so this is much faster than Missing Sync – Thanks… But still could use a more descriptive status bar during sync – you wonder if it is crashed…

  • goldzimer

    Dear BlackBerry:
    Do I take from this that one will have to attach the BlackBerry via USB in order to sync?
    I thought Pocket Mac allows you to set it up so that anytime it’s within Bluetooth range it syncs automatically?
    For those of us who are coming from corporate smartphones, it is a very rude awakening to realize that we must attach the BlackBerry in order to sync it.
    Is there no way to have it sync automatically whenever it’s within Bluetooth range – or whenever it’s on the home network (oh, I guess my Tour doesn’t have WiFi!) – or ideally even sync via Apple’s MobileMe service (like the iPhone does)?
    Please?
    Thank you for your clarifications and consideration.

  • goldzimer

    Dear BlackBerry:
    Do I take from this that one will have to attach the BlackBerry via USB in order to sync?
    I thought Pocket Mac allows you to set it up so that anytime it’s within Bluetooth range it syncs automatically?
    For those of us who are coming from corporate smartphones, it is a very rude awakening to realize that we must attach the BlackBerry in order to sync it.
    Is there no way to have it sync automatically whenever it’s within Bluetooth range – or whenever it’s on the home network (oh, I guess my Tour doesn’t have WiFi!) – or ideally even sync via Apple’s MobileMe service (like the iPhone does)?
    Please?
    Thank you for your clarifications and consideration.

  • goldzimer

    Dear BlackBerry:
    Do I take from this that one will have to attach the BlackBerry via USB in order to sync?
    I thought Pocket Mac allows you to set it up so that anytime it’s within Bluetooth range it syncs automatically?
    For those of us who are coming from corporate smartphones, it is a very rude awakening to realize that we must attach the BlackBerry in order to sync it.
    Is there no way to have it sync automatically whenever it’s within Bluetooth range – or whenever it’s on the home network (oh, I guess my Tour doesn’t have WiFi!) – or ideally even sync via Apple’s MobileMe service (like the iPhone does)?
    Please?
    Thank you for your clarifications and consideration.

  • goldzimer

    Dear BlackBerry:
    Do I take from this that one will have to attach the BlackBerry via USB in order to sync?
    I thought Pocket Mac allows you to set it up so that anytime it’s within Bluetooth range it syncs automatically?
    For those of us who are coming from corporate smartphones, it is a very rude awakening to realize that we must attach the BlackBerry in order to sync it.
    Is there no way to have it sync automatically whenever it’s within Bluetooth range – or whenever it’s on the home network (oh, I guess my Tour doesn’t have WiFi!) – or ideally even sync via Apple’s MobileMe service (like the iPhone does)?
    Please?
    Thank you for your clarifications and consideration.

  • bc

    I can’t wait for this app… I have tried two different versions of Mark/Space on two different recent bberries… the Bold and the Pearl… terrible experience, and support is pretty non existent. Can’t give them any more money… BBerry should have done this a long time ago!

  • bc

    I can’t wait for this app… I have tried two different versions of Mark/Space on two different recent bberries… the Bold and the Pearl… terrible experience, and support is pretty non existent. Can’t give them any more money… BBerry should have done this a long time ago!

  • bc

    I can’t wait for this app… I have tried two different versions of Mark/Space on two different recent bberries… the Bold and the Pearl… terrible experience, and support is pretty non existent. Can’t give them any more money… BBerry should have done this a long time ago!

  • bc

    I can’t wait for this app… I have tried two different versions of Mark/Space on two different recent bberries… the Bold and the Pearl… terrible experience, and support is pretty non existent. Can’t give them any more money… BBerry should have done this a long time ago!

  • Pastor_Vince

    Monday September 28th and still no desktop for the Mac!?!?

  • Pastor_Vince

    Monday September 28th and still no desktop for the Mac!?!?

  • Pastor_Vince

    Monday September 28th and still no desktop for the Mac!?!?

  • Pastor_Vince

    Monday September 28th and still no desktop for the Mac!?!?

  • Pastor_Vince

    September 29th and still no mac desktop!?!?!? I guess there is one more day in September?!?!

  • Pastor_Vince

    September 29th and still no mac desktop!?!?!? I guess there is one more day in September?!?!

  • Pastor_Vince

    September 29th and still no mac desktop!?!?!? I guess there is one more day in September?!?!

  • Pastor_Vince

    September 29th and still no mac desktop!?!?!? I guess there is one more day in September?!?!

  • james242

    What about sync with entourage? most of the people i know run entourage, i understand this doesn’t support this application?
    james

  • james242

    What about sync with entourage? most of the people i know run entourage, i understand this doesn’t support this application?
    james

  • james242

    What about sync with entourage? most of the people i know run entourage, i understand this doesn’t support this application?
    james

  • james242

    What about sync with entourage? most of the people i know run entourage, i understand this doesn’t support this application?
    james

  • Tim

    I have been only occasionally successful at syncing my Storm to MAC. Right now.. no luck at all. Will this new software allow for blue tooth syncing Storm to Mac.

  • Tim

    I have been only occasionally successful at syncing my Storm to MAC. Right now.. no luck at all. Will this new software allow for blue tooth syncing Storm to Mac.

  • Tim

    I have been only occasionally successful at syncing my Storm to MAC. Right now.. no luck at all. Will this new software allow for blue tooth syncing Storm to Mac.

  • Tim

    I have been only occasionally successful at syncing my Storm to MAC. Right now.. no luck at all. Will this new software allow for blue tooth syncing Storm to Mac.

  • ScottieO23

    At 7am ET today RIM announced the release of Blackberry Desktop Manager for Mac will officially be released Oct 2 at 1pm ET. So much for a September release but at least we now have a date and time.
    Below is the link to the PR release.
    http://www.marketwire.com/press-release/Research-In-Motion-NASDAQ-RIMM-1052396.html

  • ScottieO23

    At 7am ET today RIM announced the release of Blackberry Desktop Manager for Mac will officially be released Oct 2 at 1pm ET. So much for a September release but at least we now have a date and time.
    Below is the link to the PR release.
    http://www.marketwire.com/press-release/Research-In-Motion-NASDAQ-RIMM-1052396.html

  • ScottieO23

    At 7am ET today RIM announced the release of Blackberry Desktop Manager for Mac will officially be released Oct 2 at 1pm ET. So much for a September release but at least we now have a date and time.
    Below is the link to the PR release.
    http://www.marketwire.com/press-release/Research-In-Motion-NASDAQ-RIMM-1052396.html

  • ScottieO23

    At 7am ET today RIM announced the release of Blackberry Desktop Manager for Mac will officially be released Oct 2 at 1pm ET. So much for a September release but at least we now have a date and time.
    Below is the link to the PR release.
    http://www.marketwire.com/press-release/Research-In-Motion-NASDAQ-RIMM-1052396.html

  • Douglas Soltys

    See! We told you it was just around the corner. =D
    Hang it tight, my fellow Mac using friends, Christmas comes early this Friday.

  • Douglas Soltys

    See! We told you it was just around the corner. =D
    Hang it tight, my fellow Mac using friends, Christmas comes early this Friday.

  • Douglas Soltys

    See! We told you it was just around the corner. =D
    Hang it tight, my fellow Mac using friends, Christmas comes early this Friday.

  • Douglas Soltys

    See! We told you it was just around the corner. =D
    Hang it tight, my fellow Mac using friends, Christmas comes early this Friday.

  • Alex

    Hopefully this is the last event I have to put into iCal ANNNNND my storm. Thank you RIM!

  • Alex

    Hopefully this is the last event I have to put into iCal ANNNNND my storm. Thank you RIM!

  • Alex

    Hopefully this is the last event I have to put into iCal ANNNNND my storm. Thank you RIM!

  • Alex

    Hopefully this is the last event I have to put into iCal ANNNNND my storm. Thank you RIM!

  • ScottieO23

    From my experience with the leaked beta it will sync with Entourage only if you enable Sync Services in Entourage. I’m guessing the same will hold true with the official release.

  • ScottieO23

    From my experience with the leaked beta it will sync with Entourage only if you enable Sync Services in Entourage. I’m guessing the same will hold true with the official release.

  • ScottieO23

    From my experience with the leaked beta it will sync with Entourage only if you enable Sync Services in Entourage. I’m guessing the same will hold true with the official release.

  • ScottieO23

    From my experience with the leaked beta it will sync with Entourage only if you enable Sync Services in Entourage. I’m guessing the same will hold true with the official release.

  • Caspan

    What I would really like to know is “why the heck did you make it look so good for the MAC people?” I mean seriously are PC people just fluff that will take any software and be happy with it. I would hope in the next major release of the DM that the PC side also see some of the graphics and usability that this product has. either that tech your MAC programmers to do the PC side of the programming.

  • Caspan

    What I would really like to know is “why the heck did you make it look so good for the MAC people?” I mean seriously are PC people just fluff that will take any software and be happy with it. I would hope in the next major release of the DM that the PC side also see some of the graphics and usability that this product has. either that tech your MAC programmers to do the PC side of the programming.

  • Caspan

    What I would really like to know is “why the heck did you make it look so good for the MAC people?” I mean seriously are PC people just fluff that will take any software and be happy with it. I would hope in the next major release of the DM that the PC side also see some of the graphics and usability that this product has. either that tech your MAC programmers to do the PC side of the programming.

  • Caspan

    What I would really like to know is “why the heck did you make it look so good for the MAC people?” I mean seriously are PC people just fluff that will take any software and be happy with it. I would hope in the next major release of the DM that the PC side also see some of the graphics and usability that this product has. either that tech your MAC programmers to do the PC side of the programming.

  • Jun.G

    i finally downloaded the blackberry desktop manager for my mac. i tried to upgrade my blackberry curve 8300 os, but there weren’t updates available. i’m working with os 4.2. isn’t there a v4.5 already for the curve 8300? anyone have one with a .dmg extension that i can just download? thanks in advance!

  • Jun.G

    i finally downloaded the blackberry desktop manager for my mac. i tried to upgrade my blackberry curve 8300 os, but there weren’t updates available. i’m working with os 4.2. isn’t there a v4.5 already for the curve 8300? anyone have one with a .dmg extension that i can just download? thanks in advance!

  • Jun.G

    i finally downloaded the blackberry desktop manager for my mac. i tried to upgrade my blackberry curve 8300 os, but there weren’t updates available. i’m working with os 4.2. isn’t there a v4.5 already for the curve 8300? anyone have one with a .dmg extension that i can just download? thanks in advance!

  • Jun.G

    i finally downloaded the blackberry desktop manager for my mac. i tried to upgrade my blackberry curve 8300 os, but there weren’t updates available. i’m working with os 4.2. isn’t there a v4.5 already for the curve 8300? anyone have one with a .dmg extension that i can just download? thanks in advance!

  • Rick in Woodstock

    I have a couple of issues after having updated my Bold’s OS via the new Desktop for Mac…
    I’m trying to sync my iTunes music to my BB but when I hit that “delete all music” button, it keeps giving me “unable to locate media card – ensure that media card is present and inserted correctly and that media card support is on (it is)”
    Is there a number I can call to speak to someone from RIM or the Blackberry Blog or anyone..please? The Blog is nice but does RIM provide ANY kind of one on one Customer Support?

  • Rick in Woodstock

    I have a couple of issues after having updated my Bold’s OS via the new Desktop for Mac…
    I’m trying to sync my iTunes music to my BB but when I hit that “delete all music” button, it keeps giving me “unable to locate media card – ensure that media card is present and inserted correctly and that media card support is on (it is)”
    Is there a number I can call to speak to someone from RIM or the Blackberry Blog or anyone..please? The Blog is nice but does RIM provide ANY kind of one on one Customer Support?

  • Rick in Woodstock

    I have a couple of issues after having updated my Bold’s OS via the new Desktop for Mac…
    I’m trying to sync my iTunes music to my BB but when I hit that “delete all music” button, it keeps giving me “unable to locate media card – ensure that media card is present and inserted correctly and that media card support is on (it is)”
    Is there a number I can call to speak to someone from RIM or the Blackberry Blog or anyone..please? The Blog is nice but does RIM provide ANY kind of one on one Customer Support?

  • Rick in Woodstock

    I have a couple of issues after having updated my Bold’s OS via the new Desktop for Mac…
    I’m trying to sync my iTunes music to my BB but when I hit that “delete all music” button, it keeps giving me “unable to locate media card – ensure that media card is present and inserted correctly and that media card support is on (it is)”
    Is there a number I can call to speak to someone from RIM or the Blackberry Blog or anyone..please? The Blog is nice but does RIM provide ANY kind of one on one Customer Support?

  • Anonymous

    When attempting to install or remove any applications using Desktop Manager for Mac, I get the following error:
    “BlackBerry Desktop Manager failed to validate your BlackBerry device update.
    Validation failed because a module marked for add (net_rim_platform_im_resource__tr) is not available on local disk”
    There are quite a few threads in forums at Crackberry and the BlackBerry Support Community Forums indicating that this problem is quite common.

  • Anonymous

    When attempting to install or remove any applications using Desktop Manager for Mac, I get the following error:
    “BlackBerry Desktop Manager failed to validate your BlackBerry device update.
    Validation failed because a module marked for add (net_rim_platform_im_resource__tr) is not available on local disk”
    There are quite a few threads in forums at Crackberry and the BlackBerry Support Community Forums indicating that this problem is quite common.

  • Anonymous

    When attempting to install or remove any applications using Desktop Manager for Mac, I get the following error:
    “BlackBerry Desktop Manager failed to validate your BlackBerry device update.
    Validation failed because a module marked for add (net_rim_platform_im_resource__tr) is not available on local disk”
    There are quite a few threads in forums at Crackberry and the BlackBerry Support Community Forums indicating that this problem is quite common.

  • PatrickH

    When attempting to install or remove any applications using Desktop Manager for Mac, I get the following error:
    “BlackBerry Desktop Manager failed to validate your BlackBerry device update.
    Validation failed because a module marked for add (net_rim_platform_im_resource__tr) is not available on local disk”
    There are quite a few threads in forums at Crackberry and the BlackBerry Support Community Forums indicating that this problem is quite common.

  • BB Girl

    Hi Folks
    Well after the long awaited arrival of BB Desktop for MAC, I excitedly downloaded it with the hope of syncing my BB Curve 8900 with ical.
    No luck, it said to open a new calendar but after that nothing and I dont want to use a new calendar I want to sync my current calendar. Any ideas would be greatly appreciated and the hows would be also be helpful as Im at a complete blank on how to sync and to get the program to work on my BB.

  • BB Girl

    Hi Folks
    Well after the long awaited arrival of BB Desktop for MAC, I excitedly downloaded it with the hope of syncing my BB Curve 8900 with ical.
    No luck, it said to open a new calendar but after that nothing and I dont want to use a new calendar I want to sync my current calendar. Any ideas would be greatly appreciated and the hows would be also be helpful as Im at a complete blank on how to sync and to get the program to work on my BB.

  • BB Girl

    Hi Folks
    Well after the long awaited arrival of BB Desktop for MAC, I excitedly downloaded it with the hope of syncing my BB Curve 8900 with ical.
    No luck, it said to open a new calendar but after that nothing and I dont want to use a new calendar I want to sync my current calendar. Any ideas would be greatly appreciated and the hows would be also be helpful as Im at a complete blank on how to sync and to get the program to work on my BB.

  • BB Girl

    Hi Folks
    Well after the long awaited arrival of BB Desktop for MAC, I excitedly downloaded it with the hope of syncing my BB Curve 8900 with ical.
    No luck, it said to open a new calendar but after that nothing and I dont want to use a new calendar I want to sync my current calendar. Any ideas would be greatly appreciated and the hows would be also be helpful as Im at a complete blank on how to sync and to get the program to work on my BB.

  • lrpbb8830

    Downloaded and installed 10/3/09. Had hoped to use “one-way” sync from device to Entourage (with overwite of Entourage contacts and calendar) to effect transfer of latest info in BB8830 to Entourage. Sadly, this feature seems to be missing. Any idea when this will be available?

  • lrpbb8830

    Downloaded and installed 10/3/09. Had hoped to use “one-way” sync from device to Entourage (with overwite of Entourage contacts and calendar) to effect transfer of latest info in BB8830 to Entourage. Sadly, this feature seems to be missing. Any idea when this will be available?

  • lrpbb8830

    Downloaded and installed 10/3/09. Had hoped to use “one-way” sync from device to Entourage (with overwite of Entourage contacts and calendar) to effect transfer of latest info in BB8830 to Entourage. Sadly, this feature seems to be missing. Any idea when this will be available?

  • lrpbb8830

    Downloaded and installed 10/3/09. Had hoped to use “one-way” sync from device to Entourage (with overwite of Entourage contacts and calendar) to effect transfer of latest info in BB8830 to Entourage. Sadly, this feature seems to be missing. Any idea when this will be available?

  • Andrey

    Hi Jun.G,
    The Device Software updates in Mac Desktop Software are automatic. If there’s a SW update available for your BlackBerry Smartphone from your wireless service provider it will tell you right away. Make sure you’re connected to the internet! ;)

  • Andrey

    Hi Jun.G,
    The Device Software updates in Mac Desktop Software are automatic. If there’s a SW update available for your BlackBerry Smartphone from your wireless service provider it will tell you right away. Make sure you’re connected to the internet! ;)

  • Andrey

    Hi Jun.G,
    The Device Software updates in Mac Desktop Software are automatic. If there’s a SW update available for your BlackBerry Smartphone from your wireless service provider it will tell you right away. Make sure you’re connected to the internet! ;)

  • Andrey

    Hi Jun.G,
    The Device Software updates in Mac Desktop Software are automatic. If there’s a SW update available for your BlackBerry Smartphone from your wireless service provider it will tell you right away. Make sure you’re connected to the internet! ;)

  • Andrey

    Hi Rick,
    Sometimes following a SW update the easiest thing to do is close Desktop Software, ensure your Media Card is properly inserted and reconnect your Smartphone. If you tried calling your wireless service provider, you can also call BlackBerry Support at: 1-877-255-2377

  • Andrey

    Hi Rick,
    Sometimes following a SW update the easiest thing to do is close Desktop Software, ensure your Media Card is properly inserted and reconnect your Smartphone. If you tried calling your wireless service provider, you can also call BlackBerry Support at: 1-877-255-2377

  • Andrey

    Hi Rick,
    Sometimes following a SW update the easiest thing to do is close Desktop Software, ensure your Media Card is properly inserted and reconnect your Smartphone. If you tried calling your wireless service provider, you can also call BlackBerry Support at: 1-877-255-2377

  • Andrey

    Hi Rick,
    Sometimes following a SW update the easiest thing to do is close Desktop Software, ensure your Media Card is properly inserted and reconnect your Smartphone. If you tried calling your wireless service provider, you can also call BlackBerry Support at: 1-877-255-2377

  • Becky

    Hi Patrick, if you send an email to insideblackberry@blackberry.com we would like to put you in touch with someone who can troubleshoot your error.

  • Becky

    Hi Patrick, if you send an email to insideblackberry@blackberry.com we would like to put you in touch with someone who can troubleshoot your error.

  • Becky

    Hi Patrick, if you send an email to insideblackberry@blackberry.com we would like to put you in touch with someone who can troubleshoot your error.

  • Becky

    Hi Patrick, if you send an email to insideblackberry@blackberry.com we would like to put you in touch with someone who can troubleshoot your error.

  • Chuck

    “Categories” in Contacts does not sync to iMac. How can I get this done? I have over 3,000 contacts.
    HELP!

  • Chuck

    “Categories” in Contacts does not sync to iMac. How can I get this done? I have over 3,000 contacts.
    HELP!

  • Chuck

    “Categories” in Contacts does not sync to iMac. How can I get this done? I have over 3,000 contacts.
    HELP!

  • Chuck

    “Categories” in Contacts does not sync to iMac. How can I get this done? I have over 3,000 contacts.
    HELP!

  • Chuck

    Also, how can I ensure my field mapping is correct? Any way to do this (I do this when I sync with Outlook / XP);
    Is there a 1-way sync option?

  • Chuck

    Also, how can I ensure my field mapping is correct? Any way to do this (I do this when I sync with Outlook / XP);
    Is there a 1-way sync option?

  • Chuck

    Also, how can I ensure my field mapping is correct? Any way to do this (I do this when I sync with Outlook / XP);
    Is there a 1-way sync option?

  • Chuck

    Also, how can I ensure my field mapping is correct? Any way to do this (I do this when I sync with Outlook / XP);
    Is there a 1-way sync option?

  • AJPDMVIV

    I just tried to do a restore and it will not let me restore my address book. It is dimmed and says readonly? What is that about? How do I change it.

  • AJPDMVIV

    I just tried to do a restore and it will not let me restore my address book. It is dimmed and says readonly? What is that about? How do I change it.

  • AJPDMVIV

    I just tried to do a restore and it will not let me restore my address book. It is dimmed and says readonly? What is that about? How do I change it.

  • AJPDMVIV

    I just tried to do a restore and it will not let me restore my address book. It is dimmed and says readonly? What is that about? How do I change it.

  • James

    I have the same problem! Whenever I try to sync calendars it freezes, and even selecting to overwrite the device doesn’t help.

  • James

    I have the same problem! Whenever I try to sync calendars it freezes, and even selecting to overwrite the device doesn’t help.

  • James

    I have the same problem! Whenever I try to sync calendars it freezes, and even selecting to overwrite the device doesn’t help.

  • James

    I have the same problem! Whenever I try to sync calendars it freezes, and even selecting to overwrite the device doesn’t help.

  • Ashley

    I have a Bold, and am frustrated that there is no way for me to pull my photos off of my phone. There were several photos taken that I didn’t realize weren’t saving to my media card, and I want to clear them off my device memory to make room for the new update — but it seems the only way to move them is to go one by one and for each, select to move it to the media card. I have at least a few hundred photos, this is going to take me absolutely forever.
    When will there be an update allowing you to either access directories directly on the device, or else to be able to sync ALL data / content that is saved on the device?
    Also after reading others comments, agreed that one-way sync is super important. Also in the past, I have had problems where sync created duplicate calendar entries and, that is also a mess.
    Thanks.

  • Ashley

    I have a Bold, and am frustrated that there is no way for me to pull my photos off of my phone. There were several photos taken that I didn’t realize weren’t saving to my media card, and I want to clear them off my device memory to make room for the new update — but it seems the only way to move them is to go one by one and for each, select to move it to the media card. I have at least a few hundred photos, this is going to take me absolutely forever.
    When will there be an update allowing you to either access directories directly on the device, or else to be able to sync ALL data / content that is saved on the device?
    Also after reading others comments, agreed that one-way sync is super important. Also in the past, I have had problems where sync created duplicate calendar entries and, that is also a mess.
    Thanks.

  • Ashley

    I have a Bold, and am frustrated that there is no way for me to pull my photos off of my phone. There were several photos taken that I didn’t realize weren’t saving to my media card, and I want to clear them off my device memory to make room for the new update — but it seems the only way to move them is to go one by one and for each, select to move it to the media card. I have at least a few hundred photos, this is going to take me absolutely forever.
    When will there be an update allowing you to either access directories directly on the device, or else to be able to sync ALL data / content that is saved on the device?
    Also after reading others comments, agreed that one-way sync is super important. Also in the past, I have had problems where sync created duplicate calendar entries and, that is also a mess.
    Thanks.

  • Ashley

    I have a Bold, and am frustrated that there is no way for me to pull my photos off of my phone. There were several photos taken that I didn’t realize weren’t saving to my media card, and I want to clear them off my device memory to make room for the new update — but it seems the only way to move them is to go one by one and for each, select to move it to the media card. I have at least a few hundred photos, this is going to take me absolutely forever.
    When will there be an update allowing you to either access directories directly on the device, or else to be able to sync ALL data / content that is saved on the device?
    Also after reading others comments, agreed that one-way sync is super important. Also in the past, I have had problems where sync created duplicate calendar entries and, that is also a mess.
    Thanks.

  • Ashley

    One other comment. ALSO REALLY important — when will we have iCal and Address Book sync?
    Many of us Mac users DO NOT Entourage… it is a finicky program.
    Looks like I still can’t sync… at ALL now. :( May as well go back to PocketMac, as awful as that was.

  • Ashley

    One other comment. ALSO REALLY important — when will we have iCal and Address Book sync?
    Many of us Mac users DO NOT Entourage… it is a finicky program.
    Looks like I still can’t sync… at ALL now. :( May as well go back to PocketMac, as awful as that was.

  • Ashley

    One other comment. ALSO REALLY important — when will we have iCal and Address Book sync?
    Many of us Mac users DO NOT Entourage… it is a finicky program.
    Looks like I still can’t sync… at ALL now. :( May as well go back to PocketMac, as awful as that was.

  • Ashley

    One other comment. ALSO REALLY important — when will we have iCal and Address Book sync?
    Many of us Mac users DO NOT Entourage… it is a finicky program.
    Looks like I still can’t sync… at ALL now. :( May as well go back to PocketMac, as awful as that was.

  • leblase.net

    Up to now it’s (almost) all fine…Except that in the “Device Option” window, I get no “Media” button, and haven’t found as yet the way to install the music presently stocked on Itunes in my Mac

  • leblase.net

    Up to now it’s (almost) all fine…Except that in the “Device Option” window, I get no “Media” button, and haven’t found as yet the way to install the music presently stocked on Itunes in my Mac

  • leblase.net

    Up to now it’s (almost) all fine…Except that in the “Device Option” window, I get no “Media” button, and haven’t found as yet the way to install the music presently stocked on Itunes in my Mac

  • leblase.net

    Up to now it’s (almost) all fine…Except that in the “Device Option” window, I get no “Media” button, and haven’t found as yet the way to install the music presently stocked on Itunes in my Mac

  • kmm

    help, any ideas….everytime i sync i get an error on the contacts, and they are not on my phone, i use address book, not entourage

  • kmm

    help, any ideas….everytime i sync i get an error on the contacts, and they are not on my phone, i use address book, not entourage

  • kmm

    help, any ideas….everytime i sync i get an error on the contacts, and they are not on my phone, i use address book, not entourage

  • kmm

    help, any ideas….everytime i sync i get an error on the contacts, and they are not on my phone, i use address book, not entourage

  • Rodney Johnson

    Hello,
    I really like the DM for Mac. I especially like that the DM will automatically download software (and I assume, OS) updates to be installed.
    Question: how does one install OS updates that are manually downloaded from the web? Example: my carrier, Indosat, will place a new OS update online, and I would normally download it, run the .exe file, then kick off DM. So far, from what I’ve seen, all updates to be manually downloaded are .exe files (Windows executable files). How should Mac users manually download and process OS updates so the Mac DM will update our BlackBerries?
    Thanks!

  • Rodney Johnson

    Hello,
    I really like the DM for Mac. I especially like that the DM will automatically download software (and I assume, OS) updates to be installed.
    Question: how does one install OS updates that are manually downloaded from the web? Example: my carrier, Indosat, will place a new OS update online, and I would normally download it, run the .exe file, then kick off DM. So far, from what I’ve seen, all updates to be manually downloaded are .exe files (Windows executable files). How should Mac users manually download and process OS updates so the Mac DM will update our BlackBerries?
    Thanks!

  • Rodney Johnson

    Hello,
    I really like the DM for Mac. I especially like that the DM will automatically download software (and I assume, OS) updates to be installed.
    Question: how does one install OS updates that are manually downloaded from the web? Example: my carrier, Indosat, will place a new OS update online, and I would normally download it, run the .exe file, then kick off DM. So far, from what I’ve seen, all updates to be manually downloaded are .exe files (Windows executable files). How should Mac users manually download and process OS updates so the Mac DM will update our BlackBerries?
    Thanks!

  • Rodney Johnson

    Hello,
    I really like the DM for Mac. I especially like that the DM will automatically download software (and I assume, OS) updates to be installed.
    Question: how does one install OS updates that are manually downloaded from the web? Example: my carrier, Indosat, will place a new OS update online, and I would normally download it, run the .exe file, then kick off DM. So far, from what I’ve seen, all updates to be manually downloaded are .exe files (Windows executable files). How should Mac users manually download and process OS updates so the Mac DM will update our BlackBerries?
    Thanks!

  • adam

    This would be great and man i wish i could use it, but only works on 10.5.5 and up? Come on! there are a lot of us still using 10.4.9 and down. We cant afford the newest mac every few years. Graphically it doesn’t have to be advanced, can you please make a version for 10.4 users? Missing Sync sucks and is unreliable.

  • adam

    This would be great and man i wish i could use it, but only works on 10.5.5 and up? Come on! there are a lot of us still using 10.4.9 and down. We cant afford the newest mac every few years. Graphically it doesn’t have to be advanced, can you please make a version for 10.4 users? Missing Sync sucks and is unreliable.

  • adam

    This would be great and man i wish i could use it, but only works on 10.5.5 and up? Come on! there are a lot of us still using 10.4.9 and down. We cant afford the newest mac every few years. Graphically it doesn’t have to be advanced, can you please make a version for 10.4 users? Missing Sync sucks and is unreliable.

  • adam

    This would be great and man i wish i could use it, but only works on 10.5.5 and up? Come on! there are a lot of us still using 10.4.9 and down. We cant afford the newest mac every few years. Graphically it doesn’t have to be advanced, can you please make a version for 10.4 users? Missing Sync sucks and is unreliable.

  • Sean Sealey

    Since I started syncing my Mac Address Book contacts with my BlackBerry Bold I can no longer search my BB Address Book.
    I can scroll through the whole contact list, but as soon as I enter a single letter as a search criteria my contact list is cleared.
    I don’t know where the bug is, but it is a major issue that has to be resolved ASAP please.
    I can’t scroll through 700+ contacts to call one of my friends whose name starts with a Z…
    Best regards
    Sean

  • Sean Sealey

    Since I started syncing my Mac Address Book contacts with my BlackBerry Bold I can no longer search my BB Address Book.
    I can scroll through the whole contact list, but as soon as I enter a single letter as a search criteria my contact list is cleared.
    I don’t know where the bug is, but it is a major issue that has to be resolved ASAP please.
    I can’t scroll through 700+ contacts to call one of my friends whose name starts with a Z…
    Best regards
    Sean

  • Sean Sealey

    Since I started syncing my Mac Address Book contacts with my BlackBerry Bold I can no longer search my BB Address Book.
    I can scroll through the whole contact list, but as soon as I enter a single letter as a search criteria my contact list is cleared.
    I don’t know where the bug is, but it is a major issue that has to be resolved ASAP please.
    I can’t scroll through 700+ contacts to call one of my friends whose name starts with a Z…
    Best regards
    Sean

  • Sean Sealey

    Since I started syncing my Mac Address Book contacts with my BlackBerry Bold I can no longer search my BB Address Book.
    I can scroll through the whole contact list, but as soon as I enter a single letter as a search criteria my contact list is cleared.
    I don’t know where the bug is, but it is a major issue that has to be resolved ASAP please.
    I can’t scroll through 700+ contacts to call one of my friends whose name starts with a Z…
    Best regards
    Sean

  • pelegri

    re: automatic upgrades — that’s very nice, but newbies (like me) and worriers would be reassured if the DM had a “more details” button that would provide more information on the test. For example, just listing the local and remote versions would give the user confidence that s/he – and the software – are doing the proper actions.

  • pelegri

    re: automatic upgrades — that’s very nice, but newbies (like me) and worriers would be reassured if the DM had a “more details” button that would provide more information on the test. For example, just listing the local and remote versions would give the user confidence that s/he – and the software – are doing the proper actions.

  • pelegri

    re: automatic upgrades — that’s very nice, but newbies (like me) and worriers would be reassured if the DM had a “more details” button that would provide more information on the test. For example, just listing the local and remote versions would give the user confidence that s/he – and the software – are doing the proper actions.

  • pelegri

    re: automatic upgrades — that’s very nice, but newbies (like me) and worriers would be reassured if the DM had a “more details” button that would provide more information on the test. For example, just listing the local and remote versions would give the user confidence that s/he – and the software – are doing the proper actions.

  • Zeno

    “Categories” in Tasks does not sync from iCal 4.0 (1362) on SL 10.6.1 to my BB8800 4.5… any idea?

  • Zeno

    “Categories” in Tasks does not sync from iCal 4.0 (1362) on SL 10.6.1 to my BB8800 4.5… any idea?

  • Zeno

    “Categories” in Tasks does not sync from iCal 4.0 (1362) on SL 10.6.1 to my BB8800 4.5… any idea?

  • kam347

    Please tell me where the one way sync is! Trying to sync to my Entourage and so far all this software has done is erase all of my personal settings on my blackberry. Am trying to restore, but that’s not working either.
    Pocketmac crashed my new imac, now this! What is the problem that Mac/Entourage users can’t get a viable solution to syncing a blackberry curve???
    I’m OPEN to suggestions here.

  • kam347

    Please tell me where the one way sync is! Trying to sync to my Entourage and so far all this software has done is erase all of my personal settings on my blackberry. Am trying to restore, but that’s not working either.
    Pocketmac crashed my new imac, now this! What is the problem that Mac/Entourage users can’t get a viable solution to syncing a blackberry curve???
    I’m OPEN to suggestions here.

  • Chuck

    I sent in 2 comments on 6th October and hope to have some feedback after 11 days? Please? Thank You.

  • Chuck

    I sent in 2 comments on 6th October and hope to have some feedback after 11 days? Please? Thank You.

  • Chuck

    I sent in 2 comments on 6th October and hope to have some feedback after 11 days? Please? Thank You.

  • Chuck

    I sent in 2 comments on 6th October and hope to have some feedback after 11 days? Please? Thank You.

  • Marc

    Can Anyone clear something up for me? Does ANY blackberry software either mac or windows back up the COMPLETE phone? Like any apps that I purchased? Im looking for an app or to make sure the download manager does in fact back up my apps as well as contacts etc etc. In other words if I lost my phone got a new Blackberry, restored it from my back up, would it be identical to my old phone? Pics,. Contacts and most important, MY APPS. Any help would be appreciated! Thanks!

  • Marc

    Can Anyone clear something up for me? Does ANY blackberry software either mac or windows back up the COMPLETE phone? Like any apps that I purchased? Im looking for an app or to make sure the download manager does in fact back up my apps as well as contacts etc etc. In other words if I lost my phone got a new Blackberry, restored it from my back up, would it be identical to my old phone? Pics,. Contacts and most important, MY APPS. Any help would be appreciated! Thanks!

  • Marc

    Can Anyone clear something up for me? Does ANY blackberry software either mac or windows back up the COMPLETE phone? Like any apps that I purchased? Im looking for an app or to make sure the download manager does in fact back up my apps as well as contacts etc etc. In other words if I lost my phone got a new Blackberry, restored it from my back up, would it be identical to my old phone? Pics,. Contacts and most important, MY APPS. Any help would be appreciated! Thanks!

  • Marc

    Can Anyone clear something up for me? Does ANY blackberry software either mac or windows back up the COMPLETE phone? Like any apps that I purchased? Im looking for an app or to make sure the download manager does in fact back up my apps as well as contacts etc etc. In other words if I lost my phone got a new Blackberry, restored it from my back up, would it be identical to my old phone? Pics,. Contacts and most important, MY APPS. Any help would be appreciated! Thanks!

  • Dick

    Does BDM back up pictures at all? I was actually quite happy with Missing Sync except for software updates. I’m sorry to go downhill, which I will be doing if pictures and folders don’t work.

  • Dick

    Does BDM back up pictures at all? I was actually quite happy with Missing Sync except for software updates. I’m sorry to go downhill, which I will be doing if pictures and folders don’t work.

  • Dick

    Does BDM back up pictures at all? I was actually quite happy with Missing Sync except for software updates. I’m sorry to go downhill, which I will be doing if pictures and folders don’t work.

  • J-X

    Hi,
    I have been waiting a long time for this software but I am astonished that there is no way to import the photos you take on your phone to your computer. I simply cannot beleive how you can, in 2009, design such a program without considering this.
    Truly hope an update will solve this soon. Rim is know for better than this.

  • J-X

    Hi,
    I have been waiting a long time for this software but I am astonished that there is no way to import the photos you take on your phone to your computer. I simply cannot beleive how you can, in 2009, design such a program without considering this.
    Truly hope an update will solve this soon. Rim is know for better than this.

  • J-X

    Hi,
    I have been waiting a long time for this software but I am astonished that there is no way to import the photos you take on your phone to your computer. I simply cannot beleive how you can, in 2009, design such a program without considering this.
    Truly hope an update will solve this soon. Rim is know for better than this.

  • Eric Crist

    It would be great if the Blackberry Desktop Manager had the ability to sync with iPhoto as well as a folder sync. These features are available in Mark/Space’s Missing Sync for the Blackberry. Are these features planned for a future release? Also, photos in Address Book don’t currently sync with contacts on the Blackberry device. Clean interface, but lacking some core features.

  • Eric Crist

    It would be great if the Blackberry Desktop Manager had the ability to sync with iPhoto as well as a folder sync. These features are available in Mark/Space’s Missing Sync for the Blackberry. Are these features planned for a future release? Also, photos in Address Book don’t currently sync with contacts on the Blackberry device. Clean interface, but lacking some core features.

  • Eric Crist

    It would be great if the Blackberry Desktop Manager had the ability to sync with iPhoto as well as a folder sync. These features are available in Mark/Space’s Missing Sync for the Blackberry. Are these features planned for a future release? Also, photos in Address Book don’t currently sync with contacts on the Blackberry device. Clean interface, but lacking some core features.

  • haymoose

    PatrickH, I am getting the same error trying to upgrade to 5.0 on my 9530. Any help from the BB folks?

  • haymoose

    PatrickH, I am getting the same error trying to upgrade to 5.0 on my 9530. Any help from the BB folks?

  • Dick

    At this point, I would like to use BDM for system updates and Missing Sync for everything else, since it does a more complete job. But it appears Rim’s software disables Missing Sync. Maybe they could undo this until they have an adequate program to offer.

  • Dick

    At this point, I would like to use BDM for system updates and Missing Sync for everything else, since it does a more complete job. But it appears Rim’s software disables Missing Sync. Maybe they could undo this until they have an adequate program to offer.

  • kyle

    Is there a way to clear an old OS and install a new one to your blackberry device using this blackberry desktop software?

  • BlackBerryHelp

    Kyle,

    Sure, the BlackBerry Desktop Manager can do that. Check out this article on the clean application loading process here http://tr.im/yScy.

  • clarkfreshman

    help! I just installed and now I can't seem to get it to sync to my mac.com (or me.com) account.

  • Anonymous

    Thanks for the article. I have a Blackberry flip phone and using an iMac. Telus tells me my phone may have a virus – maybe from email. I should backup data on the phone – done! and then re-install phone op system.

    Okay, but how do I re-install the op system on the phone. I haven’t found anything on the web, manual or on the Blackberry Mac site.

    Any help appreciated!
    Thanks

  • Anonymous

    Hi,

    I just got my first blackberry, so I’m still figuring it out. It seems to work pretty well, but items I enter in the calendar on the blackberry don’t show up in iCal after a sync. But the reverse works fine–items from Ical are entered into the blackberry correctly. Any ideas? Thanks

  • Anonymous

    Hi,

    I just got my first blackberry, so I’m still figuring it out. It seems to work pretty well, but items I enter in the calendar on the blackberry don’t show up in iCal after a sync. But the reverse works fine–items from Ical are entered into the blackberry correctly. Any ideas? Thanks

  • Anonymous

    the software looks like it only syncs with the MAC organizer data.. what about selecting the organizer software like the windows version.. such as lotus notes.

  • Anonymous

    the software looks like it only syncs with the MAC organizer data.. what about selecting the organizer software like the windows version.. such as lotus notes.

  • rod

    I want to be able to choose which device can overwrite the other.. I keep my mac as the master decice and over write the Blackberry… but sometimes i would like to do the opposite

  • chris

    Hi,

    My phone is connected to the desktop manager (shown at the top) but not in the summary. Therefore I cant sync or select sync options.

  • amandajx3

    i have a blackberry and so do 2 of my cousins. can we use the same computer for all three of us without messing up eachothers blackberries?

  • Tazzy_az

    Does the DM for Mac support bluetooth like Windows version?

  • BlackBerryHelp_Pavel

    Hi,

    You can sync multiple BlackBerry smartphone to the same Mac computer. However the information that transfers over will be the same as in the target applications if you use the same profile. You can however set up multiple accounts on your Mac computer and use the BlackBerry Desktop Manager on each of the User accounts independent of each other.

    Thanks

  • BlackBerryHelp_Pavel

    Hi,

    The Bluetooth functionality is not currently supported on the BlackBerry Desktop Manager for Mac.

    Thank you

  • Manob

    Hi
    I downloaded the mac version of the desktop manager and backed-up my address book.
    thereafter I was informed that the OS needed to be upgraded.
    once I clicked ok, the process went on seamlessly…until it was time for the blackberry to restart.
    And this seems to take forever and ever!
    Right now the device is still hanging and attempting to re-start.
    Do you think you could advise as to how long I should be waiting for the device to restart?
    Presently it has taken over 45 minutes and still waiting.
    Is this normal?
    Any help/advice would be a god-send!
    thanks!

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend going through the following knowledge base article to reload the software on the BlackBerry smartphone.

    Link: http://www.blackberry.com/btsc/KB19915

    Thanks

  • Ruben

    Bad address sincronization when having for example two mobile numbers for a contact. BlackBerry address book have only space for one mobile number, one for workt etc. So only one number per type gets stered on the blackberry. Not a bug but a feature missing.

  • Vanda Sousa

    hello,
    im having some difficulties with my address book syncing. i have both entourage and thunderbird installed in my mac, but i want to sync my contacts only through mac’s address book app, i cant seem to do it.
    thank you!
    BB pearl 8100
    macbook osx 10.5.8

  • chris.

    will I be able to sync my blackberry to my mac using bluetooth ?

  • Anonymous

    I have been using Missing Sync which can sync photos I take with the blackberry to my macbook pro. How do I move those files over to my computer now? I don’t see any option for photos from blackberry to iPhoto on my mac.

  • Chase

    Hurry up and get the bluetooth support added. I hate plugging it in every time. THX!

  • rajesh

    this question was asked before but i didnt see a reply for this, therefore once again….”I want to be able to choose which device can overwrite the other.. I keep my mac as the master device and over write the Blackberry… but sometimes i would like to do the opposite”

  • Anonymous

    is there an app on this software to sync pictures from a BB storm to a mac? I downloaded the new upgrade and to my surprise i can’t sync my pics. Any info is greatly appreciated.
    Thanks

  • Pia

    But why can you only sync your music files? I want to be able to add a few songs, or delete a few songs from my Blackberry without having to redo everything each time. Right now, if I add songs on Monday, and then go to add songs on Thursday, I have to build on the same playlist… otherwise Monday's songs will be overwritten. Anyone know how to get around this?

  • BlackBerryHelp_Pavel

    Hello,

    This functionality is currently not supported on the BlackBerry Desktop Manager for Mac.

    Thanks

  • BlackBerryHelp_Pavel

    Hi,

    This functionality is currently not supported on the BlackBerry Desktop Manager for Mac. You can only select to Overwrite the BlackBerry smartphone option.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    You will need to manually copy the files to a desired folder on your Mac. Here is a knowledge base article outlining how to do so.

    Link: http://bit.ly/a8MS1U

    Thanks

  • BlackBerryHelp_Pavel

    Hello,

    You can manually add the songs to the BlackBerry smartphone by moving the music files directly to the Music folder on the BlackBerry smartphone.

    Link: http://bit.ly/a8MS1U

    Thanks

  • Jeff Bush

    We could bluetooth sync after the initial sync with Missing Sync…will we be able to bluetooth sync soon? Thank you and great job on ease of program use.

  • Jle

    I also need this option. Synch all BB to Mac only or Synch all Mac to BB only, or Synch BB <-> Mac.

    How can do this?????

  • Julia

    Hi,
    ohh… really? why it is not possible? Is Blackberry going to develop this option?
    So… It it possible only just the two way sync? So don´t mind that I made changes at my calendar or agenda, that always be the same? If I delete a contact in my agenda of the MAC when I sync it with my Blackberry, the Blackberry will copy this contact again to the MAC?
    ohhh..
    So if I want delete contacts I got to delete them, in both places, delete it in my MAC and Delete it in my Blackberry? All this two steps manually each time?

    Thank you for you help…

    Julia

    my email: jlee@mdtelepromociones.com

  • Jle

    Did you find how to do it? Synch all BB to Mac only or Synch all Mac to BB only, or Synch BB <-> Mac.?

    Do you know how to do it??

    Thank you

    Julia

  • BlackBerryHelp_Pavel

    Hi,

    Currently this functionality is not supported on the BlackBerry Desktop Manager for Mac. You can keep checking http://www.blackberry.com for updates on new products.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    Currently the BlackBerry Desktop Manager for Mac only supports 2 way synchronization from the BlackBerry smartphone to the Mac and/or Mac can overwrite the BlackBerry smartphone data. You can not select for the BlackBerry smartphone to overwrite the Mac.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    The 2 way synchronization works in the way that it compares the data on both sides and then performs the synchronization. This means that if you delete something on the Mac and then sync it will recognize that you want it deleted and delete it on the BlackBerry smartphone and vise versa. If you add/update something on the BlackBerry smartphone it will add/update the information on the Mac when you synchronize and vise versa. The option that I was referring to above does not let the BlackBerry Desktop Manager to take the BlackBerry smartphone data and overwrite all of the Mac's data.

    Thanks

  • Luis

    Hi, I can sync only calendar, notes and tasks but unable to sync my contacts from my Mac address book to my BB Curve 8350.
    Can you help me?

  • blackberry user

    BOOOOOO! I dont understand this…… Why not?

  • Matt

    This is a miss in the software that needs to be addressed. The need for one-way comes up when you sync your BBerry with a Corporate BES and don't want your Mac entries to create duplicates. There appears to be a way to do this, but it's a bit messy, and you should only do this if your Blackberry is your primary calendar and you only want to use your Mac to show what you maintain on your Corporate BES.

    To do a one-way overwrite from BBerry to Mac:

    + Delete all contacts in your Mac Address Book
    + Delete all calendars in iCal. I create a separate calendar in iCal just for BBerry synching (such as “Blackberry”)
    + Turn off wireless synching on your BBerry for Calendar and Contacts
    + Open iSync on your Mac and clear your Sync history
    + Sync your calendar and contacts using the BBerry Desktop Software

    By doing all this you will basically be treating each sync as the first one between the device and the Mac. Again, kind of messy, but if you are worried about corrupting your corporate data, this seems to work.

  • http://twitter.com/CulturalKids Multicultural Kids

    I don't see the sync for entourage and blackberry in entourage sync services preferences.

  • Andrey

    Hey Matt, thanks for the suggestion! We're aware of this and are working on this functionality. I'd actually recommend against this workaround. Clearing the sync history and Apple's address book may have some unexpected results and should be avoided. Should be used only in specifc, very rare circumstances, and only if instructed to do so by your wireless service provider or RIM support reps.

    Cheers,
    Andrey

  • mikevortho

    when is the bluetooth connection going to be available for blackberry desktop for mac?

  • Peter

    When I try to sync my Bold 9700 with my Macbook's address book contacts, Desktop Manager states 'A sync error occurred – Please retry the sync'. A retry the process and the same message returns.

    The Desktop Manager log window states the following:

    ' 16:55:36.259 INFO MEDIA SYNC MediaSync Setting sync autofill overflow warning to: 0 pin 21FB1036'

    Only a small number of my contacts are carried across to the Blackberry. Please could you advise, as the software isn't supported by my network operator and if I can't get the phone to work with my computer I will need to return it.

  • Miguel

    Same issue with me Peter. Any solutions found?
    Neither can I do a backup copy. Right now I’m downloading the latest Desktop Manager Version. Otherwise I will have to do what is written here:
    http://supportforums.blackberry.com/t5/BlackBerry-for-Mac/Blackberry-desktop-manager-for-mac-Error-logs/m-p/356583;jsessionid=5C5180B861FDE9F5B577DB3BCA4C9A9A
    Any advice is appretiated!

  • Cass

    I have tried to download blackberry desktop manager, but it keeps telling me that it is not compatible with my operating system. I have os X, so I just don’t understand why it wont work.

    Help!!!!!!!!!

  • Anonymous

    can i do a one way sync on my contacts, ie sync only from phone to mac. mine keeps duplicating names in phone and phone book in address book on mac !

  • Jude

    Hi,

    some items on my Entourage are not being sync'ed to my Storm2. Is this a common problem? Do you have any suggestions?

    Jude.

  • BlackBerryHelp_Pavel

    Hello,

    Can you please specify what is happening when you try to synchronize your contacts. What application on the Mac are you using for your contacts. Are there any error messages that you are receiving?

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend going through the following knowledge base article to set up synchronization with Entourage.

    Link: http://www.blackberry.com/btsc/KB19476

    Thank you

  • Anonymous

    Hi I have another problem with the contacts sync. When I have entered a contact in the BB device and have tried to sync it with the mac address book it would not sync that entry to the address book. The sync also did a lovely thing it duplicated all the entires on my bb device. So I deleted all the duplicated entries on my BB device deleted the complete address book on my mac and guess what nothing happened. My address book is still empty the data from the BB device has not been sync with the mac address book. Can someone tell me how i can populate my address book again with the data in my BB device contacts.

    Some design suggestions. Make it a full two way sync. Flag possible duplication of entries and let the user decided on this what needs to replace what. Allow device to address book over write. Give the user the control to do what he wants and do not leave it in the hands of the software to make these decisions. Thanks

  • BlackBerryHelp_Pavel

    Hello,

    Have you tried synchronizing one item at a time? Try going to Device in the top menu and select forget device. Reboot the Mac and connect the BlackBerry smartphone to the Mac. Configure one item to synchronize such as address book or calendar and try to synchronize.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    One way sync from the BlackBerry smartphone to the Mac is not a supported feature of the BlackBerry Desktop Manager for the Mac.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend going through the following knowledge base article.

    Link: http://www.blackberry.com/btsc/KB19148

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    You can try going to Device in the top menu and then select Forget Device. Reboot your Mac and connect the BlackBerry smartphone to the Mac. Try configuring the synchronization and selecting merge data when prompted.

    Thank you

  • henry

    Hi I have a mac os and am unable to sync my photos from my BB Edge to iphoto.
    why> what do I do to transfer them from phone to mac

  • J.R.

    Hello BlackBerryHelp_Pavel,
    Thanks for all the help and I see that my question has already been answered but I (like many) am looking to one way sync from my Blackberry to my Mac (as I keep my BB fully up to date). Do you know if RIM is looking to change BBDM for Mac to allow this as without this feature, it is not useful to me.
    All the best.

  • Jeff

    Often I have duplicate calendar entries only to my BB Tour. I have been using the option “replace all calendar events”, it is not eliminating my problem. Help!

  • Layla

    URGENT!!
    I just bought a mac and want to sync my music from my mac to my computer but the message “unable to locate media card” keeps coming up. I have formatted my card, turned on the support and done everything like i was supposed to and as outlined by blackberry.com's troublshooting however, it keeps happening. I'm very helpless as of this moment and have no idea what to do!! please help!!!

  • BlackBerryHelp_Pavel

    Hello,

    This feature is not currently supported by the BlackBerry Desktop Manager for Mac. Here is an alternative way you can move your photos to your Mac.

    Link: http://www.blackberry.com/btsc/KB11850

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    At this time this is not a supported feature of the BlackBerry Desktop Manager for Mac. You can keep an eye out on http://www.blackberry.com/mac for any updates that come out.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    It sounds like you may be dealing with a multiple calendar issue. Check out the following article to resolve the issue with your calendar.

    Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • Sean

    None of my calender appointments are showing up in i-cal on my I-mac when I do a two-way sync.

  • jplo

    I've tried to sync my contacts from my Address Book on my mac to my BB Curve 8520 but it doesnt seems to work, everytime that I try to sync my contacts it says that was an error trying to sync my contacts and please retry the sync…

    I NEED to sync my contacts from my Address Book to my BB Curve 8520. PLEASE HELP ME
    What can I do? :S

  • jplo

    I've tried to sync my Address Book from my Mac to my BB Curve 8520 but it doesnt seems to work, everytime that I choose “Sync Contacts” it just syncs a few contacts to my Blackberry and says that was an error while trying to synchronize my contacts.

    I NEED TO SYNC MY CONTACTS! PLEASE HELP ME

    What can I do??

  • BlackBerryHelp_Pavel

    Hello,

    Try to forget device by opening the BlackBerry Desktop Manager for Mac and clicking on Devices in the top menu. Then click forget device and reboot your Mac. Re connect your BlackBerry smartphone and re configure the sync just for the address book.

    Thank you

  • Michael

    I am trying to sync my Address Book on Mac to my Blackberry Bold 9700 via the Desktop Manager but as I clicked Contacts, my Address Book does not show up. Is there something I need to do in order for it to show up?

  • Sherri

    Hi,

    I just bought a MacBook Pro and had all my data transferred from my Vaio to my new Mac. After spending hours cleaning up all the address book data (as not all info was ported over or labeled correctly), I went to sync my Mac Address Book with my BlackBerry Curve via the BB DTM for Mac. For the most part, all the contacts synced but I noticed that any contact in my Mac Address Book that I customized labels for or if there were multiple email or physical addresses, didn't copy over to my BB. Any ideas on how to get all the info to sync? Or can you PLEASE include a more flexible address book for the device that's truly compatible to the Mac? I REALLY don't want to get an iPhone…or save all my personal information on Google or the like.

    Thanks

  • Michael

    Hi — Is there a way to open the .bbb backup file that is created on my Mac so I can view my memos, notes, sms's even, and certainly photos on my Mac itself?

  • Raja

    Hi,
    I am about to buy a Blackberry 9700, I have an iPhone 3Gs, When i sync my iPhone wid me iMac it tends to overite both ways .i.e. if i hav changed anyhtin on my Mac it changes it in my phone & if i hav chnaged anythin on my phone it changes it on my Mac. After redin the above posts i am confused can it b done or not cause if not it is gonna become a big problem
    Kindly find the perfect solution

  • Teresa

    I accidentally over wrote my Blackberry memory card from my brand new mac instead of the other way around….causing my blackberry to have all of it's content erased. Is there anyway for me to fix this and get all my info back? It wasn't backed up until after it was sync'd so I can't just restore it…

  • Casey

    I just solved that problem. I had to go into my Address Book on my Mac and change the labels on certain numbers. For instance, if in my Mac Address Book I had a label for a phone number that I created myself, it wouldn't sync. So I would just change it to “home” or “work”. If I had three phone numbers for a contact, each of them had to have a different label, so one would become “home”, one “work”, and the other just “other”. The same thing applies for the emails. Work, Home and Other are the best choices. Good luck!

  • http://blogs.blackberry.com/2009/09/blackberry-desktop-software-a-closer-look-at-the-mac-os-version/ Theresa

    Hello,
    I've been trying to install the blackberry desktop software to my mac for awhile, but every time i do it i get a message that says, “This software does not support your current operating system.” I have a black macbook, bought in 2007.

  • BlackBerryHelp_Pavel

    Hello,

    Make sure you select 2 way synchronization and then just press sync in the top right corner.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Only the default fields will sync over to the BlackBerry smartphone using the BlackBerry Desktop Manager for Mac. Custom fields do not synchronize.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    What you are describing is called 2-way synchronization and BlackBerry Desktop Manager for Mac works exactly like that.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    If there are no back up files and the information is not available on the Mac, unfortunately you will not be able to restore the data.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    BlackBerry Desktop Manager for Mac requires Mac Os X 10.5 or higher. You can check what version you are running by clicking on the Apple symbol in the top left corner and select About this Mac.

    Thank you

  • Nate

    The address book sync feature needs work! I sync'd my phone with an address book group on my Mac and it deleted all of my new contacts on my blackberry that had been added on my phone since the last sync but weren't yet on my Mac. This is a horrible way to do syncing.

  • carl

    Hi, can i view the contents of the .bbb file?

    I really want to export the .bbb file to my new Iphone. Is there a way to do this directly or can I save it to my Mac address book and download form there?

  • Jeanloup

    I downloaded the software, but when I try to open it, it says that I need to up my Mac to the latest version, but I went on the Apple site and I already have the latest version, what should I do to make it work ?
    Thank you

  • hermanngottschalk

    neither Addressbooks stored on an icalServer2 nor Calenders stored on an icalServer2 may be synced. So this is really not a satisfying syncsoftware

  • http://www.financeacar.co.uk Nadim

    Hi,

    I've had 2 serious issues with my address book synchronisations between my BB bold 9000 and my macbook pro:
    1. It created many duplicate entries: I have several contacts that have been replicate up to 10 or more times so I have to go and and cancel these 1 by 1 across thousands of contacts!!
    2. I use categories in my BB address book and these don't seem to be reproduced in the mac address group?! I used to use Missing Synch and it used to convert my BB categories into the address book “groups”. Is this something that is not supported by the desktop manager? If it's not, I'm going to have to revert back to missing synch!

    Thanks for your help.

  • BlackBerryHelp_Pavel

    Hello,

    You can not open the content of the .bbb file. It can only be restored to a BlackBerry smartphone using the BlackBerry Desktop Manager for Mac. You can then synchronize it with your Mac computer.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    BlackBerry Desktop Manager for Mac requires Mac Os X 10.5 or higher. You can check what version you are running by clicking on the Apple symbol in the top left corner and select About this Mac.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend clearing the Address Book Database on the BlackBerry smartphone using the BlackBerry Desktop Manager for Mac. Click on Devices and select clear data-select only the address book. Then select to forger device and reboot the Mac. Connect the BlackBerry smartphone and configure the sync and synchronize.

    Thank you

  • Karen

    I just updated the new version of BB Desktop Software. I've been trying to sync my iCal calendar and my Storm. All of my events are on my Storm, but a lot of them have disappeared from iCal. I've tried syncing them again and again, but no luck. Any advice?

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend checking the multiple calendars on your BlackBerry smartphone. You can check out this article.

    Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • Michael

    There is really no way around that? I have just stopped using a blackberry and want to get the contents off of it onto my computer.

  • triciadubrow

    I just installed the latest update from BlackBerry. After the install I can only see calendar events in iCal (MacBook Pro) from Jan 2010 and earlier – but all my calendar events are still on the BlackBerry (thank god). Before the software update my calendar on my BlackBerry and Mac were working PERFECTLY! How do I fix it and get it to sync properly?

  • Sherri

    I was about to have the same issue! I updated the BB Desktop Software and when I went to sync the calendars, it wanted to delete ALL the records in iCal so I cancelled the sync before it did that. How do I fix that? Isn't an update supposed to fix bugs, not introduce new ones? Pavel, please help!

  • sherri

    I only have one calendar on my BB. I have removed all over CICALs out of the service books and yet still, when I try to sync my BB Curve with iCal on my MacBook Pro with the latest release of the BB Desktop Manager, it wants to delete all my iCal items on my MacBook. Should I first do a sync where the Mac overwrites the BB and then try doing a 2-way sync?

    Thanks

  • BlackBerryHelp_Pavel

    Hello,

    There is no other supported way to do this. Thank you.

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend checking the multiple calendars on your BlackBerry smartphone. You can check out this article.

    Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Please back up your BlackBerry smartphone first then, I would recommend opening the BlackBerry Desktop Manager for Mac and clicking on Device-Forger Device and reboot your Mac. Re connect the BlackBerry smartphone and reconfigure the sync. Select to merge data when it prompts you. Also double check Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • Anonymous

    Hi
    i have pretty much reached the end with blackberry desktop manager, i have used the PC version which continually randomly duplicated entries. Now on the mac version the software for no apparent reason wants to delete hundreds of entries on my mac, sorry guys but this software is not fit for purpose – there is no way to tell it not to delete anything just cancel synchronisation is the only option. Not very useful for a piece of muti-national software the purpose of which is supposed to be………er synchronisation. I have used quite a few synchronisation programmes in the last 10 years. Sad to say Blackberry Desktop Manager has the most inflexible and disfunctional functionality.
    Why is it so flaky? And to top it all you cant talk to anyone in the UK who can explain how to sort out the mess.

  • Raja

    I want to Install some 3rd party app in to my Blackberry 8100 curve. Is it possible to install the app's thru the desktop manager ? if yes can you please tell me the steps how to do ??? thanks in advance….

  • BlackBerryHelp_Pavel

    Hello,

    Try the following steps here:

    Please back up your BlackBerry smartphone first then, I would recommend opening the BlackBerry Desktop Manager for Mac and clicking on Device-Forger Device and reboot your Mac. Re connect the BlackBerry smartphone and reconfigure the sync. Select to merge data when it prompts you. Also double check Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    This depends on the applications you are trying to install and the installation methods they have available. It is best to contact the vendor of the 3rd party applications for assistance with different installation types they have available.

    Thank you

  • leadwell

    I downloaded the latest update yesterday and have had nothing but trouble. The syncing process wiped out all of my events off of iCal and I haven't been able to get them back. Since then a sync error comes up every I connect.

  • BlackBerryHelp_Pavel

    Hello,

    What sync errors are you getting. Also check out this: Please back up your BlackBerry smartphone first then, I would recommend opening the BlackBerry Desktop Manager for Mac and clicking on Device-Forger Device and reboot your Mac. Re connect the BlackBerry smartphone and reconfigure the sync. Select to merge data when it prompts you. Also double check Link: http://www.blackberry.com/btsc/KB19240

    Thank you

  • leadwell

    Thanks,
    I ended up removing the software completely and then reloading and syncing with the Blackberry after backing it up. I was able to get back all my iCal info. I will keep your suggestion if it happens again.
    Rick

    How you think will shape the course of your life

    ________________________________

  • rodmur

    Is there a way to restore a BB 8900 to an earlier point, like on a PC? I synced my BB8900 with my mac, and it deleted all my contacts, notes, tasks and calendar. It was supposed to do a two-way sync, but it overwrote my BB data with my mac´s, which had nothing. I was trying to sync my BB with my new Mac so that I could have my BB info on my Mac. I am using Desktop Manager for Mac. Hopefully you can help me out, since I lost about 1,000 contacts that I don´t have anywhere else.

  • Pajo

    Hi, I have a BB Storm 2. My office has BB MS Exchange Mail Server, that syncs our work schedules wireless, but on my iCal on my Mac I have private calendars that I want to sync too. The option is disabled in BB Desktop Mng, because of the wireless sync. If I disable the wireless sync in my BB, I can sync by the cable but than all my work events are now duplicated as events on my private calendar (BB puts all events created on BB device to “xxxx” calendar). Also, all my wireless sync events will disappear, until I set the calendar back to wireless sync.
    Is there a way to sync my events from more than one calendar on my BB wirelessly? If I need to sync my personal iCals through USB, how to sync my work calendars on MS Exchange, without duplicating my events?

  • BlackBerryHelp_Pavel

    Hi,

    The only way to restore the contacts that were overwritten is from a backup file. If you have an older backup file on the Mac or PC you can restore your contacts back to the BlackBerry smartphone.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    The BlackBerry Desktop Manager only supports synchronization with 1 calendar. Wireless synchronization is only supported for 1 calendar as well.

    Thank you

  • Parker

    This software sucks. Not only have I lost my address book on my mac but every time I try to sync my calendar it doubles and triples the events on my BB. 90% of the time I try to sync I get an error code and it will not sync. Never had these problems on my PC. I have spent hours reading blogs and turning this and that on or off, deleting and trying over. Sick if the issues. May be time to get an iphone.

  • David

    I want to take my BlackBerry 8530 contacts and write them to my Entourage address book. Can that be done? and how?

  • http://www.dominiquechouchani.com Dominique

    Cool .. Now how do i transfer all my contacts from my blackberry to my new iphone? Is there any way using the blackberry desktop manager for mac ?
    Thanks
    Dominique

  • http://knowwhatyoulike.tumblr.com/ nick

    BlackBerry Desktop Manager does not recognise my Bold 9700. My Mac recognises my Berry, as in it shows up as a 'Mass Storage Device'. I've been living without sync for far too long.

    Before you say restart reinstall ect and make sure you have the latest version, been there done that.

    Someone out there must have resolved this problem by now.

  • J S

    I have two recently purchased Blackberry Bold 9700s (T-Mobile US, FWIW).

    For my two old (now replaced) BB Curves, I had used and was happy with MarkSpace Missing Sync for Mac (version 1.X). When I got the two Bolds, I upgraded to version 2.X. The program never worked and numerous help tickets, referrals to MarkSpace “engineering” etc never got it fixed. So, I dropped Missing Sync, uninstalled it (removing the many Preference files, etc.) and decided that before I returned the Bolds and went with something else, I’d give Blackberry Desktop Manager a try.

    While the Blackberry Desktop Manager Software for the Mac (“BDM for Mac”) is, in my opinion, rudimentary compared to the long list of features of the didn’t-work-Missing Sync, it did work – pretty much – for about a week. Syncs seemed to go OK. Big issue with me was it seemed that Missing Sync moved “more” fields over than BDM for Mac. For example, BDM for Mac only moved one “Work” email address, one “Home” email address and one “Other” email address over from the Mac to the BB Bold 9700 whereas Missing Sync moved as many as I had in a contact (even if the contact had numerous home, work and other email addresses). Phone number move over from Mac to BB Bold 9700 also seemed to also be limited. This required me to go back through my address book to rejigger a lot of contact entries that had a lot of data (such as many many email addresses) so that the contacts would “fit” into BDM for Mac’s sync system. I’m still in that process (thankfully, I only have about 900 contacts and have done about half of them).

    So, this morning, after, as I described above, about a week of syncs, I went to sync up both BB Bold 9700s with my computer. No dice. My computer would recognize the Mass Storage Device (e.g. the Micro Memory Card) in the BB and I could access data on the Micro Memory card. But, BDM for Mac didn’t autostart as it normally did when I plugged in one of the BB Bold 9700s. Running the program myself, BDM for Mac still didn’t “notice” the connected device and thus I couldn’t sync.

    Realizing that I BB customer service is nil, I set out to try to fix the problem myself. So, I tried the tired and true PC-based solution, uninstall the software and reinstall it.

    I ran the uninstall. Notable the uninstall stated that it had removed all the associated files with the software. “Good,” I said. I wanted to really be doing a “clean” new install. Just to be sure I checked bother my user/Library/Preferences and /Library/Preferences to make sure there were no BB or RIM related files in these directories. None. Good.

    So, I reinstalled the software. Imagine my surprise then at the following to things:
    1) BDM for Mac apparently “knew” that I had once had installed Missing Sync on my computer. This is very odd. First, as noted above, I did a full uninstall of the Missing Sync software after my earlier debacle. Second, even more strangely, when I did the first, original install of BDM for Mac about a week ago, BDM did not give me any “warning” message like this. How, in the course of a week, something from Missing Sync got back on my computer, I’ve no idea.
    2) More importantly. When I “ran” BDM for Mac for the first time, it still had my two BB Bold 9700 profiles listed. Hey, I thought I did a complete uninstall? Well, obviously the BDM for Mac uninstaller doesn’t completely uninstall everything. Another black mark for this software and RIM generally.

    So, I give it a shot. And, you know what, it sync’ed with one of the two BB Bold 9700s (the other is with my wife, I’m not trucking across town to get it to test things out).

    So, that seems to be the “fix” – uninstall the software (even though you’re not doing a complete uninstall) and re-install the software (knowing that, because you’re not doing a complete uninstall some data/detritus from the previous installation will be there for better or worse) and try to sync again. That worked for me.

    Frankly, my wife and I are done with BB. We still have a short window of time with T-Mo that we can return these Bold 9700s and I’m seriously thinking about it and going either with another T-Mo branded (non-RIM) smart device or trying to manage with a jailbroken/SIM unlocked iPhone running on T-Mo’s network. But, no matter what we do, this is the last BB we’ll own.

  • Henco Meintjes

    Good day
    I am having a problem when syncing my Blackberry 8520 with my MacBook. I have installed the latest Blackberry Desktop software and still it doesn't sync my Calendar. I am using Entourage and its calendar. My MacBook is running OS 10.5.8. Please let me know if there might be a resolution for this.
    Regards
    Henco

  • Laura

    Just downloaded the Blackberry Desktop, and it “updated” my software and completly deleted ALL of my contacts. F-ing awesome! It wiped my SIM card clean. How the hell am I supposed to get the contacts back? Don't tell me I should have backed it up, WTF do you think I was downloading the software for on my computer?

  • http://twitter.com/nicholasjmoss Nicholas Moss

    anyone?

  • BlackBerryHelp_Pavel

    Hi,

    Check out Using BlackBerry Desktop Manager Version 1.0 to synchronize a BlackBerry Smartphone with Microsoft Entourage on a Mac computer.

    Link: http://www.blackberry.com/btsc/KB19148

    Thank you
    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Did you Backup the BlackBerry smartphone prior to the update. You can check your BlackBerry Backup folder in your documents for the back up file. If you have a backup navigate to BlackBerry Desktop Manager and click on Device-select restore data.

    Thank you

  • Omar

    How do I sync my contacts from Blackbery Bold to MS Entourage, does any one knowz

  • Celine

    Hi
    I'm having problems trying to restore my data. The file just doesn't load even after a long time. The wheel just keeps spinning. This happens even if I try to restore data that I just backed up. Is there anyway to solve this?
    Thanks in advance.

  • Tracy

    While the explanation above is thorough, my Blackberry will not sync with my Mac. For the previous year, I've had no problems. I've removed the Facebook app, which was taking over my calendar. I've uninstalled and reinstalled the Desktop Manager software. But it still won't sync my calendar and address book. Please advise.

  • Dave

    I just purchased a BB Bold 9000, well two actually. I am trying to sync music using the BB Desktop Manager. An error message comes up every time, for both of them:

    This BlackBerry® device requires mass storage mode to sync your music files.
    Turn it on in your device options, reconnect your device and try again to sync with your media card.
    Do you want to continue syncing the device without music?

    So I do as it says, make sure the mass storage mode is on. I have tried restarting both BB and Mac, to no avail. Also worthwhile noting, the BB does not show up in devices in Finder. Everything else that has ever been put into the USB ports DOES show up in devices, Ipod, Garmin, camera, ext hd. etc.

    So what should I do from here? I don't have a micro SD card installed, I want to use the onboard memory for now. I'm also not currently on a data plan, would this matter?

  • BlackBerryHelp_Pavel

    Hi,

    Can you please specify what is happening when you try to synchronize your BlackBerry smartphone. Also what application are you trying to sync to on your Mac.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Make sure that you have selected to enable mass storage mode when connected on your BlackBerry smartphon. Under Options-Media Card/Memory.

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    Perhaps try a selective restore of the BlackBerry Backup file shown here: http://www.blackberry.com/btsc/KB18776

    Thank you

  • Jason

    Hi,
    I sync'ed my bb with my mac, and lost all the bb contacts, now the only contacts that are on my bb are the ones that I had on my mac. How can I recover all my lost data??? Please help!!

  • Celine

    Hi
    I tried a selective restore but it still shows me the wheel. It just doesn't load at all..

  • 5 Star

    OMG!!! Thank you so much. I needed these screen shots!!! Is there anyway to get screen shots of each different funtion of the desktop manager from start to finish (e.g. backup/restore, application loader

  • Mike

    Whenever I click the “applications” button my desktop manager says “Blackberry Desktop Manager could not connect to server.” could anyone help me with this?? I've tried uninstalling and reinstalling the desktop manager.

  • http://twitter.com/jeremyddavis78 Jeremy Davis

    OK. So the message, “One or more of the selected calendars are read-only and con only synchronized from your computer to your device.” I completely don't get it. I have my iCal calendar and my work calendar connected, but when I plug in my BB curve, it only grabs my iCal events and not the ones from my work calendar and it shows that one as read-only. Am I missing something, I really need them to be together or it's kind of pointless.

  • http://profiles.yahoo.com/u/W6T7K5XY6XFMEUJHCOCU34ITJE LucasS

    I'm trying to restore my address book to my BB Tour. But when click restore it does not allow me select the Address Book – All, the Address Book – All is dimmed, and below it reads “Dimmed entries are read-only databases and cannot be restored”, so how can I restore my address book?

    Thank you for helping.

  • BlackBerryHelp_Pavel

    Hi,

    You will only be able to recover the contacts lost if you have a backup of the BlackBerry smartphone. If you do navigate to BlackBerry Desktop Manager software and select Device – Restore- Selective Restore- Select the Address book database.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    The next step is to remove and re install the BlackBerry Desktop Manager software and try again.

    Thank you

  • Jfdallas

    I can not get it to sync the contact category. Any suggestions?

  • Jahauan

    Hi,

    I just recently downloaded the BB desktop manager. I have a Mac OS X 10.6.3. I did a 2-way sync for my BB Bold. However, now I’m missing all my memo information and some calendar appointments on both phone and computer. I’m not even sure where to find the memo lists on the Mac. On my phone, it now just says empty. Ugh. Please please help!

  • Stephen

    I just got a Blackberry Curve 8530. Was able to sync Calendar no problem. But am unclear how to sync with Mac Address Book.

  • Ansar

    I have the same problem !! what should i do? and the mass storage mode is on!! please help

  • sarah

    What do you mean by “backing up” the Blackberry?? Isn’t this what the sync function achieves? I was about to sync after “updating” my device through the Desktop Manager update function (which got stuck in a loop and never completed). How do you back-up your Blackberry without losing phone contacts??

  • Fcormack99

    Without being able to download Desktop Manager as I am on OS 10.4.11 how do I reload the OS on my Blackberry? I have the Reload software 552 error message and am very very frustrated.

  • BlackBerryHelp_Pavel

    Hello,

    Are you referring to the BlackBerry Desktop Manager for Mac. If so I would recommend checking your internet connection and your firewall settings on your Mac.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Where is your work calendar located? Do you use iCal for your work calendar or do you use another application?

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    Is your BlackBerry smartphone on a BlackBerry Enterprise Server for work/corporate email? If so navigate to Address Book-press menu-options-select Desktop-turn off wireless synchronization and save. Try restoring again. Remember that if you restore it will overwrite your exciting contacts.

    Thank you

  • K Orem90

    how can i transfer photos from iphoto to my new blackberry bold?

    there's no option on the desktop software

  • Yani202

    hi,
    could anyone help i had the blackberry 8320 and it had app world on it. but i just got the blackberry 8520 is there away for me to transfer the applications from the 8320 to the 8520??

  • Rjpeet

    Anyone been able to do this via bluetooth instead of having to use a wire?

  • BlackBerryHelp_Pavel

    Hello,

    Check out this article on how to transfer files between a BlackBerry smartphone and a Mac.

    Link: http://bbry.lv/bdoTWu

    Thank you

  • BlackBerryHelp_Pavel

    Hi,

    Check out How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone.

    Link: http://bbry.lv/aN0kfy

    Thank you

  • bill

    i plugged in my blackberry 8350i and lost all my contacts on my phone how do i get them back?????

  • Deborah

    Pavel – please pass on this request to the software development team: Please develop an update which (a) enables one-way synch from BB to Mac, (b) shows conflicts between the device and the Mac, so that the user can pick which one should rule, and (c) shows the details of what is being synched, so that the user has the ability to cancel the synch. These are all features that exist in the software for the PC. It is time for the BB team to step up to the plate and create something comparable for the Mac! Thanks.

  • http://blogs.blackberry.com Douglas tr0n Soltys

    Hey Deborah,

    I pinged the product managers with your feedback. Thanks!

  • Richard Guaty

    I lost ALL MY BLACKBERRY CONTACTS!!…after trying to back them up. I used the blackberry desktop manager and clicked the SYNC button instead of BACKUP.

    Im in deep trouble cause I need my contact for my job. CAN ANYONE HELP ME RECOVER THEM?

    MY PHONE IS CLEARED AND EMPTY:(

    MY EMAIL: RICHARD.GUATY@GMAIL.COM

  • Eileen

    When are we going to be able to do a one way sync. This is extremely important and Blackberry needs to address this quickly before we all move to a IPhone

  • BlackBerryHelp_Pavel

    Hi,

    Can you please provide more information on what has happened when you plugged in your BlackBerry smartphone? Did you try to synchronize your BlackBerry smartphone?

    Thank you

  • http://profiles.yahoo.com/u/XFFRT25C2HXN24LZCN6O2TPU5Y Jason Hayes

    Take a look through the comments at http://dotwhat.net/ipd/853/ – not sure about the mac though

  • boggled

    Cannot sync iCal calendar. Every time I get a Sync Error/Retry about 2/3 of the way through the Sync. My Mac and Blackberry are talking, but the calendar sync won't complete. Any suggestions?

  • Claudiabehnke

    Hi, I am trying to update my software on my blackberry, downloaded the new updated Blackberry Desktop Manager and I keep getting the same message: “A newer version of BlackBerry® Desktop Manager is required to update the software on your device. Please download an updated version and retry.” I have a Mac OS X 10.6.4 Like I said I've downloaded the new desktop Manager a few times now, every time it prompted me to do so and I keep getting the same message..anyone who can help?

  • Rbonifaz

    im trying to sync my contacts from my adress book and several times the same message displays : error occur during sync….??????

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend backing up the BlackBerry smartphone and then clearing the calendar database on the BlackBerry smartphone. Click on Device and select clear data, choose calendar/calendar-all. Once cleared click on device and select forget device. Reboot the Mac and plug the BlackBerry smartphone back to the Mac. Set up the sync and once prompted select to merge data on the BlackBerry smartphone and the Mac.

    Thank you.

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend performing a clean uninstall of the BlackBerry Desktop Manager software as shown here: http://www.blackberry.com/btsc/kb18771

    Thank you.

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend backing up the BlackBerry smartphone and then clearing the address book database on the BlackBerry smartphone. Click on Device and select clear data, choose address book. Once cleared click on device and select forget device. Reboot the Mac and plug the BlackBerry smartphone back to the Mac. Set up the sync and once prompted select to merge data on the BlackBerry smartphone and the Mac.

    Thank you.

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend backing up the BlackBerry smartphone and then clearing the calendar database on the BlackBerry smartphone. Click on Device and select clear data, choose calendar/calendar-all. Once cleared click on device and select forget device. Reboot the Mac and plug the BlackBerry smartphone back to the Mac. Set up the sync and once prompted select to merge data on the BlackBerry smartphone and the Mac.

    Thank you.

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend performing a clean uninstall of the BlackBerry Desktop Manager software as shown here: http://www.blackberry.com/btsc/kb18771

    Thank you.

  • BlackBerryHelp_Pavel

    Hi,

    I would recommend backing up the BlackBerry smartphone and then clearing the address book database on the BlackBerry smartphone. Click on Device and select clear data, choose address book. Once cleared click on device and select forget device. Reboot the Mac and plug the BlackBerry smartphone back to the Mac. Set up the sync and once prompted select to merge data on the BlackBerry smartphone and the Mac.

    Thank you.

  • Liam

    on my blackberry chat i pressed back up contacts, after having around 230 i was left with 80? can anyone help?

  • Nathalieroccatti

    Same problem. Tried this and did not work. Same message “an error occured during sync, please try again” and my calendar on the BB is empty. Not a problem with the address book, tough…

  • BlackBerryHelp_Pavel

    Hello,

    What application are you trying to sync with on your Mac? Does it have all of your calendar appointments in it? Make sure to disable all the other synchronization options and just try to sync the calendar.

    Thank you

  • Marta57

    Hi Julia,

    To do a Mac <>BB
    on the sync window by category there is a drop down arrow to the box where the BB phone and the Mac likeness are stored one by one you must drop down and decide if you want to sync to BB to Mac (backup) of Mac<>BB (sync)

    Hope this helps!
    Marta :)

  • nchairchic

    When or WILL Mac and Yahoo ever communicate? I have a MacBook and DO NOT use iCal or Address Book – I have had Yahoo for that for 10 years or more. Currently the only way to do it is to sync my yahoo to my mac (which have different layouts) then to my BBTour. UGH what a mess it makes.

    I keep an old Vaio around so I can sync my contacts with Yahoo but yahoo has now decided to upgrade and no longer speaks to my windows machine either.
    NO WONDER everyone is buying an iPhone!!!!!!!!!!

  • BB8520

    i have a mac. i plugged my 8520 in because i was going to reload the software because i got the “app error 523″. after a while looking around the desktop manager i clicked “device > forget device”. now i cant get the desktop manager to recognize my phone. what do i do ??

  • BB8520

    how do i get the blackberry desktop manager to remember my phone? i clicked “forget device” and now it wont connect!!! help please

  • Johndowd

    How do I get my Entourage Notes to transfer to my BB Tour? The only option in Entourage Preferences/sync services is to sync with Mobile Me. Can't I sync my Entourage Notes with BB Memo Pad? If so, how?

  • Calen

    So I have a RIM Bold 9000 and I am trying to get the operating system 5.0 installed through the Blackberry Desktop Manager which is installed on my computer. The problem I'm having is that the Desktop manager says there are no updates available when i know for a fact that 5.0 is out and can be used on the RIM Bold 9000. I know this because a friend of mine has the same phone with 5.0. so I'm just wondering how i can get 5.0 though my mac, and if its possible.

  • GPellet

    Hi, I have a BB curve 8350i Nextel. When I sync the address book, direct connect # does not appear in any contact though it is still there in the BB: I can see them in the BB, but I can´t see them in my mac. Everything else syncs ok: home, work. other… but direct connect # does not. Do you have any idea on how to fix this?
    I´m running a Leopard OS on Macbook. BB desktop manager 1.0.4.
    Thanks!

  • Gonzalo Pellet

    hi. bb curve 8350i nextel. The mail application does not recognize de direct connect #. It is still there in the BB, but you cannot see it in the computer. Does anyone know how to fix this? it´s driving me crazy. Thank you very much…

  • BlackBerryHelp_Pavel

    Hello,

    Direct connect number is not a default field in the synchronization and therefore will not be able to sync. This is by design.

    Thank you

  • Chity

    How can i upgrade my blackberry 8520 using my mac osx to v5 software? it's only a exe file:(

  • BlackBerryHelp_Pavel

    Hello,

    Take a look at the following article for assistance on how to accomplish this on a Mac.

    Link: http://www.blackberry.com/btsc/KB19915

    Thank you

  • IQ

    How do you sync to enteurage? Also it is saying my device is set to sync contacts wirelessly and that I need to turn this option off, I cant find the option.

  • BlackBerryHelp_Pavel

    Hi,

    Take a look at this article on how to synchronize with Entourage.

    Link: http://www.blackberry.com/btsc/KB19148

    Thank you

  • Jfranco

    I just read the Synchronizing section in this article and you are very careful in not mentioning sync contacts between BB and Entourage. You know why ? because this function DOES NOT WORK !. It is a pain that you have to purchase another software, or use ical or address book as intermediate methods to sync, with the risk of duplicating all your contacts, and having to delete them manually. PLEASE, don't hide your problems, provide a solution as soon as possible. !!!!!

  • Lynda

    I want to be able to access iCal from my Blackberry 9700. I have downloaded the Desktop Manager to my MAC OS X but cannot seem to sync the iCal to my phone. Can it be done and if so, how do i do it?

  • Alpinemedical

    I am a medical doctor, not a “techie-type”, and have had a bad 2 years with my i-Phone. It does not work in the hospital!! AT&T has told all of us, for 2 yrs, that they are “working on it”.. no change.

    So, I am ready to throw out the iPhone and get something that works in the hospital. However, I am a “Mac” person – email,calendar, etc. all through “Mobile-me”. All of these postings suggest that it will be a big hassle to figure out how to synch the Blackberry w/ my Mac data.

    Has the situation improved at all? (If not, I'll stick w/ the iPhone for the data and “apps”, and get a cheap, basic cell phone w/ T-Mobile, that will work in the hospital. Back to 3 devices: pager, cheap cell phone, iPhone for data ( Epocrates, Medscape, Medcalc, plus my calendar, contacts, etc.).. can't believe in this day and age….!

  • http://profiles.yahoo.com/u/O4GGK77YQ2OXXI4WJ7PSYTU7UM Slick Rick

    If you guys had done this years ago, I might have stuck it out with BB. But I eventually switched to an iPhone and haven't looked back since.

  • Tomj988

    Get an Android device through Verizon. The CDMA signal penetrates walls better than ATT GSM. Also I can sync to my mac and itunes – but I did have to convert the itunes to the newer type. Since then I moved all calendaring and mail to gmail -it works great with android.

  • Jonathan

    I have installed this new program and when i plug in my curve 8300 the desktop manager comes up and when i type in my password it says it failed to connect to my device. I have tried several times and the same problem occurs. What do I do? Also when it starts working I can uninstall and reinstall all applications on my blackberry right?

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend removing the battery on the BlackBerry smartphone to restart it. Then use a different USB port and try to connect the BlackBerry again.

    Thank you

  • Bjhightr

    I upgraded my Blackberry Desktop Manager as prompted when I attempted syncing my phone last week. It worked fine for several days; however, today, it will not sync my calendar. Instead, I get the message A sync error occurred. Please respond ASAP as I need to ensure my calendars are synching

  • http://blog.cyclosity.com/ Liam

    Blackberry Desktop Manager for OS X still sucks – I have to force quit it every time it opens, since it freezes after offering to update Applications for me.

    When I try to update applications, I'm told there's not enough free space on my 8900 – contrary to what the phone information says (there is enough free space). Garbage.

  • Deprice1

    Palm OS has been doing the syncing thing for years! Why is it so hard to duplicate that with a BB and a MAC? Why is it so hard to have a true <> syncing between the two? When one does not match the other allow the user to decide which one is the most current or which file (contact/calendar entry)? Palm would only do that for duplicate entries. However, the date was part of what determined which file would receive the updated portion of the entry. ie. a contact's personal info has changed (his department thus his extension number has changed) the last time that his entry had been updated is 7/10/08 and I change his extension number today 9/14/10 upon syncing, that extension would be the only thing changed for that contact. And that would be whether it was entered on the BB or in Address Book. Same goes for calendar info.
    Right now, since update to 5.0, BBDM is telling me that I will delete 2204 events within my calendar and I am about to get duplicates to the tune of 220 for my address book. WHY RIM why is what I ask?

  • Miles

    Yes, there is a way around it:

    ABC Amber BlackBerry Converter
    http://www.processtext.com/abcblackberry.html

    ABC Amber BlackBerry Converter is a very useful tool that converts emails, contacts, SMS messages, PIN messages, autotext entries, calendar events, phone hotlist entries, memos, phone call logs, tasks, etc. from IPD or BBB (BlackBerry backup) files to any format you wish (PDF, HTML, CHM, RTF, HLP, TXT, DOC, MDB, XLS, CSV, etc.) easily and quickly.

  • Guest

    I just upgraded my Blackberry 9630 to latest device OS. Before the upgrade I did a full backup with latest Desktop manager for Mac. I have also been periodically taking full backups as precaution anyway. Needless to say I felt pretty confident I will not lose any data with multiple full backups. After the upgrade, it was horribly slow and just moving around with cursor or between apps was very slow and jittery. I only have 3 apps on it that I can re-install so saw no problem with doing security wipe of accounts and 3rd party apps. After the wipe, everything worked much better and i was able to reactivate Enterprise Server account and get all my email, calendaring, and address services working properly again and performance is perfect. Now since I am using Entourage 2008 and Exchange 2003 I am unable to wirelessly sync Notes and tasks which is fine for now… was using desktop manager. but I was expecting to be able to just restore from full backup of these individual items. When I go to restore the individual item, it is dimmed and states its only read-only and unable to restore. Now I do have some other workarounds on the Exchange side with the help of an outlook client on a terminal server at work… but… how is one able to restore these items? why are they read-only and unable to restore? is there a setting that is needed during backup or restore to be able to do what I always thought I'd be able to do and was the reason for periodically taking full backups… If I constantly take full backups but am unable to restore items, What's the use? why bother? does full restore of all items also act the same way? would I lose all items that are dimmed during individual selection if I did full restore of all? Please advise so I know exactly how to backup/restore so I can restore all individual items and not just perform these full backups foolishly thinking I'm protected and will not lose very important data…

  • Rrainson

    Very nice. Doesn't work. I change a file in Address book; the changes do not show up on the BB with it set to replace all or not to replace all.

  • BlackBerryHelp_Pavel

    Hello,

    Try the following steps here:

    Please back up your BlackBerry smartphone first then, I would recommend opening the BlackBerry Desktop Manager for Mac and clicking on Device-Forger Device and reboot your Mac. Re connect the BlackBerry smartphone and clear the Address book database then reconfigure the sync. Select to merge data when it prompts you.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    The items are dimmed because they are setup for wireless backup with your BlackBerry Enterprise Server. In order to restore your Notes and Task navigate to MemoPad-menu key-Options-Wireless Synchronization-No back out and save(do the same for tasks) Now re connect the BlackBerry smartphone and you will be able to restore those databases.

    Thank you

  • MJ Guffey

    Wonderful and very helpful! Thank you.

    Two questions:

    1. After installing Desktop Manager on my Macbook Pro, there is no Mail synchronization option in the Information section, and as a result, no sync with my iMail application. Does Missing Sync solve this problem? I notice DM thinks I need an upgrade to v.5, but this will not load onto my Blackberry Storm, despite many calls to Verizon for support. How do I get iMail to sync?

    2. I need Word and Excel on my Mac, but will downloading Microsoft Office for Mac 2008 mean that Outlook supercedes iCal and Address Book? Do I have to custom install, and install only Word and Excel, to avoid this?

  • Finlay3

    I have just bought a bold, love the phone, completely useless when it comes to syncing with my mac. You can't sell me something saying it will work and then for it not to. Honestly, my week in the world of blackberry has been rather frustrating so far. More than the previous ten years with Nokia.

  • Anonymous

    Hello,

    What issues are you having synchronizing your BlackBerry smartphone. I would also recommend making a post on http://supportforums.blackberry.com

    Thank you

  • Orbit_94123

    I’ve had the exact same experience. Any advice to fix it?

  • Bruce

    Initially I had no problem, but now I am getting the message “a sync error occurred”. I am using a 8530 Curve with MacBook Pro. Any good suggestions?

  • BlackBerryHelp_Corey

    Hey Bruce,

    I would recommend you select Forget Device and then setup the synchronization again. To “Forget Device” go to: Device>Forget Device in Mac Desktop Manager.

  • Nisemi

    i cannot sync my ical on my macbook to my bb calendar and it is driving me nuts! i’ve got abusiness to run. what’s the problem? i got a phone am on the move and wnat to know where i need to be without all of this hassle! where’s the fix? error message kb19454 see knowledge base – and done everything it says about removing wireless sync option in contacts and calendar and still nothing! i am at risk of smashing up my bb bold 9700 out of sheer frustration!!!!

  • Erik D

    My phone is a Pearl 3G bought in the UK. It is set to English and everything on the phone shows in English. I also use an English version of OS X, and Desktop Manager comes up in English, too.

    The application list, however, shows the names of most “core” application in a language that I think is Romanian, e.g. “Centru de aplicaţii BlackBerry”. In the screenshot above these apps seem to be listed in Spanish, e.g. first entry is “Alemán” and not “German”.

    What’s going on here? Why are these languages used and, more importantly, where can I set this back to my preference?

  • Anonymous

    Hi Erik D,

    You can remove unused languages from your device. Have a look at this article it will help you remove unwanted languages from your BlackBerry smartphone http://bbry.lv/d9GCvZ

    Hope this helps.

  • llf

    Why can’t Blackberry Bold 9500 and Mac users update to the new Blackberry software? I went to the fix and it says use a PC. That is no solution, especially since nobody at my company nor at my house has a PC. So this basically means Mac users are out of luck. It has been months and this problem isn’t fixed. Why is Blackberry so bad with synching to Mac?!

  • BlackBerryHelp_Corey

    Hey llf,

    Do you have any errors appearing on the BlackBerry? Do you receive any errors when you attempt the update?

  • Ccc Mail

    i have problems with “sync occurred” I’m using OS Leopard and advice or fixes
    g

  • bbhelp_cynthia

    Hi Llenvinsk,

    Have you tried uninstalling then reinstalling the BlackBerry Desktop Manager? There should be an option when setting up synchronization, in Advanced Settings, to overwrite the data on your BlackBerry when syncing.

  • Rimmnomore

    Since installing the update to BB Desktop Software for Mac, I cannot get it to sync to iCal. This software is so pathetic, even in it’s “updated” form. Next month I’ll no longer be a BB user. Can’t wait.

  • Apeters

    i recently backed up my blackberry to my mac, and it told me that it had backed up my text messages aswell, i was wondering if anyone knows where these are saved, so i can view them on my mac…..? thanks

  • Samclairejake

    I have backed up my blackberry but cannot see any of my contacts on my mac? Am I supposed to be able to see them?

  • Buck3820

    Since the beginning of the new year (2011) I can no longer sync my Blackberry 8330 calendar to my icalendar because for some reason all of my 2010 icalendar entries were automatically deleted from my Blackberry on January 1, 2011. Thus when I try to sync my Blackberry it states that it will overwrite all of my 2010 icalendar entries on my computer. I need to keep these icalendar entries on my mac as I have to refer back to them on occasion. Can someone help me and let me know how I can sync my Blackberry without eliminating the 2010 icalendar entries on my mac?

    Finally why does Blackberry eliminate a previous years calendar entries from the Blackberry?

  • Paul

    RE: BlackBerry Desktop Software It needs BLUETOOTH this is 2011!

  • ayerxa

    I have the Torch and my mac with the new and old desk top manager will not read the media card. Yes it is connected. I get improper removal devise while it is trying to sync. This is my second torch (warranty repair) and both torches had the same issue. I went to option in the phone and it said massive storage device in use, but the soft will not sync my music or photos. Pops up can not find media card. The desktop sees the media card when I am not trying to sync. I have tried all thee option when I plug in the phone. Charge only USB or Sync Media none of them work. I am able to get the Calanders and the Contacts to sync, but it is a hit and miss. Please help

  • Anonymous

    Hey Guillermo,
    First go to Options> Advanced options> Default service, verify what you have set as your default email address. Then go email setting on the device and check to see if you have wireless synchronization enabled for contacts for the email address you have set as your default email address.

  • Guillermo

    I managed to get my contacts there at last, but listen it is terribly tricky… on top of what you said, what FINALLY worked for me, was to take ALL MY CONTACTS and place them on a NEW GROUP on Mac’s Address Book application… only then it appeared and synced on the phone.

    Terribly tricky… because what does an email address have to do with syncing phone contacts for people? that’s how I got it done… my phone is a 9870 model and my mac is an Intel Macbook Pro, 2010 model. Thanks!

  • http://www.quora.com/Can-I-import-my-Blackberry-contacts-to-my-Apple-address-book#ans321362 Can I import my Blackberry contacts to my Apple address book? – Quora

    [...] Addict Blackberry Desktop Software for Mac should help you in importing/synchronizing contactshttp://blogs.blackberry.com/2009…Alternatively you can sync Blackberry contacts to Gmail and then sync it back to Mac Address [...]

  • BlackBerryHelp_Heather

    Hello Adrian,

    You can synchronize more than one Address Book or Calendar to your BlackBerry using the Desktop Manager for Mac.

    When you go to configure your synchronization settings, you can select the Calendar or Contact list to be added.

    Are you unable to see your public Calendar or Contact list in your Mac application?

  • Hennie_soundnet

    I can’t seem to get the desktop software on my Mac (snow leopard) to work

  • http://blog.nealandassociates.co.uk Peter Neal

    I’m looking for the same solution. Anyone heard anything similar?

  • Paul

    The Blackberry Sync was working just fine. But no longer. When syncing calendar I get “An error was encountered while syncing Calendars.” I click on okay it them carries on with contacts. Calendar (ical) is not synced in either direction. Also, “vI1VgedbMUY&hl=en_US&fs=1 type=-2” appears in my downloads list afterwards. Any thoughts?

  • Jed

    Come on bluetooth sync is standard, don’t listen to your customers at your peril. If iPhone is one of your biggest competitors surely the mac software needs focus…

  • Adrienne

    My OS for Mac is 10.4.11, and this requires 10.5. Is there an older version for updating software that is compatible with my OS?

  • BlackBerryHelp_Heather

    Hello Adrienne,

    Desktop Software for Mac requires a minimum Mac OSX of 10.5.7 for use.

  • Matt Herd

    my blackberry will not update my entourage calender. Why?

  • BlackBerryHelp_Corey

    Hey Matt,

    Do you receive any specific errors when you complete the synchronization?

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