Comments on: Meet MyBlackBerry Community Manager Becky Young

By: cucun

cucun — Sat, 24 Oct 2009 09:12:44 +0000

Dear all,
I just lose my blackberry which I bought 10 days ago, so sad…did anyone know how to find ? I heard from some friends thats blackberry can find through the signal ….
or how to block it.
Please give me any information
Thank you….:(

By: https://me.yahoo.com/cyba.cowboy#361cf

https://me.yahoo.com/cyba.cowboy#361cf — Tue, 13 Oct 2009 15:14:27 +0000

Yeah, Australia’s the same – once you’ve bought your device, RIM don’t want nothing to do with you…
No BlackBerry App Store, no BlackBerry Maps, no MyBlackBerry, No TiVo for BlackBerry – the list goes on and on!
See RIM?
There ARE actually BlackBerry users OUTSIDE of North America!
Perhaps you should start showing them some love, seeing as they were all kind enough to support YOUR business and products?

By: https://me.yahoo.com/cyba.cowboy#361cf

https://me.yahoo.com/cyba.cowboy#361cf — Tue, 13 Oct 2009 15:11:08 +0000

“Our daily lives are full of listening – a lot of listening! And then we try to take what we learn from listening and incorporate that into the building of our social programs.”
TiVo for BlackBerry availability for AUSTRALIANS (yep, we have TiVo too!), BlackBerry App Store availability for AUSTRALIANS (yep, believe it or not, we buy software for our smartphones too), BlackBerry Maps availability for Australians (you’re not gonna believe this but, yep you guessed it, we use GPS like crazy here!)…
Are you guys listening, or is that just the sales pitch you gave to the interviewer/RIM management/other relevant parties?
“When will we see MyBlackBerry launch outside of North America?
There is a lot involved with launching the site to other countries, especially when we have to consider all of the different languages to support.”
Not really.
I could sit here and debate how easily an international site can be made available to other countries (especially those that speak the same language…), but I won’t.
Anyway, I’m sure you’ll find some “other” reason/s as to why Australia is not worth a second thought, once a customer has bought the initial product (their BlackBerry device)…
“But we will be expanding, so stay tuned.”
Well, it sure would be nice to see you prove me wrong at some point in the near future… But I’m not gonna hold my breath.

By: gregorybett

gregorybett — Wed, 07 Oct 2009 01:53:22 +0000

can anyone help me get my desk top manager to sync with entourage calendar? It looks like it is syncing but any appointments I put on the computer do not appear on my curve? I have tried everything I can think of. I don’t think the contacts are syncing either. WHen I open the software it only gives me a choice of calendars home and work but not entourage.
Please help if you can.
Thanks

By: vc

vc — Tue, 29 Sep 2009 22:54:55 +0000

Hello Douglas and Becky,
Great to see that RIM is finally acknowledging the utility of the rich web – not just internet or email. Better late than never.
In doing so, with all the new things you are doing, better browser, app store and whatever else is to come please don’t try to do the same things better than others.
Do it better. Start where others have left off or just buy the technology to leapfrog others. To use an analogy, sometimes, using the BlackBerry and it’s ecosystem makes me feel that I’m using ancient MS DOS around 1990’s vintage rather than Windows XP or Vista .
Another thing is that prior to today, I have seen a certain arrogance and air of dismissal in RIM’s response to consumers’ suggestions and the personal consumer market in general. I say this from experience, having submitted at least a dozen suggestions to bbsuggestions@rim.com and having only once got a proper acknowledgement. The rest of the time, no reply or a boiler plate response along the line of ‘thanks, but please talk to your mobile phone company instead of us’. Huh ?
In fact, I had mailed RIM several months ago about the need to spruce up their device capabilities and lower their price, especially with the coming of the iphone. If you guys had listened, you wouldn’t be scrambling to look more sexy and young to consumers now and releasing devices like the 8520.
Anyways, as I said before, better late than never. maybe we can learn from what the competition has done and do it better.
My top suggestions:
1) Improve the browser – use Skyfire, Bolt or whatever. provide the option to switch to “Classic” browsng mode when needed if the user is really interested only in browsing a whole lot of text or is in a low bandwidth area.
2) Please sell unlocked phones in countries like India. The Curve 8320 which I use still cost around US$ 520 till August 2009( a year and a half after introduction) here from the carrier plus a full communciations subscription also needs to be taken . You guys are hurting yourselves with this policy. If you had better pricing or unlocked phones available through retail I would have changed to a newer device at least once by now.
3) Please allow the BB to use the SD memory Card for additional RAM.
4) FULL two way sync of email, contacts etc. with internet mail over BIS. I am sorely tempted to go in for an iphone and the bundled mac.com to get around this.
5) What’s with always introducing new services and devices only in North America or UK to start with as in the case of the 8520 or the App Store or BB Unite ? Don’t alienate your growth country customers guys.
Move faster, RIM and listen to your consumers as individuals – not as business suits.
All the best.

By: Bruce

Bruce — Thu, 24 Sep 2009 19:23:29 +0000

Whay does Blackberry only offer two service plans? If you are an infrequent email user, but like the utility and organization capabilities, an unlimited plan is both costly and unnecessary. What about a limited use plan for people like me?
B.

By: Luc Vallee

Luc Vallee — Sat, 19 Sep 2009 16:22:52 +0000

I have been a BlackBerry user for many years. And will probably remain one for years to come.
I however deplore two things. The first is the internet capabilities of the device which reminds me of the pre Netscape days of the Internet. Navigating the web on a iPhone and then coming back to a BB is like going back to the stone age. I am seriously hoping that this is going to change. Moreover, there should not be a reason why I should not be able to access the internet in my home through my wireless network as if it were another computer.
The second thing I deplore is a lack of a portability feature which does not exist in any portable device I have seen. This feature, explained below, would be very useful to me and many other users. I conjecture that, technologically, it could be very simple to offer it to customers. Would RIM be the first to offer this feature it would also, I think, help the company gain market shares.
What is the feature? It is the possibility for the portable device to carry two chips so that I could swith easily and rapidly back and forth between my work BB and my personal BB on a single device.
I now carry two BBs. One for work and one for personal use. I do this for many reasons. First because my employer does not let me use my work BB for personal matters. The second, because I want to keep my privacy. I don’t necessarily want my employer to know about my personal life. Third, because I an not allowed to access the internet at work from my computer for personal matters. And, fourth, if I do use the BB for personal matters (whether the internet, e-mails, downloads or the phone) I have to file some burdensome paperwork to reimburse my employer for the my personal share of my use of the device.
For these reasons, and in a world where work is increasingly mingled with our personal lives, I keep two BB to be able to deal with my obligations. Now that I have achieve this complete segregation of my two lives on my two BBs, I find it very useful and very satisfying. Not only I manage the risks of my misusing my employer’s resources but my employer is also very happy. The only problem is that I have two BBs.
I also encountered another situation where having only a buisness BB account was a problem. Last year I left my job but had to relinquish my BB chip immediately; I was allowed to keep the device. I lost use of the phone for a few days and until I was able to reactivate the account under my name, I had not cellular phone. I also lost important information on my calendar and my contact lists. It meant that people that used to communicate with me for personal reasons on my work BB could not get in contact with me until I was able to reach them to give them my new e-mail address. Althought I regained access to a BB within a few days, it took a few weeks before I could inform everyone of my change of e-mail address.
It is only a question of time before this environment segregation becomes compulsary and is imposed upon employees by many employers. One of the reasons, I believe why it is not already enforced, is the perception that it is too complicated for people like me to have two BB. And it is indeed complicated.
By offerering the solution, RIM would incite more and more employers to make environment segragation the norm and many people like me would jump on the opportunity to have a dual environment BB device.
I hope this helps. I would be curious to know what you think. I will also post this comment on my blog, THe Scepticla Market Observer at http://scepticalmarketobserver.blogspot.com/2009/09/i-have-been-blackberry-user-for-many.html.
I will let you know if anything interesting comes up.
Thank you for the opportunity to discuss this matter on your blog,
Luc

By: Douglas Soltys

Douglas Soltys — Fri, 18 Sep 2009 20:49:22 +0000

Dilidou,
That is a great question. I’ll pass this along to Becky and see if we can ‘crowd source’ some of the work and get you guys helping us out.
Cheers!

By: Dilidou

Dilidou — Fri, 18 Sep 2009 14:14:18 +0000

About launching the site outside the US, how can we help or work on the project (here, it’s for the FRENCH one)??
Is there anything we could do to accelerate the process ??

By: Becky

Becky — Fri, 18 Sep 2009 03:36:29 +0000

Glad you like the site Caspan! (and extra glad it inspired you to make up your own saying).

By: Caspan

Caspan — Thu, 17 Sep 2009 19:02:50 +0000

Yes I will Becky, you look trusting and wont take the last beer in the fridge.. Plus any good looking woman that loves a BlackBerry as much as we do is all right in my books I hope that didn’t sound too creepy lol
Love the new site though. Still working my way around the different interface. So many sites love the free or customized PHPBB that you just get so use to the same old same old. Then MyBlackBerry.com comes along and it’s like “What the heck is this?” different is good and it’s good to see RIM starting their own river instead of putting a boat in the some tired old boring river (see how I didn’t use the old beaten path cliche their to explain the same old same old?? you have inspired me
I get surprises every day and it come in the form of my passion which is technology. Keep up the good work guys! ohh sorry and gals!

By: hafiziza

hafiziza — Thu, 17 Sep 2009 18:19:43 +0000

Personally I think RIM needs to move a bit faster. I’m from Malaysia where Blackberry usage is widespread especially in the business community. Despite this, neither Blackberry App World nor MyBlackberry is available to Malaysian users. Perhaps RIM should look into this seriously?