BlackBerry App World: everything you wanted to know and weren’t afraid to ask (Part One)

Product

appworldtruth

It’s time once again for more BlackBerry App Worldâ„¢ goodness! My goal today is to answer a variety of BlackBerry App World-related questions submitted by you, the readers, as well as a few gleaned from the MyBlackBerry community. In future posts we’ll walk through BlackBerry App World and BlackBerry App World web store features to maximize your app searching experience. Let’s get started!

Note: Comment error has now been fixed on this post. Get commenting! We’d love to hear your feedback.

Help! BlackBerry App World does (insert issue here) when I (insert action here). I have a (insert BlackBerry smartphone here).

While I’ll be answering a few questions of this nature today, I wanted to take the time to promote our Inside BlackBerry sister blog, Community Post. Community Post is the dedicated support blog of Research In Motion (RIM), and the go-to destination for your BlackBerry smartphone-related issues. Check it out! They’re very helpful and did not bribe me with lunch to say that.

How do apps get in the Top 25?

The “Top 25” is based on downloads in a twenty four hour period. We’re always looking for new ways to improve the user rating system to help make sure that great applications get the recognition (and downloads) they deserve. Speaking of the “Top 25″…

Why is BlackBerry App World in the Top 25 Free Apps?

“BlackBerry App World” is actually a listed application in BlackBerry App World – that’s how we can send you a notification when there’s a new version of BlackBerry App World available. Because a large percentage of users consistently download BlackBerry App World updates, the app often places quite high in the “Top 25”.

Based on user feedback, BlackBerry App World will be blocked from appearing in the “Top 25” in an upcoming release.

appworld25

Help! I switched BlackBerry smartphones and now I have no apps.

Yes you do, you just need to log in!  Launch BlackBerry App World and go to “My World”.  Within the menu, select “Log In” and enter the PayPal credentials (email and password) you used to buy your apps.

BlackBerry App World will quickly verify your account and then you’ll see the apps you previously purchased.  You can then download and install them and be back to using great applications on your BlackBerry smartphone!

Every time I upgrade, I have to read through the EULA and it is LONG. I’m talking Homer’s “Odyssey” long.

Yes, it is long – but selling applications is a complicated business and the End-User License Agreement (EULA) contains important information for you to read. For anyone who says “hey, no one ever reads the EULA” – cast your eyes on this tweet:

appworldtwitter

People do read the EULAs and they tweet about it. Coolness!

“What does everyone think about BlackBerry App World? I know there are still some flaws with it, but I really think that RIM is moving in the right direction, but they really need to bring the amount of memory it requires down……it’s obnoxious!” From MyBlackBerry

We’re always working on making our apps better and we’re definitely working on making BlackBerry App World smaller and faster.  Stay tuned to Inside BlackBerry for future announcements!

Anyone looking to free up memory on their BlackBerry smartphone can read my previous post regarding archiving apps using BlackBerry App World. Archiving: all the cool kids are doing it!

appworldstandee

“Has anyone seen the BlackBerry App World standee from the 3rd floor?” Various RIM interns.

Yes. Yes, I have.

“So my phone has the little icon/alert at the top that says I have three new updates in my BlackBerry App World application, but I already did the updates this morning. When I go into the application there are no new updates, but the alert/icon won’t go away! I’ve restarted my phone by removing the battery. Please help!” From MyBlackBerry

We identified a problem with BlackBerry App World notifications and it has been fixed and available today in BlackBerry App World 1.1.0.20

Please post a comment below with more BlackBerry App World related questions or your favorite BlackBerry application!

About Alex Kinsella

Promoter of apps. Connoisseur of tacos. By day, I'm a PR and Social Media Manager at BlackBerry.

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  • Logvin

    Could you PLEASE publish changelogs when you update versions of appworld? While I understand that publishing your bugs out there lets everyone know how many bugs you have.. it also lets us know that you are paying attention and fixing them🙂
    Also, how are things going about getting some of our favorite apps on the Appworld? Like.. GOOGLE. I realize they are a competitor, but while they are making apps for your platform, and I know plenty of people who love them, it would be nice to see them on the Appworld.

  • Logvin

    Could you PLEASE publish changelogs when you update versions of appworld? While I understand that publishing your bugs out there lets everyone know how many bugs you have.. it also lets us know that you are paying attention and fixing them🙂
    Also, how are things going about getting some of our favorite apps on the Appworld? Like.. GOOGLE. I realize they are a competitor, but while they are making apps for your platform, and I know plenty of people who love them, it would be nice to see them on the Appworld.

  • RayfordBooth

    Yes change logs are SOOOO needed. This is needed for all software updates from rim detailed software change logs!!!

  • RayfordBooth

    Yes change logs are SOOOO needed. This is needed for all software updates from rim detailed software change logs!!!

  • Caspan

    One thing that drives me bonkers with App World is the search. I will search for “Blackberry Messenger” and for some reason it shows up like 6th in the list. The search really is lacking and you can never really trust that you are getting proper results.
    Other then that I love the App World notifications to let you know when an update is available for your program.

  • Caspan

    One thing that drives me bonkers with App World is the search. I will search for “Blackberry Messenger” and for some reason it shows up like 6th in the list. The search really is lacking and you can never really trust that you are getting proper results.
    Other then that I love the App World notifications to let you know when an update is available for your program.

  • Anonymous

    Help!! We are a Blackberry developer and aren’t able to get our program into App World.
    Our application, eWallet, was rejected from App World several months ago, as it includes encryption. While I understand this policy, I see a number of other apps with the same encryption that are included.
    Please help! We really want our app in the store, and haven’t had any success finding out why we’re being treated differently than others.
    If someone could let me know, either by email or by phone at 734-973-9388 x 152, what we can do about this, I would really appreciate it.

  • Anonymous

    Help!! We are a Blackberry developer and aren’t able to get our program into App World.
    Our application, eWallet, was rejected from App World several months ago, as it includes encryption. While I understand this policy, I see a number of other apps with the same encryption that are included.
    Please help! We really want our app in the store, and haven’t had any success finding out why we’re being treated differently than others.
    If someone could let me know, either by email or by phone at 734-973-9388 x 152, what we can do about this, I would really appreciate it.

  • BlackberryClan.com

    I love the top lists, but I always thought that they were for the week or month not on a daily basis. I would love to see the top apps based on the month if possible.

  • BlackberryClan.com

    I love the top lists, but I always thought that they were for the week or month not on a daily basis. I would love to see the top apps based on the month if possible.

  • Alex K.

    Something like “Top 25 Free” and then drill down to “This Month”, “This Week”, “Today”? What do you (and everyone else) think about that?

  • Alex K.

    Something like “Top 25 Free” and then drill down to “This Month”, “This Week”, “Today”? What do you (and everyone else) think about that?

  • Alex K.

    I was going to ask for your phone number and then I saw you posted it. I will call you shortly.

  • Alex K.

    I was going to ask for your phone number and then I saw you posted it. I will call you shortly.

  • Alex K.

    We’ve received a lot of requests for better search and this is something we’re working on for the next release.
    Glad to hear you like the notifications – I really like them too!

  • Alex K.

    We’ve received a lot of requests for better search and this is something we’re working on for the next release.
    Glad to hear you like the notifications – I really like them too!

  • Alex K.

    We’ve heard the requests for change logs loud and clear and we’re working on the ones from 1.1 forward and will have them up ASAP.

  • Alex K.

    We’ve heard the requests for change logs loud and clear and we’re working on the ones from 1.1 forward and will have them up ASAP.

  • Lauren

    it says blackberry app world is still runinin on my tour how do i end it

  • ovidiobotella

    I've downloaded the BlackBerry World app into my Storm BB. At first it worked all right, but after that it started with the Keyboard always on, like if it was instaled on a Curve or Bold mode, and I can't make the Keyboard to hide ¿what can I do?. On the other hand, there ara a lot of FREE apps that won't install, with the advice at the end that there is an Installing problem. I'm in Mexico with Iusacell cell company.

  • BlackBerryHelp

    Ovidiobotella,

    Do you see this keyboard issue after you have taken the battery out of your BlackBerry? If so, check out this article on the clean application loading process here http://tr.im/yScy. Applications on BlackBerry App World can be designed to work with specific devices and yours may not be one of them. Have you checked the information about the applications to see if your BlackBerry is supported?

  • sanjay

    can i receive a fax and send a fax from my BB model no 8320 curve.

  • http://supportforums.blackberry.com/t5/user/viewprofilepage/user-id/95796 BlackBerryHelp_Thomas

    Sanjay,

    This functionality is currently not supported on the BlackBerry smartphone. You may, however, find what you are looking for in BlackBerry App World (http://tr.im/wZi0). If not, you could make a post on the BlackBerry Support Community Forums (http://tr.im/wkMi) to see if anyone has a solution for you.

    -tg

  • ferleo

    I just buy a new Blackberry Tour 9630 and tryn to download AppWorld, but it give me an error: “axError.gif
    Actually, not compatible.”
    can anybody help me to download it?

  • http://www.twitter.com/BlackBerryHelp BlackBerryHelp_Brian

    ferleo,

    You may want to check this link to make sure your are meeting all of the App World requirements http://tr.im/CAmW

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