Comments on: Meet BlackBerry Storm2 Product Manager Yasser Mirza

By: bbhelp_cynthia

bbhelp_cynthia — Tue, 18 Jan 2011 20:41:00 +0000

Hi Dni Briggs,

Try to back up and complete a clean reload of the device software and test before restoring any data from your backup file: http://bbry.lv/cG8oer

Thanks,
Cynthia

By: Cameron

Cameron — Sun, 02 Jan 2011 02:59:00 +0000

Iv been using this phone for a few months now and i am getting sick of it!!! all the time it decides to not do what its told. What ever button i push it does something completly different to what I have pushed for instances if i push the end call button it will ring someone and if im in a menu trying to change a setting it will just exit the menu when i select something i think it needs a major software/hardware update. please help me or this is going to be one of the most expensive door stops i have ever brought

By: Anonymous

Anonymous — Thu, 30 Sep 2010 15:54:00 +0000

Hello,

Have you tried reloading the applications on the BlackBerry smartphone: http://bit.ly/cKy9A0 Also make sure you test before restoring any backup. You may want to contact your carrier to see what options are available to you.

Thank you

By: guest

guest — Sun, 19 Sep 2010 23:52:08 +0000

i just got the blackberry storm 2 and when turning it on for the first time!: when i was going through the demo. The screen froze and now the touch screen wont work at all, i cant even get it to turn off and when taking the battery out it just goes back to the original demo screen, and still touch screen doesnt work!!
can some one please tell me what to do, i have been searching for ages and nothing works, i haven't even got to the home page to set anything up yet! i have seen i once or twice, it also show the data arrows in the top right hand corner

please help

By: BlackBerryHelp_Pavel

BlackBerryHelp_Pavel — Tue, 13 Jul 2010 00:14:40 +0000

Hello,

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB11320

Thank you

By: BlackBerryHelp_Pavel

BlackBerryHelp_Pavel — Mon, 12 Jul 2010 16:14:40 +0000

By: Victorchatue

Victorchatue — Sat, 10 Jul 2010 18:07:11 +0000

my blackberry storm isnt coming on anymore. i mean it stops when its loading too start, why?

By: douglas kind

douglas kind — Thu, 03 Jun 2010 16:27:08 +0000

we are a software product developer and there seems to be a variety of keyboard problems with the set. We purchased one for one of our team and she gets quite frustrated with it. We are writing software for it for a target large working group. We are concerned that the generic problems with the set will mean that very few users will accept it, so the problems need to be resolved sooner rather than later.

By: BlackBerryHelp_Pavel

BlackBerryHelp_Pavel — Tue, 30 Mar 2010 17:54:50 +0000

Hi,

Does this happen on all the videos you try on m.youtube.com or just some. Try going into your Browser and press the menu key select Options>Cached Operations and clear everything here. Then you can try pulling the battery to restart the BlackBerry smartphone.

Thank you

By: Darren

Darren — Tue, 30 Mar 2010 14:32:50 +0000

I get a error when trying to watch video on YouTube-The returned page had no content type, adn therefore cannot be processed. Could you tell me what is going on please? My phone used to play youtube fine.