Inside the Trackpad: a BlackBerry Science Lesson

trackpad1You might have noticed a different navigation tool on recent BlackBerry® smartphones like the BlackBerry® Curve™ 8520 smartphone and BlackBerry® Bold™ 9700 smartphone. Inside BlackBerry wanted to find out how the trackpad worked, so we went and sat down with David (Vice President of Handheld Products) and Derek (Electronics Designer) for a quick lesson.

In the most basic terms you might have heard the trackpad described as an optical mouse. “Think of your standard red-light mouse except your finger is the desk, and you’re moving the desk,” explains Derek. “So the tiny little imperfections of a desk that your mouse picks up on to navigate, it’s now replacing that with your thumb.”

To explain how this navigation process works, David tells me to picture the trackpad as “an infared video camera turned upside down.” Derek agrees and pulls up a screen shot showing a very pixelated grey-scale blob that is actually a finger (see diagram after the jump). He continues, “you have a very low resolution, very fast frame-rate camera: black and white, grey scale.” What the camera sees and registers are the gradations in your finger.

As you move your thumb across the trackpad, a special algorithm happens inside which spits out “you moved left 3 spaces” or as Derek a little more technically put it “it spits out: delta x, delta y.” Or, in diagram form, this is what is happening:

trackpaddiagram

Since the trackpad is really just snapping images and doesn’t require any kind of conductivity like a touchscreen, it means you don’t necessarily have to use your thumb or fingers. You can actually navigate around your screen using anything that has a slightly rough surface. Naturally, David and I put this to the test. We used a note book and a pen, both of which worked fine (not as good as a thumb, but in a pinch it would suffice).

That’s probably enough BlackBerry science for one day. Tune in next week for our history lesson on the trackpad when David explains the evolution of the navigation technology for BlackBerry smartphones.

  • Caspan

    So question then, as the trackpad gets dirty over time will it effect the quality of the optical sensor from reflecting properly and cause gitters and jumps?

  • Caspan

    So question then, as the trackpad gets dirty over time will it effect the quality of the optical sensor from reflecting properly and cause gitters and jumps?

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  • vaughan

    Good Article! I didn’t know it worked exactly like that, but I knew it didn’t have to be a finger or thumb. I have the click sound on my 9700 and when I walk with the phone in my jeans it’s non stop clicking. I had to turn it off.

  • vaughan

    Good Article! I didn’t know it worked exactly like that, but I knew it didn’t have to be a finger or thumb. I have the click sound on my 9700 and when I walk with the phone in my jeans it’s non stop clicking. I had to turn it off.

  • Marcin

    Blackberry Bold now use the trackball, and many users have problems with dust and pollution at the ball.

  • Marcin

    Blackberry Bold now use the trackball, and many users have problems with dust and pollution at the ball.

  • Telecomnieuws

    Nice article! I always wonder how new things work! More of these articles please? :)
    Yours Truly,

  • Telecomnieuws

    Nice article! I always wonder how new things work! More of these articles please? :)
    Yours Truly,

  • Caspan

    From what I remember the trackball was one of the most ordered part for devices with the pearl trackball. Now if they can just make the whole top layers of buttons optical so the 4 buttons and track pad are under the screen covering to protect from dust entry!

  • Caspan

    From what I remember the trackball was one of the most ordered part for devices with the pearl trackball. Now if they can just make the whole top layers of buttons optical so the 4 buttons and track pad are under the screen covering to protect from dust entry!

  • Caspan

    I'm curious to know what will happen after time with these. If it gets dirty with it gitter and bounce around if the laser cant read properly through finger grime accumulated? As well would be nice to see the whole row of buttons to the left and right get this treatment of technology and make the whole row optical. That way you can extent the screen down further over the buttons and seal the screen in better!

  • codemaker

    There are no lasers involved. This should hold up to grime much better than the trackball. Basically if it gets dirty, just wipe it off and it should work like new again.

  • Caspan

    Sorry I guess I said lasers my bad. I know you can clean it but you can clean shower doors too, have you ever seen them after a few years? I guess what I'm saying is time will tell how well these optical pads stand up to constant friction, scratches and wear and tear. Normal dirt will just wipe off of course but the gunk that will build up in the corners and hard to get to places. It will be interesting to see. Thats why I was saying if it was a flat piece of glass/screen all the way across all the buttons might make for better cleaning. IMO

  • Sam

    Yeah, I agree. Leaning how stuff works rocks :)

  • Sam

    Yeah, I agree. Leaning how stuff works rocks :)

  • Alex W

    You should try the actual unit before jumping to conclusions – there is no way anything can accumulate in the corners, and judging by the image above the actual ridges of the fingerprint are very well defined so unless you have a huge scrape across the trackpad, it should continue working. I can say this much for sure – this has a lot less potential to break than the Bold 9000 trackball, which rarely survive a year on a heavy user's device. I will give the trackball one thing and one thing only over the trackpad – it costs about $10 to replace every time… my guess is, based on the hardware price difference, trackpad will be more expensive than that.

  • Caspan

    Believe it or not I've had my hands on more of these devices then most people do and there is a silver bessel around the trackpad on all the models I have used. That's what I was meaning by buildup. Mind you most trackballs don't get gunky with finger dirt so I would guess the trackpads might not. I'm not saying by any means I think they suck or will be worse then the trackball. I love the new trackpads I'm just curious if they will withstand the test of torture we all put our devices through, because they are dependent on being able to track your finger through the surface. Just curious what it will take before that happens, how much abuse will it take before it does not track properly.

  • http://topflightllc.net/ Lionel Spearman (@lspearmanii)

    Am IR camera – that is great – so it uses temp and movement graduates as a queue – excellent. My question is what is the life of this impute device and should it fail how difficult is it to replace after failure. I know I had to replace the trackball of my last bb and the cost was minimal and even had option of colored balls.

  • Caspan

    Believe it or not I've had my hands on more of these devices then most people do and there is a silver bessel around the trackpad on all the models I have used. That's what I was meaning by buildup. Mind you most trackballs don't get gunky with finger dirt so I would guess the trackpads might not. I'm not saying by any means I think they suck or will be worse then the trackball. I love the new trackpads I'm just curious if they will withstand the test of torture we all put our devices through, because they are dependent on being able to track your finger through the surface. Just curious what it will take before that happens, how much abuse will it take before it does not track properly.

  • Caspan

    Exactly what I was asking :) just curious wondering how much of a test they put these through?

  • Shaindel

    I have bb 8520 and my trackpad works just fine until it's dim, low or no light at all.. The trackpad starts to autoscroll, always to the upper side of the screen, and it's really hard to type/read/do anything…! Does anyone know anything about that? Help me please…!

  • http://www.best-choice-tech.com/mobile-cell-phones/blackberry/how-does-the-optical-mouse-of-the-blackberry-work.html How does the optical mouse of the Blackberry work | New Cell Phone Software|Phone Drivers|Settings|Mobile Applications

    [...] 24th, 2009 in Blackberry        Here is the  note on official blog on Blackberry how the trackpad or “optical mouse” that replaces the “pearls” in the new Bl… and that appear in the Curve 8520 and the Bold 9700 and is interesting because the technology works [...]

  • olov

    does anyone know of any good third party task management application?

  • marcus_aurelius

    Maybe I'm paranoid for asking this but here goes. When I slide my thumb over the trackpad optical scanner, isn't my BlackBerry Bold 9700 essentially scanning my finger print each & everytime like the police would but without the ink? With that said, theoretically if someone was to say steel my BB9700 and hack it, wouldn't they have my thumb scam and anyone elses who've ever used my phone?

  • bro.van brown

    i like the trackpad on my new blackberry curve 8520 from t-mobile it's much better than sprint blackberry tour 9630 phone the blackberry curve 8520 the trackpad is much easer

  • http://caspan.com Caspan

    No you have no worry about this happening. The same as you desktop mouse never scans your desk that it runs over. The only thing the LED is doing is providing light and a sensor looks for light refractions and looks for changes in them. When your finger moves over it the only thing the is analyzed is light. It does not store this information as their would be no point once the data is analyzed. You have to realize this is probably checking and analyzing light at 100 per second or more to save that would be big time memory.

    And if you are really that concerned you DNA is all over the phone there are a 100+ fingerprints all over the device from the keyboard and the last time you took your finger off the trackpad. There are much easier ways to get you print from the physical device then software. Hope this settles your mind.

    But just to be an optimist someone (SPY or FBI bad guy) could replace the trackpad with a doctored one that just read your print and emailed it :) but the BB device currently only accepts cordanates from it so anything else would not be expected data so unless the device hardware was updated to gather more info and trackpad replaced with a spy one. That's a lot of ifs to have to happen. Rest easy your secrets are safe with RIM!

  • Rolando

    Can anyone help me, on my BB 8520 when anyone calls me their name doesn't appear even though their name was on my list…how can fix it? is there any settings needed to do?

  • http://caspan.com Caspan

    Is their number blocked? If the number is blocked then it cannot match to a name.

  • Rolando

    Can anyone help me, on my BB 8520 when anyone calls me their name doesn't appear even though their name was on my list…how can fix it? is there any settings needed to do?

    Is their number blocked? If the number is blocked then it cannot match to a name.

    Nope! or maybe where in a settings can i unblock maybe all of my contacts were blocked so that i can suggest to my friends as well..

  • BlackBerryHelp_Pavel

    This can be occurring due to address book contact information is encrypted because Content Protection is enabled. Here is a link to our knowledge base article on how to disable this feature.
    Link: http://www.blackberry.com/btsc/KB04903

  • http://caspan.com Caspan

    Not to sure you might want to post the question in the support forums located here http://supportforums.blackberry.com/ they would be better able to help you.

  • http://blogs.blackberry.com Douglas tr0n Soltys

    Caspan, edited your link so it worked. Thanks for the Support Forums love!

  • Kai

    Hi Caspan,

    I'd like to know the pinout of Blackberry's optical trackpad connector. Is it available somewhere?
    Thanks.

  • http://caspan.com Caspan

    I have never seen a pinout for this sorry.

  • http://markusroemmen.wordpress.com/2010/01/13/wie-funktioniert-eigentlich-das-blackberry-trackpad/ [Wie...] funktioniert eigentlich das BlackBerry Trackpad? | Markus Roemmen – My Private BLOG

    [...] Quelle: blogs.blackberry.com/2009/12/inside-the-…erry-science-lesson/ [...]

  • Cassim

    Well the track pad is about 15 dollars to replace and it is also very easy to change so after a while if there is gunk as you suggested or if it gets scratched from keys in your pocket or something they can easily be replaced. Thank God for that but you did make some very valid points. I do understand the whole making the entire row optical sensitive so more screen is available. I myself have the 8520 and I understand where you are coming from.

  • princessfarm5

    Do you know what to do if the trackpad becomes stuck? Mine is stuck down, so it automatically activates anythign I roll over. I can't “click” it and can't figure out how to fix it.

  • BlackBerryHelp_Pavel

    Hello,

    In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

    To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

    Link: http://www.blackberry.com/btsc/KB11320

    Thank you

  • hemant

    please give me mail address of senior offical of blackberry to make complaints

  • BlackBerryHelp_Pavel

    Hello,

    Are you having issues with your BlackBerry smartphone, perhaps we can help. Let me know what issues you are experiencing.

    Thank you

  • rozpama

    I'm having the same problems and I'm trying to reload the BB software reload but the link you pasted says the document is unavailable…

  • BlackBerryHelp_Pavel

    Hi,

    I have tested the link and it seems to be working fine. You can also try going to http://www.blackberry.com/btsc and searching for the knowledge base article KB11320

    Thank you

  • Hemant

    Dear Sir ,
    I had bought a blackberry phone after using Nokia for more than 10 years .

    It was a pleasent chjange from Nokia and understandably the reason why people dont shift from blackberry to any other phone .

    The same was case with me till by scroller went bad . After that the ordeal started .

    I could not get through there helpline for 1 day ( it includes not picking up phone )

    After trying for 1 day , we finally got the no. and spoke to Mr. Suresh .

    ON driving for 1.5 hrs and finally reaching the srevice centre and waiting there for more than 30 minutes , i was told that phone will take 10 days to get it repaired .

    On probing further , i was told that the centre is just doing courier service and phone will be sent to banglore for scroller change .

    Now do u think in today's world a person can live without phone for 10 days .

    I think it is a crime even to offer such kind of solution .

    Secondly , on returning my phone , my memory card was stolen and all my pictures and other videos were gone .

    The people there were totally rude , unfriendly and uncoperative .

    After buying a expensive product of such repute , it was shocking to receive NO SERVICE
    and callous attitude of employees .

    I would request you to take necessary action against the employees ( letter is self explanetory) and return my memory card .

    The scroller was repaired from the wholesale market in 5 minutes flat .So much for 10 days of time asked by blackberry centre .

    I hope to get proper hearing .

    regards

    Hemant Bhagath

    9811195588

  • http://caspan.com Caspan

    Are you talking your ISP gave you attitude or RIM?

    Steve Main
    steve@caspan.com

  • Kabs

    my trackpad was working perfectly for about 5 months – then suddenly 1 day it began to get stuck/ freeze. i've upgraded the software last week but the trackpad still freezes. putting it on standby mode for about 10 minutes seems to help unfreeze it. Any solutions to this irregular problem?

  • Ceejay

    Hi

    i got a 9700 BB some days ago. But i realised dat wen i send a text it delivers it to the last recepient the text message i sent or received. Except i delete the entire chat or message, my new text message will not be delivered to my desired recipient.

    pls how do i correct this?

    This morning, i received a text from someone and it showed on my 9700 as if it was sent by the last sender on my phone.I truly need help with this problem.The newly delivered text message did not show the name of the sender and it took a while before i realised that the text message was from a different person.

    HELP!!!!!!!!!!!!!!!!!

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend contacting your wireless service provider for options.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

    To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

    Link: http://www.blackberry.com/btsc/KB11320

    Test before restoring your backup.

    Thank you

  • http://worldwide.blackberry.com New Smart Phone

    I don't have such problem. I think BlackBerry is one of the best smart phone I have used.

  • James

    Did RIM manufacturer the trackpad by itself? Where I can buy the trackpad? I want to use the same trackpad on my own product, but do not know where to buy and I need the specification too. Thank yoU!

  • mike

    HI!

    Did you ever find out where to get the optical trackpad?

    Thanks!

    mike

    dargiem@yahoo.com

  • landolyrical

    wat if the trackpad stops working, wat do i do ?

  • http://caspan.com Caspan

    If under warranty have your provider repair. If out of warranty have it replaced at cost maybe $20

  • Sam

    Hi

    I have had my 9700 for 5 months and suddenly the track pad has become stuck? Does anyone know a quick fix or do I have to take the hand set back for repairs?

    Sam

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend contacting your wireless service provider for available options.

    Thank you

  • http://caspan.com Caspan

    If it has only been 5 months I would have it fixed under warrenty

  • http://caspan.com Caspan

    If it has only been 5 months I would have it fixed under warrenty

  • http://caspan.com Caspan

    If it has only been 5 months I would have it fixed under warrenty

  • Bobby

    I have recently purchased the blackberry curve 8520 and the trackpad keeps getting stuck and frozen. Is there anyway I can fix it?

  • Tammy

    I have a brand new Blackberry phone. Since yesterday the Trackpad has stopped working so I'm struggling to use my phone. Any advice as to how I can sort this out myself? Don't want to have to resort to expensive repairs or have to fork out for a new phone just yet! I've only had the phone 3 months :( ((

  • BlackBerryHelp_Pavel

    Hello,

    In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

    To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

    Link: http://www.blackberry.com/btsc/KB11320

    Test before restoring your backup.

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

    To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

    Link: http://www.blackberry.com/btsc/KB11320

    Test before restoring your backup.

    Thank you

  • anum

    Dear Sir,
    I have blackberry 8520. The trackpad just stops all of a sudden and I cannot use it for hours. Can you please tell me anyway this problem can be fixed. I did not buy it directly from the manufacturer so don't know if they'll help me or not.
    Thanks
    ANUM

  • Msstarwilliams

    my trackpad stopped working! can u help me out

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend reloading the software on your BlackBerry smartphone as outlined in the article below.

    Link: http://www.blackberry.com/btsc/KB11320

    Thank you

  • widemoto

    Glad I stopped by and saw your advise for frozen trackpads. A clean reload of the updated software did the trick on my dead trackpad on my 8520. Now it works perfectly.

  • Nufc91

    is there another way of using my blackberry to get onto my texts and message by using the buttons etc.. whilst waiting for my touchpad to be repaired?

  • Nufc91

    is there another way of using my blackberry to get onto my texts and message by using the buttons etc.. whilst waiting for my touchpad to be repaired?

  • Hector Antonini

    Este problema es aleatorio, a veces no funciona en todo el día y pasa a funcionar por horas, realmente hace falta una explicación ya que hace a este disposito inutilizable, realmente resulta una “basura” su prestación no sirviendo para nada generalmente cuando uno mas lo necesita.
    Hector Antonini
    Argentina

  • http://caspan.com Caspan

    Yah what he said ;)

  • Chiggerboy01

    my trackpad isnt working and i reinstalled and updated my software….
    help please….

  • BlackBerryHelp_Pavel

    Hello,

    At this point please contact your wireless service provider to see what options are available to you.

    Thank you.

  • http://www.blackberryforums.com/general-9700-series-discussion-bold-2/230918-touch-pad-proximity-adjustment.html#post1630571 touch pad PROXIMITY adjustment?? – BlackBerryForums.com : Your Number One BlackBerry Community

    [...] [...]

  • Mightyrhino

    We want a touchscreen bold!! PLEEAASSEE

  • http://androidforums.com/support-troubleshooting-incredible/144577-optical-track-pad-doesnt-work-dark.html#post1335438 Optical Track Pad doesn’t work in the dark? – Android Forums

    [...] ever read is an explanation of the Blackberry optical trackpad, which I assume is very similar Inside the Trackpad: a BlackBerry Science Lesson Inside BlackBerry – Inside BlackBerry – The O… Long story short: the optical trackpad provides it's own "light", which it bounces off [...]

  • Georges Joseph Ghorra

    Have the BB Bold 9700 (T-Mobile); had it since Feb 2010; loved it. The past week, the trackpad has been acting up, it is most frustrating, very difficult to navigate, it seems to “move very fast” between menues, it replies, sends, forward, move away to a different menu etc.. Any ideas???

  • Owen

    hi i was just wondering, does the blackberry trackpad have a back lightening or a rim light?

  • Daniel-westwood

    that sounds mega, i would love a touchscreen bold!!

  • Daniel-westwood

    hi,
    my battery on my 8520, if im useing it normail, texting ect the battery only lasts about 4 hours,
    is there anything i can do about it as my insurence on my phone wanteed £50 to get repaired minamun, and i cnat find any where that gives replacment phones, as i need it constantly for work !
    please answer asap
    :)

  • http://caspan.com Caspan

    There is a Touch Screen Bold. They have released the BlackBerry Torch which is essentially the Bold with a touch screen :)

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend looking at changing the trackpad sensitivity.

    Link: http://www.blackberry.com/btsc/KB05447

    Thank you

  • BlackBerryHelp_Pavel

    Hello,

    I would recommend to go through the following clean application load process: http://bit.ly/cKy9A0 This will ensure you are running the latest software and 3rd party applications are not causing the issue. Make sure you test before restoring any backup.

    Thank you

  • Masantatx

    But, how would I back up my data when I cannot navigate through my phone to turn mass storage ON?? And in not doing so, I am prone to loosing all my data with a reload…

  • BlackBerryHelp_Pavel

    Hello,

    You do not need to enable mass storage mode to backup the BlackBerry smartphone. You can remove your Media Card to make sure your media is safe.

    Thank you.

  • maestro

    please if anyone can help…. i have the bb 8520, and in the picture menu there isnt a “delete” option, i cannot delete my loaded pictures since i donot have a delete option, other same phones do , and i DO NOT have the same proble, in the video menue or music menu.

  • BlackBerryHelp_Pavel

    Hello,

    Are you referring to the the preloaded pictures or the pictures you have taken and saved. Do they have a lock on the picture?

    Thank you

  • http://pulse.yahoo.com/_3NZUUTRB53UVWHJB2XZ27MWQZY Safay

    my trackpad doesnt work. i cant read my text messages.i cant do nothing!!i need help ASAP! and how sad i cant return the phone cause my grandpa gave it to me. i got the phone in February for a birthday gift and everything was perfect until in late July the trackpad just stopped working.PLEASEEE help me

  • BlackBerryHelp_Heather

    Hello,

    Try backing up your BlackBerry and reload your device software as shown in http://bbry.lv/cG8oer

    Thanks

  • Marcus W

    my trackpad is not working. i have the curve 8520. What should i do?

  • Djshaggy

    isnt it funny how thw warrenty reapir will take a month however you could fix it with a t6 screwdriver and a spare pad in less time than it takes to turn it on!

  • Djshaggy

    isnt it funny how thw warrenty reapir will take a month however you could fix it with a t6 screwdriver and a spare pad in less time than it takes to turn it on!

  • Anonymous

    Hi,

    Try to go through the following clean application load process: http://bit.ly/cKy9A0 Also make sure you test before restoring any backup. If this does not resolve the issue I would recommend contacting your wireless service provider to see what options are available to you.

    Thank you

  • REKLESS_D

    hi, i have a black berry bold 2 (9700) and ever since i got it the trackpad has been acting up, it’s alright for a while then it just stops working but still enters but no scrolling, i took out the battery and it started to work again then it goes off again, after trying that many times it works for me but then taking out the battery no longer works. this trackpad only works sometime for a while, its really frustrating, HELP!

  • Desiree

    My trackpad is not working either!!!! I can’t do anythig!! Hiw mich does it cost to get it repaired and where can i get it done at and is there and other buttons that i can use to navigate!!!!!!!

  • I_getz_crazy21

    i tried that and it does not work!!

  • BlackBerryHelp_Heather

    Hello I_getz_crazy21,

    It could possibly be hardware related in which case you should contact your point of sale for further assistance.

    Thanks
    Heather

  • Kls_890

    So I officially hate my blackberry, can you please give me a direct number or e-mail to contact the company with.

    I bought my blackberry bold 9700 just over a year ago (early November), as an excited first time blackberry user, eventually falling in love with the device. Until one day in march I noticed my camera would no longer take clear pictures (the auto focus was broken I believe) so, I then trouble shooted restoring my phone and downloading the most recent updates. This didn’t work but it wasn’t a big deal to me at the time, so I just put off getting it fixed till a later date. Then next thing I know it’s August and my track pad stopped working for a day then worked again. I sent it in to get fixed making a note to fix the blurry camera and check the trackpad. They fixed the camera but a week later the track pad officially stopped working. So I sent it back for the trackpad to get fixed again. I just recently got it back not even 2 weeks ago and the track pad still doesn’t work. I’m fed up with my blackberry in general! Is there any thing that will make this work? Since my warranty just ended.
    So basically after sending my phone in to get fixed 2 times for the same reason, I’m still having the same un reliable none functional track pad issue. Not exactly what you’d expect from a phone of that price.

    Thanks for taking the time to read this,

    sincerely an unhappy Blackberry user

  • BlackBerryHelp_Corey

    Hey Kls_890,

    I’m sorry to hear you had such a bad experience with the BlackBerry. About your trackpad problem, is it just scrolling part that does operate and are you able to open up applications by pushing in the trackpad?

  • Nicoles966

    hi wen i try to connect my bb to my laptop it doesnt give me the option to turn mass storage on pls help as i cannot transfer my files from my phone to laptop? also im having major problems with my track pad what can i do to solve this?

  • BlackBerryHelp_Corey

    Hey Nicoles966,

    If you go under Options>Memory, does auto enable mass storage mode when connected say “Prompt”? Also what kind of issues are you having with the track pad.

  • Kls_890

    The scrolling doesn’t operate, I can’t move it at all, but I can push it in and open applications. Can you please advise me on what to do and how to resolve this problem.
    Thanks

  • BlackBerryHelp_Corey

    Thanks for the quick reply,

    Try to back up all your information by using BlackBerry Desktop Software and complete a clean reload of the device software http://bbry.lv/cG8oer and test the track pad before restoring any data.

  • Kls_890

    I’ve done all the updates restored my phone and the trackpad still won’t move

  • BlackBerryHelp_Corey

    Thanks for the reply Kls_890,

    I would suggest contacting your network service provider for repair options regarding the track pad.

  • IHATEBLACKBERRYS

    my sensor has stopped working i have taken it to get fixed but it stopped again after 7 times of fixing it so i decided to update the software yet it still stopped working.
    what should i do now ?

  • Mysteriousjul

    my phone fell an the trackpad is preventing all keys from function an it ain’t working either. wen i remove the pad the keys work i dont no if i need a new or what!!

  • BlackBerryHelp_Heather

    Hello IHATEBLACKBERRYS,

    Try to back up and complete a clean reload of the device software as shown here: http://bbry.lv/cG8oer; test the BlackBerry before restoring any data.

  • BlackBerryHelp_Heather

    Hello Mysteriousjul,

    For hardware related repairs, it’s best to contact your point of sale or mobile carrier for assistance.

  • BossShot

    Great post – but I want more! These trackpads are so cheap for what they do, that I’d like to use them in electronics projects… Could you describe the pin-out or add a link here to a datasheet?

  • Kittycatk-t

    get your thumb, and poke your nail into your trackpad to make half of it come out, then get your other thumb and lift the other half up. then blow in to it (obviously you have somethying under neath it) then rub it but before you do all of this lock your phone with the a button wolahh your track pad is done

  • http://www.blackberryforums.com/general-9800-series-discussion-torch/234927-9800-should-trackpad-light-up.html#post1681543 9800 – Should the trackpad light up? – BlackBerryForums.com : Your Number One BlackBerry Community

    [...] [...]

  • Tonayawiiliams

    my blackberry touchpad is not workiinq and i have the blackerry bold 9700

  • Anonymous

    Hey Tonayawiiliams,
    I would suggest contacting your Network Service provider for service and repair options.

    Cheers

  • Luke T

    i have bought a new blackberry trackpad for my 8250 but it still wont scroll but it will enter can u please help

  • bbhelp_cynthia

    Hi Luke T,

    You will need to contact your Network Service provider for service and repair options.

  • Faisal

    Dear Support

    I got Blackberry 9700 as a gift from my friend

    I have a problem with its trackpad which is NOT WORKING for few minutes some times hours every time when I takes it to my hand to use……… the problem is same with keypad also its not working as well …… can say some times handset is unable to use temporarily

    Can you give me any better solution for that?

  • bbhelp_cynthia

    Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test the trackpad and keypad before restoring any data from your backup file. This will rule out any software issue.

  • nazy

    not sure if it is the trackpad but i have the bold 9700 and everytime i use the trackpad to go onto a particular thing it just goes on anything..when im on bbm it keeps going to switch chat and going on random conversations :S helppp?!

  • Guest

    I too am fed up with BlackBerry. Here’s a number for u to call them in the UK 01753667000 then choose option 3 then option 3 again then option 5 to speak with someone. I hope you have better luck than I did. They informed me that they sell their phones to retailers with all the rights so the retailers are responsible for fixing or replacing. Very convenient for blackberry getting all the rewards and no risk. Hey do what I did- get an iphone!

  • Natalie

    And if it stops working?????

  • Mia

    My touch pad is not working i think coz i used it in the bath and water got it in. It does move but needs some force. WHAT DO I DO AND I DONT WANT TO TELL MY MUM !!!!! please help x

  • Edgar

    Pavel,
    I have been reading all the comments about the trackpad issues and i thinks the solutions that you give to evryone is to reload the software, i think you don’t know what to sat but reload the software, this is not a software issue, I have the same problem and i did load the software and it did not help.
    Most of the people are expecting an answer from RIM because even if we go to the service provider, they won’t fix the problem and will tell you to buy a new phone, so PLease do not reply with this “reload software” because is not working.
    I hope we can get a better answer and better support from RIM.
    Thanks,
    Edgar.

  • Garbage 2k4

    try alt and bb button

  • kbee

    ive got the same problem!! Have you had any luck in resolving the issue?

  • BlackBerryHelp_Heather

    Hello nazy and kbee,

    If you are still having issues with your trackpad, back up your BlackBerry data and do what is called a clean software reload as shown in http://bbry.lv/cG8oer and test before restoring data.

  • Chattychick74

    I’ve got a pretty new Blackberry curve and the track pad really doesn’t work- it doesn’t let you scroll down the screen, flicks to the top of the screen and is really un-responsive. Please help!

  • tim

    9700 Bold, Trackpad still frozen!!! I did a clean restore just BB told me. One back up with apps and one without. Both times trackpad worked like new again! For about 30min?! Nothing or nobody seems to have a solution. Eligable for an upgrade but the only option is a “downgrade”. That is because At&t discontined the 9700 w/out offering 9780 (which is an insult to customers seeing that memory, camera and blackberry 6 was added to 9700)leaving me the option of Torch or Curve. Might as well off attached a cord to both to keep ‘em powered up. My only upgrade would be to choose iPhone 4? What’s up BB? Let’s make a consumer happy today.

  • Jordan

    my track pad like will not work. it wont move left right up or down. how do i change that?

  • Drcdw123

    What colour does the games icon go when you press it on the blackberry curve

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