Last night a service interruption occurred that affected BlackBerry customers in the Americas and it appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 220.127.116.11 and 18.104.22.168) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM apologizes to its customers for any inconvenience and has taken corrective action to restore service.
A new version of BlackBerry Messenger (version 22.214.171.124) is available and we particularly encourage anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves an issue that exists in the two previous versions (126.96.36.199 and 188.8.131.52). To download the most current version of BlackBerry Messenger software, please visit www.blackberry.com/blackberrymessenger and follow the on-screen instructions. Please note that the software update is available free of charge, however downloading and using the application may incur data usage charges. Please check with your airtime service provider for information about availability and additional costs.
Click this link to download the new version of BlackBerry Messenger: