New version of BlackBerry Messenger available


Last night a service interruption occurred that affected BlackBerry customers in the Americas and it appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions and that caused an unanticipated database issue within the BlackBerry infrastructure.  RIM apologizes to its customers for any inconvenience and has taken corrective action to restore service.

A new version of BlackBerry Messenger (version is available and we particularly encourage anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves an issue that exists in the two previous versions ( and  To download the most current version of BlackBerry Messenger software, please visit and follow the on-screen instructions. Please note that the software update is available free of charge, however downloading and using the application may incur data usage charges. Please check with your airtime service provider for information about availability and additional costs.

Click this link to download the new version of BlackBerry Messenger:

About Douglas Soltys

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  • Don Heegel

    During this latest outage, I found that my OS 4.6 Bold 9000 (with BBM recognized my Wi-Fi network name but never received a green checkmark or an illuminated Wi-Fi icon on screen (stayed greyed out). When BB fixed problem, my Wi-Fi functioned properly. Anyone know why I could not receive a useful Wi-Fi signal during outage?

  • Caspan

    A lot of times you still have to have a data connection through RIMs NOC to have WiFi capabilities. It's the same reason you have to have a data plan to use programs that use WiFi. If not people would just use WiFi and carriers would make no money.

  • Lizzie

    We are still having issues. My husband and I both have Blackberry Curve 8330, and ever since last night we STILL cannot use messenger or internet. I cannot get blackberry app world to even load as the connection times out, so I don't even know yet if updating messenger will fix the problem. This has also been causing our phones to run slow and receive frequent hourglasses when nothing is running.

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  • Asher Ohana

    Any chance I can have my monthly blackberry fee credited to me? This is the third outage in a month 😦

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  • Peedersin

    You guys should try someway to actually let us know what's going on. Whether that's a mobile friendly website with network status updates or sending a massive PIN message to all affected BlackBerry users.

    We shouldn't need to rely on unofficial channels for our official information.

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  • Tyrone

    How do I download this via Desktop Manager. My friend does not have data outside of email and messaging on her phone so she cannot download it over the air.

  • emadz

    I realize with the outage what was wrong with my phone, and then it worked for 1 day … and now nothing. It's now 4 more days with no messenger, internet, or my blackberry email which I also use for work. Any idea when this is going to be fixed. I also can't download the new version of BBM because there's no browser service. Seriously, how much longer. At least my phone and text still works (texting intermittently)
    I have the Blackberry Curve 8330 and I'm getting very frustrated.

  • Debbie Bledsoe

    I've been having problems with my blackberry since I first got one in October. I've gone through (3) blackberries with nextel and was then switched over to sprint and the 8330. Still the same issues. I have really bad signal, my music keeps disappearing, my apps won't open and sometimes when it does open it's not the app it's supposed to be. I'm ready to through in the towel!!!

  • lexx59

    Hm… I want to upgrade, but there is some errors…

  • Karmz

    I have new version of BB messenger & now it shows I have a message & I cant open the messenger…very frustrating

  • BlackBerryHelp


    Do you see this issue after you have taken the battery out of your BlackBerry smartphone? If you do, check out this article on the clean application loading process here This article outlines how back up your BlackBerry smartphone too.

  • mrballa

    Why cant other people see my display picture or my personal status's on blackberry messenger?

  • BlackBerryHelp_Brian


    You may want to have a look at this KB article regarding this issues.

  • Jose

    does using the newer version of bbm use up data faster? is this true cause i heard around that it does. please clarify thanks

  • els1996

    i have a Blackberry Curve 8520 and whenever i try to download Blackberry Messenger, it says that my device doesnt reach the requirements. why is this ?

  • BlackBerryHelp_Pavel


    To download the BlackBerry Messenger from your BlackBerry smartphone please go to on your BlackBerry smartphone browser.

    Thank you

  • abrahaham

    is blackberry messenger 7 released?
    A friend told me that at blackberry messenger 7 we can have a video conference? how true is that?

  • dan

    Why cant other people see my display picture or my personal status's on blackberry messenger?

  • BlackBerryHelp_Pavel


    How many contacts do you have in your BlackBerry Messenger Application.

    Thank you

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