Welcome to the New Inside BlackBerry!

As usual if it's RIM, I like it! I really need to make that bumper sticker!

Thanks Caspan! We appreciate the support!

Woo, commenting!

Keep on working, you are doing great lately!! Commenting

Where are the leaks…….lol

I like, I like!

Look so cool!!

hope you won't forget about curve 83xx users!

Social comments and analytics for this post…

This post was mentioned on Twitter by glynroberts: Welcome to the New Inside BlackBerry! http://bit.ly/87CWei...

[...] allowing you to use your Twitter, Facebook, or DISQUS ID to login and comment.  Head over to Inside BlackBerry today and check it [...]

Awesome! Love the new format much, much better.

[...] Inside BlackBerry have updated their site with a new look as well as more community features. The new layout features: [...]

[...] > > Visit Inside BlackBerry Blog [...]

Very impressed with the new look guys. The Disqus comments should make a huge difference.

Ok. But why Partial RSS Feeds?

How come RIM can’t update their website whenever there’s a service outage? As of this writing, BBM is still not functioning in most of the world.

[...] Inside BlackBerry have updated their site with a new look as well as more community features. The new layout features: [...]

Hey, any word on when this North America RIM outage will be fixed? This seems to be a massive outage affecting people across all service networks.

I guess someone “kicked the tires” a bit too hard and took down the entire network – heh?

Seriously… BlackBerry should be communicating to their users through this blog when there is a global out like there is right now. I mean, it's not like it's not very very obvious to everybody. Just ignoring it and pretending that it ain't so makes BlackBerry look very bad; completely disrespectful of their customers. Give us an ETA or at least tell us what's going on and let us know that you're working diligently to resolve the issue.

PS. the textarea resizing in Safari on OS X doesn't work on this comment box.

any answers on the blackout????

Agreed they should communicate some how. We have had no blackberry services for approximately 9 hrs. BRUTAL. Local phone company won't take calls on it anymore and has no information besides the network being down. Very, very frustrating!

Is there a problem with blackberry messenger today?

I have the Blackberry Storm 2 (had it 3 wks) – I hate it. Internet, email, service had been down 2 times all day. My business depends on email service. My customers email job orders, so when email and web service goes down so does my business. We have several Blackberry phones in our business. I am taking them back to Verizon in the AM. I will not have a service that is not dependable. Also, my phone will not ring – the battery has to be removed almost every two days so it will ring. This is not a good smartphone – not user friendly and certainly not reliable!! Good bye Blackberry!!

Not to sound like an echo.. but it is completely unacceptable that RIM/Blackberry has NOTHING on their website about a nationwide (and maybe more) outage that is reaches almost ALL blackberry users. A press release is in order, an ETA is order and a very deep apology is in order. If you don't want to lose customers.. this would be an easy way. Communication is key to any relationship, including with your customers.

[...] Read [...]

Hey, I've got a crazy idea! Instead of welcoming us, the loyal Blackberry users, to kick the tires around the new blog, why not put the elves to work on adding a new little link to the homepage that takes us directly to some sort of “Network Status” page? Maybe that way we could come here first to see when our devices are in paperweight mode instead of calling all our respective service providers to get the response of “RIM is having nationwide problems again, so it's not a (insert carrier name here) network problem, it's specifically a Blackberry problem.” And in light of these situations, especially considering that this is the second nationwide outage in about a week, what about allowing us to use a POP e-mail solution on our Blackberry devices when the network does suffer a nationwide failure?

I know it's easier to ask forgiveness than to ask permission, but this is not a situation where you should be relying on being reactive rather than proactive. Give us up-to-the-second answers about network status. After all, that's why most of us chose to go with a Blackberry, so we would have the benefit of “pushed” e-mail instead of waiting on our phones to check e-mail every five or ten minuets. And yes, I completely understand that Blackberry's phenomenal security relies on running everything through the centralized RIM system, and that allowing POP transfer would welcome outside security holes, but in times where RIM cannot provide service to its users for one reason or another, POP applications would at least allow us to see whether out Christmas presents were being shipped in time for the holidays, if we had an important meeting to prepare for before the holidays, or any other negligent yet still relatively important issue.

It's great that Blackberry keeps our email communications secure, but if RIM is suffering a nationwide failure, is security really better than access? I know that nobody can steal my car if my engine stops working, but if it's a choice between being mindful of my e-mail contents or being stranded on the side of the road in the snow, I would at least prefer that I could contact someone.

I don't expect you to be able to promise me that it won't happen again, especially considering it just happened about a week ago, but I would appreciate it if you would let us know that you're aware of the problem, that you have your engineers (or, in the case of this blog post, your “elves”) working on it, and maybe throw in a rough estimate of when service might be restored.

Because as it stands, you have a few million people currently without the service that we are paying for, all waiting to hear something about when our beloved devices might work again. Is it really best that we should have to wait for the front page story on CNN tomorrow telling us that the service had failed for hours? Be smart, be proactive, and let us know that you're aware of a problem and (hopefully) correcting it. And seriously consider a direct POP option for situations like this, which sadly seem common in light of last week's outage.

(this may be a double-post, since my original seemed to get lost in the great rift between moderated comments and trying to register to comment, but it's just as important regardless of how – or if – it shows up on the page)

What on earth is going on with my bberry service (BIS is stinking up our data packages from VZW)!

Please post service status on the main Blackberry.com homepage and CERTAINLY AT MINIMUM on this Blog, which is intended to speak real-time with the Blackberry community, right? We've been much of today without Blackberry email service but nowhere on Blackberry sites can one find an announcement of Blackberry network status. I had thought it was first my Blackberry device, then my corporate BES, then my carrier Verizon, only ultimately to learn via Google that it's a hours-long ongoing problem effecting all of North America. Get real and real-time, RIM!!!! Please!!! We're crackberry addicts here and we expect communication real-time. Isn't that the essence of Blackberry? Time to step-up with pro-active communications.

LOL It looks like this site will become the defacto “Dude, where's my BB service?” posting page until RIM gets a status portal going.

Seriously, the marketeers must really be in charge…I can think of no other reason to NOT put status information up somewhere.

How about you fix your crippling server.. 2 outage in a week is frustrating, your company is losing credibility…

Why does your company FAIL when it comes to notifying it's customers that there will be a data outage. It's completely ridiculous!!!!!!!!~

Best Wishes from Greece!
We need more, Blackberry…Do something…..
Happy new Year

WTF Blackberry?!?!?! Fix this now or you are going to lose another customer!

Hey, I’ve got a crazy idea! Instead of welcoming us, the loyal Blackberry users, to kick the tires around the new blog, why not put the elves to work on adding a new little link to the homepage that takes us directly to some sort of “Network Status” page? Maybe that way we could come here first to see when our devices are in paperweight mode instead of calling all our respective service providers to get the response of “RIM is having nationwide problems again, so it’s not a (insert carrier name here) network problem, it’s specifically a Blackberry problem.” And in light of these situations, especially considering that this is the second nationwide outage in about a week, what about allowing us to use a POP e-mail solution on our Blackberry devices when the network does suffer a nationwide failure?

I know it’s easier to ask forgiveness than to ask permission, but this is not a situation where you should be relying on being reactive rather than proactive. Give us up-to-the-second answers about network status. After all, that’s why most of us chose to go with a Blackberry, so we would have the benefit of “pushed” e-mail instead of waiting on our phones to check e-mail every five or ten minuets. And yes, I completely understand that Blackberry’s phenomenal security relies on running everything through the centralized RIM system, and that allowing POP transfer would welcome outside security holes, but in times where RIM cannot provide service to its users for one reason or another, POP applications would at least allow us to see whether out Christmas presents were being shipped in time for the holidays, if we had an important meeting to prepare for before the holidays, or any other negligent yet still relatively important issue.

It’s great that Blackberry keeps our email communications secure, but if RIM is suffering a nationwide failure, is security really better than access? I know that nobody can steal my car if my engine stops working, but if it’s a choice between being mindful of my e-mail contents or being stranded on the side of the road in the snow, I would at least prefer that I could contact someone.

I don’t expect you to be able to promise me that it won’t happen again, especially considering it just happened about a week ago, but I would appreciate it if you would let us know that you’re aware of the problem, that you have your engineers (or, in the case of this blog post, your “elves”) working on it, and maybe throw in a rough estimate of when service might be restored.

Because as it stands, you have a few million people currently without the service that we are paying for, all waiting to hear something about when our beloved devices might work again. Is it really best that we should have to wait for the front page story on CNN tomorrow telling us that the service had failed for hours? Be smart, be proactive, and let us know that you’re aware of a problem and (hopefully) correcting it. And seriously consider a direct POP option for situations like this, which sadly seem common in light of last week’s outage.

[...] [Read] [...]

Selectively reading and responding to comments that only boost your self-esteem? That's great communication! I should try that with my wife!

As someone newly running a BES server (less than a month) I find it hard to believe there is not a network status page. Basic status Green, Yellow, Red. To know know and to start troubleshooting only after an extended hold period with the carrier that the service is down.

Yea i agree, if this happens again i will be getting rid my BB and get a droid or IPhone. I love BB but no notification and down as long as it was. That's too much. I get laughed at by my Iphone friends and stuff. I am not feeling it BB. Get it together!!!!!

You got more time to do this or my BB is goin bye bye!

The text resizing does not work because the text box is inside of a static sized DIV (it's how they get that cool 3D look around it). Unless they make the DIV dynamic, resizing of elements within it does not work to make them expand. I have the same issue in Chrome that allows you to do that and has the same underlying engine as Safari.

I love the fact that when you subscribe to the article and you get an email that someone has posted or replied to a message you can just reply to the email and it will post it on here for you. Makes it so much easier then opening your browser logging on and replying.

Great Idea using this DISQUS what a great idea!

Nicholas actually I was first to post on this message and before everyone decided it was time to take a crap on IBBBs because of the outage! Just because they work at RIM does not mean they are responsible for everything that happens there. That like reaming out the paperboy because the colors are messed up on your newspaper. If you all stop shouting on your soap boxes and take the time to constructively ask for help in the proper location I'm sure people would listen. To join in on mob mentality just makes your voice less heard and makes no one want to help you. This is not a forum for people to whine about NOC issues that were caused most likely by a development issue.

Can we ask that people please keep the discussion to IBBBs every comment in here is about the outage. I understand peoples frustration with the issue yesterday and I understand all your concerns. RIM still has a 4x9s (99.99%) up time if not more.. you till me how many other companies have that on their network? People like myself use these blogs to discuss the blog posting and to inundate them with support issues that tech support should be dealing with is just frustrating to readers. I also believe there should be a status page but this is not the location to request that. This blog entry is about IBBBs new look and feel. To be honest I would like it if the moderators deleted all the comments not related to this discussion as it solves nor helps anything.

[...] to one another about it on Twitter. Particularly amusing is that the company just relaunched an official blog, which readers are irritatedly reminding the company would have been better used to track status [...]

Not sure if RIM can be more friendly to China users. I'm trying to write a new Chinese input method for my bold 9000. But I find I can hardly find any help from RIM's website.

Even tho some don't care about what i have to say but here are my ideas for a new blackberrystorm
i think that you have the desgine down and everything like that but the black berry interfase and the operating system is a little bit difficult to use. The iphone is a little more simple and i think you should try to follow it not comopletely copy it but try to get something a little more simple and similar to the design of it. try getting web OS on it that would be very usufull for people that need to get updates every second. and for businessing i think you should add a great camera like good qualty like maybe 5.3 mega pixels and you could also take not only a persons problem with carring around a computer and a camera and heres a little diffferent idea but maybe adding like a small res. webcame to the front of it just like a computer maybe also like video calling i think your sales would sky rocket but make sure that the quality on it is just perfect before you send it out. also what about adding more keyboarding options to it like t9 word along with the standard blackberry pearl keyboard.maybe a little different touch screen the sure press is a little bit harder use but it's nice just needs perfected a bit and to fit all this maybe add a bit bigger battery to acomidate new features and the needs of the business world cuase you need to get everything you can out of it i was thinking about 1600-1800 mah
maybe like a new customizable main screen. maybe a bigger touch screen people say that the keys are to smalll on it. and also make the screen a little more respnosvie and sutable to people with nails and slighty larger fingers. make sure that it doesn't freeze may water proof so you can work anywhere with it and make it easy it clean. also when recieving a message don't let it interup whaty your doing but show you a blinking light and a little icon on the top or bottom of the screen so it's not interbupting anything . and finally adding blackberry updates application so if there is something we need to know about with blackberry we can just check the app and have a direct downlaod or awrness. i hope you like the new features i have thought of and can apply most of them to what i hope to the blackberry storm 3 maybe OSon the end not sure your choic. but i hope you can get most of that in and come up with a new one before christmas of next year cuase thats when i plan on getting my next blackberry. thanks for listening

Wow that is a lot of options just a quick question though why are you posting this on a blog site that is talking about the new look and feel of the web site? I get wanting to have your idea heard but I was laughing because where you posted it.

Caspan, how does any of your comment relate to my comment?

If you go to BlackBerry.com (try it, I'll wait), there's a link titled “Blog” that takes you to this page. That kind of placement suggests to me, a layperson, that this blog is the primary blog for BlackBerry.com. Henceforth and hitherto and ergo, one would think this blog is a way to connect to users, their interests and concerns.

Please correct any misunderstandings I have. In the meantime, I'll wait for BlackBerry to start responding to customer concerns and outages with more than an “oops, just upgrade” response. But I know whatever I say, you'll jump to RIM's defense.

I'm coming to the moderators defense here because your attacking the blog moderators because they are actually commenting and communicating with users that are making comments on the blog subject. Blogs are designed for and i quote “commentary or news on a particular subject” as described by Wikipedia (Look it up I'll wait) this blog thread is about the new look and feel of the blog site.

If you go to the BlackBerry site you will also see a big button at the top that says support and there are Support forums in the left hand menu. In this forum you can all group together create a topic for this and write to your hearts content knowing its in the right place and RIM will actually read and get the conveyed message.

I'm not defending “RIM” per say I am defending the fact that you just went into some random room that would accept your input shoot your mouth of and are now complaining that you got told to shut up! Go to the right support place and your voice will be heard. If not then don't inundate the blogs with issues that don't pertain to the subject of the article.

Good day sir conversation done!

i need help

how many contact we can invite to blackberry messenger?

http://crackberry.com/blackberry-messenger-5-0-…

In conclusion…. a lot

Haha, you're hilarious!

You just explained how this is supposed to be a forum for user input then explained how it's not! Look, we're obviously all BlackBerry users, let's put our heads together! I'm stunned that you're blasting your peers instead of seeing how selectively the blog admins are responding to people.

Read again…. This is a blog not a forum hence the name BlackBerry Blogs not BlackBerry Forums. A forum you the user can post or create any topic you want. A Blog is a discussion on a certain subject created by a moderator or owner of the blog and if you scroll all the way to the top you can see this blog posting is on the new look and feel of the blog site. I assumed your first comment was made because Douglas answered me and no one else complaining about the BBM outage. if this was untrue and it was just random comment i take back my rambling at you!

[...] team chose to focus on the new look and not what was important at the moment. You can check out the blog post and read all the angry comments.Tags: Blackbery, blog, conten, information, inside, look, redesign, [...]

should i update my bb9000 from 4.0 to 5.0, have no windows 7

Yes any OS update if available by your provider will improve your device. Windows 7 is not required just Desktop Manager

well I did have a blackberry so this site will do me a great favour to communicate with RIM and blackberry app developer.

Tracking ball on the bold, how you fix when it wont scroll up????

Have a look at the RIM forums I'm sure they can help

http://supportforums.blackberry.com/

Hi,

I would recommend looking at the following article.

Link: http://www.blackberry.com/btsc/KB14168

Thanks

You have sold me on the BB and in the US I love it. However I have been in Guam for the last 6 weeks and cannot afford to turn it on. I have everything from codes, b'days etc and I cannot access them because of the excessive charges for constant updating. Is there a solution for this?

Money! It's hard depending on your carrier and what they want to charge for roaming. Only thing you can do is strike a deal with your carrier to see if they can cut you a break on roaming chargers or see if they have a plan.

I understand the Blackberry network is having problems again (started on March 8th). What is the status?

I think it would be a really good idea if blackberry came out with a sidekick type phone. It could be like the storm but have a keypad that slides out if you want to type stuff I have the blackberry pearl now and I would like to have a bigger screen but I dont really like the curve. Maybe have the whole front be a touch screen then have a keypad slide out if you wanted to use that.It could be kinda like the droid but smaller and be a blackberry. I like the fact that the droid has a keypad that slides out but its too big and its not a blackberry which now that I have one I don't want any other kind of phone. I would honestly love a blackberry phone like that and I know a bunch of people who have said the same thing. This would be a great new direction for blackberry.

Where are the leaks…….lol

How come RIM can't update their website whenever there's a service outage?

How come RIM can't update their website whenever there's a service outage?

BlackBerry no one smartphone /

I plugged my blackberry into my computer for the first time after downloading the disc and it started doing its thing. Then a message came up saying fatal error occured and my service is fully shut off and I can call or text or receive any calls or texts.

I plugged my blackberry into my computer for the first time after downloading the disc and it started doing its thing. Then a message came up saying fatal error occured and my service is fully shut off and I can call or text or receive any calls or texts.

I had a Blackberry for 8 months. Never bought a single app.