BlackBerry Enterprise Server Express: Frequently Asked Questions

Great list Douglas! I can't wait to see what this product can do to ignite the BlackBerry fire in a small business.

Once carriers stop charging extra just because you have a BlackBerry would be the nice next step. You should only have to pay for data and that's the end of it. If you chose to use that package to connect to BES that's your choice. Dont finger out the spenders by stating that because you have BES you can afford $40+ for a decent 1GB BES plan. Consumers hate that crap. If I have data I have data end of sentence!

Google Apps ???

I am trying to download the Blackberry Enterprise Server Express and it won't go past the address verification page – there is an “error on page” icon on the bottom toolbar and it just keeps cycling back to the address input page.

Why am I not receiving the download link. I recieve the confirmation email, but no download link. Please help!

Rob and Maryjo,

Thanks for your feedback. I have notified the BlackBerry Enterprise Server Express team, and they are looking into the issue as we speak. I will update this comment thread when I have more info!

[...] es una muy forma que tiene la gente de RIM a través de su blog oficial de darle a conocer a usuarios actuales y potenciales y también a las operadoras acerca de este [...]

I have the same problem with the address verification. Please fix it!

Hi Douglas,

The same download problem described above is also happening if you try to download from the Netherlands ( from IE, Firefox and Chrome ). It verifies your address and gives a pop up with suggested address after that it doesn't go any further.

Regards,

Marc

Same error over here.

Thanks for the breakdown of what you get with this great new server. I am sure the uptake by business will be huge. It incorporates everything you would want at minimal cost.

I do not have an exchange server. I am on a small XP network. Is there any way to get the Bberry to sync without a direct or blutooth connection?

Here is a good question. What is the limit on users? Is BESX limited to 50 users or how many etc?

What's still not 100% clear for me is if i need a special Blackberry plan or if i can use any plan with data? So for example: would the card out of my iphone (which i run on a data plan) in a blackberry then also work and allow me Push Mail?

Where can I find the “Disable organizer data access for social networking applications” IT Policy? On BPS, it could be added with a small download from RIM, and it is supposed to be included in BES 5.0.

http://www.blackberry.com/btsc/search.do?cmd=di…

As of Monday, that link would take you to a KB article describing how to add these social networking IT Policies to BPS/BES. I posted on a couple of sites that BES Express broke my FaceBook contact/calendar integration (they are grayed out since BES Express doesn't have this IT Policy), and I have yet to see a response. If you look at the Comparison Chart (http://na.blackberry.com/eng/services/business/…), it shows FaceBook as being supported. How do I re-enable contact/calendar sync for FaceBook on handhelds connected to BES Express?

[...] There are quite a few users and admins excited about the opportunity that BES Express brings to the table. Now that it is finally released RIM has opened up a bit about the new product. Doug over at the official BlackBerry blog rounded up some frequently asked questions and answers that might not have been covered in our BES Express answers and screenshots. Check them out at this link. [...]

[...] Head over to Inside BlackBerry to read the FAQ. [...]

[...] Per chi vuole avvicinarsi all’uso di questa applicazione gratuita ecco un link per l’approfondimento Inside BlackBerry Blog BESX FAQ [...]

Hi,
You can check out this link it might be helpful. http://bit.ly/90a4Lb

Thanks

Hello,

You will still need to get a BlackBerry smartphone Data plan.You can get more information about the BlackBerry Enterprise Server Express here: http://www.blackberry.com/besexpress

Thank you

I too had difficulties with the address page, but it finally accepted my address. A confirmation email was sent saying my download link would arrive shortly. That was 2 days ago and no link has been emailed. Today I received an email with the subject:
Congratulations on Downloading BlackBerry Enterprise Server Express!
However, I have yet to get a download link.

I've registered 3 times to 3 different email accounts and not been sent a download link. What's the problem? Wht isn't there any contact information in the confirmation email?

Hi!
My company is planning to purchase and host BES 5.0.
I want to know that can we connect our Application Server which is in INTRANET to BES server and can we authenticate web services on BES.
So, Actually we want to hit our application server through BES.Is that possible is yes how do i achieve it.
Can we set up BES 5.0 in local network and can have wireless activation on the BlackBerry Devices?

Thanks

[...] Head over to Inside BlackBerry to read the FAQ. [...]

I would like to know if messages are delivered to and from a BIS enabled Blackberry with the new BESX as quickly as they are with a BB on a BES plan.

[...] BES Express ile ilgili resmi Sıkça Sorulan Sorular bloğuna erişin Etiketler: BES, BES Express Yorum gönder. Yorumlar (0) Geri izlemeler (0) (bu yazının yorumlarına abone ol) [...]

Thanks buddy! Digging the new comment icon, btw!

Hey friends,

This issue should now be fixed. Let me know if you have any more problems!

Rob, check your spam folder just in case.

In addition, we had to deal with a high number of requests all at once, so the download link may take a little longer to arrive than we would all hope. =D

Hey Marc,

There was a specific issue with downloading from the Netherlands (sorry!), but that should be fixed now. Try again and let me know if it works!

Hi there,

We will need to force a “sync” on your BlackBerry smartphone to fix the issue. Please follow the steps below.
1. Go into Options > Advanced Options > Service Book.
2. Highlight the Desktop[SYNC] service book and delete it. (Menu key > Delete)
3. Wait 30 seconds and undelete it (Menu key > undelete)
4. Go into Options > Advanced Options > Enterprise Activation and you will see “Synchronizing Service Desktop…”

Once the sync is complete (100%), then you should see your Outlook Calendar back on your BlackBerry smartphone. Also make sure the default calendar is set to Desktop. (Options > Advanced Options > Default Services > Calendar (CICAL): Desktop)

Let me know if that works for you!!

Douglas – I'm trying right now to go through the registration/download process – and I'm having the same “verifing address” problem. I started this process last night – and I'm still having the same problem.

I'm in the US – using IE8. any help would be appreciated.

no tienen abuela … como se les ocurre sacar esta version ????

No, this issue has not been fixed. I'm still having the problem on both IE8 and Chrome. haven't bothered trying anything else. I'd really like to get this software set up…

I have tried it 6 time today, but still not working from the Netherlands.

Hi Douglas,
Still not working from the Netherlands.

Okay so its right in line with Small Business Server 75 email accounts. Good number

Hi,

It is up to 75 users if installed on the email server. However if it is installed on a dedicated server(s) you can have 2000+ users.

Thanks

A few more questions:

1. What type of support does blackberry offer to bes express users?
2. Can applications be deployed to bes express users? aka, i do a software configuration and deploy application of google maps to a phone.

Hi,

The email will come from electronicsoftwaredistribution@rim.com make sure you check your junk folder.

Thanks

Hi,

It is the same. Email messages are delivered with the same speed to the BlackBerry smartphone.

Thanks

CAN NO DOWNLOAD THE EXPRESS SERVER. BELOW ARE THE ERRORS I AM GETTING:

The following errors occurred:
We're sorry, we are not able to process your payment at this time. Please try again later or contact the store administrator.

Hi Abhinav!

Your best bet is to engage with the BlackBerry Alliance Program, which provides support services: http://partners.blackberry.com/web/guest/hosters

Hi MS,

What browser are you using? Could you try again using Internet Explorer?

Sorry, I guess there was a miscommunication. My Outlook (Exchange) Calendar is working fine. The problem I am experiencing is that the FaceBook app cannot connect to my contacts/calendar. This will happen if you are on a BES and the IT Policy prohibits this, or if the BES is missing the IT Policy. BES Express is missing the IT Policy, so these options are grayed out on my handheld, and I’m trying to find a way to make it work.

So why is there a difference if you install on a different server? Is it a load thing?

I have the same issue with trying to register to download the software. No matter what address I give the site, it just pops up suggesting addresses… If I select one of the addresses, it goes back to the original page… Try and continue again, just changing the key-code at the end, it pops up not being happy with the addresses it suggested to me…

This has now been 48 hours trying to get past the address page… Can someone please speak to the webmaster and ask him if he knows his own address? I’m sorry if I sound grumpy, but exactly what is the point of suggesting an address if the site is not going to accept it?

Any plans for a Domino version ? If so, when?

[...] Para ver preguntas y respuestas que pueden ser utiles para cualquiera que este interesado en el uso de BESX visita Este Link. [...]

Could you please guide me more ….I am using BES 5.0 trial version for now.

I am also unable to download from the Netherlands.. Tried ie/Firefox

I just bought a blackberry and want to organize, or filer my email accounts before fowarding to my phone. Will not be used in my buisness, just personal use. I can’t find information for what I am needing. Your help is appreciated.

Hi DBrown_V1, I had the same issue and I wrote a blog post that describes how to resolve it: http://dertompson.com/2010/03/07/blackberry-enterprise-server-express-and-facebook-app/

An error occurred while processing your request.

Reference #50.c4863554.1268034867.36554f94 i am trying to download the BES thats error i get even if i am trying to resume the download, anyone who has manage to download rhe enterprise sever help

i had this problem but eventually it has passed that space, jusst be patient

I’m still having the same trouble as well. Would it be possible to just get the download link emailed to those of us still having trouble, while you troubleshoot the address-verification issue?

I got FaceBook working. I probably would have made this work the same night I installed BES Express if I would have looked a little harder. The solution is in the forums (http://www.berryreview.com/forums/topic/bes-express-and-facebook-cannot-connect-to-contactscalendar) and on my blog (http://v1corp.wordpress.com/2010/03/08/facebook-and-bes-express/) for those of you having the same problem.

Hi,

I would recommend contacting webmaster@blackberry.net for assistance with this issue.

Thank you

The BESX page says it connects 2 users but I’ve been reading that it supports 75 users if installed on the email server. Am I correct in saying that I can connect 75 BB users if this is installed on SBS2003? Just trying to get clarification on the number of users. I need 5 users to access.

Are RSA tokens supported in express?

Hi there WE have the same problemen here in the Netherlands.It verifies our address and gives a pop up with suggested addresses after that it doesn’t go any further, I’ll see: “We are unable to validate your address. Your address may be incorrect or we may not have been given enough information to validate the address. Please correct your address, or provide additional information.”

I have the exact same problem heren in The Netherlands It goed wrong at the adress verification It does suggest an existing adress but when I select it, I still get the following error message: “We are unable to validate your address. Your address may be incorrect or we may not have been given enough information to validate the address. Please correct your address, or provide additional information.”

Can somebody tell me how to transfer my documents, such as resumes, business plans, etc., to my phone? I have a blackberry 8530.

Hi,

I’m also trying to register from the Netherlands. But after 2 weeks still no response from webmaster@blackberry.net

When will it be fixed?

Thanks

Address error still occurring.

my display screen light is continously on while charging and my battery is not charging properly

my blackberry pearl display screen light is continously on while charging and my battery is not getting charged properly

Enterprise Activation link is missing on phone after full wipe. vErizon said I need to pay for enterprise plan. Do they not know about the express server? I guess they are probably losing revenue. How can I get the enterprise line in advanced options?

We are using SBS2003 SErver Turkish edition, is there any conflict with Turkish edition? Can I use besexpress with SBS2003 Turkis version?

[...] rate. It seems RIM may have been unaware Verizon was going to do this, as they said “This means if you can browse the Internet from your BlackBerry smartphone today you are already on a…” This is now technically incorrect. Training memo to VZW tech support and customer service [...]

Doug, I received the confirmation e-mail three days ago and I still have not received the download e-mail. Our spam filter isn't catching it, either. Do you know what may be wrong? Is this a normal wait time?

[...] rate. It seems RIM may have been unaware Verizon was going to do this, as they said “This means if you can browse the Internet from your BlackBerry smartphone today you are already on a…” This is now technically incorrect. Training memo to VZW tech support and customer service [...]

If you are on Verizon from what I have heard they have back stabbed the BlackBerry community and are forcing people to upgrade to a BES plan. It was said by RIM that if you could browse or receive email from BIS you have a plan that will support BISX. So you can call up your friendly V and thank them for that!

Daryl,

Please email your order confirmation email and order number to InsideBlackBerry (AT) BlackBerry (DOT) com, and we'll see if there was an error on your order.

BIS users will not have the Enterprise Activation on any carrier. You need to login to the web desktop manager to do the wired activation (the documentation also states BIS users cannot do wireless activations). Once the wired activation is done, all PIM sync activities will be over the air.

1. Access the BlackBerry Web Desktop Manager login page
o The URL is: https://<BESXserver>/webdesktop
2. Login to the BlackBerry Web Desktop Manager
o First time users will receive an ActiveX installation of Device Management components
o Users with no associated device will be prompted with instructions on how to proceed.
3. Connect their BlackBerry device to their computer (wait for detection)
o Activation for users with no associated device will start without further action.
o Users connecting a different devices will be prompted to change their device

Hi,

It has to do with allocation of resources and available resources for running and managing that many users.

Thanks

Hi,

The BlackBerry smartphone will sync via the wireless network if connected to a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express. You can also sync directly to your PC with a USB or a Bluetooth and you can sync your BlackBerry smartphone with a Mac using USB.

Thanks

Hi,

You can also check out the following support page for user guide and installation manuals.

Link: http://na.blackberry.com/eng/support/software/s…

Thank you

Hello,

Check out the following links for support:

1. http://na.blackberry.com/eng/support/programs/t…

2. http://na.blackberry.com/services/business/serv…

Thanks

Hello,

You can check out the following knowledge base article on how to set up a filter on the BlackBerry Internet service account.

Link: http://bit.ly/cgb8Yy

Thank you

Hi,

This is correct. It is up to 75 users if installed on the email server. However if it is installed on a dedicated server(s) you can have 2000+ users.

Thanks

Hi,

Here is the system requirements document for BlackBerry Enterprise Server Express.

Link: http://na.blackberry.com/eng/services/business/…

Thanks

is there any plans to have a version for lotus domino or for some reason will this be a MS Ex only initiative

[...] corporate rate. It seems RIM may have been unaware Verizon was going to do this, as they said “This means if you can browse the Internet from your BlackBerry smartphone today you are already on a…” This is now technically [...]

I am having the same prolem trying to download Bes Express, It verifies your address and gives a pop up with suggested address after that it doesn't go any further.

Hi Douglas, I am still having this problem, verifying the address details and then lets you go no further. Please advise what I should do.

I get the same problem and I am using IE 8

You can solve this problem by entering your company name in the address-box 1, and enter your real address in address-line 2. Worked fine here.

Hey Bret,

Please email your order confirmation email and order number to InsideBlackBerry (AT) BlackBerry (DOT) com, and we'll see if there was an error on your order.

Great news, friends! I just got pinged by the IT team, and they tell me that all issues with BlackBerry Enterprise Server Express registration should now be fixed (especially for our friends in the Netherlands!!).

If you're STILL having issues, please email us at InsideBlackBery (AT) BlackBerry (DAWT) com, as you'll hopefully now be in the minority!

Hi Douglas,

Should this include the “We're sorry, we are not able to process your payment at this time” error?

Hello !! I am still waiting for the download email. (3 hours now is this normal ?)

In typical RIM fashion they have no idea when they are making a Lotus version. I called RIM and they told me BPS is being ended but they dont know when they are going to have a lotus version ready. Great keeping loyal blackberry/lotus users in the loop.

Hi Douglas,

Should this mean that the “We’re sorry, we are not able to process your payment at this time” error?

Thanks

John

5 days here and was hung up on. I don't think they want to give this away and are trying to prevent people from getting it.

will i be able to connect my iphone to the server

No download link sent, for something so simple, you seem to have an awful lot of problems for such a simple free download.

What should we do with no link and no response off the email suggestsed?

Hi !

Same problem with address registration from France… having the same pop up inviting me to verify my address details… it mentions that “your adress may be undeliverable”

Any help would be very appreciated !!

Thx !

Does BES Express support BBs on various carriers? In other words, if I have 5 users, each on a different carrier will there be any issue supporting this?

Anyone got an answer as if this will be released for Lotus Domino or are we simply avoiding the question all together?

i want to use this prgm, but only want to use the calendar. i do not want to have my work emails go to the Blackberry phone. On the desktop Manager for BB, you can nominate what items you want, e.g. calendar, emails, tasks etc. Can you do that with this new prgm. or is it – all or nothing. Interested in knowing the answer to this query

how can browse the Internet from BlackBerry

Trying to download and getting the error:

We’re sorry, we are not able to process your payment at this time. Please try again later or contact the store administrator.

both on IE 7 and FireFox

[...] [...]

Hi Ive setup express on a server 2003 connected to my exchange server
all loads up fine “Logged into the server with abesadmin account”
But can login to the Blackberry login
tells me I have the wrong login details
I have 4.01 running on another server
Just want to see how this works before cutting over

Hello,

There are no issue with having different carriers for the BlackBerry smartphones that are activated on the BlackBerry Enterprise Server Express. You just need to make sure that they have the correct provisioning required for data services.

Thank you

I recently installed this software and it is not working. I have about 6 BB devices and the mobile service provider tell me that users need to enable BES on the sim at a cost of £30 per device. Is this correct but the devices already have internet access. Any help?

Hi,

You can check out the following article on requirements for the BlackBerry Enterprise Server Express activation.

Link: http://www.blackberry.com/btsc/KB21209

Thank you

i too am waiting for hours for the email with download link… confirmation email was instant.

on another note:

i am running bes 4.1 on it’s own server (my secondary domain controller) and am wondering if it is safe to install besx on my exchange server? i don’t want to mess up any of the phones on the bes…

i too am waiting for hours for the email with download link… confirmation email was instant.

on another note:

i am running bes 4.1 on it’s own server (my secondary domain controller) and am wondering if it is safe to install besx on my exchange server? i don’t want to mess up any of the phones on the bes…

fyi: just under 4 hours until my email arrived…

fyi: just under 4 hours until my email arrived…

Just purchased a Storm2 to replace my palm treo700p. I am a long time TimeMatters networked 4 station user. I am having trouble doing a 2 way sync between Timematters and storm2. any help appreciated

Just purchased a Storm2 to replace my palm treo700p. I am a long time TimeMatters networked 4 station user. I am having trouble doing a 2 way sync between Timematters and storm2. any help appreciated

Hi Can you please advise why i can’t see video clips whenever i m in m.youtube.com. Always it shows error in playing. Please help me in this.

Thanks & regards,

AR

Hi Can you please advise why i can’t see video clips whenever i m in m.youtube.com. Always it shows error in playing. Please help me in this.

Thanks & regards,

AR

Please can any one tell me what is “blackberry express” and also tell me the charges and prices of this facility if it exists.

would a blackberry link to 'outlook express' XP 2003. It's just a free AOL email account running via 'oulook express'

BESX AKA BlackBerry Enterprise Server Express a free alternative to BlackBerry Enterprise Server which has a lot more features but has licensing costs and initial costs to installation. If you read the article above it will tell you what BESX is.

Your question can be answered a lot faster on http://supportforums.blackberry.com/ Post your question there under the proper device and you will find you will get a way faster and better answer there.

Hello,

I would recommend making a post on our support community forums.

http://supportforums.blackberry.com/

Thank you

Hello,

Have you tried clearing your cache by going to Browser> press the menu key>Options>Cached Operations. Once that is cleared remove the battery to restart the BlackBerry smartphone.

Thank you

Hi,

BlackBerry® Enterprise Server Express enables businesses of any size to quickly and easily get started with the BlackBerry solution. It provides advanced BlackBerry smartphone features with no additional software or user license fees, and works with any Internet-enabled BlackBerry data plan or a BlackBerry enterprise data plan.

Check out this link for more details: http://na.blackberry.com/eng/services/business/…

Thank you

Any internet enabled data plan on any carrier but Verizon. I believe they decided to force people to use a BES plan still.

Hi!

My company got me a 9500 storm and i wanted to use besx, but i registered 3 times in the last 2 weeks now and no email with download link.
I check with Vodafone portugal and they send me back to de blackberry page to download the software, but no use. Same thing al over…
Is there anywhre else to get the software from?

Thanks

Why does nobody from RIM respond to this question? 2nd request after a month with no answer.

…Any plans for a Domino version ? If so, when?

Looking for the Lotus Domino Version can someone let me know if one is available or an ETA of availability??

Hi,

The email will come from electronicsoftwaredistribution@rim.com make sure you check your junk folder.

Thanks

Hello,

Currently the BlackBerry Enterprise Server Express only supports Microsoft Exchange platform.

Thank you

Thanks for the replay Pavel , last Question: Are there any plans in the future to have a domino version made available

Jacques – This product will be for Microsoft Exchange Server only, their are no plans for either Lotus Domino or Novell Groupwise versions of this software

Hello,

We are not able to comment on unreleased software or release dates. Best recommendation is to keep checking http://www.blackberry.com for updates.

Thank you

Hi

Trying to download it and the error message I am getting says that they can’t validate my address. Pls advise as soon as possible.

Thanks.

Hi,

I would recommend contacting webmaster@blackberry.net for assistance with this issue.

Thank you

if i delete my SMS icon accidently where do i restore is

Hello,

Make sure the icon is not hidden. Press the menu key to display the home screen icons, press the menu key again and select show all. Check each folder for the SMS/MMS icon. If it is not present navigate to messages icon and press the menu key. Select Options, look for Inbox Settings or select General Options (depending on the BlackBerry smartphone that you have). Under Inbox Settings make sure the SMS/MMS is not checked to have them separated and in general Options look for Combine SMS/MMS inbox you want to make sure it is set to separate.

Thank you

Please post your questions in the forum located here http://supportforums.blackberry.com/ thy would be glad to answer any off topic questions.

check your barracuda!! mine was blocked by the barracuda

Hello,
I manage one Bes Enterprise server (4.1.2), it's possibile to add for my infrastructure another server BlackBerry Enterprise Server Express for testing?
bye
michela

I have BES Express 4.1 running presently. Is this upgradable to the newest version or do I need to do a clean install?

The following instruction from the 5.0.1 install prereq pdfCANNOT be followed on a Win 2008 R2 domain controller. Please advise.

Configure permissions for the Windows account
On each computer that you want to install the BlackBerry® Enterprise Server components on, you must configure permissions for the Windows® account that you want to use to install the BlackBerry Enterprise Server components and run the services for the BlackBerry Enterprise Server.
Without the correct permissions, the BlackBerry Enterprise Server cannot run.

Right-click My Computer. Click Manage.
In the left pane, expand Local Users and Groups.
Navigate to the Groups folder.
In the right pane, double-click Administrators.
Click Add.
In the Enter the object names to select field, type the Windows account name that you want the services for the BlackBerry Enterprise Server to use (for example, BESAdmin).
Click OK.
Click Apply.
Click OK.
On the taskbar, click Start > Programs > Administrative Tools > Local Security Policy.
Configure the following permissions for the Windows account:
log on locally with local permissions (if not assigned by default)
log on as a service
On the taskbar, click Start > Programs > Administrative Tools > Computer Management.
Add the Windows account to the local administrators group.

warning!
this isnt easy to install on sbs2003. there are loads of problems with it – be prepared to spend a few days getting it semi working. it also uses a fair amount of server resources. beware

Just got my 9700 Blackberry yesterday. May be a silly question but…here goes…is there an easy way to copy my MSN contact email addresses to my Blackberry

Hello,

It will require a clean install for the BlackBerry Enterprise Server Express. Check out the following documentation.

Link: http://bbry.lv/90Nfdd

Thank you

Hello,

As long as you can transfer your contact information into your Microsoft Outlook application, then BlackBerry Desktop Manager will be able to synchronize with Outlook and transfer the contacts to the BlackBerry smartphone.

Thank you

Can we install all the components of Blackberry Enterprise server express on a single server i.e. router, messaging server, database etc ?

Hi,

Check out the installation and configuration guide here: http://bbry.lv/90Nfdd

Thank you

Using BES-express, can we access all the folders on Outlook? In particular, is the “sent” folder accessible?

Hello,

You can access all the folders in Outlook as long as you are redirecting all the folders. Inbox and Sent Items are redirected by default. You can check out this link for more assistance: http://na.blackberry.com/eng/support/software/e…

Thank you

We install BESX for a number of different companies. Recently, downloading for a different client using the same email address brings up incorrect user details. Also, the download link takes hours to come through. What is your advice

We install BESX for a number of different companies. Recently, downloading for a different client using the same email address brings up incorrect user details. Also, the download link takes hours to come through. What is your advice

Can we download documents attached to emails to the phone? Besides just MS office files – .pdf's? others?

Hi I have a SBS 2003 server and a Windows 2003 standard server, can I install BES express on my 2003 standard server (exchange sits on the SBS).

BlackBerry should give Verizon some major crap about that. It's just going to drive people to buy Android or Windows Mobile phones over BlackBerry since you can get exchange activesync without any additional data plan fees.

RIMs the bigger kid in the class now and I bet Verizon is going to get a few bruises from doing this.

Hi,

You can download email attachments to your BlackBerry smartphone.Check out the list of supported attachments here: http://www.blackberry.com/btsc/KB03265

Thank you

Hi,

Please take a look at the installation guide located on this page here: http://na.blackberry.com/eng/support/software/e…

Thank you

Does the express version sync with MS exchange notes? the Enterprise version did….

Hello,

Yes it does.

Thank you

[...] with their own BlackBerry smartphones to bring them into the office at no cost using products like BlackBerry® Enterprise Server Express. The employee gets access to all their corporate services (work email, work calendar… etc.) and [...]

I know it's probably all a bunch of politics and deals done with this company and this and that, blah, blah…stuff that's way out of circle of understanding. But it would be great to have a simple answer, will there be a Domino version?

We are also having this problem. Is there a fix or workaround? Frustrating!

when you receive spam email does it show on you blackberry phone in the in box

when you receive spam email does it show on you blackberry phone in the in box

BESX is crashing my server. Ever since I installed it I have found that the Blackberry Administration Service is stopping, it is then restarts the service for it to stop again a few minutes later. It continues to do this until the server locks up. At this point I must hard reset the server. Anyone else experiencing this issue? MS Windows Server 2003 R2, Standard Edition, SP2; server also running MS Exchange 2003. Thanks, Dan

Hello Dan,

I would recommend making a post on our BlackBerry Support Community Forums here http://supportforums.blackberry.com/

Thank you

Where does one get the License Key for BES Express?

Hello,

The license key comes with the download and the registration email you would have received.

Thank you.

I have got a blackberry curve and i want to know if i connect to my wireless router at home will it be free to use the internet? As i dont have that package on my contract ?

Hello,

You would be able to use the Hotspot browser to browse the internet via Wi-Fi. To select the Hotspot browser as a default navigate to Options-Advanced Options-Browser.

Thank you

what can i do if my blackberry curve 8520 can't connet to the internet wifi

GOOD AFTERNOON

I HAVE A PROBLEM WITH MY BLACKBERRY, SOME MAILS RECEIVED IN BLACKBERRY ARE NOT RECEIVED IN MY OUTLOOK EXPRESS OF MY PC.

we are utilizing public folders for our contacts on exchange 2010 through out or business. Can BB express work wireless with these public folders? ie…as we add or delete within a public folder on the BB or the Worksations in the company will it be sync to the public folder contacts?

is there any way to track blackberry vodafone-9500 cell

if i buy a blackberry from ebay do i have to pay for internet?… i have verizon

Our Business Is Considering Switching Phones from BlackBerry, but we Would Like To Retain the Benifits of our Current BES System. Is This Possible?

i have the same question, only with a samsung saga, nokia 5230 nuron and motorola CLIQ XT

yeah. thanks for that. since youve obviously done it…how about some more specific help. your post is basically useless. thanks.

Hi!
Is it possible an end user add a personal email in the BBerry device after enterprise activation?
Is there any way to allow or block it?

I download it and it works fine. One major problem, I have not be able to add additional licenses. I receive one CAF when I sign up and requested 9 others but when I attempted to install them…the soft would not allow me to add more. One and done make it useless to me and our organization.

i have a question not a comment . anyways what does it mean when you blackberry says : The selected file is read only. Are you sure you wish to delete the file ? i clicked yes and the pictures are still there . I need help . What do I do ?

I have exchange 2003 & bes server . whenver i have restared the exchange server email flow on the blackberry discontinued then i have to manually restart blackberry services manually then email flow on blackberry will continue. is there any way to get out of this??? means bes will automatcally sync with exchange server..

Thanks

I installed the BES Express 5.0.1 and pushed an activation to my first phone. However the phone only received 4 days worth of mail. I would like for the entire inbox to be replicated.

Is it possible to upgrade the Express Edition to the Enterprise Edition?

No, this is a blackberry server. If you want to manage iPhones get the iPhone configuration utility.

Hello,

This is not a feature of the BlackBerry Enterprise Server Express. The default setting is 7days or 250 messages which ever comes first. That can be changed to 14 days or 500 messages or which ever comes first.

Thank you.

Hi,

It is not possible to upgrade, you would need to go through a clean installation of the BlackBerry Enterprise Server.

Thank you

Hi, i purchased my Blackberry from ebay from a store taht i now presume sells recoditioned phones.
the phone was previsouly used in a business and teh IT departmnet have locked teh firewall as enabled and thsi is causing an issue for me. I have taken the phone in to try get it removed however they are uable to and that i should contact you.
How do i go about getting this disenabled?
Thanks

Hello,

Sounds like you may need to remove an IT Policy. Back up the BlackBerry and check out this article for instructions: http://tr.im/MH0w

Thank you

I recently bought a brand new bb curvefor my personal use, but i can't seem to add a personal email? It keeps asking me if i want to join the BES and that is the only option. I'm not working for any company! Also, all my contacts say 'work' after them, even though i didn't select that. Help?

Hello,

I would recommend using a computer to set up your email as shown here: http://bit.ly/c1TyHV

The contacts say work because by default that is the category that is assigned to them. You can change it by going to Address Book, highlight a contact and press the menu key-Edit. Now you can change what type of phone number you would like to have.

Thank you

Hi. I know this is getting old but we really need the Domino version..
Not everyone is using Exchange and I will certainly not recommend changing my SMB's from Lotus.

Another thing could be done is at least lower the price of the Entreprise version for SMB… I have customers with 10 BB. It is great for them but the old 4.1.x version is getting old…

what mean blackberry router ,i want to had a new internet connection an the server had gave me a new number and tell me to put it in my wireless router an i dont know wer it is can you help me please ?

Yes – my company has a BES server that is woefully outdated and I was able to setup a test BESX install and it works fine. It was not using any features from the BES server though, so it was a full stand-alone configuration. I hope that helps.

how we can limit blackberry service account permission on exchange 2010 server,,?

How do i get my wireless to work; it used to work all the time and now it just says its unable to connect? help!

I have downloaded and registered for BESX 5.0.2, but have not received any email with activation code? what do i need to do?

Hello,

Try re-submitting for the download link again.

Hello,

Have a look at this article, how to connect to a home Wi-Fi network using a BlackBerry smartphone: http://bbry.lv/9jy1kB

Hello,

Can you please clarify what permissions you are looking to limit, and possibly describe your desired results?

Hello,

This link explains what the BlackBerry Router is: http://bbry.lv/cNlirS
Can you clarify the question about the wireless router?

Can the administrator of the enterprise server read the Blackberry user’s personal emails?

The BlackBerry Enterprise Server can log information from your device. I suggest you speak with you IT Admin for more information on this.

Hi Susan,

Is you BlackBerry 9700 on an Enterprise Server? Also what version of handheld software are you running on that device?

[...] was a half hour session run by RIM ( sorry, forgot the name of the speaker ). Blackberry Express for Domino was announced to be available on [...]

Sprint shows the BES fee at $20 per month which is ridiculous (Android, WinMo, iPhone all do this functionality for free inherently). I was considering getting the new Blackberry Style, but this fee is driving me far far away from even considering the purchase. Does this Express version mean I do not have to pay that $20 fee?

$20 is for BES most likely. If you only want to use BIS I am sure they have a package for that. If unsure call them up and ask. Be an informed purchaser instead of a regretful buyer.

I have a question about contact synchronization between the BB and Outlook using BB Enterprise Express. It works great for two way Synch, but my issue is that I have contacts on my BB for using BB messenger and such that I do NOT want cluttering up my Outlook contact list. The same goes for BB contacts like friends cell numbers whom are not business contacts that I have put on my BB. I can’t find a way using the web desktop tool to change the contact sync method to be from Outlook to BB only. Has anyone dealt with this or know how to deal with this?

I have a question about contact synchronization between the BB and Outlook using BB Enterprise Express. It works great for two way Synch, but my issue is that I have contacts on my BB for using BB messenger and such that I do NOT want cluttering up my Outlook contact list. The same goes for BB contacts like friends cell numbers whom are not business contacts that I have put on my BB. I can’t find a way using the web desktop tool to change the contact sync method to be from Outlook to BB only. Has anyone dealt with this or know how to deal with this?

I figured out an ok work around. I went into Contacts —> Options —-> Desktop and set the wireless synchronization option to no. This way all my e-mails and appts will continue to flow between Outlook and my BB, but I can manage the contacts manually using desktop manager and only perform Outlook to BB Sync’s. It’s not ideal, but will work for now until I figure out how to change the setting on the server.

We discontinued using BB due to problems getting the New Enterprise server to interact with MS Exchange 2010. We couldn’t get the handheld devices to connect. Anyone having these issues still.
Can’t seem to get anyone at RIM to help.
We all switched to Iphone 4′s and just hacked into Exchange.
Simple.

can i transfer any plackberry to any plan like metro or boost?

it asking me for my code thing for this. but i don’t work for a company its my personal phone?
help please !

Hi Shan,

Where are you being asked for a code? What code is it asking for?

Thanks

I lost my blackberry curve phone. I have replaced it and am trying to complete my address book, going down the list of numbers, from one to the next. I did fine to start with, but now, after adding an address and saving it, and then going to the menu for “new address” I am instead taken to the window which relates only to the address I just entered and I cannot then navigate again to the “new address” window. I’m sure there is a very basic thing I’m not understanding. Can you help me, please??

Hello Cdenning,

Does this happen when you try to add a new contact or edit an existing one?

I have not been able to find an answer for this issue: I co-own a small service company with only two Blackberry phones right now. That may change to four shortly. We are on Verizon. We do not have a “server” to speak of. We use Exchange, but it is hosted by Comcast Business. I can make my e-mail work on my Blackberry, but I cannot get activesync and sync my calendar and contacts wirelessly. Any suggestions?

BlackBerry is Amazing

BlackBerry is Amazing

Hi John,

You will need to use BlackBerry Enterprise Server or Express to get your calendar and contacts to sync wirelessly.

Will you be adding the MVS capability to the Express Server in the near future?

Is BBESE compatable with Blackberry Curve OS 4.0x. I’m having major trouble

We are unable download Black Berry Enterprise Server Express for india
There is any issue with Selecting INDIA for downlaods

Hi, I’m using BESX 5.01 with Exchange 2003. With respect to BESX 5.02, will i need to download the entire package and simply run the install? Will it upgrade it without the need to reload current users?
Thanks

[...] – Spiceworks Community, Buts also it reads like I may need to install BESX to get the Torch Going. BlackBerry Enterprise Server Express: Frequently Asked Questions | Inside BlackBerry Can some body please confirm if the BB Torch will work OK on 4.1.4.15 BES ? [Reply] Back to Forum [...]

Hi Kaiimart,

For help setting up synchronization have a look at the Organizer data section of the user guide for BlackBerry Desktop Manager here: http://bit.ly/h0IRgu

Hope this helps,
Cynthia

[...] login credentials. Is that at least secure? Are you running Exchange? If so, you could use BESX. BlackBerry Enterprise Server Express: Frequently Asked Questions | Inside BlackBerry __________________ Unlocked 9700 running [...]

When i check my email on my blackberry it automatically deletes it from the inbox on my computer. How can I stop this?

Is this supported on SBS 2011 standard premium or essentials??

I am trying to get it to work now. Here goes try two.

How do i activate the blackberry enterprise server?

Hey Pritesh,

Did you receive your license key when you downloaded the software?

Webmaster@blackberry.net refuses to accept email and suggests I pay for tech support. (“The email you submitted has not been delivered. Please find many alternative support options below.”)

Since RIM don’t feel they need to follow RFC 2142 can you suggest a different email address for website errors?