Every year, the Wireless Leadership Awards are presented to customers who have deployed innovative BlackBerry® solutions and are using wireless technology to make big improvements – whether it’s to help their customers, drive social networking for their employees or to impact the bottom line. Winners of this year’s Wireless Leadership Awards will be announced next week at WES 2010 during the Wednesday general session.
Today we are happy to announce the finalists for the Wireless Leadership Awards. I was told by the WES team that we had a lot of great entries again this year, so a big thank you to all who submitted applications for the awards — and good luck to all the finalists on Wednesday!
Here is the list along with a brief summary of information and results provided by each finalist.
FINALISTS FOR INNOVATION IN THE PRIVATE SECTOR CATEGORY
Finalists for the Innovation in the Private Sector have deployed new, innovative wireless solutions to drive business productivity.
Lenel Systems International, Inc, a division of UTC Fire & Security – Lenel developed an in-house security monitoring application. With Lenel Mobile Monitoring and their BlackBerry® smartphones, security personnel can view and receive real time incident notifications and specific details about an entry point when alarms go off. BlackBerry smartphone users can indicate that they’re responding so other guards don’t and can even lock or unlock doors using their BlackBerry smartphones.
Pikolin – Pikolin manufactures and sells Serta sleep products throughout Europe. Pikolin and its solution partner, NTS, mobilized their entire delivery system with the Mobility Logistics application and the BlackBerry smartphone. This solution has helped Pikolin to improve their customer service levels. They now have fewer service issues than before, and when there is an issue they hear about it within minutes instead of days (with 95% of the issues resolved the same day).
RIDGID®, a division of Emerson™ – At RIDGID, only 10% of the sales force used to enter sales data into the company’s CRM system because it was hard work using laptops when they traveled. Now with their in-house developed application for mobile CRM, RIDGID 360, over 90% of the sales reps are entering information into the system.
FINALISTS FOR INNOVATION IN THE PUBLIC SECTOR CATEGORY
Finalists for the Innovation in the Public Sector use wireless solutions in innovative ways in healthcare, public safety and government
Baltimore Police Department – 2,000 officers at the Baltimore Police Department will be using a solution on BlackBerry smartphones they call Side Partner. Side Partner includes InterAct PocketCop, which is used to run warrants, check license plates and review mugshots of individuals from secure police databases. Side Partner also includes Xora’s GPS Field Management System, to track officer’s locations in the field.
HealthSouth – HealthSouth’s 1,000-member marketing team now uses an in-house developed mobile CRM application for the BlackBerry smartphone, built using TenDigits MobileAccess software. By reducing administrative effort with the mobile solution, HealthSouth expects to increase productivity for its marketing teams by providing direct communication between marketing managers and rehabilitation liaisons.
State of Florida Department of Children and Families – The State of Florida is revolutionizing the way its caseworkers capture and update critical information about children in foster care with an application developed in-house by the Florida Department of Children and Families. The Remote Data Capture (RDC) solution gives the ability to use the camera and GPS capabilities of a BlackBerry smartphone to date-stamp photos and record field notes directly into the state’s child welfare system. The solution increases the safety and well- being of children under the state’s protection while improving the integrity of data entered by caseworkers. Preliminary findings show caseworkers spend about 1.5 fewer hours doing paperwork and commuting to the office, which allows for more time to help children.
FINALISTS FOR BUSINESS IMPACT CATEGORY
Finalists for the Business Impact have deployed a wireless solution that has made a significant impact on their business.
Dell – Dell is using BlackBerry® Mobile Voice System (BlackBerry MVS) to help it simplify calling, increase productivity and reduce telecommunication costs. First year savings via reduced airtime charges, decreasing external long distance and intelligent least cost routing of calls will slash their multimillion dollar spend on mobile communications by a third. In the first months of deployment, Dell has already seen a 60% drop in discretionary services like directory assistance.
Portsmouth Hospitals NHS Trust (PHNT) – PHNT is using Digital Pens from DevelopIQ and BlackBerry smartphones to complete an 80-page maternity booklet for pre and post natal care to eliminate data duplication of patient information in clinical systems. The solution allows Midwives at PHNT to cut administration time –– from 98 minutes to 48 minutes per episode of care, and also enables midwives to enhance the patient experience during pregnancy and after care.
Xerox Corporation – Xerox Corporation developed Wireless Integration for Next Generation Systems (WINGS) on BlackBerry smartphones for dispatching and service call management for their 5,500 Customer Service Engineers (CSE). WINGS uses Antenna Systems AMP mobile platform to give CSE’s access to dispatches, inventory and call details. They are now closing 70% of their calls, up from the 14% resolution rate they saw before.
For those of you going to WES 2010 be sure to check out the General Session on Wednesday April 28th to find out who the lucky winners are. If you aren’t going to WES stay tuned to Inside BlackBerry for the latest news!