How to set up an email address on your BlackBerry smartphone

Hi, thanks for the tip, but when I look for integrate an email acount the only option than I have it's 'doy you wan to use an account for BlackBerry Enterprise Server?', how can I set up another email account?

Hi, thanks for the tip, but when I look for integrate an email acount the only option than I have it's 'doy you wan to use an account for BlackBerry Enterprise Server?', how can I set up another email account?

That’s handy! There’s a calendar on my BB for the email account too but it isn’t in sync with the online one at my gmail – is this working properly or have I done something wrong?

I have done this and while I have push syncing for my sent mails, it won’t sync at all my inbox. How can I fix it to do that?

Why is it that my Gmail account will not synchronize read or deleted items with my phone for over an hour or two?

Whenever I want to connect with the messenger it gives an error saying “service noy enabled for this handheld”..Is there anyway to get rid of this error?

I always get this error message: The application has encountered an error and cannot continue. Any help on this?

I don’t have problems with my yahoo emails on my BB, but my gmail account freezes A LOT! It won’t let me delete emails sometimes and I have to take the battery completely out! Any help you can offer with this?

I have no email icons and i can not reply with my blackberry

does setting up an email account on your blackberry charge you? or is it includeD?

Your carrier should be able to provide you with a web page that will take you to the BlackBerry Email service to configure your email accounts that way. For example, mine is at http://www.blackberry.orange.co.uk

What’s the real story with the Fancycharcore BBM blast? Is it really a virus? Did I get it without clicking on the link? Please advise.

I cant set up my email using my curve 8520. help!

I had the same option, no option to set up my email. I’m using a curve 8520.

Alejandro, probably this is because you are using Blackberry Enterprise Server (provided by your work?). You need contact with your Network Administrator to know about the IT rules. Regards.

Sounds like you have handset locked down to the Enterprise version of the device software, which is designed only to connect to a BES Server.

Network Providers sometimes lock this down, I would contact your network provider about this to get the Prosumer version of the device software (provided you still wish to connect to the BES Server).

You can do this through the BIS E-mail setup website of your cellphone provider. Contact them for more information about this.

I cannot set up my account( yahoo and gmail). The only option I am given is Blackberry Enterprise server. Is there something wrong with the type of software in my phone? Is there an additional application that could be downloaded into the phone which enables set up of alternative types of emails

I get existing user and acct. It does not accept my gmail acct. Also, I had switched from the curve to the bold and can no longer access my blackberry acct. and it won’t let me createa new one

i cannot set up my email either as all i have as an option is Blackberry Enterprise Server. Now heres the kicker I’m using a Storm 9530 on the AT&T network not the Verizon network it was locked to. So im not sure how to get it to work , i also cannot receive mms either

how do you integrate email addresses to your BB

Hi Eethemer,
Sounds like your BlackBerry is setup with BlackBerry Enterprise Server service only. I would recommend contacting your wireless service provider to confirm that the BlackBerry Internet Service (BIS) is included with your BlackBerry data plan. As soon as this the BIS service is added to your BlackBerry data plan you can complete the steps in this blog article to setup your Yahoo and Gmail accounts.

Eethemer,

I forgot to include another possible cause. If your Blackberry is activated on a BlackBerry Enterprise Server, the IT policy may be blocking this option from appearing. To confirm if this is the case contact your BlackBerry Administrator for assistance as they provide details on the IT policy settings.

Hi Rednatj,

What’s happening exactly? Is the option to setup a BlackBerry Internet Service account missing on your BlackBerry? If so, it may due to one of two issues. The first being an IT policy is blocking the option from appear if you’re currently activated on a BlackBerry Enterprise Server possibly. The second is your BlackBerry may not have the BlackBerry Internet Service included in its data plan. For more information on the first issue, contact your BlackBerry administrator. If you are not on a BlackBerry Enterprise Server contact your wireless service provider to ensure the BlackBerry Internet Service is added to your account.

Ive tried to do this a couple times now, with my gmail and hotmail, but it says it was successful but a new icon hasnt showed up on the home screen like it says it would…

on my set up folder i dont have the email setting from where can i download it..pls help tnx

Can I have both Hotmail and Gmail?

hi, already know how to do this but i have tried and tried again to set up my hotmail account with my blackberry but keeps saying unable to add! the only email i have is a mobileemail.vodafone.net account please help

I just did. Very Easy!!!!!

hi i have bold 9000 as I was watching this video I found out that i dont have email setting folder to choose on..what will i do?please help me

hi i’m using this bold 9000,how can i contact a blackberry administrator since i am here in saudi arabia..pls help coz i’m really having too much headache about this matter..thank you..

I succeeded to put my email on my bb but even if I tried I did not succeed to synchronize thx for the reply

Plz help me with setting up my email with in.com

Hi, I am in college and would like to setup my college email address to my Blackberry but it does not work. Is it because it is not a “yahoo, gmail, aol, etc.” ?

I have a blackberry bold 9700. All of a sudden about 1 month ago my e-mails were not forwarding to my device. I went to ATT and they deleted and re-entered my email and still nothing. They sent me a new phone and I am still not receiving e-mails on my device. Any suggestions?

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

Hi,

Yes you can. You can have up to 10 3rd party email accounts integrated on the BlackBerry smartphone.

Thank you

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

Does anyone know how to get rid of (yahoo) or sign out of it to sign into a different account?

Hello,

You may have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

this is free, right? as long as you have internet?

I am trying to update 1 of my email accounts and can't remember my password for that account. It says it is sending the password to my device but I am not getting it. What should I do?

I have a BB Curve 8530. I did the update today and lost my specific Yahoo and AOL icons (a big Y for yahoo and a green triangle for aol). I only have the generic envelope and globe thing now. I have spoken to Verizon and they instruct me to resend service books. I have done this and also deleted and reinstalled my yahoo and aol accounts. Neither one works for me. Is there any way to get these back? I have had this happen with the last update and they show after a few months. Thanks for your help.

How do i find my blackberry email address????

I want to read my emails on my blackberry, but i do not want them to be read on my email account, is there a setup for this?

Hi,

Check out this article on how to reconcile email messages between the messaging server and the BlackBerry smartphone.

Link: http://www.blackberry.com/btsc/KB05133

Thank you

I'm not receiving my email from, you guessed it, HOTMAIL. Any tips? Am I missing something? Please help!!!

I cant initialize my e mail set up . it says It says my device had aproblem connecting to the server. I am using a wifi set up at home but no data plan

I cannot set up any account or plan either because my 9700 is saying that an email has already been set up on the phone. Someone got it for me from t-mobile and apparently who had it before already set up an email on it. So, I want to know if it can be deleted in some kind of way.

Hello,

Have you set up the Hotmail account? Follow this knowledge base article to remove & reintegrate your email account on your BlackBerry smartphone http://bit.ly/c1TyHV

Thank you

Hello,

In order to set up email on the BlackBerry smartphone an active data plan is required with your wireless service provider.

Thank you

Hello,

What happens when you go to Set Up Email on the BlackBerry smartphone. You can also contact your wireless service provider for assistance.

Thank you

Well it only has the option of setting up a work email. I think it shoould also be mentioned that I'm from the Caribbean so our set up plans are different in terms of a plan. My service provider is Digicel and when I try to get the plan it says that I cant becuase an email has already been set up on the phone so no new email can be set up. I did contact my customer service and they gave me the above explanation about the former t-mobile user and also indicated that I could try to delete the acount by going on the digicel.blackberry website. I tried, but I failed with that because it says that the bb has to be registered to the service provider and not even that is workin when I try to do it as the insructions said. So that's why I decided to ask here.

[...] blogs.blackberry.com [...]

How do I make it so that when I read an email on my blackberry (curve 8520), it will appear as 'read' when I log into my windows live mail on my computer? Keep reading the same messages twice!

Music

hi, i am trying to integrate my hotmail email address into my new blackberry bold however everytime i type in my user name (my email address) and password and click next it always comes up saying 'blank user name'. Can anyone let me know why this could be?

why my blackberry device had a problem connecting to the server?

wooooooooow..,.,

I could set up GMAIL but HOTMAIL which is my main e-mail has been imposible. It says THE APPLICATION HAS ENCOUNTERED AN ERROR AND CANNOT CONTINUE. What can I do?

Hi,

Follow this knowledge base article to remove & reintegrate your email account on your BlackBerry smartphone http://bit.ly/c1TyHV

Thank you

all i get as an option under set up is set up wizard, then email set up and only it says i wantto use a work email account with a bb enterprise server???! pls. helpo i want only use wifi to send n receive my owne emails id's.

i dont have the email account icon. what am i going to do? im using a prepaid blackberry curve 8520. PLEASE HELP

Dear Blackberry…….have you figured out how to sync with Microsoft Outlook 2010 yet. i have the answer…no…since i try to sync every day. this is pathetic. i cannot use my blackberry for work and now have to enter contacts and calendar items twice. the i phone is looking better and better. you should have seen outlook 2010 coming and prepared. you have had almost 3 months and still doesn't work. pathetic.

i added my e-mail account, it worked fine. but i havent been receiving e-mails. blackberry sent me an e-mail saying i need to change my hotmail settings so that it leaves the e-mails on the server.
how do i go about doing this?

Hello,

You have to make sure that your prepaid plan includes a data plan with your wireless service provider.

You may also have to set up your email using a computer. Check out the following link on advance email integration here.

Link: http://www.blackberry.com/btsc/KB02189

Thank you

i just changed of internet provider and suddenly my email accounts are not working, i deleted the accounts to set them up again and my device (bold 9700) had a problem connecting to the server. any one? thx for reply

I set up my account a few weeks ago and today, I received a notice that I am no longer receiving emails and will not get any until I change my password. Is this a scam or legit and if it is legitimate…why???

I have two different gmail accounts that I want to link to my blackberry, the first one added fine but the second account wont. Any ideas why? Thanks

When I try to setup my phone doesnt ask me to read terms or conditions, nor does it give me the option to choose a server. It skips right to a page titled “blackberry internet service” for “existing users” it just has a place to type in a user name and password. when i do that and press “log in” a window pops up that says “blank user name. type a vaild user name.” What am I doing wrong?

i keep on receiving repetitive emails, FB notification on my BB?? is there any problem with my BB??

You need to contact your service provider tell them this, and they will change the settings there end. After about 1 hr you will have the option on your phone to set up privet email account

Password on gmail was changed, now trying to “validate” email account, added new password – repeatedly get “this password is invalid” – needs suggestions please. Carol

i need to configure single mail account with multiple server names….how to configure on blackberry mobile?

when i add my email. is it free to use?

Hello,

In order to be able to add an email account on your BlackBerry smartphone, an active data plan is required with your wireless service provider. Please contact them directly for rates and different plans they have available.

Thank you.

yh same her please help someone!

Is there a way to load my email contacts from my gmail account to my blackberry phone?

ive tried to do this but it is tellin me that my user and pass is incorrect and i know it isnt. some1 please help

what happenes if your blackberry doesnt give the option to select email wizard, and it doesnt give me the option to choose a pesonal email account it just says, set up a work email, as to which you hae to require a password to setupp! PLEASE HELPPPPPPPPPP

Hello,

Have a look at how to enable Google contact synchronization here: http://bbry.lv/960TBG

Thank you

Hello,

Do you currently subscribe to a BlackBerry Data plan with your wireless service provider. It is required in order to set up your email address. Also you can try to set up your email using a computer as shown here: http://bbry.lv/a9ZT25

Thank you

I set up my curve 8520 two days ago and integrated it with my work e-mail account. I have been receiving e-mails with no problems until I was promted this morning to install an update to my Desktop Software. After installing the update, the desktop Software did not recognise my phone and I cannot get to integrate with my e-mail account anymore. In the Enterprise Email Settings it tells me that my Administrator has not added my mailbox to the Blackberry Enterprise Server. How do I do this with this new software?

The only thing I can think is that there is a character or letter which is part of your password that BB does not recognise in the same way as your P.C. I have had to change/reset my hotmail password for my email to be validated.

DId all of the above and still no e-mail has downloaded on my device. What am I doing wrong? My e-mail downloads to my Entourage just fine.

Hello,

Take a look at “Invalid user name or password” error when logging into a BlackBerry Internet Service account article here: http://www.blackberry.com/btsc/KB02171

Thank you

uhm i did all that and everything is great… BUT it says i havnt received any messages and i cant do like ANYTHING with it. either i dont know how to use it or something is wrong. Plz help

is there a way I can set up a second email address on my Blackberry?

Hello,

You can setup up to 10 3rd party email accounts and have 1 hosted email account on the BlackBerry smartphone. Just follow the same steps as outlined above to setup your email account.

Thank you

i just bought a blackberry 9700 on ebay and want to set up my email account on it, the previous owner has not deleted their account so how do i replace it with mine?

im not getting email setting option in my bold9000

Hello,

You would need to contact your wireless service provider for assistance with setting up your new account.

Thank you

I can't activate my Yahoo email on Entreprise activation

Hello,

Do you currently subscribe to a BlackBerry Data plan with your wireless service provider. It is required in order to set up your email address. Also you can try to set up your email using a computer as shown here: http://bbry.lv/a9ZT25

Thank you

i do not have a email settings button ?

Hi, I have a bb 9700, I have set up AOL email facility on my device, but when i get this emails on my device, i don't get them anymore on my laptop which is not good for me. Please can somebody help with how i can tell BB to leave a copy of message on server so i can download the same mails on my laptop

Help! Email was all set up as above a few months ago…..but the icon for the mailbox has recently disappeared…..how do I get it to re-appear?

Thanks!

Hello,

BlackBerry smartphone always leaves a copy of the message on the server. This is by design. With AOL I would recommend looking in the read/old mail folder, because once you read it on the BlackBerry it is marked as read on the server.

Thank you

Hi,

Try resending your service books for your BlackBerry Internet Service account: http://bbry.lv/99SL8c

Thank you

I have been using my blackberry and getting my live.co.uk email. I decided to wipe my blackberry to remove all settings before handing it back to my boss. To my surprise when i switched it back on to use the phone although the mail setting were removed I instantly started getting my mail into the message folder. How do I stop the mail coming?

thanks Tony M

i have blackberry bold and configured in two mail id already but i have try to third mail id configuration is not done pls suggest how can i setup 3 mail id

Hello,

Please contact your wireless service provider for assistance with this issue. Thank you.

i dont know how to contact the administrator…

My sign in name on my email account is different than my email address (stupid student email…). Any ideas on how I can set it up?

My email login ID is different than my actual address (stupid student email…). Any ideas on how to set it up?

I got a message from Blackberry this morning that I needed to update my password. I went into Blackberry updated the password and the Blackberry system says it's wrong. I log into my email system with that password with mo problem. I have changed nothing on the server. What the @*)@* is wrong?

I have an AOL email account and can't set it up to receive messages on my BlackBerry Bold 9700 phone. Can someone help?

i have a serious problem setting up my Live email address as the domain refers as @live.co.uk

and seems like it's not supported by the BlackBerry email setup wizard!!

P.S am in saudi arabia.

PLEASE REPLAY!!

Im having the exact same problem.. If you could figure it out how to fix it, please share the solution with me.. Thanks!

I have a Blackberry Storm 9530. What do I need to put in the settings on my phone so when I read an email on my phone it will also be marked as read when I logged onto the computer?

Thanks

Hi. I've been trying to add my hotmail account onto my blackberry curve 8250 but can't seem to do so. Every time I try and add it I get an error message saying 'invalid email address or password, please verify your email address and password the information you have provided is incorrect' but this information is not incorrect. I've had this account on my blackberry before and it worked fine but when I changed the password it suddenly stopped working and won't accept my new password even though my hotmail account works fine online. Please help! Thanks!!

A long time ago, my Tech department set up a redirect of all my email from my company email address to my Blackberry (I am not tech savvy). I went into my email setup, I and I don't where to find this.

Secondly, I would like to add my personal Rogers or Gmail – how does this work

Thanks
Bill

Hi there,

This is probably a stupid question, but I am very new to this blackberry stuff and am looking into buying one real soon. My question was exactly what Mike posted above, but I am lost a bit on your reply BlackBerryHelp_Pavel. If I am understanding this right, up to 10 email accounts can be linked to the blackberry… Having one hosted means that when you reply to one of the emails, the reply comes from one main email such as a xxxxblackberry.com or something? So if I am still tracking on this, my only question is that on the 10 linked emails to the blackberry, do you receive notification if you get an email or do you have to log into each one? Thank you very much in advance.

Try removing and reintegrating the email account using the BlackBerry Internet Service web site as shown here: http://bit.ly/c1TyHV

Cheers,

Try removing and reintegrating the email account using the BlackBerry Internet Service web site as shown here: http://bit.ly/c1TyHV

Cheers,

Ive got my work emails to go the phone as well as the computer for when Im out, It was fine at first and now they onli come to the phone?? I dont know how to fix it?? Thanks x

how do i contact the wireless service provider?

How do I password my AOL account on my Blackberry? I already have it set up but would like to have a password entered to get into it. Thanks.

Hello,

You would need to make sure that you create a new BlackBerry Internet Service Account if you switched providers. Have a look at this article here: Unable to create a new BlackBerry Internet Service account with an unlocked BlackBerry smartphone

http://www.blackberry.com/btsc/kb12311

Thank you

Hello,

This depends on the type of email account that you are using. Have a look at this chart for supported reconciliation methods and different mail protocols.

Email reconciliation features for the BlackBerry Internet Service
Link: http://www.blackberry.com/btsc/KB05133

Thank you

Hello,

Where does it prompt you for the password? The first username and password that it is asking for is the username and password for the BlackBerry Internet Service account. Take a look at this article here: How to change the password for a BlackBerry Internet Service account

Link: http://www.blackberry.com/btsc/KB04320

Hello,

The redirect of email maybe set up at the company level on your Outlook as a rule. What email is it going to on your BlackBerry smartphone? (would recommend speaking with who set it up)

To set up a personal account you can follow this knowledge base article to integrate your email account on your BlackBerry smartphone http://bit.ly/c1TyHV

Thank you

Hello,

What type of email address do you use for your work email account?

Thank you

Hi,

You would need to contact whoever you have your service through on the BlackBerry smartphone.

Thank you

Hello,

Once the email is integrated on the BlackBerry smartphone it will be automatically delivered. You can set up the Password on the BlackBerry itself under Options-Password

Thank you

Try using the BlackBerry Internet Service login page as shown in the second part of the KB article:

http://www.blackberry.com/btsc/KB02189

Cheers,

You may want to check out the following KB article regarding your issue:

http://www.blackberry.com/btsc/KB10773

Cheers,

You may want to check out the following KB article regarding your issue:

http://www.blackberry.com/btsc/KB10773

Cheers,

I have the same problem please help me out

I have the same problem please help me out

I have the same problem please help me out

I have the same problem please help me out

Hi,

I would set up your email using a computer as shown here: http://bbry.lv/a9ZT25

Thank you

have made mistake and have put that I want a business email not personal how do I get back to start and reset my email preference

I cannot edit my password.

Hey!

Is your email account currently not validated? If you click on the re-validate button it will ask you for your password for your email account. If you need to, you can always remove the email account and re-add the email account as well.

I Do not have that section in the setup menu i only have setup wizard, wifi, bluetooth and vodafone. When u do it throught set up wizard it only gives me the Blackberry Enterprise Option ? How do i set this up for hotmail private account ?

My Blackberry was sim free , soo who do i contact about problems ?

i put in my email and my password, but it says its wrong? and it isnt because it lets me do it on the computer? :S

i need a help on this problem, can someone help me to solve it?
what should i do?

If you use an email client (e.g. Microsoft(R) Outlook(R), Mozilla(R) Thunderbird(TM), etc.) to access your _____@hotmail.com messages, change your email client settings to leave your email messages on the server. If the email client does not leave email messages on the server, the BlackBerry(R) Internet Service may not be able to deliver them to your BlackBerry(R) device.

To leave email messages on your email server you may need to complete the following steps:

1. In your email client (Outlook, Thunderbird, etc.) on your computer, under Tools or Mail > Preferences.

2. Select your email account.

3. Locate advanced, server settings or options.

4. Select the option to leave email messages on the server.

Refer to your email client help for more information.

i cant find email settings icon on my black berry bold 9000

Hey Dudette11,

You need to make sure to have the correct BlackBerry data plan with your wireless provider. It sounds as though you may only have the BlackBerry Enterprise Plan. You will need a Prosumer plan.

Just got a blackberry Bold 9000, set up my email with the setting for my account, but when I try to send an email, it tells me nothing has been configured and that I can just save drafts. I’m not sure what I’m not doing right here.

i did all these steps listed above but i still not receiving emails on my phone. Whne i checked my email on the computer it said it was unsuccessful. My school has a website where you can forward marist foxmail accounts. I have to fill this out but do I just add my cellphone number to the new address?

Hi,
I have a blackberry 8520 and want to get all my gmail mails onto the device how to do that??
thanks

I successfully have email from a gmail account downloading onto my blackberry 8520. I went to add a google hosted email account that uses one of my domain names and I get the following message: TMobile thinks the email is locked at google. Help-any ideas?Google to Blackberry-the application has encountered an error and cannot continue.

thank you

Try following this article to set up email on your BlackBerry. http://bbry.lv/cAtpjy

You can set up email on your BlackBerry via computer using this article. http://bbry.lv/cAtpjy

When you send service books to your BlackBerry do you receive a registration message on your device? http://bbry.lv/99SL8c

I changed the password to my email, which is the one linked to my blackberry curve 2 and now I have stoped recieveing emails to my phone. How do I change the password on the phone so I can continue getting my emails.

my phone has enterprise server on it so i cant set my personal email up. I do not have a business contract. how do i get rid of the enterprise server email set up and have the normal email setup instead?

Hello,

On your BlackBerry you can go into Setup Email and you will see one of your email accounts are not valid. You will need to validate it. To do this see the following article: http://bbry.lv/cOrhq8 (The steps are similar.)

Hello,

I suggest that you speak with your BlackBerry Enterprise Server administrator to see if there is an IT policy that may prevent you from adding your personal email account.

Hello,

From your home screen do you see the Setup icon?

what if the email doesnt have a set password? how do u add it to the phone without a password?

my email doesnt have a password set up on it. how do i add it into the phone without a password?

How do you access the email account?

Email addresses should have a password. You can contact your email provider for assistance on locating the password you need to have it set up on your BlackBerry.

Cheers!

this is just so long
but you really help me

hi i have set up for my emails to come through on my blacberry bold 9700 but want to stop them coming through on my phone. can you tell me how to do this pls? thank you

Hey Kaz,

This article will show you how to remove an email account http://bbry.lv/auN5CZ

did u find a solution ?

My phone wont set up my qmail, my college mail, or an aol account. I was able to do a blackberry email and I get an email every time I try to get it to integrate the other email accounts. It tells me “invalid email address or password> Verify your email address and password. I did with the Q mail and it text ed me a verification code… still wont work and same message. I tried another way where you have to enter the phone pin and another code… it tells me those are wrong. took them off the box the phone came in??? Help!!

change your email client settings to leave your email messages on the server

Have you spoke with your wireless service provider to make sure you have the proper data plan?

Does you qmail account have POP or IMAP access? What type of email account is your college email account? And have a look at this article for assistance with your AOL account: http://www.blackberry.com/btsc/KB10932

Hello,

Were you able to successfully add the email account to the BlackBerry smartphone? Have you tried using a computer http://bbry.lv/a9ZT25

Thank you

I have a new Bold 9700 and incorrectly selected work email account when I should have selected personal email account. Now I can’t deselect it and go to the next step. Any ideas? Just got thr 9700 and a bit stuck. Help!

it isnt working it says the device had problem connecting to the server

it isnt working it says the device had problem connecting to the server

Hello Deeovban,

Are you seeing this error when you try to access the email set up, or when trying to add an email address?

Check out http://bit.ly/c1TyHV for ways to associate email with your BlackBerry.

Thanks!

After adding my email address to my blackberry i received a message that said. If you use an email client (e.g. Microsoft (R) Outlook (R), Mozilla (R) Thunderbird (TM), etc) to access my hotmail.com messages, change your email client setting to leave our email messages on the server. If the email cliend does not leave email messages on the server, the BlackBerry (R) internet service may not be able to deliver them to the BlackBerry(R) device. Is this something I need to be concerned with?

Hello,

It would be sent to the BlackBerry smartphone messages folder. If you have not received it, I would recommend contacting your wireless service provider for assistance.

Thank you

Hello,

This is a message advising you to enable to save a copy of the message on the server to make sure the BlackBerry smartphone and your mail client both get the message that is delivered. Since you are using Hotmail you would not be affected.

Thank you

Hi there,

In the email setup wizard, press the Menu Key and choose close. Once this is complete, go back in to the email setup and choose personal email.

Hope this helps.

Hi there,

In the email setup wizard, press the Menu Key and choose close. Once this is complete, go back in to the email setup and choose personal email.

Hope this helps.

I have had my blackberry for some time, and all was working well. Suddenly, a few weeks ago, it lost the ability to handle email. All else works.
According to the instructions, I should go to the setup screen, then email setup then select “other”, but I am only given one option – “I want to use a work email account….” There are no other options.

i will follow your instructions if it works our, then I’ll post my comment letter

Hello,
Am a new user of blackberrytoo. i hope i wont regret switching from Nokia to Blackerry,
The only option i can find is I want to use work email with BES.
Pls help me, i really want to use email with the phone that is why i bought blackberry.

Hi Don_ng2003,

Have you tried setting up your email via computer? This article should help. http://bbry.lv/aqLFdm If you are unable to do this you may need to contact your wireless provider to ensure you have the correct data services configured for your BlackBerry.

I TRY T0 SET UP MY HOTMAIL ACCOUNT, BUT I KEEP GETTING THIS MESSAGE “USER NAME SHOULD HAVE AT LEAST 4 CHARACTERS” AND IT WONT LET GO ON. PLEASE HELP
SEARAPTOR47

Hi Searaptor47,

Are you choosing create an email address or add an email address? Try following this article to add an email account to your BlackBerry Internet Service account and make sure to choose Add An Email Account. http://bbry.lv/aqj7eC

when I get to set up wizard it does not allow me to add another email address. it says your email account is already activated for enterprise use what do I do?

Hi Ydemiajayi,

Try adding the email account to your BlackBerry Internet Service account via computer. http://bbry.lv/9gbTR3 If you are unable to do this, you may need to contact your wireless provider to make sure your data plan has the correct services.

I have a blackberry curve. and i need to set up my email because i want bbm messenger. when i click on setup and then email settings, it says your device had a problem connecting to the server. what does this mean??

Do you have a data plan with your wireless provider. To use BBM and email you need a data plan configured by your provider.

I reset my blackberry .. but now i can’t find set up wizard on my Blackberry anymore..

it wont let me log into my gmail account. blackberry style

if you buy a used blackberry & that person haves a bill but u wanna but it under ur name do u first gotta pay for there bill ?

i cant find email settings icon on my black berry bold 9300 Curve

Hi,

You would need to discuss it with your carrier.

Thank you

Hello,

Follow the following knowledge base article to integrate your email accounts using a computer http://bit.ly/c1TyHV

Thank you

How do I set up a different folder for every email account on a bold 9700?

I get the impression that without a data plan you can’t use the email application on BBs? I don’t have a data plan but I can access my Gmail account using the browser on wifi; however, this is tedious. Is there not an application out there in the BB world that allows you to check your email with one click when you’re in a wifi network? Apple has this feature on all their mobile products.
Is it the same deal for the facebook application (whereby you need a data plan to use it rather than just connecting to the internet via wifi)?

Currently BlackBerry does not offer a WI-FI email application.

did you get an answer?

Try adding your hotmail account from your BlackBerry Internet Service account via computer. http://bbry.lv/aKGGLV For step 3, select Add an existing email account and provide your hotmail credentials.

I am having problem with creating account with my blackberry enterprise, first, i click email set up, and it bring me to this page that said, i want to use a work email account with a blackberry enterprise sever, i click next, and it bring me to another page that said, has your blackberry enterprise sever administrator provided you with an enterprise activation password, what’s the password all about, and i click no because i don’t have any password, and it bring me to another page which saids, contact your system administrator to find out whether an enterprise activation password will be provided,

Please i need an explanation about this, how to get the password activation, i am using blackberry bold 9000

Hello David,

If your work is using BlackBerry Enterprise Server, you should have an IT Admin who manages the server. In order to the Enterprise Activation, the IT Admin will have to have your account added into the Server and provide you with an Activation Password.

If your company is only using Exchange, you can add your email using Outlook Web Access.

I would talk to your IT Admin and find out what method you should use to add your email account.

Hi Joolsmcl,

Try setting up your email from your BlackBerry Internet Service account via computer. http://bbry.lv/bnuwTM

when i go to set my mail up it comes up with the following error Your device encountered a problem with this applications server. I am wanting to remove an email account from the device is there another way to do this?

thanks

Hi Martinandshez,

Who is your wireless provider and in what country?

Hey Liam,

Did you setup a Gmail email address or a Yahoo! email address?

Hi, I have just got a blackberry bold but when i try and set up my personal email account it just says ‘your device hada problem connecting to the server’, any advice?

Hello Bigg,

Are you setting up your email account using the Setup Email icon on your BlackBerry or are you going to your service provider’s BlackBerry Internet Service page?

Is there a way to set up how often the blackberry server polls my email account to see if there are new emails? I have the problem that it takes 20-30 min for an email to arrive on my blackberry after it was sent.

what i need to do when i try ti sign in in may emael in yahoomail the server always ans is server not enable for this handheld

Hello Meme,

Try changing your Yahoo email password. Afterwards, try to integrate using the new password.

Thanks
Heather

hey ben, did you have a solution for your problem? i have the same!!

Anyone know how to stop spam being received on my BB Curve? I can block sites on my laptop but the BB still receives them.
gill@

Hi Jamik,

This is the username and password for you BlackBerry Internet Service account.

Hi Usairaffaella,

Which password are you unable to remember? If its your BlackBerry Internet Service account, you can navigate to it via computer and click on the Forgot Password link.

Hi Mike,

Make sure the mailbox icon isn’t hidden. http://bbry.lv/9CUWav. If its not hidden, try resending service books from your BlackBerry Internet Service account. http://bbry.lv/99SL8c

Hi Mike,

Make sure the mailbox icon isn’t hidden. http://bbry.lv/9CUWav. If its not hidden, try resending service books from your BlackBerry Internet Service account. http://bbry.lv/99SL8c

I can’t find the Emails setting icon!

I have a Blackberry Torch & have forgotten my Blackberry App password. Now it is locked. It says that the password was sent to my e-mail, but it has never shown up. How can I reset my password?

when i finished my mail setup
appeared an error that:
(No message services configured you will only be able to save draft)
kindly advise how could i avoid this error ?

Hello Lafox5758,

To reset your BlackBerry App World password you need to go to http://www.blackberry.com/blackberryid.

Once you answer your secret question, you can reset your password.

Cheers!

I CANT SETUP E MAIL SETUP ON MY BB 9700 WITH WI-FI CONNECTION

I CANT SETUP E MAIL SETUP ON MY BB 9700 WITH WI-FI CONNECTION

Hi BB help!

im trying to set up a Business email address on my Curve 8900, i have got the enterprise activation password from our it support, and have gone through the set up process under email set up but it is not working. it says activating and then lists my email address but it keeps timing out and retrying, any suggestions on this one?

Hey manish,

Do you have a data plan with your network service provider?

Hey JK1989,

Create a backup by using BlackBerry Desktop Manager. Then perform a wipe handheld which is located under Options>Security Options>General Settings. Press the menu key and select wipe handheld. This will remove all data, continue. Once the BlackBerry is up and running, proceed with the enterprise activation which is under Options>Advanced Options>Enterprise activation.

Hello Oluwadamilare,Try doing a Register Now in the Host Routing Table. http://bbry.lv/eaMdF6 then reinsert your battery. If this does not resolve your issue you will need to speak to your wireless service provider.thanks,Thomas

I followed the steps above on my blackberry and a message popped up that my email address or password are incorrect (which they are not) and if the problem persists to contact hotmail.com. How can this be rectified?

My BB won’t keep email. It erases the entire account and then says the phone is not even connected to the Host Routing Table. I reconnect it to the Host Routing Table, make sure service books is sent to my phone and re-add the email but in about 30 minutes it’s COMPLETELY gone again, like I have never set up email before…grrr

Hi Naomigoldman,

Are you still able to login to your hotmail account via computer? Try adding your email account using the advanced settings as shown here. http://bbry.lv/h9DKff

Hi Stina,

I would advise contacting your wireless provider to make sure your data services and BlackBerry Internet Service account are set up correctly.

it worked ery good except with my yahoo email,i tryied it 100 times and it says invaled user name or password,if you get it alwayes contact your yahoo provider

I set up my home and work email to my Blackberry Torch. I received an email saying congratulations you have successfully set up….you should start receiving new messages in approximately 20 minutes. It’s been 5 hours and I still have not received any emails from either account.

I set up my home and work email to my Blackberry Torch. I received an email saying congratulations you have successfully set up….you should start receiving new messages in approximately 20 minutes. It’s been 5 hours and I still have not received any emails from either account.

i have a blackberry bold and a hotmail account, i have always been able to receive/send emails from my blackberry handheld and the sent email would also show up in my Sent folder in my hotmail. All of a sudden it stopped doing that without me changing anything ….. how can i set it back so it does that?? Any help is appreciated!!

user@yahoo.com works fine, user@yahoo.co.uk keeps saying incorrect user name or password. Double Checked both and they are correct any ideas???

Hi Simon,

Try adding your email account using the advanced integration settings as shown here. http://bbry.lv/gtyfoS You will need to enter the name of the mail server as well.

I purchased an unlocked BB Torch in Indonesia and when i go for a trip to the United States, I subscribed to T-Mobile BB data plan. However, when i try to set up email account, I encountered this error message:

“The application has encountered an error and cannot continue”

While I was in Indonesia, I used an XL Sim Card with BB data plan, I was able to set up my email accounts fine on my BB Torch. Now I can’t = (

Can you please tell me how to fix this? Everything else (i.e. BB messenger) works fine though.

Hey Jefery Kusnadi,

The BlackBerry PIN number can only be connected to one BlackBerry Internet service account at a time this may be why you could not set up the Blackberry on a T-Mobile account. Log into your Blackberry internet service account online and verify your PIN number is connected to your account, I would suggest contacting your service provider for assistance.

My email server for my school email changed a little bit, and my email was working but now it’s asking me to validate my password. When I try to, I type in the password that I use, and it keeps telling me that the password is invalid. HELP!

Hey Jennahalse07 ,

You can use this article to help you get your email integrated, I would suggest deleting the email account and then try to add it back. http://bit.ly/c1TyHV

Hey Quadri,

You will need to contact your service provider and have them enable this service on your account.

My Curve erased it’s memory and I had to start from scratch – when it was time to set up my email, my email address from before it rebooted was in there, but the email icon was missing. When I go into my text message folder to send an email, it says : No message services configured. You will only be able to save draft. How do I make it right!

Hey Sarah__k15,

Try resending your service books as shown here: http://bbry.lv/99SL8c

it wont let me set it up because first of all i havent got that email tab and when i go on set up wizard and i click on email setup it says ‘your email account is already activated for enterprise use’ but no emails come through to my phone! what do i do? thankyou.

hi.i did add my hotmail account but my i can’t with my yahoo account!can you help me?

I followed all the instructions but when it is supposed to show the confermation of the new icon for my e-mail adress, it just keeps loading and never successfully completes it, it could go on for hours, whats going on, why wont it load all the way??

i did all the steps before and my hot mail worked but from yesterday it stoped and always telling me that i have an invalid password

when i click on email settings a message comes up saying Your device had a problem connecting to the server, what do i do?

my bb asks for my user name and password wen i try to set up my email but wen i put them in it says they are wrong but they definately arent ????

I got a blackberry today , but it wont let me work bbm and now the app has gone how do i solve this?

what if i cant find that icon? where elce might it be?

I’m trying to set up an email account on my new Blackberry Curve 8520, but there is no email settings in the set up. Any ideas?

I have set intergrated my hotmail email address and uni email address with my blackberry. The setup was completed successfully and they each have their own icon on the home screen; I recieved a message saying that it will take up to 20 minutes for messages to come through. It has now been two days and I have not recieved any messages through to my device from either accounts when I have logged into my hotmail and uni account from my computer it displays new messages that have not gone through to my handset.

Has anybody had the same problem ?

Help me!

I have a Bold 9700. I have setup Hotmail account , account name is shown on opening screen and in/out working fine. But for some reason for my o2 account, I have one icon which shows correct account name (…@o2.co.uk) but the other icon does not show a name but is receiving all the same emails as lanamed o2 one.

I am happy to be getting o2 emails to both Blackberry and to PC laptop though if there’s away of filtering them so I get only certain ones on Blackberry that would be great.

Should I alter any of the settings on the o2.co.uk account on Mozilla Thunderbird (on PC laptop) or is this p one of simply deleting one of o2 email icons/boxes on the Blackberry?

Roughly how long will it be before OS 6 can be sagely downloaded onto 9700 as I don’t want to download a bug- ridden beta copy?

Solved and Resolved. Was trying to add (via Storm2) a gmail account and receiving an error message: invalid email address or password.

Disabled WiFi connection and then I was able to add the account. no need to change password on gmail account.

hi i have received an email saying i need to change my email client settings so tht i can receive email to my blackberry, i have been on windows live but can not find how to do it.. please can anyone help ??

thanks nikki

i have a blackberry torch, the internet has been working for the past 3weeks, since i got it. but now it keeps saying ‘unable to connect to the internet, please try again later. if the problem persists please contact your service provider.’ its been like this for about a week now. and my blackberry messenger doesnt work either, which has been working since i got the phone! someone help please?

can’t use setup for email have problem connecting to the server how fix?

i dont have the option to et up a personal e-mail only a buissness e-mail account can someone help me please??

can you change from option 2 of email set up back to option 1? i selected the wrong option

Hello Hannah_2011,

I’m not sure I understand what you mean – can you please clarify your question?

Cheers,
Thomas

my problem is that its set up already its a hotmail acount my problem is it can send no email i sent the service books registered my bb but nothing

the only option i get says ‘I want to us a work email account with a BlackBerry Enterprise Server’
helpppp!! ;/

hi, I don’t have the folder email settings in my set-up folder.
what shall I do?

i could set up my email account which is of hotmail and can see all mails coming into inbox
but what i am not able to see is the mail which are customised to go the respective folders
please can anyone help me
Phone i have is BB Torch

I did that but I get the message “No message services configured. You will only be able to safe draft”
I am receiving emails but I can’t send any… HELP!!! This is frustrating.

hi,
hi,
I’ve got blackberry bold 9700.My problem is that I do not have a mail settings icon in my bb also I cannot use my blackberry messenger and I cannot receive invitations from my friends and more because in each time I try to do smth it asks me if I am provided with an enterprise activation password from my administrator and doesn;’t allow me to do nothing. I dont know what’s thos password is and I dont know where to find it.Please help me because I cannot do anything with my blackberry.
Thanks in advance
Joana

i only get offered to set up enterprise email and its asking for activation code ?? I onle want to set up personal email not a company one

Hi Bazzy1,

Is your Yahoo email account set as your device default next to Messaging in Options > Advanced Options > Default Services? If so, try resending your service books as shown here and testing again. http://bbry.lv/99SL8c

Hope this helps,
Cynthia

I don’t want my text messages sync with my yahoo account what do I need to do

Hey Crazyange008,

Can you clarify if your SMS messages are being received on your yahoo email account on your computer? Or is it just showing up on the BlackBerry?

Hey Rashid,

Follow the steps in this KB article to setup your synchronization: http://bbry.lv/eHTEqF

how do i make the “client leave email messages on the server” for live mail??

Hello monica,

To leave a copy of your messages on your mail server, have a look at this article: http://bbry.lv/aLVeMH

Hey Denisha Haridas,

Try performing the steps in this article to unlock your GMail captcha. http://bit.ly/aIAjsL then try to integrate your email Gmail account.

Brian

I receive emails now on my blackberry but when I login from my laptop it says its unread how do i make it on both mailbox and handheld read!
Hope you Reply … Thank you

I’ve just had a new blackberry curve as a replacement from one that broke. I keep trying to set up an email account but, whenever i click log-in, it says blank username when it is clearly filled in. Why is this? Can anyone help?

Why doesn’t my Blackberry recognise my email address?. It is an FSmail one through the Orange Internet page and both Orange and Virgin say there is no reason why it should not be recognised by the blackberry?.

why does it keep telling me that my email address or password is invalid?

i am not able to login into my one particular gmail account, every time i entered the login details one pop up windows open up with the message that username or password is invalid but that is not true…the user name and password is right whenever i login from my PC i get succeeded…but why this problem is occurring with this particular account on my blackberry 8520.

I cant set up my hotmail.co.uk. Can anyone help?

i need help my mum has just got a blackberry curve 8520 and she wants to create an email account but she is on virgin mobile. I also have the same phone but on o2 i know how to do mine. Can anyone help me.
Thanks

hi i have blackberry 9700 and am trying to add a new email account but when i try to access the email setup it sais your email account is already activitated for entreprise use ! any1 knows how to solve this problem plz

i forgot the password of my blackberry email settings with my yahoo account. what will i do>? please help me.:(

Now how do I remove the emails from my phone it is driving me crazy!

Can I set up a GMAIL account on my Blackberry? I already use a BES for my work emails on the handset?

hello, i just get my blackberry bold 9700 and i tried to add my Yahoo mail over and over but it didn’t work, keep showing me invalid email or password, I check them over 10 times the same, I register my blackberry to the wireless network and still nothing, can you please help me.. thanks a lot

Hi AG,

Here’s how you can integrate another email account on your BlackBerry. http://bit.ly/hdBHnQ

Thanks

Hi R_zadah,

Are you able to register on the host routing table? Do you receive a confirmation email saying your device is now registered? http://bbry.lv/eaMdF6 If you can register, try following this article to add your email account. http://bit.ly/dKuW57

Thanks

You can remove an email account from your BlackBerry with the following instructions. http://bit.ly/hIFgQ6

My device has the gmail icon in addition to the Blackberry installed message icon. I would prefer to use the gmail icon only for my email access, but do not know how to make this happen. I used to get messages in duplicate – both to the gmail icon and the factory installed icon. I finally got this figured out and corrected, however, I recently downloaded a software upgrade and it’s messed up again. Now I am getting messages to the factory installed icon and nothing to the gmail icon.

in enterprise activation have to enter the email and the password ther is a pin given but the status is not activated when i activate it no connection are available but there is a connection available….how can activate it?

Hey

I set up my e.mail, works well, however, how do I retrieve my OLDER e.mails that I usually can see on my P.C ?

All older mail don’t appear on my phone and only latest e.mails appears.

my black berry 8900 don’t have email setting on it no more

Hey susaine,

I would suggest contacting your IT administrator to get the password for the enterprise activation.

Hey Jaanaths,

This is by designed. You will only receive the newest emails from the point the email account has been added.

Hey supermantoy13,

When was the last time you saw the email settings icon? Also have you checked under the setup folder?

Hey Branam,

Just to clarify, you just want to see the Gmail message icon and not messages? Highlight the messages icon and press the menu key and select hide.

Hi i have tried to set an email account but keep getting the prompt invalid address or password but it’s not invalid, any ideas?
P.s i have a new Blackberry Curve, many thanks.

Hi guys, pls can someone help me? I have a bb curve 9300. I’ve set up three email addresses. One of the emails went down and I had a message to reset the password. I’m trying to get onto email set up but constantly getting a message “your device encountered a problem with this application’s server”. I did a hard reset a few times but it didn’t help. Please tell me what else do i do? Thank you, Kat

Beth, try to go onto your network provider bb email set up online. You’ll be asked to input your IMEA and PIN (you can find this in your OPTIONS then STATUS), you will the get a message to register with the host route table and wireless network. Afterwards you’ll get an activation email. you’ll later be able to set your email up rather online through your network provider or on your bb… Kat

when i click onto the email setting it just keeps saying “your device had a problem connecting to the server” i have tried everything and its still not letting me, could you help?

Go to Set Up icon, then Email Set-up (or Email Accounts, depending on your bb) it’ll connect you to your emails, where you’ll see an option of deleting it or editing…

what BB do you have? oI have Curve 9300 and getting the same message. Someone is looking into this issue for me…will let you know what’s the solution.

Tina, are you setting it up via enterprise server or webmail? because that’s would be an issue if you are trying to setup any of hotmail/gmail/etc via enterprise server option, this is for business emails only. Try to go onto your network provider bb email set up online. You’ll be asked to input your IMEA and PIN (you can find this in your OPTIONS then STATUS), you will the get a message to register with the host route table and wireless network. Afterwards you’ll get an activation email. you’ll later be able to set your email up rather online through your network provider or on your bb

I am on a limited data plan and I want to know if having my emails sent to my BB and responding to them uses internet time.

It doesn’t work…can send but can’t receive.

Hey Mike C,

Try resending your service books and testing again. http://bit.ly/arryZE

Hi SL12,

Questions regarding data usage and billing are best answered by your wireless provider.

Hi Amymcbridex,

Are you able to login to your BlackBerry Internet Service account via PC? http://bit.ly/b3KCfd Do you have a data plan with your wireless provider that supports email?

Hey TanyaKuzman,

Are you trying to login to Email Settings on your BlackBerry or trying to add an email account? If you are trying to login to email settings, try logging in via computer and hitting the forgot password link. http://bit.ly/b3KCfd

Hi i just got a blackberry torch and i cant find the email setup icon on the phone im almost going nuts because thats why i got it in the first place i have contacted my service providers and they cant help me

Hey Zenicemails,

Go into the Setup Icon on your BlackBerry Torch. Then click on Email Accounts.

when i go to set up my email account when i click the internet mail account it goes to a screen that says existing users, and asks me to enter my username and password.. Im not an existing user. What do i do?

Hi capree,

If you look down towards the bottom of that page, do you see where it says new users or create a new user account?

I HAVE ALREADY ACCESSED BEFORE FEW DAYS BUT I WAS OUT OF TOWN AND I STARTED AGAIN AFTER I COME BACK BUT NOW CAN NOT ACCESS AND NOTIFICATION SHOWS ME ENTER CORRECT USER AND PASSWORD. I DID ACCORDINGLY BUT CAN NOT ACCESS YET.

hello. when setting up initial imap email account, i was not prompt for password. upon entering email address, BB automatically configured the account and proceeded with receiving emails. what will stop anyone from accessing corporate imap email account if no password is required and how can BB access email server with out user entering password? thank you! D

I have done this steps in the past and was fine, however in the past month my blackberry hasn’t been able to receive my emails….so I deleted my two hot mail accounts and started from scratch… this time my blackberry said Invalid email address or password, verify your email address and password. if the error persists. contact hot mail.com. I have tried contacting hot mail no such luck!!! Someone from my provider said it might be because hot mail did recent updates that might be effecting compatibility??? What should i do

Can you please verify by removing and re-adding the email account that no password is being entered when configuring your email account?