BlackBerry 6: Inside the New BlackBerry Desktop Software v6.0

same here

[...] Inside BlackBerry, the official BlackBerry blog, has posted additional details regarding the Media Sync feature, including: [...]

the best expreince ı had in bb desktop manager

There is no special new stuff. In general just new UI

why cant blackberry 6 be for storms cause the torch is a storm with a keyboard right?

new s.o for pearl plz! 4.6 at least

so useless…this does nothing for my mac and storm. Can BB step it up and be more mac friendly?

No there is no 64bit support….

Any issues with the download site? I'm only getting about 15 KB/Sec and I usually have a pretty fast pipe.

My old desktop software told me about the new update that was available. I told it to update. After an hour it said it completed. I ran it and have had nothing but one error after another. I had this problem last time so I download directly from the website. Re-installed it. That didn't eaven help. First it crashes with useless error codes when you try to set up your sync options. I had to go into the (Vista users: C:Users%username%AppDataRoamingResearch In MotionBlackBerry) forlder and delete the Intellisync, and Loader History folders. Now I was able to get into the sync optino setup. I set it all up and attempted to sync. One error code after another. Still not able to sync. How can this be so full of issues?

I was trying to install it from the download link. That died so I tried to install it by doing a “check for updates” within the 5.0 Desktop Manager and that seemed much faster.

I have a MAC but I'm completely loyal to BB…. Please upgrade the MAC version ASAP!!!

I have a Blackberry 8530 and I can not download this new program on the internet. Is this for people who have the Blackberry Torch or anyone who own a Blackberry?

1. Took over 1 hour to download on a fast connection.
2. Turns on mass storage support, regardless of device settings. Have to disconnect and reconnect device, and then turn off mass storage on device. Otherwise software says not enough storage space.
3. Pushing Apply button does nothing.

This is for any user that requires desktop software. It will work with any device.

What happened to the “hide when minimized” option????

I just tried again and it is fast now.

LOL um sure… I get people love their MAC but welcome to the game of owning a system that only has 10% ish market penetration. You bought a MAC now deal with the fact of the whole reason why others do not buy it and that would be lack of support.

I'm also getting errors, when attempting to sync my address book. It says “Connector Specific Error” and then the sync aborts without updating any changes. Other than this – I love the fact that we can now sync with the Windows Vista address book & calendar.

…and when could we see – al last! – the version which supports 64 -bit version of outlook???? besides. the new BB desktop software doesn't support companionlink addin anymore! it is now impossible to execute addins! so, pay a great attention before updating…

Will this work with windows vista business and storm 2 on verizon?

Installed DM 6.0 with no issues. I connected my 9700 and set it up as described above. Plugged in a colleagues' 9700 and a new “profile” was created. Now for my question… How do I delete my colleagues' profile from the Desktop Manager? I usually help out anyone who has an issue using the Desktop Manager (for OS updates or any other task) so I might end up with dozens of useless profiles on my Desktop Manager… Help…

I am looking for this same feature. Anything?

Agree with Shabarch. Major annoyance is the lack of a “minimize to tray” or “hide when minimized” option.

I'm downloading my new software right now! Can't wait!

I do not have a media card, nor do I want one. I can't get to the pictures I want to copy to my PC – Pictures tab says “Media storage is not available – please check media card is installed and mass storage mode is turned on.” Why can't I get to the pictures on my device and not my media card??

yes, i have had the same problem. I synced earlier today with my work computer with no issues for events in outlook, but when i got home, nothing but sync errors.

same issue. i set it up to sync earlier today on my work computer which worked fine for my events in outlook, but when i tried to sync on my home computer, errors non-stop. What could be the issue?

Everytime I sync I seem to lose all my preloaded ringtones and revert back to factory default. Any ideas??

I am kissing Blackberry goodbye for good! No 6.0 for Storm?? What are they thinking (evidently not much – abandoning people who bought the Storm as the closest thing to an IPhone and were so dissapointed and now this!). Going to get an Android – got the Verizon Droid X ordered as I type. No more contract needed with Blackberry forever – A GOOD THING!

still can't sync with 32bit outlook 2010, what am i missing. I guess my phone isn't so smart.

[...] BlackBerry 6: Inside the New BlackBerry Desktop Software v6.0 [...]

It has nothing to do with the phone but the desktop software. Again x64 software is not always supported so give it time and RIM will release support for x64 Outlook

So who is it that told you they were not going to support the Storm? Has RIM made an announcement that they will not support the Storm 2? No they haven’t so just relax.

Serious? No “hide when minimized”? Why is that really useful feature ALWAYS forgotten on new DM releases? Ridiculous BB.

Other issues… Regarding Media Management… Encrypted files cannot be exported to computer. On previous version, with Roxio Media Manager, all that was required was input the Media Card password. Also, you are not free to choose what media card folder you want to export your pics from. Other folders like Flixster and BB Msgr Group pics are shown, when these pictures are not wanted. A browse function like we had before should be reinstated.

6.0 Update – FAIL!
I got notified of the update, installed it. It won't sync – gives me the very helpful Intellisync “Unknown Error”. It was an updated but didn't even uninstall 5.0.

I had to do a Windows restore point to get back to a working point with 5.0. Wasted about 2 hours in the whole process.

But the startup screen looks really cool. That part worked.

having the same problem and I double checked to make sure that it is the 32bit version of outlook 2010. WTF?

i have a bb 8530,,updated the desktop manager, it told me to plug in my device and when I do it cannot find a device driver so I cannot use it. Where do I find an update for my device driver???

am I missing something? I cannot add pictures that I want, roxio media manager is missing?; why things cannot be simple? actually I am not sure why people are so excited about blackberry. Perhaps is all about the name which is attarctive. I had a NOkia E63 which is far simplier and friendly than 8520..

Maybe I'm missing something but how does v6 handle syncing add-in modules like Ascendo DatVault? I don't see a place to even configure the connection.

[...] Inside Blackberry addthis_url = [...]

How do you synch add-ins like Data Vault and Pocket Informant?

Blackberry removed the funcationality to forward on emails to blackberry, again. Hence I guess it is time to buy an iphone.

So far, 90 minutes into the install and I'm still downloading the software update. If you're updating today, be sure to block out some time. Your BB will be a brick during this time.

did the do away with the Blackberry redirector for enterprise emails and don't want to b on the BES?

I was able to sync once and then started getting the Unknown Error when I tried to sync again!! Uninstalling it now.

Same here. You gotta love the cryptic message.

What is the fix for the unknown error when trying to figure to Outlook. I dont have Enterprise, and it wont even let me click on the buttons next to Calendar, Memo, etc

Update – I uninstalled Desktop 5 and the failed 6.0 update. I downlaoded and installed. That got me past the “Unknown Error”.

However, it seems like 6 doesn't give you the ability to sync to a .PST file like I had previously in 5.0. I'd rather have that than the ability to more easily sync photos and videos.

For my first smartphone I selected the Bold 9700. I must say I was underwhelmed before. Now I'm just unhappy. All my sync functions worked just fine with version 5. Version 6 is a complete bust. I can't even configure my sync options. I'm sick of the cryptic “Unknown Error”. Does anyone have any answers before I uninstall it and delete any trace from my desktop computer?

Exactly right regarding the Datavault sync. I can't find any way to do this. I've emailed Ascendo to see if they have a fix. Apparently earlier Datavault versions installed an interface link that told the desktop software that DataVault was available for sync. But I just installed a newer version of DataVault and the desktop software has no idea it exists. I don't see any guidance for this.

I just installed Desktop 6.0 and now NONE of my media stuff (camera, video, music, none of it) works! Under the action summary it says there is a 5.0.0 core applications update, but it won't let me click the “Apply” button at the bottom. Then when I exit out, it says there are updates that were not completed. How do I get these updates so I can get my media stuff working again? VERY un-user friendly update!

I don't know if it's an official announcement, but I just tried the auto-update when it popped up on my computer and have had nothing but problems! Ridiculously long upload time, messed up all my outlook settings (it changed my default calendar from Outlook to Facebook…like I use Facebook for my business calendar!?!) and almost deleted ALL my calendar entries…past and present, NONE of my media stuff works now (camera, video camera, music player, NOTHING WORKS!), it still shows there's an update that needs to be updated, but it won't let me click the apply button (nothing happens) to get the update. 6.0 is an EPIC FAIL so far for my Storm!

I am having difficulty downloading the 6.0 program. Once I attempt to do so, the download speed significantly drops. I have tried disabling the fire wall all to no avail. HELP!!

The Blackberry Storm only has 128 Ram from my understanding Blackberry 6 needs more ram that the Storm has to offer and while the 9700 has 256 Ram as does the Storm 2 touchscreen Blackberry's need more ram to run Blackberry 6 thus the reason the 9700 will be getting Blackberry 6. At least that is my understanding but don't quote me on that.

There is a notice on Blackberry Knowledge base (KB23761) which indicates encrypted media cards will not work on Desktop 6.0. The solution is the uninstall 6.0 and reinstall 5.0.1 with Roxio Media Manager. Hopefully they will fix this in the near future.

It sounds like there is a lot of issues so far with DS6

what happened to being able to reconcile blackberry folders with my Outlook personal folders? I can't find the option on this new version? Has this functionality been taken away?

Caspan, my Outlook is 32bit not 64 and is listed as compatible but still can't sync it doesn't even show up as an option anywhere i can find out how to install this thing properly

i don't know it is frustrating there isn't even any documentation on how to even fix the problem i even uninstall-ed and cleaned out the registry still no luck

I managed to “fix” the Unknown Error by uninstalling v6, manually deleting the “Research In Motion” folder in AppDataRoaming, reinstalled v6. It is now working fine and I am able to sync with Outlook without any problems.

Trying to add and delete music is awful. I'm impressed at how bad this actually is.

[...] Download: BlackBerry Desktop Software 6.0 Download: Blackberry Desktop Software User Guide View: Comparing Desktop Manager 5.0.1 and Desktop Software 6.0 View: BlackBerry 6: Inside the New BlackBerry Desktop Software v6.0 [...]

Seriously? No email filter control or the ability to turn off email delivery to your BB while connected? This is the most useless update from BB to date. Why would a new version include a small subset of the features provided in a previous release? What a total waste of time.

There does seem to be a lot of issues from what I can see with the new software. It should be 100% compatible. The new interface is a big change and I found it difficult to find stuff as well. If you click on Organizer does it show the Outlok settings that you want to sync on that page? Under that you can configure each setting? Let me know if you see this.

I totally agree – this a feature is GONE as is the autosynch when you connect as well as setting for synch (range of dates, etc.). Time to uninstall and install the previous version. Total waste of time.

I think I figured out how to delete previously connected devices…

It's not pretty, but it worked…

1. Exit the Desktop Manager.

2. Go to C:Documents and Settings(user name)Application DataResearch in MotionDevices

3. Find the folder with the PIN number of the device(s) you want to delete.

4. Delete the folder(s).

5. Launch the Desktop Manager again, the devices will be gone.

I had the previous version running on my inexpensive ACER ATOM powered laptop. It updated itself … and now it won't run. I have Windows 7 installed.

Any help?

what the heck???? what happened to the hide when minimized option!?!?!?!? going back to v5.1

I have Vista, BB Desktop Software recently updated itself to v6 and now it will NOT run, it starts to open and then a message appears that there is a problem and it cannot run the software. I tried uninstalling and reinstalling, still same problem. Now I have NO Desktop software for my BB

Had the same problem, had to:
1) uninstall 6.0
2) uninstall 5.x, which it didn’t uninstall (go figure)
3) re-install 6.0
Then, it worked.

The lack of the media manager kills it for me, I am going back to versoin 5… this is pathetic…

Hello,

I would recommend disconnecting the BlackBerry smartphone and removing the battery to restart it.

Thank you

Hello,

I would recommend performing a clean uninstall of the BlackBerry Desktop Software as shown here: http://www.blackberry.com/btsc/KB02206

Then re install the BlackBerry Desktop Software 6.0

Thank you

Hello,

I would recommend performing a clean uninstall of the BlackBerry Desktop Software as shown here: http://www.blackberry.com/btsc/KB02206

Then re install the BlackBerry Desktop Software 6.0

Thank you

I've had a Storm for about a year now. My wife wants a smartphone. I'm gettting a Droid for her. This is absolutely intolerable.

Doing a clean uninstall is not for the faint of heart. There are multiple registry entries that must be deleted. I just completed it. Besides the listed registry entries, there are additional ones that must be searched out and deleted. I recommend a registry backup or using system restore to setup a restore point (XP) so if the registry gets damaged it can easily be repaired.

After messing with V6 for nearly 4 days. I have gone back to V5. This will absolutely be my last BlackBerry.

address groups are still not synching….

Storm 9530 and 8830 World Edition; sync to Windows Vista Home Premium 64 bit; Windows Vista Business 32 bit, and Windows 7 Professional 64 bit.
New Desktop 6.0 has interesting problems:
1. Ascendo Datavault is not recognized as an Add-in but as installed and will not sync at all. Notified Ascendo and they acknowledged my issue and said to be working on it.
2. Vista Business will recognize media sync.
3. Windows 7 and Vista Home with 64 bit will not recognize media sync.

4. Windows Vista Home 64 bit will not even recognize Outlook 2010; doesn't know it exists.
5. In two machines, I was asked to update one of the internal softwares…so far 4 separate times after already successfully updated.

Conclusion: Blackberry Desktop Software v6.0 is not obviously not ready for prime time.
I sure hope website has older versions available for download.

Instead of going into registry editing mode, I have decided to just wait a bit.
RIM's failure to remove version 5 on installation of version 6 as part of the setup process, is a real blunder. It is also a blessing in disguise: version 5 continues to work fine.
So I use version 5 and wait for customer outrage to cause movement at RIM which will eventually have to result in a fix.

It wont let me click the apply to get my updates??????

I want the torch so bad but verizon does not offer this phone. Will they be getting it???????

I am having the exact same problem. Did the clean install… Have wasted a couple hours on this now… Makes me glad I am just waiting for a particular android phone to come out… Looks like Blackberry has really started to lose touch.

Try going to Manage Connections on your BB and turning off data network and WiFi. Just remember to turn back on after backup or whatever…

How about a clean uninstall of DS 6.0 and then re install DS 5.0, how frustrating! Please correct the Outlook sync features that have been dropped.

I had the previous desktop manager set up and when the software updated to this version it did not transfer my settings or preferences. It did not know of the backups already performed. It also did not see that this was an existing device. I have tried setting it up as previously but to no avail as it tried importing a bunch of address information from my blackberry into my Outlook. It was trying to import my phonebook but with just the names, no phone number. I would have preferred not updating now that I have all these issues.

This thing is the biggest piece of trash I've ever seen from RIM. Can't get 6.0 working, can't uninstall it now, the previous doesn't work even after a system restore. Complete joke.

Thanks for wasting a good 5-6 hours of my time. Would love to see what was posted if these weren't moderated.

If it does, I can't see them.

Add my voice to the concerns over the following two features that seem to be missing in v6.0:
- ability to turn off redirection to the BB when connected to the PC
- “hide when minimized”

It seems that a lot of thought and effort went into “prettiness” instead of functionality – why on earth would you remove options that can be turned off if you don't like them?

Also, the first boot after installing v6.0 took *forever* – what the heck was it doing? No status bar, no indication of why BB Desktop took literally 3 minutes to start up after boot. No, I didn't have anything else running, my system is clean and not infected with spyware, etc. I'm an IT professional who has used BBs since the 957 model came out, this is one of the worst products so far.
I've uninstalled Desktop v6 and gone back to v5.01 – it's a far superior product in comparison. Not sure who was beta testing this, but it certainly wasn't anyone with meaningful previous experience.

Yes, that does work, but is not a terribly helpful workaround in comparison to previous functionality in v5.01

new 6.0 software is not compatible with other blackberry devices' – BEWARE! If you don't like the TORCH remove the 6.0 and add 5.0 before you sync… I spent 8 hours dealing with BS today

vista PC:”clean” install twice:removed ALL registry entries: run as admin: turned off norton and all others:rebooted many times. STILL “BlackBerry desktop has stopped working”: older versions worked fine.

Same prob here. BB not found on USB, no uninstall working – crap.

Like the new desktop software, but I agree that it is a major annoyance that the Minimize to Tray option is gone. Why take things away?

Hello,

I would recommend creating a new user account and trying to perform the installation from the new account. When do you receive the error?

Thank you

Hello,

I would recommend to uninstall all of the BlackBerry Desktop Software as shown in this article here: http://www.blackberry.com/btsc/KB02206

Then re download and install BlackBerry Desktop Software 6.0

Thank you

Not impressed!! Can't sync with my calender, when I try to configure settings, I get message saying 'failed'! Beta version??? I wish i had had the option to ignore or not take part in this testing, I had no choice, BB Desktop just updated automatically!! No easy way to seek help from application, have to rely on forums. Apple may be happy to put software out there to the massive before its properly tested by RIM should know better!!

Ok, where did “Desktop Redirector” go????

my blackberry doesn't tether with this new update. Doesn't let me select profile or add a new profile. Initialzation of mobile internet failed is the message I get, i find nothing that help me around this.

I had a pop-up ask if I wanted to install 6, so I said yes. WHAT A MISTAKE!!! It didn't import my settings from version 5? So I had to recreate them – Very poor design! Now it syncs Outlook, but not Ascendo DataVault!! What do I have to do to get DataVault working. I use it many times each day. I am not impressed. This may be all I need to switch to the Samsung Vibrant Android phone.

Anyone know how to get Ascendo DataVault to sync?

Most useless DM ever. What the heck happened to the redirector? This is supposed to be for business users isn't it?

Also, what is the point of having a Desktop Manager that syncs photos when the phone can barely handle the load of browsing through a picture directory?

Worst of all, where is the hide when minimized button? Every time I close the DM so I don't have to see it it reminds me of how I'm going to forget about it when I buy an iPhone. The shift away from allowing me to forward corporate emails has rendered the phone useless to me.

I almost forgot. What is the point in having an app store if the useless Desktop Manager does not allow you to sync third party apps?

Just tried it myself. I agree with all comments here… TRASH! Fortunately, I'm about to get a new smartphone. Get what brand it WON'T be!

(If this were an unusual event for RIM, I'd stick with them, but this kind of Cr*P is SO typical of them!)

I have downloaded this and can't get it to sync to my Curve in Windows XP with Outlook 2007. I keep getting error code 0x80043ade. I have platform 3.4.0.55 and version 4.5.0.175. I want my old version back or I need this one to work.

how much of this????

loooser window user. just because there are many users doesnt make it a good OS.

What happened to the Desktop Redirector???? This was a great feature that made my blackberry more useful than other smartphones. Now its gone?? Why do i need my blackberry when any other device gives me the same capabilities???? This was a minor feature but really differentiated the blackberry.

Exactly where did I sate it was the better OS? If you read I am stating RIM is not going to worry about a OS that only has a 10% market penetration but will put out software for the OS that the mass majority is using. It would be stupid to not deal with the largest target market first and others later. And again of that 10% how many of those are BlackBerry users…. MAC was designed for what it was designed for, you're lucky when you get extras because most companies won't even program for a MAC.

Hello,

Take a look at how to use mobile Internet to tether a BlackBerry smartphone to a computer using BlackBerry Desktop Software 6.0: http://www.blackberry.com/btsc/KB23679

Thank you

what for MAC..?

Got the same question, but no answers.

How do you delete media files using the desktop manager from the storage?

I think the BDM 6.0 is great. Only problem is the media sync for the Music files is not the same as is for video and pictures. Can some improvements be made in this connection and given as an update.

how do i do that?
system restore?
and where can i find the previous version?

Follow the directions on the referenced page: http://www.blackberry.com/btsc/search.do?cmd=di….

To find System Restore in XP: Go to START>ALL PROGRAMS>ACCESSORIES>SYSTEM TOOLS>SYSTEM RESTORE.

Version 5 came with my phone. I reinstalled it from the CD. I could not find it online.

I'll need to stay on 5 until this is fixed. The desktop redirector was absolutely required for me as I install it in my business clients to keep me receiving email from each client. Without you might as well have an android or iphone

i have same question

this is stupid? i am not getting my work email on the device

does not work…blackberry desktop is always less than perfect.

This is not a feature of the BlackBerry Desktop Software

I'm having the same issues. Apply button does nothing. and my calender is all messed up. WTF!

so, is the desktop director needed anymore? once i “upgraded” it seems to have taken away the old software…

Total crap, I also went to the Torch which is crap too. I'm going back to the 9800 and V5. BB forgot they are a business PDA, who the hell cares how easy it is to Tweet of use FB!

Where is auto sync? ridiculous not to be included. What are they doing?

I am very sorry I downloaded 6.0. Media Synch does not work. Mass storage is on but the descktop manager fails to recognize it. Where are the RIM guys to help us? I've been posting here and there for 2 days and not a single word from RIM……
Should I change from BBerry to iphone after 8 years?!?!?!

I was fine up until the last week when I keep getting 0x80040fb3 error when I try to sync. I've calmly gone through the forums and re downloaded the desktop and the phone, even restored a backup from July and lost all my apps. I'M SO MAD! YOU SUCK!! MAKE IT RIGHT DAM IT!!

HI EVERY ONE PLEASE SUGGEST ME.
RECEANTLY I GOT THE BB8310 PHONE. AFTER ONE MONTH ONWORDS EVERY TIME I AM GETTING THE JVM ERROR 102
PLEASE SUGGEST ME HOW TO OVER COME THIS PROBLEM.

This Desktop is garbage. Why would these people release such thing? don't they test any more? Where is the feature to wipe clean my emails and mms? Not to mention the installation problems on my 2 computers using Win7. Comments welcome.

Does it Support Windows 7 ?

I finally got sync to stop crashing….now how do I get the apply button to when making changes to the applications?

I see a couple of posts below asking the same question.

I cant stand blackberry anything. seriously… all other devices can connect to exchange why cant blackberry? retarded. the desktop software is so problem ridden its a pain to manage and support users. the BES option is a joke. Not only is it expensive per user, but its required if you want to get any work done without 5 users every minute saying “Desktop redirector i cant find it now” or I'm no longer getting my work emails on my blackberry” “I'm getting a unexpected error while trying to sync” every 5 mins its the same thing what crappy software. I have to go in and delete the intellisync folder in order to get the software to sync even then, no email on the device coming through. yes exchange is working correctly. yeah i have an android device my stuff works just fine and dandy via activesync with push technology. why cant blackberry get their heads out of you know where and create something that is actually useful in a corporate environment? idiots.

It won't recognize my BB! HELP!

This new software is the biggest pile of crap I've seen from a serious tech provider. It's enough to make me want to buy an Iphone!

How dare RIM encourage us to upgrade to a version that has half the features, and is missing crucial things like the auto sync. I don't want to have to manually start the desktop software in order to Sync, and then get rid of the annoying “F: drive would you like windows to open media files in XXX” box that now pops up. I just want to connect my phone and have it auto sync like it used to…

What a total and utter waste of my time.

No Office 64 bit support – How much longer will this company survive in this industry? They had better sinch the Business / Enterprise market, because their foray into the common user market has been a complete joke. Apple and the like are eying the business market with new security features, the clock is ticking. A Canadian organization getting left behind, rings of a Nortel type of fall from grace.

Install of 6.0 desktop Software was a nightmare – after a complete scrub after two attempts, it's working, only to find out I STILL can't use it with my version of Office.
I have got my eye on the Samung Galaxy S – now that I have heard that my 9530 will not get the new 6.0 OS – It's a done deal. Good Bye RIM.

This new 6.0 BB media management system is actually 6.0 BS media management without Roxio. Roxio must be grinning with delight at this disaster and emailing BB 6.0 creator goons daily with the message;
“Somehow ‘I told you so’ just doesn’t quite say it!”

Hi,

Take a look at Support for BlackBerry Desktop Redirector within BlackBerry Desktop Software 6.0

Link: http://www.blackberry.com/btsc/KB23906

Thank you

This has caused a total nightmare, I'm now on my second day of trying to readdress all the issues that it messed up and I'm supposed to be technically minded! I can't for the life of me understand how it ever got released. Do not upgrade to 6, it if it ain't broken don't fix it.

Unhappy is being polite….

Cannot apply removal of apps, what a load of trash, what was wrong with issues 5.x???

What a total disaster. How dare you dump an 'upgrade' into my machine without making sure it works. I've re-installed it 3 times. It doesn't recognise a new bold on win 7, it crashes repeatedly and brings the computer to a snail's pace in the meantime. Total rubbish. Why?

You've got to be kidding. I've been waiting for 6, just KNOWING RIM would restore the ability to sync with Outlook (2010). This software won't even run!
Droid! Droid! Droid!

how to increase my application storage???

It is so common now for a software company to come up a new software which is able to remove all of old versions automatically and then install a new version. Should we leave the old desktop manager or just remove it.

Hello,

I'm testing the new desktop software in order to deploy it to almost 1000 computers in our company. there are 8 case of software crash (Windows ) out of 10 installations!!! What's going on? Any solutions/work around?

Hi, just installed the new desktop manager and now can't update blackberry applications on my bold 9000 because there isn't enough memory – I've deleted all emails and texts, as well as photos and all my media is stored on my memory card, also tried deleting all excess (bascially 3rd party) applications, but still I can't click 'apply' to update as there isn't enough space. Any suggestions? Never had this problem with old updaters..

The redirector for work email was an important element which seems to have been removed. Now I will have to create an exchange server, and be charged more money to do what i can do for free with a Droid phone. In fact the Droid phone will pay for itself just by avoiding BES fees. Why would such a fundamental feature, or capability be removed????

I bought a new Bold 9650 a few weeks ago, and just downloaded the new V6 of the Desktop a few days ago. Everything fine so far, with no problems, but I miss the option of NOT having the device automatically sync when I connect it. When is the new OS available?

Redirector Temp Solution

OK Here is what I did to make Redirector work. I simply reinstalled the original disk with version 4.7/5.0 on my machine. I sync with 6.0, but run Redirector from the old install. Once 6.0 is on the phone, you cannot sync with the old version, but it will still run Redirector. So far, no problems with sync in 6.0 and Redirector from the old version. This is a temp solution until RIM gets their act together, or I switch to a Droid.

I installed 6.0 on an XP computer and it works fine with syncing everything…I installed 6.0 on a Mac and it works fine with syncing everything…I installed 6.0 on a Windows 7 computer and I get this Intellisync “Unknown error reported” message when I try to set up the sync.

I uninstalled all versions of BB desktop software and reinstalled 6.0 – same error. ANY HELP??

I’ve got the same problem, RIM thieved half a day of my time, then I restored my system back to earlier in the day, things were almost back to normal, except sync doesn’t work any more, and I can’t uninstall DM 5.0.1 either. So now RIM has thieved almost entire day, I”m left with a nonfunctioning system that I can’t do anything about. Is there any one with experience left in RIM?

Horrendous. My redirector is gone. I can’t hide it when minimized. It won’t automatically sync. This is AWFUL AWFUL AWFUL AWFUL

I agree with Edjohnson1 – I don't want to sync automatically. There is a setting to turn off the auto -sync and I've tried it several times but every time I restart 6.0 the setting is changed back to the original setting. Please RIM get your act together and fix it!

I have the exact same problem. And the help link below doesn’t help at all since all the buttons are greyed out so you can’t do what it says.

Don't install it! It doesn't work at all with my Storm 2. I cannot get it to recognize the phone at all. Had to uninstall and reinstall version 5.

I don't know how this got release.

MIA “hide when minimized”…seriously?

Ive installes the new blackberry desktop soft. The firs time iv'e conected my Javelin the Blackberry Messeger dissapeared and I could never use it again.
Thats was last monday.
I've checked OS version, everithing appears to be ok but the msgr didn´t appear on the menu.

HELP ME !!!!!!!!!!!!!!!!!!!

Hello,

What issue are you having with the BlackBerry Desktop Software 6.0 Make sure you uninstall any previous versions that you have installed on your computer. I would recommend creating a new user account and trying to install from the new account.

Thank you

Hello,

Application storage is built in and can not be increased on the BlackBerry smartphone.

Thank you

Hello,

What are the issues that you are experiencing? I would also recommend making a post on our forums: http://supportforums.blackberry.com

Thank you

Hello,

I would recommend removing all of the BlackBerry Desktop software from your PC. Then reinstalling it from a new user account in windows.

Thank you

I can't believe the level of effort required to get a mobile device working?! I've followed the KB02206 article instructions to the letter in an attempt to install Desktop 6.0 with no luck or different outcome.

For a device which is market positioned as a productiveity tool, it's greatly failing to meet expectations.

I can't manage folders on my device, I can't transfer documents or files in order to send as an attachment in an email when on the road.

If the only thing I can do is read email, which is a distraction to the task at hand, one needs to ask how productive, effective and efficient is the device?

For a Canadian firm and world leader in the marketplace, it's no wonder other devices are eating into RIM's marketshare.

For the price, I expect better!

Hello,

I would recommend creating a new user account and trying to run the installation from the new account.

Thank you

Hi,

What is the exact issue that you are experiencing? Have you tried creating a new user account and installing the application from the new user account.

Thank you

Hi,

I suggest backing up the device then performing a security wipe as shown here: http://bit.ly/di72gD then re install the application.

Thank you

I just installed V 6.0 and everything in my organizer synched with Outlook 2007 except the calendar option. It says “CALENDAR (not installed)” PLEASE HELP

Great Article. Unfortunately, installing v6.0 of the desktop manager is a nightmare on Windows 7 Ultimate 64-bit. After installation, it crashes whenever it is run. I am on the phone right now with RIM. I re-echo, this is a huge waste of my time and it sucks major.

Same here. Without “hide when minimized” the software is annoyingly in the windows taskbar…
Would love to get back to the previous version, but I'm afraid to waste hours on it…
Any help?

NO REDIRECTOR…. Horrid…. I have kids who now work for me… Their world is TEXTING….
So, when I am in the office… I plugged in…. All E-mails went to my desktop. BB was silent….
If the BB buzzed…. I knew it was one of those “Youngens” trying to contact me. Now my BB is like a hookers vibrator during fleet week…. TOTAL POS……

Hello,

Take a look at this article BlackBerry Desktop Software 6.0 displays calendar as not installed within Organizer.

Link: http://www.blackberry.com/btsc/KB23978

Thank you

I had a regular, legit version of Roxio Easy Media Creator on my system. I just realized (after having the BB V6 Desktop software installed for 2 weeks) that when I updated to BB DM 6 that it must have deleted my installation of REMC. I just went to do some audio editing and Roxio EMC is not there!

I am NOT happy!

Hello,

How did you make out? Is the BlackBerry Desktop Software working for you now? Were you able to install it.

Thank you

OK so it looks a mess – anyone reading these comments would avoid v6. Does anyone know when RIM will fix the bugs, launch a new version and enable blackberry to synchronise with Outlook 2010 64 bit version? We have been patient in the company but will all dump Blackberry soon if not fixed.

I’ve the same problem exactly

same trash back from rim employees, never ever admit a bug or a faulty product. v6.0 does not work period, and you know that as well as we do. I am a certified geek, and this software, simply does not recognize the device is even connected. the built in usb driver is windows 7 based, and will never work on the windows XP platform.

Ok, I would recommend 2 things:
1- switch to DROID. I heard it always works, and they have people who actually provide answers, not like this clownish figure here, who is sounding more like a parrot! “uninstall…reinstall v6.0….thank you”.. with that said, my suggestion number 2 and it is for this Pavel..
2- if you have nothing helpful to say..then please DO NOT SAY ANYTHING!

I can just confitm that this SW is absolutely unusable? During installation it messed up everything! It did not recognize my previous installation and settings. Everything got deleated. But know I cant'n get it working at all! On my XP It fust crashes during setup and I get low level error mesasages – a sign of poor programming an on Windows 7 it is very slow! Dissapointing!!

Rediculous. This is why I bought a BB in the first place…so I could get my work email. I am amazed this feature was removed.

Are there plans to return it to us or are we stuck on version 5 forever?

Hello,

I would recommend creating a new windows user profile and installing the BlackBerry Desktop Software from the new account for all users.

Thank you

same here. Lost my redirector. Does anybody have a clue how to fix this? uninstall 6.0 and re-install 5.x?
Damn.
This update is crap. What a waste of time …

You might have wanted to test this software a bit better.

Version 6 crashes on every launch when installed as an upgrade to 5.01 on my Windows 7 x64 Enterprise desktop. I tried a repair install after that, then a complete uninstall/reinstall, with the same problem.

I expected better from RIM than this; I've had to uninstall and reinstall 5.01.

Mine doesn't see my phone anymore after update. Can't install OS on vista because of 1402 error. Yuk!!!

how to use my bold 2 as a modem when connected to computer via usb cable

You guys need to make sure people know that Media Sync on the new BB Desktop 6 only works if you have a media card. I don't, and now can't figure out how to get the pictures I have taken on my BB onto my computer without sending them one at a time through e-mail. Also, in the old Media Manager I could also add documents and such to the BB so I could open them with Documents to Go. I can no longer access the documents on my computer with the new Media Sync. I guess I will have to downgrade to BB Desktop 5. I sure wish I had been told it wouldn't work for me BEFORE I downloaded it and wasted a lot of time figuring out that it wouldn't work for me.

Plus, when will be see some better compatibility with organizers? I use the Lightening plug in for Mozilla Thunderbird, and right now the only desktop option is Microsoft Outlook, which I do not own and wouldn't use if I did. I am not interested in keeping my calender online, but if I were, I would sure want Google calender compatibility. Or do you guys really want to encourage people to buy Android phones?

We are now in September – I am running Windows 7
Version 6 is an untested piece of s&*^&*t.
I have uninstalled and redownloaded and installed twice.
When you run it from the desktop it flashes up the blackberry logo then promptly exits.

What is worse is that you go to try and redownload the last 'working' version of the software and the link has been removed from the product pages….

I just went out an bout an iPhone4.

Goodbye RIM

Hi,

Take a look at Support for BlackBerry Desktop Redirector within BlackBerry Desktop Software 6.0

Link: http://www.blackberry.com/btsc/KB23906

Thank you

Hi,

Have you tried creating a new windows user account and trying to install the BlackBerry Desktop Software from the new account.

Thank you

Hello,

I would recommend to uninstall all of the BlackBerry Desktop Software as shown in this article here: http://www.blackberry.com/btsc/KB02206

Then re download and install BlackBerry Desktop Software 6.0

Thank you

Hi,

I recommend to check out this article on how to tether your BlackBerry as a modem. http://bbry.lv/aA9771

Thank you

The interface looks pretty, BUT, the program opens in a window so large that the edges are off the screen and the window cannot be adjusted to a smaller size. Also, if the program can still be minimized to run in the system tray, I can't see how to do it.

Installed 6.0. It keeps tell me to connect my Storm II. Unfortunately it has been connected when upgrading from 5.x. So I have to spend more time to clean it up and install the old one back. I should have checked online to see if there is any problem with the software.

What is windows user profile?

I love my Storm, but I hate this so-called “upgrade”. It is for Windows 7 users only. It doesn't work on any other version of Windows. RIM techs really dropped the ball on this one. They could at least tell us this at the onset.

… Last I remembered the apply button was suppose to do something… What a complete FAIL at testing your software RIM. I'm not impressed. It's bad enough you make it hard for software developers to develop any applications, now you put out garbage management software for the device. I might start looking at iPhone after all… <— Not happy

This should have never been released so feature incomplete. And just another reason not to configure software to check for updates, and then blindly run said updates. Aside from the lack of redirector on the personal side of things, the business world found no Certificate Synchronization or Encrypted media card transfer support (KB23745).

I've had only one problem with the new BB Desktop so far:

I have to sync an entire picture folder instead of being able to select only the photos I want to be installed on my 9700. Removing this functionality was ridiculous. I now have to either move photos into separate folder on my 9700 or delete the ones I don't want after uploading the whole pic folder. Stoopid…

Having experienced the v6 problem and read all these horror stories I am not even going to attempt the convoluted, time-consuming, uncertain and risky fix RIM suggest. This, combined with the weakness in everything but email has given me the excuse I needed to change to an i phone.

I've connected my storm to my laptop and the blackberry desktop software says there is an update for the Blackberry Core Applications, the only problem is there wasn't enough storage space. I've uninstalled all my apps and there still isn't enough space for the update. What do I do now?

Hey, thanks for taking the time to share the cool stuff you can do with the ver 6 upgrade. Perhaps you might consider telling us how you do some of that stuff rather than just telling us that you can? I like the name change function you showed me but I am none the wiser about how to do it.

I have the same issue!

Complete crap- again Blackberry. I installed version 6. It wont sync and it won’t close! Says it’s installed correctly. Would love to bill you guys for my wasted time. I’m gonna try and go back to v.5

Complete crap- again Blackberry. I installed version 6. It wont sync and it won’t close! Says it’s installed correctly. Would love to bill you guys for my wasted time. I’m gonna try and go back to v.5

Hello,

Open BlackBerry Desktop Software 6.0 and connect your BlackBerry smartphone. Click on Device in the top left corner and select Device Options. Change the Device name here.

Thank you

Gotta love the “uninstall/reinstall” suggestions, as well as the suggestions to erase your Windows user profile and create a new one, then reinstall – because that is going to solve the issue of beta/reduced functionality software being dumped on the public.

A hint, Pavel: wiping out your user profile *can* be a solution when you’re faced with massive corruption of user settings (especially when it comes to the user’s registry), but using it as a crutch to solve issues with BB Desktop Software issues is getting to be a little weak. When earlier versions of the Desktop software worked but v6 doesn’t after the upgrade process, then there is most likely an issue with the upgrade process, the software, or both. As someone who has considerable years of experience in troubleshooting, I think I’m qualified to make that statement

Gotta love the “uninstall/reinstall” suggestions, as well as the suggestions to erase your Windows user profile and create a new one, then reinstall – because that is going to solve the issue of beta/reduced functionality software being dumped on the public.

A hint, Pavel: wiping out your user profile *can* be a solution when you’re faced with massive corruption of user settings (especially when it comes to the user’s registry), but using it as a crutch to solve issues with BB Desktop Software issues is getting to be a little weak. When earlier versions of the Desktop software worked but v6 doesn’t after the upgrade process, then there is most likely an issue with the upgrade process, the software, or both. As someone who has considerable years of experience in troubleshooting, I think I’m qualified to make that statement

With the new software I can no longer see the “internet connection status” window. How can I get that back?

I can no longer see the “internet connection status” window when I'm tethered to my lap top. Where did it go and can I get it back?

I can't believe that BlackBerry has had such great success. This is my first BB (previous Motorola Q user) and it's total crap! It's absolutely unacceptable that after so many years of development RIM can't come up with reliable software. The BB Desktop simply won't open rendering the phone completely useless for my purposes. I'm taking it back!

I can't get it to work with my old 8707 Blackberry. The software Version on my Blackberrry is v4.1.0.316 and I wasn't able to find any info on the web if there's a blackberry desktop software that supports my phone. Also there's no list of supported phones which also makes it a waste of my time… If you have a solution, via Bluetooth or with USB, on a PC or on a Mac please let me know!
Thanks,
Placi

Hello,
This is a carrier controlled feature as some require 3rd party software in order for tethering to work.
Thank you

Hello,
This is a carrier controlled feature as some require 3rd party software in order for tethering to work.
Thank you

Is there a way NOT start sync as soon as Torch is connected to PC? There may be a timing issue, where before it is connected fully, it starts sync'ing and then throws error. Why do I think that? The status on DM is still connecting when it starts sync'ing. But status if manually sync'ed is Sync.

HA HA HA HA… “… fleet week” – funny!

This is hilarious – I mean, seriously BB? SERIOUSLY? You guys force a friggin' update on me and then – LATER, after I've wasted 2 hours fiddling & effing around, you tell me that the Desktop Redirector is no longer available? Ha ha ha – this is serious, for real and not a joke, right? You guys stripped out the ONLY REASON I OWN a blackberry in this “new version”? Amazing… I mean it is AMAZING that this was released like this. AMAZING!

C U bi-bi-bi-dummies – I'm going to get a goddamned DROID, and I don't care if it costs me a THOUSAND DOLLARS, just like Doug, I'm OUTTA HERE.

Great piece of propaganda here, RIM. This is v6.0 has caused me nothing but headaches. It doesn't sync! I have a desktop with XP and a laptop with Vista. Neither work! DO NOT install DM6. To add insult to injury, RIM hasn't even tried to address the extremely common “Intellisync: Unknown Error” which countless people have reported online for the last month… Thanks for wasting my time RIM.

Why should we even NEED to install a new Windows User Profile? Is this RIM's answer: “Please just reinstall your Windows Profile”. No, thank you, I actually want my operating system and my associated User Profile to work just fine. How 'bout your programmers put out a new version of the software which actually works? Rather than telling us to “Install a new User Profile”?

Is Pavel a person or an automated RIM response? I don't think RIM has anyone actually trying to address these serious problems with version 6.

Seriously, Pavel, who the hell are you? You are posting worthless information, and aren't identifying your “sources”. A few notes, and please keep these in mind: 1) telling people to “create a new user profile” in Windows is NOT a solution. That's a sign that RIM needs to fix (quickly!) it's v6.0 software. 2) Downloading and reinstalling v6.0 has apparently NOT solved the problem for more than a few of us. Stop repeating your own (not working) solutions. IF you know, on good authority, that these two “solutions” should work, then why don't you tell RIM so that they can look under the hood and solve the problem, and THEN release a new version of the software.. like yesterday.

Pavel, do you read this stuff before you refer to it??? RIM doesn't support the Redirector per the doc. Why? Why remove the feature? My client, AT&T of all companies, doesn't allow non-employees to use the corporate BES. Redirector was great for getting corporate emails. Great little feature that a difference. Now its gone. Funny, Verison Droid commercials are now promoting that they support this. Going to get an iphone.

I synced a playlist, but now I have some duplicate songs (some songs were already on my blackberry). How do I view and remove selected songs off my blackberry using the desktop software?

I managed to install and get it connected with my 9700. No problems here… Then the “Update my device” button (which was initially blanked out) informed me that there's an update.. guess what after updating, my version of device software changed from an East Asian version to an European version!… lost all the East Asian language I had installed previously… my advice to those with earlier versions.. KEEP IT.. DON'T UPGRADE!

Terrible upgrade. Simply avoid it if you possibly can.

You might need to install the language package on your BlackBerry.

In Applications, you should see the available languages. If not, you can visit your carrier's download site at http://bbry.lv/cp57Eb to install the handheld software and re-install the language package.

crashes constantly… wish I never downloaded i this morning! can anyone help? I try to open and sync and I get a MS error message… I turned off my kaspersky internet security… how can I sync again???

Once I remembered to run as administrator had no problems at all, running vista and BB bold

I've got to agree with the majority of these postings – this is a complete load of garbage. Using the old BB desktop manager I was able to download pics to my computer very simply and quickly.Since downloading 6 I've been unable to download anything – and spent hours doing it.

Who are the boneheads who came up with this? – Heads should roll!

I like the new software, but i really miss being able to delete individual pictures from the phone via the software. I take photos all day long on my Blackberry as part of my job and some of them I can delete as soon as I have downloaded them. I used to be able to do that on the old software from the interface as I went along, now I have to disconnect, go to the file on the phone and find the pictures and delete them from the phone individually – very time consuming when I can have over 100 pictures on teh phone at any one time. The software only allows me to delete all the media – not what I want to do and not very helpful – for me, it's biggest let down and I wish I still ahd the old version – please update the new software to allow deletion of pictures via the software ASAP, thanks.

This is just the little push I needed to dump my Blackberry and get a smartphone. I was gonna wait until Verizon offered iPhone, but this is it. Try to configure settings for Outlook and get the message “Unknown error”….. dead end. What am I? An effin engineer. I just want this piece of s**t to work. Bye forever BB. good riddance. PS. Sell the stock, too.

Software doesn't work. Install sits at 99% forever. Once finally cancelled that, it seemed installed, crashed on bluetooth sync. Tried again, worked. Next time, get message that my BB is rebooting or battery is dead, and it cannot connect over bluetooth. Reinstalled from scratch, install fine, but same problems. And it does not close at all. Horrible release, I cannot wireless sync at all now.

Excellent! My problem is solved – for now . I found that BlackBerry Desktop Manager 5.0.1 b073 was available at Download.com, so I uninstalled 6 and downloaded the old version. Everything is working just fine.

I'm going to hang on with this until its time to get a new phone – and then, guess which phone I won't be buying? . . . You got it!

Hi,
i had the same problem and discovered that the app crashed while it was trying to access some divx-/ffdshow related functions. So i just added “Rim.Desktop.exe” to the list of ignored apps in the ffdshow video configuration. The next startup a divx-update appeared at the same point but the desktop software did not crash.
hth
shalom

I came on here to see if the problems with DTM v6.0 had been resolved—evidently not. The best advice I’ve seen on here is to make your next phone something other than a Blackberry. I’m tired of being RIM’s Guiana Pig on new software. You’ve wasted enough of my valuable time. Verizon is still recommending that v6.0 NOT be installed!

I came on here to see if the problems with DTM v6.0 had been resolved—evidently not. The best advice I’ve seen on here is to make your next phone something other than a Blackberry. I’m tired of being RIM’s Guiana Pig on new software. You’ve wasted enough of my valuable time. Verizon is still recommending that v6.0 NOT be installed!

I agree…V6, never seen such a complicated piece of junk. Fortunately it did not erase V4. This just may get me to jump ship when the provider's hardware upgrade comes up.

I agree…V6, never seen such a complicated piece of junk. Fortunately it did not erase V4. This just may get me to jump ship when the provider's hardware upgrade comes up.

Worked fine for me, i thought it was an improvment to 5.0, no prblem. i'm running xp with a 8900 curve.

i'm changing BB's soon though so i have to transfer settings so that will be fun.

Worked fine for me, i thought it was an improvment to 5.0, no prblem. i'm running xp with a 8900 curve.

i'm changing BB's soon though so i have to transfer settings so that will be fun.

I have a BB 9530 Storm and was using 5.0 desktop. Downloaded 6.0, now I can not get my Docs to Go files on my PC. Can view media files but not doc files. What's up?

I have a BB 9530 Storm and was using 5.0 desktop. Downloaded 6.0, now I can not get my Docs to Go files on my PC. Can view media files but not doc files. What's up?

Hi,

Document sync is not a feature of the BlackBerry Desktop Software. You can use Windows Explorer to move and transfer files to the BlackBerry smartphone.

Thank you

I'll add my voice to those who could not make 6.0 work. It sync'd once; then wouldn't connect to my Storm 2 again. Had to uninstall all components; tried it a second time; still wouldn't connect. Uninstalled it and downloaded 5.1 — guess what: works like a charm. STAY WITH 5.1 UNTIL THEY FIX THIS, IF THEY EVER DO.

Every time they update the BB Desktop to a new version they forget this feature. Don't know if they are sloppy or what, but do understand that they are more focused on corporate clients who generally don't care about the Blackberry desktop becuase they use exchange server. Blackberry better work harder or the small business and individual users will all jump ship to the iPhone or Droid. Blackberry used to have a distinctive advantage, but not so much anymore.

Huge improvement on the old version. Sync is more reliable and about 10 times faster. My Outlook organiser information – several thousand entries – syncs in about 7 seconds

I'm glad I read all these comments which strongly swayed my decision not to download 6.0. I'm just sorry that all you folks had to go through so much trouble.

Thank you very much.

Check out the following article regarding your issue with Mass Storage mode detection:

http://www.blackberry.com/btsc/KB19717

Cheers,

The audio lag for 95% of uploaded converted mp4 clips to BB8320 phones is horrific. All the various software that converts let’s say flvs to mp4s cannot fix this issue. This is blackberry’s fault ever since it got rid off roxio. I will get anything but BB for my next phone if BB doesn’t get this issue of video mp4 audio lag perfected. I’m sure Japanese companies fixed this kind of issue 5 years ago…..

I think BB help staff have all been fired. I’m not sure why they can’t show up here to give you advice. This is disgusting -BB takes our money but provides no proper customer service – like all the best companies in the world do. My advice is to check and see if you have enough storage left on your phone to save any more images- a media card is used to add a vast amount of extra storage. Apparently BB has no intention of helping its customers- showing they don’t care> time for everyone to send a message and get any other phone rather than a BB unsupported phone.

DM v6 was installed on my Windows 7 computer through an automatic update. I got the calendar not installed error and followed the instructions to fix it. Now DM works beautifully. The problem I have is that the uninstall/install process rendered my Roxio Creator 10 useless. Is there a way for these applications to coexist?

Boy.. funny if you read thru the whole thing that the only thing that Pavel is suguesting is the same thing over and over again.. even thou people are telling you that that is not working or is not an option.. Think pavel should be fired for not listening to his customers.. what a joke.

After reading about all the problems many are having with 6.0 I feel pretty lucky that the only thing that doesn’t work for me is the “Apply” button for updating applications. Initially mine also wouldn’t connect but I simply unplugged the USB cable and closed the program. Then reloaded program. Seemingly fixed everything but that darn apply button.

How do you access the internal memory of a BlackBerry from Desktop 6.0? I would like to move some ringtones off my Media Card into the internal Memory.

This is all new, shiny, and great, however the new desktop software (6.0) doesn’t allow managing of address book. You can either delete the whole address book (who does that anyway?) or nothing. What if I need to open my device contacts on desktop and pick which one’s I want to edit, or delete? Which is obviously more convenient to do from the desktop than the device, especially if you have a lot of contacts. This option was available on the previous versions of desktop software. Developers, please, please, please, don’t decide what’s better for me, let me decide!

So what is the resolution? Going through the same problem right now as a result of getting a new (Windows 7-based) PC and having to download this new DM. Anyone successfully resolve this?

how do you download it, been trying for 6 hours:)

RIM must have responded to a lot of the MANY very grave concerns people narrated here 2-4 weeks ago. I upgraded to Desktop Software 6 less than 2 weeks ago. Most functions work well for me, and it’s without question a HUGE improvement on the 5. I use a BB 8320 Curve, and I am on a 32-bit Windows 7 Ultimate platform. I stumbled on this forum because, like Gonzowerke750 (who posted 1 week ago) and ScottInIndiana (who posted 5 days ago), the problem I have seen – and this is the only one for me – is that the “Apply” button in the Application Loader is frozen. Unfortunately, RIM still has not fixed this. I have wasted too much time already trying to fix something that has actually never worked.

Still cannot install it on my 64-bit Windows 7. After reading your post I tried again,… for the fourth time. Now I can’t even get previous versions installed. Now I have no way to sync my PC and phone. Anyone have a suggestion?

Hello!

Were you receiving a specific error when installing BlackBerry Desktop Software? I would recommend following this KB article: http://www.blackberry.com/btsc/KB02206 and then attempt to re-install again.

BlackBerryHelp_Corey: How do we resolve the non-responsive “Apply” function in the Applications loader? This remains a problem even for those of us who have got DM working in all other respects.

I cannot find desktop Redirector software to install. The one I had got corrupted

I didn’t get a direct answer from BlackberryHelp, but I am happy to report that today (October 7, 2010) the “Apply” function worked for me, and I have been able finally to remove some applications from my device as well as updated my OS. As it stands, I don’t have any other complaints.

I am really sorry to read about all the problems people are having because this Desktop Software (6) is distinctly superior to the version it replaced.

I can’t believe you guys removed Desktop Redirector without any warning. It effectively took down everyone’s Blackberry’s (in our small company) without warning.

Now, all the folks here who wanted to force a switch to the iPhone might actually get that to happen as a result.

Hello,

Language support is determined by your provider. Here is how to obtain language packs for BlackBerry Smartphones http://bbry.lv/c4Oic0

Hello,

The internal memory is not accessible, you can however move files on the device using the explore option with in Media.

Have a look at this article: http://bbry.lv/cdxdaI

why can RIM not put out a version of the desktop software that syncs with itself. If you do not have microsoft outlook, office package etc then you can only backup your information. However there is no way of viewing it on the PC. So if your phone is in for repair you can do a backup – no problem but you cannot view the info eg if you require an address or phone number, memo etc. Very Frustrating. Please bring out your own Desktop Package for those who do not sync to other programmes.

Hello Aliza518,

I suggested you uninstall and reinstall the BlackBerry Desktop Manager.
You can download Desktop Manager 5.0.1 from here: http://bbry.lv/b5oiMF

Cheers!

how do i sync one song at a time without creating a playlist?

In previous software versions you could synch with a PST file (see http://www.blackberry.com/btsc/KB05130.) How do you configure this in v6.0?

Hey frustrated,

If you are going to be using the media sync option then you can only do playlists. You can use a USB connection and mass storage mode to move singles files over using your computer: http://bbry.lv/9WCFBT

DTM 6.0 utilizes Mass Storage Mode, which reads the on-board storage (for the Storms, Bold 9000 and Torch) and expandable storage only. It can’t connect to sync media stored directly in the device memory.

DTM 6.0 utilizes Mass Storage Mode, which reads the on-board storage (for the Storms, Bold 9000 and Torch) and expandable storage only. It can’t connect to sync media stored directly in the device memory.

Redirector was discontinued because virtually every email can now be integrated through the BlackBerry Internet Service. If you can log in to check your mail through OWA, you can integrate it to your BlackBerry.

Redirector was discontinued because virtually every email can now be integrated through the BlackBerry Internet Service. If you can log in to check your mail through OWA, you can integrate it to your BlackBerry.

Hi Brettcporter,

Where are you seeing this “connector specific error”? Is this when you perform a sync or is this appearing elsewhere?

I uninstalled 6 and reinstalled 5. 6 doesn’t have redirector so you have to configure your BB to fetch from the Exchange Server instead of redirector forwarding to the BB. A huge pain if you store your personal folders on your local machine instead of leaving them on the server.
The old saying is sure true here, “If it’s not broken, don’t fix it!!”

If you store your email on your local machine instead of an Exchange Server, then if the mail is transfered to your local machine before BB checks via it’s BB Internet Service, you will not be able to retrieve the message. I’ve tried both at the same time and I only get about half of my emails via the BB IS.
Revert to version 5, it works fine and has the features we all have come to expect.

when i click on applications its saying i need the device manager can anyone help?

Guys I found a solution to the redirector problem on version 6.0. All I did was reinstall my version 4.7 despite having 6.0 installed. They are able to run simultaneously on your machine/pc then obviously you can reconfigure your redirector from the older version and still use version 6.0 for other functions. Remember though that when installing version 6.0 it will upgrade your current version, then once installation is done install the old version again. Enjoy Your BBz!!

WHY DOES NOT BALCKBERRY SYNC WITH OUTLOOK 2010…..THIS IS CRAZY

How did you manage to keep it from crashing? This is my 1st BB and I swear I thought Sony Ericsson was incompentent. I ran tried downloading from the BB site but it kept crashing. Well the next day I thought I’d play it smart and use the mini disc on my laptop—well it only read BLACKBERRY and had a loud scratching sound (also wouldn’t let me eject it, had to turn system off to reboot).

I did manage to get it working on my desktop. While it was downloading apps saver I took a chance and hit the configure settings in which it took several mins (as compared to the automatic error signal) and it downloaded. I thought I had found the answer but when I attempted to do the same on the laptop it comes back with ole familiar.

Where the hell did the desktop redirector go? It simply disappeared, and I can’t find anything on the Blackberry site about how to download it or add it. What’s up with that?

Hello DH,

BlackBerry Desktop Manager 6.0 currently synchronizes with 32 bit version of Outlook 2010.

If you are using Outlook 64 bit, have a look at this article: http://bbry.lv/bZHrEO

Hope this helps.

Hello Shb,

Desktop Manager 6.0 does not support Desktop Redirector.

You can download 5.0.1 from http://bbry.lv/b5oiMy which still supports redirector.

Cheers!

I can not actually manage my media. I can only add playlists or genres. If I want to delete media, I have to delete all of it. Did the developers actually test this before dumping it out there?

I try to add Outlook to intelsync and when I click finish the sync goes away it doesn’t save. I can save outlook express and works fine, but not outlook.

Help

I have a BB Storm and have it synced to Outlook calendar, contacts, etc. Initially, when I synced my calendar daily, it would only ask me to approve the items I added that day. Now when I sync, it asks me to sync every item in my calendar. I am syncing 150 items each time instead of the few items that I added that day. Any idea how to change it back to only syncing the new items?

After syncing my phone to this, it duplicated my calendar entries not once, not twice, but EIGHT times. RIM is so terrible right now. Every day it another step towards a Droid.

Hey Justin,

I’m sorry to hear the synchronization is not working properly. I would suggest checking your calendar databases to see if there is any mismatch. Go into Device>Backup and click on custom. Then look for Calendar and Calendar all and if they are shown as mismatch numbers I would suggest looking at this KB article: http://www.blackberry.com/btsc/KB19240

Yo, BB. I just bought a torch, upgraded your desktop software, synchronized the phone and outlook, and now all my email accounts have disappeared from Outlook. You guys want to explain what happened please? Also, where do I send my bill for the hours I just pissed away because of your product. I believe I still have time to return the phone and get a droid if you can’t get back to me quickly and explain what just happened, and what other time consuming surprises I’m going to find. thanks

I have a Torch and when I use the synch I don’t have the Media pictures option – just music. Any ideas how to fix that?

I will be moving to Verizon dual-core Android when it is available. I have had several BB’s, and I have just had it.

Did all of the above, but…

There are two calendars showing on my BB: “Default” and “my-e-mail”. Only the “Default” will sync with Outlook while any appointments I wish to enter on the BB go to “my-e-mail”. To make things worse, the appointments entered on the BB, don’t even show on the device unless I select to view only “my-e-mail” calendar. If “show all calendars” is active, the appointments still won’t show. Question:

How do I make the appointments I enter on the BB visible on the device by default and sync with my laptop?

Any help would be appreciated.

Vladimir

Hi V Scekic,

This blog post on managing multiple calendars on the BlackBerry should be helpful. The section on merging calendars should help you synchronize information from both device calendars. http://bbry.lv/bozTNY

Hi Siofra,

Are you using BlackBerry Desktop Software 6.0 for the PC?

Downloaded and installed desktop manager 6.0.
Error that I was using Outlook 2010 x 64 bit version and to install 32bit version in order to sync.

I only have Outlook 2007 32bit installed.

Any suggestions from anyone?

My 8520 is displaying the wrong telephone number on the desktop screen. It is showing my old SIM card number, even though the SIM card number has been changed in Advanced Options and appears correctly when I make calls. SIM cards were switched between countries within hoiurs of purchase. Any advice?

Hey Denisrl,

Just to clarify, you’re talking about the number that shows up in BlackBerry Desktop Software is that correct? I would suggest following these steps in this KB article: http://www.blackberry.com/btsc/KB02206 and the re-install BlackBerry Desktop Manager.

Hey Cossak2007,

Do you receive that error when you’re trying to configure your synchronization?

Why can I not have Outlook 2007 and DM6.0 open at the same time? When will RIM fix this?

Does anyone know if is it possible to run a Desktop Sync (Calendar,contacts, todo’s) without the PC being connected to the internet?
I installed Version 6.0 on my Windows XP machine, and all went well until i asked it to sync, it automatically looks for an internet connection (prob to verify that latest software is installed) and wont proceed without getting online. Problem is that my machine cannot be hooked up to the net as company policy…
Any Ideas of a workaround (i tried installing the older version 5.0.1 – has the same issue)
Thanks

Hi BB-Addict,

Have a look at the link below, it explains the issue you are seeing:

http://www.blackberry.com/btsc/KB16471

Hi BBhelpRyan,
Company policy doesn’t allow the computer to be hooked up to the internet. Your link explains how to connect to the internet, but not a workaround for computer that CANNOT have internet access.
Any ideas? If none, whats the last desktop version that works with BB BOLD 9650 and DOESNT REQUIRE internet access.
Thanks

Hi, I have installed Desktop Manager 6.0 in my laptop running windows 7. I could not configure settings to Sync organizer data. Can anyone please help me out? Thanks, Ram

Hi BB-Addict,

The BlackBerry Desktop Manager requires an initial connection to the internet to synchronize for the first time.

Hi Ram,

Are you receiving an error message when setting up synchronization? This article should provide more information on the synchronization setup. http://bbry.lv/aZWyKI

Understood that the current Desktop Manager requires an initial connection. What is the last desktop version that works with BB BOLD 9650 and DOESN’T REQUIRE internet access?

This post with the attached article did solve all my problems. Thank you!

Hi BB-Addict,

Currently all available versions of Desktop Manager require an initial internet connection when configuring synchronization.

where is the option for Internet Modem in 6.0 Desktop Manager???

did not work for me. I had to reinstall OS twice after I connected my bold this software.

OK… WHAT’S GOING ON WITH SYNC!?!?
This stupid thing does not recognize Outlook 2010 at all… I can put up with not having a Redirector anymore, as long as all the replacement parts work! BB DM Moderator(s), PLEASE post a SOLUTION that works! Or at the very least have the previous version(s) available to go back to… this is ridiculous! I deliver medium to large software systems as my job, and I would hang my head in shame if I ever delivered such a piece of crap… Ever hear of a Software Quality Assurance process? An immediate response would be helpful… there are a lot of users now stuck because of this blunder…

Well, now that I’ve got, you know, a New Phone–thank you very much– it’s syncing right and backing everything up. However! “Removing or adding an app” is NOT “just a matter of clicking on the ‘+’ or ‘X’ buttons in the action column,” and the Application Summary screen IS NOT updating “to reflect what will happen after you select ‘Apply’ for the changes.” These language packs refuse to leave me alone, and won’t even update at least like they’re saying they want to (while I click the “x” button like mad)

YES I have uninstalled the program and gone and reinstalled it.
YES I have disconnected my phone rebooted it, exited and restarted the program, and reconnected again.
YES it is the ONLY thing not working (a miracle in itself, I should think.)

This is the last time I’m going for a Blackberry. I hate having to do this every single time I plus my phone in.

i have loaded software version 6 ontp vista after removing old version. Will not launch..any suggestions?

i have loaded software version 6 ontp vista after removing old version. Will not launch..any suggestions?

WOW 6.0 has taken a beating over the last few months. Any updates? Anyone out there using it and satisfied??

Hi, I am a new Blackberry user. Just bought a Bold 9780 and installed the Desktop Software 6.0.0.43. It installed fine but when it launched, the first error message came up “Rim.Desktop.Autoupdate has stopped working”. After that went away, I get the window shown above and went through the initial set up process. However, when I clicked on “Organizer” and then on “Configure Settings…”, the program would attempt to configure with at a “Blackberry Data Synchronisation” window but will crash halfway with the message “Blackberry Desktop Software has stopped working”. I have tried to launch the program as “administrator” and got the same response. I have searched through all the forums since last Thursday on your support site and others and can’t find any resolution. I have also done a clean uninstall as mentioned in one of your articles and reinstall but that didn’t work too.

Any suggestions?

Same problem. Is it really necessary to uninstall the NEW version and install the OLD one to solve the problem…
Looks funny

This is stupid I cannot hit the apply button on DM, why I can’t use my SD to install apps and stuff? W H Y ???? my old N95 had that feature, W H Y!!!! ??

Hey Cesarinho,

When you select the ‘apply’ button are are you receiving an error message? also to address your question in regards to installing applications from the media card, this is currently not supported.

Did you find a soluation to this? I am having the same probelm..

Did you find a soluation to this? I am having the same probelm..

How does BB get away with rubbish? Installed v6 desktop software, it failed, followed the steps…wasted hours, v5 crashed the computer trying to un-install, loaded v6 got it working after hrs, noticed my computers D drive had disappeared? System restored and D drive was back, so was v5 desktop software…installed v6, D drive gone again…system restored…then my phone crashed had to be replaced, came back with an old version software on it, updated it…won’t connect to V5…tried calling a friend…oh…old phone number…getting the picture? Forget about all the bells and whistles when the hell would I get time to get to those…I’ve wasted weeks on this I figure a fraction of this time abusing the store that sold it to me will achieve better results…thanks for “popping” into my life. GOODBYE

Try clean uninstalling the BlackBerry Desktop Software as shown here: http://bbry.lv/acVRkU Then reinstall, making sure to reinstall it in a Windows user account with administrator privledges. Make sure your device is not connected to the PC while you are uninstalling and reinstalling the Desktop Software.

Cynthia, is there a redirector fix? I need the redirector!

Can anybody tell me if BB DM 6.0 supports redirector? If not what version still does allow redirection?

Hey Nathab_b,

BlackBerry Desktop Redirector is not available in BlackBerry Desktop Software 6.0.

To use BlackBerry Desktop Redirector install BlackBerry Desktop Manager 5.0.1.

it asks for a password but I have’nt created one. so it dose’nt sync up the computer and phone together

I installed the latest version today and got all the mess described here, houres waste in trying to make my sync work again. uninstalleed 6, reinstalled 5, still no use. am installing 6 again, hopefully it will work. if not….another couple of houres wasted. when you launch something, at least make it workable

Hey Grant,

Do you have a password to unlock your device? If so then this would be the same password you would use when connecting to BlackBerry Desktop Manager.

Hey Nathan_b,

The BlackBerry Desktop Software version 6 does not support redirector. You can download version 5 here (http://bbry.lv/b5oiMF) which will support redirector.

To update and connect a device to a PC to get it functioning again is a challenge – especially when you have multiple hardware and providers, but it is possible. I have to comment that it seems more challenging than it should be – probably because these Blackberry devices are “catered” to so many different providers and their hardware models are constantly changing. That said, it took me about three hours to reload an 8900 that was purchased “unlocked” from the internet – I have three different BB’s and had no problems updating them or backing them up until this one – I got an education. It required clearing my existing PC RIM software, wiping the phone (fortunately the SIM had the contacts) and reloading it from scratch with the updated versions of everything – the phone was a refurb “unlock” (a mistake my friend made in my opinion anyhow) that initially worked fine until he tried some applications downloaded from his provider – then the “App 200 Error” message appeared.

There must be an easier way? Christmas will still be good – he has a phone that is working normally now!

RIM: Please see if there are “universal” options to update and transfer? These are “open source” with Java?

The only way I found to delete my unwanted apps was to reinstall my OS and turn off the network when it boots back up. After that you can go to options/applications on your phone and it will allow you to delete any 3rd party apps or ad dons. Many of my apps that were core apps were ad dons after reinstall of the OS and able to be deleted. After deleting over 50mb of apps I turned on the network and downloaded what I wanted! I think its a problem with all the crap Verizon shoves down out throat! Hope this helps others as it did me. My storm is running much better now. Just wish it had more memory for apps.

The desktop software doesn’t even install properly on my Vista system. I took the setup file to an XP system where it installed fine, but as soon as I started to go through the steps shown above, the software crashed. Have to agree with many blog posters here that this is a piece of untested poo thrust on unsuspecting people. Wish I had the sense to buy an iPhone 4.

Please add function to read & reply message in BB through BB Desktop Software.
Therefore, if we connect BB to computer, we don’t need to un-plug BB first to write message in BBM (single contact or BBM group).
It will be great if all messaging application that installed in BB could be open in BB Desktop Software too (ex.SMS, YM,Gtalk,etc.).
I remember this function in other smart phone desktop manager; we can read & reply SMS that coming to handset through desktop manager in computer.
Thank you.

Just formatted my hard drive and installed XP Pro fresh. Figured I would download Desktop Manager from the web just like when I first installed it. Only thing is I didn’t check version numbers. To my shock DM crashes on every video I try to sent to my phone. Worked great when initially installed many months ago so I did alot of digging to find out I downloaded the new crappy version 6. Talk about taking a huge step backwards. You wasted a good 5 hours of my time.

This is my second and last Blackberry (9800). I have never had any Blackberry software work out of the gate. Could not get Blackberry 6 working and I’m not going to spend any more time playing with it. I agree with other users – complete joke and poor support by RIM.

I got my brand new blackberry bolde 9078 and the desktop manager software6.0 doesnt even recognize it!
I uninstalled it back and forth, nothing !!!!! so, yes, I would love to get started with this amazing easy for everyone to use product, IF IT ONLY WOULD WORK, I kindly ask for HELP. I have a PC, windows 7.

As an early adopter of Blackberrys many years ago I’m really disappointed with this lastest version of the Desktop Manager which auto installed itself on my device. I have a number of images on the internal memory device which I can no longer access move to/from my PC – saving the device far less attractive than ever before. Come on RIM give us back access to the internal media memory. Off to find an other version of Desktop manager in the hope that I can once again access these images without the need to purchase a media card.

i install new version of blackberry desktop software but he is not working please give me solution

Apply Button does nothing for my 5.0 running 9000 bold… very annoying…

Have you verified on your wireless provider’s download site that there is an update available for your device? http://bit.ly/cukObT

Can you provide more information on the issue you’re having with the Desktop Software?

Trying the steps in this article should help you have your BlackBerry recognized by the Desktop Software. http://bit.ly/gl27xH

Hey Stephen Davies,

Did you have a older version of the BlackBerry desktop software installed on the PC before? and also have you tested a different user account on the PC?

Hey Stephen Davies,

Is the PC Bluetooth enabled? If yes you may need to update you Bluetooth drivers on your PC.

Yes it is enabled. There was a driver update, I’ve installed it and still not working.

Yes it is enabled. There was a driver update, I’ve installed it and still not working.

Yes it is enabled. There was a driver update, I’ve installed it and still not working.

It was a new installation. I’ve successfully installed using a guest account which obviously is then available to any user. Thank you.

Hi Nicholas, you’re right it’s ridiculous that you should need to do that, but it did work for me. Just delete the account afterwards. Good luck!!

I have upgraded to BB Desktop Manager 6.0 and I am experiencing the same problems as the people below had 4 months ago, “unknown error ” when I try to set up synchronisation again, as it did not copy from my previous v5. I would like to de-install v6 and try to find and install Desktop manager 5. But I am running W7 and the instructions on KB2206 do not cover this OS. Please help someone. JK

It would be nice if the APPLY button actually worked. All suggested resolutions on the Blackberry forum from your “experts” suggest that it doesn’t work due to having an Enterprise Activation. I don’t have an Enterprise Activation, it simply DOESN’T WORK. I’d think that you’d be able to see that rather than responding with “canned answers”. Get it right or don’t do it at all.

Hello Stephen,

What exactly happens when you try to run the .msi file as outline in the aforementioned article? Does the file not run? Run and fail?

Thanks
TG

Hello Stephen,

Have you verified your PC is using the default Microsoft Bluetooth drivers as shown in Task 2 in this article? http://bbry.lv/h40IGG

Cheers,
Thomas

Hello Jul,

This article should help you uninstall BlackBerry Desktop Manager on your computer: KB13187-How to uninstall or modify BlackBerry Desktop Manager on Windows Vista and Windows 7 http://bbry.lv/ejN9t9

Hope this helps,
Thomas

hey i have a question… I deleted the input language in spanish when i was updating my applications is there any way to re download it back on the phone???

It did not run.

Same here! don’t forget to run as admin!!!!!

The Desktop installation doesn’t work on my laptop and neither does the previous version so now I have no ability to sync my BBTorch. Not only that, the Desktop 6 installation has knocked out MS Outlook which has meant that I’ve had to apply a system restore. I tried the suggestion of cleaning out the system registery (BBHelp_Pavel)before re-installing, but it didn’t work. I don’t think I will try this again and will have to move to another device.

It’s using the hardware third party hardware driver. Will changing it to the microsoft driver solve the problem, if so how do I do that as I can’t see it as an optoin anywhere.

What the He**! Purchased the new Curve and download 6.0 that worked for 6 months on XP SP3 with Outlook 2010, then crashed. Apparently a bug with Net Framework 2.0 that cannot be fixed.
No support from RIM.

The BlackBerry Torch will not install drivers to my vista 32bit. problem with installing drivers. how do we get the drivers . im tired of trying but i really need to backup the device

This new software is a prime example of why Apple is popular. Unlike Blackberry they make everything easy.

Crashes my 8GB Lexar card everytime I sync my 9780, otherwise fine

when i go to applications it says reading, etc. but when its done nothing shows in the application screen! why is this?

Hi Honeybeefem,

This article should help the Desktop Manager detect your device. If this does not resolve the connection issue, try doing a clean uninstall of the Desktop Software then reinstall it. Make sure to reinstall it in a Windows user account with admin priveledges. http://bit.ly/aMZYJL

Hope this helps,
Cynthia

Blackberry each update is more ridicules then the one before. Last update wipe out of my data from blackberry. I will never in my live get again this piece of useless not smart device. I am sure any Chinese product can perform much better than not smart blackberry. I wonder where from these engineers are.

Resolve the Unknown Error on Synch with Outlook
Resolve the failure of 6.0 to remove the 5.0 version causing a registry cleaning
I have spent time and IT time on this and it is not resolved

Hi everyone
Can anyone help me to find a way to move only my Contacts from bb software 6?????????

Hello ELIE,

When you go to Organizer, you only need to check mark off Address Book.

The Desktop Manager will detect any compatible desktop application you have installed when you configure your settings (such as Outlook).

Hi Jthoward,

When you go to Applications in the desktop software, is you BlackBerry connected using the USB cord? Also did you download and install your device software from your wireless providers download site? If not see the follow link for your wireless providers download site: http://us.blackberry.com/support/downloads/download_sites.jsp

How can i get the desktop software for Blackberry Pearl 8100 without a CD, website is confusing?

I want this off of my curve 8250. I hate it. The setup is completely ignorant. I want my old software back. I downlaoded it straight to my phone, no computer involved. How the heck do I delete it?

New windows user profile isn’t a long-term fix -
This worked for me for a few weeks but then got Intellisync “unknown error” again.

I have spent 7 hours on the phone with Blackberry support and am at the end of my rope (and haven’t synched Outlook for 6 weeks…)

all the apps do not work and seems that it is slower?

You should have warned people that installing 6.0 would change things significantly –and not for the better. None of my apps work. You folks are out of business in two years max.

i can’t figure how to make appear again my mobile internet button, how can i configure my torch as modem, how can i tethered my blackberry torch 9800?

Installed DM6, I can no longer sync with Outlook 2007. With the previous version, it was there. Calendar and contacts are cumberosme to be synced the old school way (manually). Any thoughts?

For some reason I cannot seem to get the OWA setup to work. We *do* have access to our corporate mail through outlook web but no matter what combination of info I plug into the BB internet mail setup it just doesn’t work. Redirector still needed I believe.

Hi Alex,

Try following this article to integrate your OWA account on the BlackBerry. http://bit.ly/1ZfcRP

mine doesnt work.. i download it many times but it says that there is an inconvience..

Hey syasya,

Did you have a previous version of the BlackBerry Desktop Software installed? Also what is the exact error you’re receiving?

i downloaded it and everything but i couldn’t get version 6? and when i tried to update the device it keeps saying theres no update?

Read through comments and was about to uninstall Roxio and BB desktop mananger, then saw comment RE: running program as an administrator. Did the trick, all is well with the world now.

India!! Where cheap idiotic devs are. Lmfao!

This software wont let me update my tourch, I have a MacBook Pro, it says my BB is updated by I see that my version is older than the new one published by RIM

Are you trying to update your device software or your Desktop Software? You can update the Desktop Software for Mac here: http://bit.ly/cCcNOv To update your device software you will need to first verify that an update is available from your service provider. You can check their download site in the list here: http://bit.ly/cukObT

Hi Tommy MyYout Le,

Are you trying to update your Desktop Software or device software. If you are trying to update your device software, try ckecking your wireless provider’s website in this list to verify that OS 6 is available for your device. http://bit.ly/b3KCfd

With the new software v6.0 is there any app can help you text more then 100 contacts in a group, something like a 1000 cotacts the way you war able in v5.0?

I miss the old notifier tones!!!!!!!!! I want ‘em back please!

[...] how to easily load media content you already own onto the BlackBerry PlayBook tablet using BlackBerry® Desktop Software. Stay tuned for more information on this and more in-depth previews of both apps in future blog [...]