How To Install BlackBerry Desktop Software v6.0

It left the 5.0 software on my computer after installing this update. Shouldn’t it update over top of the 5.0 version, so that you don’t have two versions on your computer at the same time? I wasn’t sure what to do, but I uninstalled the 5.0 version.

after install V6.0 I get an error message about intellisync when trying to set up my organizer options, email, calender ect… I have tryied everything… anti virus turn off, changing usb ports, uninstall, and reinstalling… nothing works.. have any suggestions????
thanks.. don

Looks great, but don’t forget about your mac user base. Not all of us use iphones!

This is interesting, thanks for the clear guidelines! I actually use Syncables to sync the media from my BlackBerry to my computers, and it is loaded with other very useful features that go beyond simply syncing my BlackBerry’s media to my laptop. Set up was quite easy for me and it automatically syncs all of my important files, pictures, videos, and emails across each of my computers and my smartphone. I just thought I’d share my experience with it as I’ve found it to be the next level up from the native BlackBerry sync here.

User Guide Link has a “redirect loop” – please check.

Version 6.0 looks nice, but its installation process contains a major blooper. It does not uninstall previous versions, and conflicts with them.
RIM publishes various fixes to the problem involving manual Registry tweaking.
My advice would be, wait for RIM to come out with a real fix, and continue to use version 5 which continues to function fine, even with version 6 sitting on top of it.

It seems like great software and it downloaded easily! I tried to configure settings with my address book, memo, and etc.. However, when it got to the drop down for the outlook profiles, there were none posted. I have Microsoft Office 07, and windows vista, and my email does go to my blackberry and my outlook does receive emails via a pop3 roadrunner account. So I have a profile, I receive emails on both my phone and outlook, however, it will not recognize the fact that i have an account. I’ve uninstalled and reinstalled it several times. I’m considering reverting back to the old version 4 software. However, i like the options given here to sync and back up so much more!

<<>>
The release of v6.0 must be a major embarrasment to RIM. The install wizzard does not remove previous versions and conflicts with them.
Please note that the older version (5 in my case) miraculously continues to function with v 6.0 sitting on top of it.
So don’t bother with the very complex and risky advice given elsewhere on this site involving manual uninstall of v 6.0 and registry manipulations. Just use version 5 until RIM have worked out a proper fix.

Going to download this now and do my backup on my 8900 even. 5.0 on it. Hope there are no issues.

I just picked up a Torch and downloaded Desktop 6.0. Desktop does not show Media as selectable option for the device. Also, it continues to give me the error that Mass Storage is not turned on for the device.

0x80043ade error keeps popping up when i try to configure and sync with my tour and 2010 outlook.

This is completely misleading. Again RIM has failed to help its users utilise Office 2010 64 bit which makes it unacceptable.

[...] Dort wird in einfachen Schritten erläutert wie Ihr die Software auf Eurem System installiert, und was Ihr tun müßt, um Euren BlackBerry erfolgreich an die Desktop Software anzukoppeln. Ihr könnt alle Details hier nachlesen. [...]

Does it work with the 64bit version of WIN7?

When trying to setup the synchronize the organizer data i get the error code “0x80043ade”???

Thanks for letting us know Venu! For now, please use the following link to access the Desktop Software 6.0 documentation.

http://docs.blackberry.com/en/smartphone_users/…

Hi PK,

Windows 7 64 bit is supported for use with Desktop Software 6.0. What software are you trying to synchronize against that's causing this error to appear?

Hi Don,

What kind of errors are you encountering? Don't forget to utilize the BlackBerry Support Forums located at http://supportforums.blackberry.com/ if your looking for additional assistance.

Hello,

Are you running Microsoft Outlook 2010 64-bit version? If so take a look at Support for Microsoft Outlook 2010 64-bit version article here: http://www.blackberry.com/btsc/KB17149

Thank you

Hi Ty,
I am surprised that you are still offering the update to v6.0 on the BB site. Should you not withdraw it?
There clearly is a major flaw in the installation process: it fails to remove previous versions of the BB desktop software. This leads to unhelpful error messages (like 'unknown error' etc.) and failure to synchronise with Outlook. This is not a user error, nor is it an isolated case. The software crashes on every PC that had version 5 installed. RIM is wasting a lot of customer time!

I'm trying to sync with outlook 2007

trying to sync outlook 2007….

Hi,

At what point does the error message occur? What are you trying to synchronize?

Thank you.

Sorry, The Software v6.0. will be available for the 8900 model

Setup in Windows XP Went without a problem

I don't even get the chance to synchronize.

The error code “0x80043ade” appears when i try to configure the adjustments for synchronizing calender and contacts.

Try to resest the adjustment occurs the same error…

I have installed the new software but can't find where I set it to load on PC start up? Please advise

PS- Love the new interface

JL

This version is terrible. I also could not sync my device after installation. I got the problem with intellsync pop up. Plus the media sync isn't near as good as the old Roxio version. You can't import single pictures to your phone only folders and you can't choose which folders on your phone to import them to! So I uninstalled it to go back to V5.0. This is where the real trouble begins. I reinstalled version 5.0 software and now I get “an unknown error has occured” when I try to sync!

This sofware has almost no interaction with the BES so it is useless to an enterprise where users want folder redirection control. The old version is far better and v6.0 should be recalled!!

I am now to the point where I am beging you to listen. Do you not read the forums? Version 6.0 is not fit for purpose and I have stopped my IT department even thinking about BB. I now have a phone which is useless and cannot be synched. BB is doing nothing to help but instead asks us to mess about in registry etc. No, it is your responsibility to put out a product that works. Recall 6.0 NOW! I, like many others, will be handing in my BB next week and getting an iPhone. Your attitude to your loyal customers stinks.

I've had no issue? I just installed v6.0 on Win7 and it actually replaced v5.0 with v6.0. Loving the new interface!

just a simple way we can install it after getting such easy updates from company side…thnks for being so easy …continue doin ur best ..we are with u forever..

We appreciate your support

Thank you

how come i dont see the wi-fi sync option?

I cannot get the apply button to work when updating applications?? Any suggestions?

Where desktop redirector? This install wiped it out.

I am getting 0x80043aaa and 0x80043ade errors when I synchronize. Please help resolve.

You will need to uninstall BB desktop manager version 5.0 and then it should work. It worked for me when I did it.

I removed BB desktop manager version 5 and it now works without any error messages.

I can´t synchronize calendar, it says is not installed , I also getting a dialog that windows is not compatible, I'm using windows 7, I try to use windows xp pack 2 compatibility but it still not working or installing calendar application sync

I was trying to transfer all my information from my bb9700 to the torch and I lost the languages options..Something is wrong with this new bb.. I have had all the bb but with this one I have problems with the sync and transfers..Any one can help me to restore the languages?

Great. But how do I snyc my blackberry 9700 with Outlook 2010???

will the blackberry bold 9700 handle this software?

will a blackberry bold 9700 handle the desktop 6.0

DM6 seemed to install OK, but get an “Unknown Error” (Intellisync dialog box) whenever I try and configure teh sync settings.

I have uninstalled and reinstalled and uninstalled DM6 a number of times. I have cleaned the registry by deleting all keys with Blackberry or Rim in them (some of these are Intellisync entries), removed all folders etc, all to no avail.

One thing I did notice in the registry with all the software uninstalled was a number of Intellisync registry entries that I could not remove. They all had permissions such that I could not see the entries within them but not delete them. Could this be an issue ?

I tried running a fix (install wizard) just in case it changed anything after the initial install, but it did not.

I am running Win 7 64bit, with a Blackberry 9700 running version 5.0.0.656

I'm unable to view the list of applications on BB Desktop 6.0.0.141. I continue to get the following messages: “The list device couldn't be loaded” and “The loading operation was canceled by the user” What do I need to do to correct this problem?

Hello,

What issues are you having synchronizing the BlackBerry smartphone? Do you get an error message?

Thank you

Hello,

Can you please clarify what you are referring to? BlackBerry Desktop Software 6.0 is a desktop component to connect your BlackBerry smartphone to the computer and backup, synchronize and update it.

Thank you

Hello,

What application are you trying to configure the synchronization with. Thank you

I am very grumpy. Just downloaded 6.0 as an “update”, and wow does it ever not work. No access to my pictures, music, nor ring tones.

Folks, an update should not require a Pearl that I have now had for two plus years to be “registered”. The software did not clue into past backups that have been encrypted. I really sweated bullets while it ran through my applications, then announced it was ready to go.

I am near the end of my three year contract, and given the recent press, now was not the time to write desktop software that Microsoft would call user friendly, why am I not encouraged to stick with you guys?

I have had nothing but problems since downloading v6. Which is why I am on this site! The calender was not installed etc.. By luck I discovered it was to do with the calender name. I don't understand why my calender is associated with an email address. Once tha names were the same it worked. I now have a problem that it keeps flashing lists of overdue reminders and I can't get rid of it. Altogether it seems to be a time-wasting disaster. What are you going to do about it. It is very frustrating. It is hard enough sticking up for BBs against friends who have moved to iPhone. This sort of problem does not help!

I had both 4.5 and 5.0 as well as 6.0 on my laptop. Once I removed the first two, V6 worked fine!

My BB8320 is currently running on v4.5. and I am experiencing difficulties in upgrading it to the new v6.0. In addition to that I keep getting the following message popping up on my screen, 'You are attempting to open a secure connection but the server's certificate is not trusted.'even though I am not trying to connect to anything. It keeps popping up and it is really annoying. Can anyone help me??? I will be so grateful. Thick Chick

[...] Si deseas mas detalles del procedimiento puedes ver la nota original en inglés blogs.blackberry.com. [...]

gooooooooooooooooooooooooooooooooooooooooooooood

I installed v6.0 of the Desktop Software and connected my Storm. Everything seemed to connect fine, however, I am having issues syncing my calendar and contacts with Outlook. I am trying a two sync and the sync feature doesn't find any future calendar events in Outlook even though there are a number. When it tries to sync my contacts, it is not comparing the contacts on my Blackberry to Outlook and just wants to add all of the contacts on my Blackberry into Outlook meaning I will have duplicates in Outlook. I didn't have any issues with the previous version of Desktop Software. Any suggestions?

Trouble with calendar synchronization (bold 9000)! I just installed blackberry desktop v6.0 on my computer which has windows XP, servicepack 3. When I try to synchronize my organizer data with outlook 2007, I can't synchronize calendar… It says calendar is not installed! Please help!!

Like everyone else I am having issues with version 6. Version 5.x worked just fine on my trusty Window XP Pro PC and my Tour 9630. I installed V6.0.0.40 and it does not work. It seemed to install OK however it does not see my Tour 9630. Uninstalled all Blackberry software and downoaded a fresh copy of the Desktop software. Same result. Looks like I wll need to go back to 5.x until the people at Blackberry get this sorted out. Maybe wait for V6.1. Not counting on much help from support on this.

I have installed the BlackBerry Desktop Software v6.0 but the challenge i have is it downgraded my BBM from 5.0.3 to 5.0. Why is that?

Hello,

I suggest backing up the BlackBerry smartphone then performing a security wipe as shown here: http://bit.ly/di72gD

Thank you

I have a bold 9650. Is there a way to block unwanted senders' emails?

Hello,

Have a look at BlackBerry Desktop Software 6.0 displays calendar as not installed within Organizer.
Link: http://www.blackberry.com/btsc/KB23978

Thank you

Hello,

Have a look at BlackBerry Desktop Software 6.0 displays calendar as not installed within Organizer.
Link: http://www.blackberry.com/btsc/KB23978

Thank you

Hello,

I would recommend creating a new user account in windows and installing the application from a new user account. Also trying a different USB port on the computer.

Thank you

Hello,

It would have to do with what version of software is available to be installed on your BlackBerry smartphone from the carrier.

Thank you

Hello,

You can set up filters on the BlackBerry Internet Service. Navigate to Email Set up icon on your BlackBerry smartphone. Select the email you want to add filters to. Press the menu key and select Filters. Here is a knowledge base article on how this is done as well.

Link: http://www.blackberry.com/btsc/KB04558

Thank you

is it ready for Mac OS

All my other versions worked fine and right near the end of my 6.0 install I get an error about not being able to find a file? I have tried to install 5 times and it hangs my PC. I have tried uninstalling 5.0 and it does not seem to uninstall. I wish I never tried this new update as now my 5.0 does not work and 6.0 will not install. Obviously by all these posts something is messed up!

i faced the same problem with calendar. It says not installed. what should i do?

Hi,

I would recommend creating a new windows user account and installing the BlackBerry Desktop Software for All users from the new account.

Thank you.

Hello,

Have a look at BlackBerry Desktop Software 6.0 displays calendar as not installed within Organizer.
Link: http://www.blackberry.com/btsc/KB23978

Thank you

Sorry, but it does not work. I have MS Outlook 2010 (32 bit config) and I have installed for the second time BB Desktop Software 6.0. When I try to synch my contacts (for example) MS Outlook is not listed, only MS Outlook Express, ASCII and Yahoo. Why?. Once again, a great device is ruined because the desktop software to synchronize it with my PC is a total desaster, and waste of time.

What a disaster. BB pushed the 6.0 software “upgrade” out to my BB last week and it wiped out settings and synch capabilities between MS Outlook and my Verizon Wireless BB. It took two nasty emails over the weekend, and over 2 hours on the phone, to uninstall the 6.0 version and go back to the 5.0.1. If this waste of time ever happens again, I'll be looking at other options.

Worked like a bomb. Hope bug fixed sonn does cause some inconvenience

When I try to sync the calendar , it is trying to place 200 prior appointments in to today's date – how can I avoid this?

I got a BlackBerry Storm 2 9550, will the 6.0 Device Software work on my 9550?

Hello,

Can you check if your Microsoft Outlook 2010 is a 'Click to Run' installation by going to Help and About Microsoft Office. What version is listed there?

Thank you

i am unable to sync my outlook calendar or my address book. Version 6 recognizes my phone, but just gives me an unknown error when i click to configure it – and now it's also doing it in the older version. Any suggestions?

It is impossible to open the new blackberry desktop software version 6 in a windows 7 environment.

Worst upgrade ever!

Asked for a password, and told me my password was wrong so it has wiped the entire phone, contacts bbms, email, txts photos everything.

And even more anoyingly its removed the mail re-direct tool….

In an office full of i-phones, the trusted blackberry has really come in for some grief this morning!

Appalled by this!

Hello,

What happens when you try to open the BlackBerry Desktop software on your computer.

Thank you

I still cannot sync with outlook 2010. It doesnt appear in the configuraton settings for syncronization. Please help !!!

Blackberry fix your software quick or I will be forced to permanently demote blackberry to a complete and total inferior product. How can you release something so flawed. Desktop V6 removes nearly all features Roxio media manager allowed for, all features removed. What is even more amazing is that v5 still works but Roxio has been magically removed from it. Even more stupid, you cannot uninstall v6 and have back a functional v5. Fix it quick or my business is gone forever, best of luck to you, as I have a strong feeling, design that incompetent will be match with equally bad customer service. I always liked Blackberry until you released a totally,completely unfinished software version that does not allow backwards compatability.

Same problem: Outlook 2010, 32-bits, BBDS 6, and i can´t sync. the IntellySinc settings options does not show Outlook 2010 at all. Please help….I won´t leave BB but i need to sync !!!

I'm so frustrated. I've loaded the Blackberry Desktop Manager v6 at least 10 times. It says it fully loads but when I open the program the first screen says “C ect r B ac erry vice” supposed to say “Connect Your Blackberry Device”. I recently do a complete clean install of Windows 7 and Outlook 2010, but there is some mis-communication going on! Can anyone help?

Hello,

Can you check if your Microsoft Outlook 2010 is a 'Click to Run' installation by going to Help and About Microsoft Office. What version is listed there?

Thank you

Hello,

What type of computer are you using and what is the resolution that is being used? Other than the text being wrong do you have other issues with the BlackBerry Desktop Software?

Thank you

Very poor product. Add-Ons stopped displaying Data-Vault – required vendor to do an emergency patch; normal sync just was a disaster to re-establish; and I get program errors every time the product is closed normally.

do you have a blackberry desktop software version that will recognize my blackberry 8707 running on following software: v4.1.0.316
I tried this one on pc and on a mac, but it doesn't recognize my phone…

Thanks!

Is my “APPLY” button just there for looks. cant do anything with it. Also for some reason since i added bb6.0 my phone has been running slow. need to add and remove stuff so please point me to a workable apply sollution.

Hello,

You can take a look at the system requirements for the BlackBerry Desktop Software 6.0.

Link: http://na.blackberry.com/eng/services/desktop/system_requirements.jsp

Thank you

I got the same problem here with WIN7 64bit.

I'm seeing the same problem. Outlook doesn't appear in the options for sync. I am running Windows 7, Outlook Click to Run 14.0-.5114.5002 32-bit, Blackberry Desktop software 6.0.0.43

What can I do to get my setup to sync?

My desktop software upgraded to version 6, and I haven't been able to synchronize device to my Storm since.

I get a message “Unknown Error Reported each time I try.

BlackBerry's troubleshooting read me file doesb't cover this problem. Any solutions out there?

I agree with these comments as I have had a lot of problems and error messages using V6 with Win7 – I have reverted to previous software

Hi

A while ago I installed version 6 having got the calendar problems with version 5 and Outlook 10, but failed miserably with an error message before the programme even opened and a microsoft message saying it would look for a remedy.

Tried doing a repair but told the file it needed was not available on the network.

I have followed the forum over the last few weeks and tried everything mentioned with no joy.

Does anyone else have any ideas of should I go and buy at HTC's or I phones for my staff?

For the first time since getting my blackberry I have to say I am very unhappy. Upgraded to version 6, could not sync with Outlook 2007, followed instructions to do a clean wipe, re-installed and still I can't sync with outlook. Lost a whole lot of data and applications.

I don't understand how an application that clearly does not work properly can be released and upset so many people. The fact that so many people have the same problems shows poor quality control. I expected more.

You really know how to upset your customers, well done!

I got my memo pad, address book and task (not installed), How do I fix this problem???

You will need to install a version of Microsoft Office that does not use the Click-to-Run technology. Purchased and trial versions of Microsoft Office include both the regular self-extracting executable version and the Click-to-Run version.

Cheers,

Cheers,

You will need to install a version of Microsoft Office that does not use the Click-to-Run technology. Purchased and trial versions of Microsoft Office include both the regular self-extracting executable version and the Click-to-Run version.

Cheers,

Cheers,

Hello,

Navigate to BlackBerry Desktop Software and go to Organazer select configure settings, highlight Calendar and select Setup. Go through the set up and make sure you select to transfer all scheduled items. Then on the BlackBerry smartphone navigate to Calendar-press the menu key and select options-General Options-make sure Keep Appointment is set to Forever. Restart the BlackBerry smartphone. Connect to the computer and synchronize again. If it asks to delete the appointments again hit the Re-Sync button.

Thank you

Hello,

Have a look at BlackBerry Desktop Software 6.0 displays organizers as not installed within Organizer.
Link: http://www.blackberry.com/btsc/KB23978

Thank you

i upgraded my 9700 bold to v6 for the gmail enhancements. however, i cannot find a good explanation of how to sync them to use my gmail calendar and contacts. please clarify. thx donna

Hello,

Here is an article on how to enable Google Contact Synchronization: http://bbry.lv/dj0HxV However calendar synchronization with Google is not supported.

I was using 6.0 fine on prior Windows XP Professional and Outlook 2007. I just upgraded to new computer with Windows 7 (32 bit) and Outlook 2010 and when I try to set up sync, all the options are there but the check box disappears when I hit finish and then Desktop Manager tells me I haven’t set up sync. Help

Hi Getting an 0x80043aa error data will not sync and I cannot config select what I want to sync. Also my mobile e-mail no longer works my others do but not my mobileemail.vodafone.net I had to create a new one really annoying. How do I fix this,

Tell your CEO he needs to hire a new VP of QA and Customer Support. I’d be glad to send you my CV, although your engineering staff will regret it if I get the job!

Are you using Outlook 2010 32 bit or 64 bit?

Try downloading and installing the device software on your computer from your service provider’s download site here: http://bbry.lv/cp57Eb then retrying the software update.

I installed v.6 but now I cannot disable wireless sync of messages while it is connected. I don’t care about media sync. I have my ipod for that, but I don’t want to have to deal with all these messages that show up on my desktop while I am at work. Help?

start selling your BB stock the media have not picked up on this yet!!

Hello,

Are you on a BlackBerry Enterprise Server?

Hello,

On your BlackBerry if you go to Options> Memory, is Mass Storage Mode enabled?

Hello,

BlackBerry Redirector is not a feature of BlackBerry Desktop Software 6.0.

yes, we are.

Just add myself to the list: Love my blackberry. But for the last 6 weeks I was not able to synch because of the Update to Dektop 6.0. I was always hoping, that they release a fix… but come on, time passes, and nothing happens! Is it so difficult to create a version that runs… They have so many clever guys working for them… It must be possible to fix this!!! PLEASE! PLEASE! I really want a solution.

Hi, I got the torch a few weeks ago, and it’s my 3rd bb -love them (even with the few probs). I have two annoying problems. After the last upgrade (v6.0 bundle 695):
1. at random times, my curser will start moving, and keep moving one space at a time to the left/back, so that you can not type or make calls, it just keeps moving back through type and programs. After 4 battery pulls and reboots, I left it over night and it is now working. Has been ok for the last 3 days.
2. after using google sync, it asked if I wanted to share my calender with bbm, I said no -but it got “stuck” and shared my calendar with everyone (kinda embarrassing) and now at least 2x a day, it pops up and asks if I want to share my calendar. I said no, and it unshared -but how do I get it to stop asking? (my husband updated his torch last night, and the same thing happened -it shared his calendar with everyone also)
ok, I’ve thought of one more while typing:
3. every time I reboot, I have to go in and turn all my connections off, and then back on to get anything -even though they say on, I have no service.
Thanks for all the thoughts/suggestions everyone!

Call me when 6.1 is available. I have already spent way too much time trying to get 6.0 to work. for a bunch of geniuses who think they are #1, they sure screwed this release up. i have never seen an update as messed up as this one. Why should I have to manually remove items from my regsistry to get this to work???
Amazing!

You can try doing a clean software reload as shown in http://bbry.lv/cG8oer and test before restoring any data.

As for issues with the 3rd party application, you can contact the vendor for assistance.

Cheers!

why is this workaroudn still be promulgated on the unsuspecting? IT DOES NOT WORK!

Was taht the only response I get to my inquiry? Yes, we are on a Blackberry Enterprise server with my Blackberry through my work. Was there a follow up set of instructions or help that might come from that? Or was the question supposed to impart some knowledge?

Hey Lawyer_peetie,

Using this version of the desktop manger there is no way to disable wireless sync when connected.

Why not? And if that is the case, why was I asked if I am on a Blackberry Enterprise Server?

Hi,

This feature was part of BlackBerry Desktop Redirector which is not included in BlackBerry Desktop Software 6.0. If you downgrade to 5.0.1 the feature will be available since Desktop Redirector is still available.

I am sure you understand that saying it was not included is not answering my question of why it was not included. You have gone out of your way to make the software less useful, and now I hear that you don’t plan on offering OS6 on the storm. Too bad you guys have absolutely no idea what you are doing or how to keep your long standing clients happy

From the sound of many of the earlier posts I shouldn’t be unhappy that when I try to install Version 6.0 the installation freezes and I get error code 2329 [error detecting file.]

I had v6.0 on my old XP SP2 laptop – worked fine. Tried to install on my new Dell Windows 7 64 bit laptop and it crashed during install. Couldn’t install C++ 2008 as part of the install. Used Revo uninstaller forced uninstall to remove then finally installed but still without Visual C++. Desktop software now launches successfully but cannot connect with my Curve 8330. Anyone have any ideas where to go from here?

The BlackBerry Desktop Redirector was not included in the release of BlackBerry Desktop Software 6.0. The only option to continue using BlackBerry Desktop Redirector is to use Desktop Software 5.0.1. As for BlackBerry 6 the availability will be determined at a later date. For more information see the following link: http://na.blackberry.com/eng/services/blackberry6/

Do you still have a previous version of the BlackBerry Desktop Software installed?

Have a look at this link: http://www.blackberry.com/btsc/KB00125 It will walk through some troubleshooting steps to try and resolve the connection issue.

I’m having a really hard time getting my Bold 9650 to work with my Win 7 machine and Outlook 2010. I’ve just downloaded BB 6.0 on my desktop, and the first hurdle is that it takes 4-5 minutes (sometimes longer) for my Bold to get “connected” to the desktop setup. Then it starts to load the new version 6.0 software on the phone. And then an error message comes up indicating that the install failed…. I’ve had the BB since July, and I haven’t once been able to sync it to my address book or email, which is the primary reason why I bought it. Is there any alternative to a surrender to the iPhone, or a Droid?

Hello all, I am a new BB Bold 9700 user and I want to know if I can install BB Desktop Software 6 on a Windows XP 64 PC? I can not seem to find a definitive answer to this question. The PC also has Microsoft Outlook 2003 installed (in the 32 bit mode application section of the “Program Files (x86)” folder. Will it be able to sync with Outlook?

Hello Windows XP 64,

To view the requirements for installing BlackBerry Desktop Manager 6.0, check out http://bbry.lv/9bT5yw

It also lists the supported versions of Outlook at the bottom under Organizers.

Cheers!

Hello Lhognestad,

Have a look at this link: http://www.blackberry.com/btsc/KB02362

It explains some troubleshooting steps to try to resolve this.

Hope this helps.

I just uninstalled your software because everytime I turn my Blackberry on while my computer is in hybernate the system freezes. I’ve uninstalled and reinstalled twice now and until I read something positive about a fix I won’t install the pc software. I’m still within the time I can return this device and I’m seriously thinking of doing just that.

Hi AS,

Did you have any previous BlackBerry Desktop Software installed? If so can you please follow the steps in the below article on how to do a clean uninstall of BlackBerry Desktop Software then try a new install.

http://www.blackberry.com/btsc/KB02206

If you did not have any desktop software installed before, what options are you selecting when you go through the install?

Hope this helps.

It is Oct 27, 2010 i have been without the syn feature for over 4 months, time is critical here, and it looks like i will have to change to the apple network, as RIM and Microsoft dont seem to want customers somebody better figure it out, i have 5 employees on RIM products and there is no excuse for the lack of effort to eliminate the problems with SYN systems.

Hello B B,

Can you clarify the synchronization issue your having? We would like to help toward a solution.

Thank you!

Dont know If you already Solve it, but it may help any new visitor .
I had the same problem, I found the solution in other forum: Go to service book and delete any mail preceeded with the text (CICAL)
After that I could sync My calendar!!!

How long before there is a simple fix for the synch issues with destop software v5.0.1 and v6.0? I can’t get my Torch to recognise Outlook 2010 to synch with calendar, contacts, tasks etc? The initial process seems to progress correctly as each part is configured and the final screen says ‘Congratulations you have successfully installed Calendar………….etc’ but the check mark disappears on the setup page. Try to synch and the message appears ‘ You have not configured an organiser to synchronise………’. The present fix involving a ‘Clean uninstall is to complex and risky for the uninitiated!

Upgrade to Version 6 has been a disaster. Software keeps hanging, fails to connect with phone most of the time, refuses to backup or sync now. Everything worked fine with previous revision. GET IT SORTED!

Like every other install I get the DevicePatchLoaderUSB.msi cannot be found error. I’ve messed with the registry and read every forum I could find to fix this issue, and still it’s there with version 6.0. I’m reading that other users, excuse me not just individual users but entire enterprises, are going to iphone, and I cannot imagine you would answer me, as an individual, so I guess I have a choice to make as well. Anyway, I’ll try one more time. I get the error right after opening Desktop software. I havent even gotten the chance to plug my phone in, let alone synch my calendar, etc.

Do you have an answer for this problem?

Thanks

I have this proeblem, does any one knows how to fix it?

when I go to the drop down for the outlook profiles, there were none posted. I have Microsoft Office 2010, and windows 7, and my email does go to my blackberry and my outlook does receive emails via a pop3. So I have a profile, I receive emails on both my phone and outlook, however, it doesn’t recognize the account.

I downloaded V6.0 and set up all of the Sync setting and when I try to Sync my contacts from yahoo I get message ” Blackberry Desktop Software has stopped working (Aproblem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.)” press “close program” it closes program and the nothing. Anyone else have this problem. Thank for any help someone has for this.

Hello Nascardalejr43119,

Do you have any special characters (such as – or &) in your Address Book?

Thanks
Heather

Why do we not get a simple answer to this question:
Can BB Desktop 6 be installed on any 64 bit OS, specially Windows 7 64?

Hi Godzero,

BlackBerry Desktop Manager 6.0 can be installed on a 64-bit OS and Windows 7 64-bit.

I upgraded, and BBDM6 didn’t work, uninstalled, and did a complete new install, restarted the computer, and it still does not work.

Hey Seanselleck,

Can you clarify what is not working in BlackBerry Desktop Manager?

Also follow the all the steps in this KB article before re-installing the software: http://www.blackberry.com/btsc/KB02206

I went through all that preparation, synchronizing data, applications, etc., and I still was unable to sync the very thing I wanted to do; music. It says there was “an unexpected error occurred ” when I tried to put music on the device. My goal is to use the music icon and add my own ring tone. What must I do to accomplish this?? jefferysmith5773@att.net

Have you tried decompressing the 600_b047_multilanguage file with WinZip or WinRar? I was having the same problems until I decided to try decompressing the files into a folder first. Then I was able to run it and install it seamlessly.

Listen people you have a page saying to reinstall click update then choose earlier versions this is NOT! in the version 6 at all no where to be found I cannot reinstall the blackberry 8300 with desktop 6.1 at all.

I have upgraded from the Blackberry 8250 to the Bold 9700. It updated on the old and the new phone with the old version of the synchronization but since it installed the new version 6 when i try to configure settings for synchronization it comes back “Intellisyunc Unknown Error reported”. I have tried rest settings and it confirms the reset but when I try and configure I always get the error.

If I try device Sync all it says no items to sync and there are no ticks next to calendar etc.

Dell Lattitude D820 laptop running 2MB ram, XP Pro with SP3

Hey David,

Take a look at this KB article on how to fix your synchronization settings: http://www.blackberry.com/btsc/KB13801

Hi Rianne,

When you try to install BlackBerry Desktop Software, what errors do you receive?

After dealing with RIM about defective Bold 9000′s combined with their total lack of support and resolution (outside of repeatedly sending me used and broken replacement phones), I dumped them. I’ve been using BB’s for my business for 5 years but the degradation in both quality and support made it impossible for me to use their products. I had to break a toothpick off in the camera inside the back of the last Bold 9000 in order for the sound to work. There’s a product worth $500. Nokia and LG are the polar opposites of RIM in a most critically important way. Their products actually work without having to spend 2 hours/day to try and keep them running. I like the iPhone, but that has issues, so I’ve decided to wait for them to iron out the glitches. Nokia is used by almost every company I do contract work for. That says it all. Thanks for your comments.

I just downloaded the os 6 for my blackberry 9300 and after the installation was finishing or finished it said warning 16 out of 17 modules were installed. Then I unplugged it because it looked like it was finished and went back to desktop manager after all 11 downloads were complete. Then after it showed me a beautiful movie on the OS 6 platform after that it was an ugly white screen with all my icons and appications on it and I can only select a few of them I can’t even find my media folder anymore and when I hit the camera button it goes to the web browser.

Hey Sue-Chester,

Trying following this article to go through a clean uninstall of the BlackBerry Desktop Software, http://bit.ly/aMZYJL Once this is complete reinstall and test again.

Let us know how you make out.

I just bought a BB Torch and cannot download the desktop software onto windows xp computer despite some help from my provider. Now what??????

I have found a solution to the synchronisation problem. In principle follow these steps
1. Backup all data and applications using the Desktop Manager
2. Delete all data and applications from the smartphone using the ‘Wipe Handheld’ option
3. Restore the backed up data and applications.

Now for the specifics

Go to this link for the explanation:
http://bbry.lv/aXA5vH

Go to this link to find how to wipe your handheld depending on which it is:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14058

I wish you the best of luck

Simon

BlackBerry 9700 smartphone (3G, Wi-Fi) v5.0.0.979 (Bundle 1607, Platform 5.1.0.177) etc etc is not recognized by Desktop Software 6.0, or 5.0, or 4.6

[...] 8520 Im new to blackberry phones but try this link to see what you may have done wrong. How To Install BlackBerry Desktop Software v6.0 | Inside BlackBerry [Reply] Back to Forum Contents Not Yet Registered? Register here! User [...]

I have just, for the second time in as many years, had to recover my computer after it crashed whilst attempting to install blackberry software on Windows Vista. First, it was 4.7, and now 6.0. What is with this? I am not attempting to install it over another version of BB desktop; it’s not on my computer. This is the ONLY software that has done this to my computer- TWICE. I love my blackberry, I really do, but there is something seriously wrong with this program, and obviously I’m not the only one with issues.

how can i update my bbm software from version 5.0 to new os 6.0… i have blackberry bold 9700

how can i update my bb 9700 with updated software os 6.0????????????

Hey Tom Peterson,

When you go to “Configure setting” and select “Task” and select “Setup” is Microsoft Outlook listed in “Available desktop applications” ?

Brian,

What about a Windows 7 update to the KB article? What about BB write a clean uninstall script that does all that for us? I’ve gone into registry, but only rarely, and have a strong opinion that you shouldn’t make us do so.

My problem after installing .18 is my DM says connecting,connecting, connecting (forever). The BB says connectED. But nothing will sync. After reinstall and install (not with all that registry crap) I can’t set my organizer pref because the DM doesn’t think I am connected.

Ty
Ned

Brian,

What about a Windows 7 update to the KB article? What about BB write a clean uninstall script that does all that for us? I’ve gone into registry, but only rarely, and have a strong opinion that you shouldn’t make us do so.

My problem after installing .18 is my DM says connecting,connecting, connecting (forever). The BB says connectED. But nothing will sync. After reinstall and install (not with all that registry crap) I can’t set my organizer pref because the DM doesn’t think I am connected.

Ty
Ned

Brian,

What about a Windows 7 update to the KB article? What about BB write a clean uninstall script that does all that for us? I’ve gone into registry, but only rarely, and have a strong opinion that you shouldn’t make us do so.

My problem after installing .18 is my DM says connecting,connecting, connecting (forever). The BB says connectED. But nothing will sync. After reinstall and install (not with all that registry crap) I can’t set my organizer pref because the DM doesn’t think I am connected.

Ty
Ned

Ditto for me. Got the new Torch in December. Upgraded to Desktop v6. Worked like a charm for 3 weeks until today, stopped synching and even recognizing my Outlook Calendar. I called Blackberry Technical Support, who instructed me to remove Desktop v6 and reinstall it. Didn’t work. They proceeded to tell me that it’s not a probem with the device nor the BB Desktop software and there was nothing they could to to help me. They said it “must be something with your system or your Outlook”. Nothing has changed on either as far as settings, but they almost had me believing them, until I spoke to collegue who told me he’d had the same issues, and pointed me to this Blog for information. This is unacceptable. As the guy below me says, my Torch is now officially useless to me.

I am also0 disgusted with BBY. I have spent 3 8-hour sessions with BB tech support level 2, and have just now installed v 6.0.1.18, only to have the software not recognize my bby when tethered to my desktop. THATS IT!!! Droid here I come. I am furious with their lack of assistance, and having to0 educate Verizon tech support that I know what I am talking about when I tell them it does not work. No wonder the stock is depreciating. RIM is dying, and I say good riddance.

NONE OF THIS HAPPENS!!

Whoever wrote this trash never actually tried to install the software, this much is onvious.

Does the Install Wizard actually install anything?
I have attempted to install this application about a half-a-dozen times and even Windows Search cannot find where it has been installed.

Nope.
Just tried it again.

The only parts of the above description that are true are:

1. Double click on the downloaded file to start the installation.

2. The installation wizard will now appear.

Everything else is a fantasy in the author’s head.

The software is a fake.

I have just bought a new Blackberry 8520 and hope it works better than this imaginary product.

My laptop stops the 6.0 desktop manager install program with the following statement”The installation files cannot be validated. Please verify the installer package and try again.” PLEASE HELP. I have an acceptale system xp w/ sp2 512 ram. ect

thanks a million.

Just got my 9780 last week and everytime I try to download Desktop Software, it seems to go ok right to the end and before it can engage, I get a message that it has stopped working. This has happened at least 6 times and I am frustrated. I am not very computer savy. Need piles of help.

Hey Mark,

Did you have a previous version of BlackBerry Desktop Software installed? What version of Windows or Mac are you using? I would suggest trying to install it as a different user on your computer to see if you have the same error.

Desktop software just stopped working-Jan 27,2011 (Microsoft error). Reinstallation does not solve the problem. Any suggestions?

Hey Rjpratt,

Try following this article to clean uninstall of the the BlackBerry Desktop Software. Then reinstall. http://bit.ly/aMZYJL

Windows XP with Outlook 2010 (just recently installed to replace outlook 2003). I was able to sync when I had outlook 2003 and BDM version 5. When I upgraded to Outlook 2010, no such luck. I installed BDM version 6 and still can’t sync w/outlook 2010. Any suggestions????

I have been a blackberry user for about 6 years but now I’m both fed up and just plain tired of the issues i have. First, i can’t delete the music and video demo. Each time I think it’s deleted, guess what, it’s right back on there. just imagine working out to some of your favorite tunes then this Aeson- Music Demo- World Traveller..starts to play. I can’t stand it. Then trying to watch some video clips from a NBA game and there is, yes you guessed it, another unwanted demo.. this time The Maine, Into Your Arms… Why can’t I delete these. What get me worked up even more is this. I did an update and now I have like 10-15 unwanted downloads that I did not want but can’t delete. The only option I have is to hide them. this has killed my MB of phone storage. I use to say I will always use blackberry but with each and every passing day of frustration that phrase exits my mouth no more. I am now looking for something else. I won’t even start with the blackberry desktop frustration.

Hi I have downloaded an installed and the program will not launch on my PC with windows XP. I have tried this several times. A previous version does load. This is very frustrating
Helen Steyn, Matatiele

I just got a new BB Torch a few days ago and loving it. Never used a BB before, I did not have any BB software installed in my computer before. I am yet to use the BB Desktop Software–the problem is I download the 601_b021_multilingual.exe file from bb.com and try to run it but an error message shows up saying “… is not a valid Win32 application.” I have done this 2 times and no luck. What is the problem? How do I get it running?

I have the same problem, did you find any solution

I have the same problem as Rianne, and I dont recieve any errors at all.

i installed my desktop manager but i cant find it on my desktop icons and i have tried all i can to put the shortcut on my desktop background but i cant.i really need help trying to solve the problem

Hi birdofillomen,

What happens when you do try to install the software? Does it complete, or does it fail going through the install process? If so where does it fail?

Hi Izehieddie,

If you go to your Add/Remove Programs in Windows, so you see BlackBerry Desktop Software listed as installed? If so uninstall it and then reinstall the BlackBerry Desktop Software. If you don’t see if listed just run through the install again.