BlackBerry Service Update

News

(Originally posted on the Inside BlackBerry Help Blog)

Many of our customers have unfortunately been experiencing service delays this week. We apologize for the inconvenience and we want to assure you that restoring normal service is our number one priority.

What caused the messaging delays

The messaging delays were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of messaging data was generated. We continue to work toward restoring normal service as quickly as possible.

Thank you for your patience. We will continue to provide updates via the RIM Newsroom.

About BlackBerry

BlackBerry is a mobile-native software and services company dedicated to securing the Enterprise of Things. BlackBerry Secure software provides the embedded intelligence for the Enterprise of Things so that the Internet of Things can thrive. BlackBerry holds 80+ security certifications and approvals, the most of any mobile vendor. We hold the top position in all six categories of Gartner’s high-security mobility management study. We are ranked among the top 10% of all cybersecurity providers. All G7 governments and 15 of G20 are BlackBerry customers. BlackBerry Unified Endpoint Management (UEM) software is the most widely deployed among Fortune 500 companies.

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