Some useful information every savvy BlackBerry® smartphone owner should know is how to reset their device. A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the operating system software and applications of a BlackBerry smartphone. In terms of troubleshooting, it is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network issues.
There are two options when performing a reset: a hard reset or a soft reset. The difference between the two is that performing a hard reset involves removing the battery temporarily, whereas when performing a soft reset, a key combination is used to reset the BlackBerry smartphone.
Both options accomplish the same goal – restarting the BlackBerry smartphone – but an important thing to know is that a soft reset can only be performed on BlackBerry smartphones with a QWERTY keyboard, such as the BlackBerry® Bold™ 9900 smartphone or BlackBerry® Torch™ 9810 smartphone.