RIM CIO Robin Bienfait Answers Your Tough Questions on BlackBerry in Enterprise


It’s been an honor to be a part of conversations with enterprise customers during a major transition for Research In Motion® (RIM®). We’ve had many valuable questions sent to us, and we’re taking the opportunity to get answers from Robin Bienfait, Chief Information Officer (CIO) for RIM. Robin oversees the Enterprise Business Unit, BlackBerry Operations, Customer Service, and Corporate IT functions. In short, she plays a major role in leading the vision for BlackBerry enterprise solutions, and the execution of making that vision a reality. Check out our chat below:

Hi Robin, thanks for joining me today! I’m looking forward to representing our enterprise customers and voicing the questions that they have.

My pleasure Luke, it’s both a challenging time and a very exciting time for us at the moment, and I’m glad I can help to address our customers’ concerns directly.

Can you tell me a bit about your background and the role that you play with our enterprise customers?

Our customers are the reason we do what we do every day. My job is to meet customers where they’re at and help bring solutions to them that work best for their environment. I spent 22+ years at AT&T through all sorts of engineering and network operations leadership roles. When I left AT&T to join RIM over 5 years ago, I had led 30,000 people all dedicated to building a scalable and reliable enterprise class network. During that time, I interacted with enterprise customers on a daily basis, as I continue to do today. I believe it’s important to get to know the different pieces of a business – it’s not just about being a leader, it’s about getting involved in problems and solutions. I am 100% committed to using my experience, knowledge, and dedication to meet the needs of our enterprise customers – that’s what I’m here for.

Read more at the Inside BlackBerry for Business Blog »

About Luke Reimer

@Luke_Reimer is a Senior Marketing Manager at BlackBerry helping to design, launch, and manage enterprise marketing programs - particularly concerning content across digital mediums. Beyond spreading BlackBerry goodness in enterprise communities, you can find Luke cooking up a storm, out on his motorcycle (when Canadian weather allows), or digging into a good science fiction book.

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