BBM for Android and iPhone Update – Note from the head of BBM

News

UPDATE: BBM roll out continues today. Get the details here: http://blogs.blackberry.com/2013/10/bbm-android-iphone-launch/ — Donny H., October 21, 2013

Hi Android and iPhone users,

This is Andrew Bocking, head of BBM at BlackBerry. As a follow up to our first blog post on Saturday, I want to take a moment to provide you with an update on the rollout of BBM on Android and iPhone.

Last week, an unreleased, older version of the BBM for Android app was posted on numerous file sharing sites. We were aware of an issue with this unreleased version of the BBM for Android app. This older version resulted in volumes of data traffic orders of magnitude higher than normal for each active user and impacted the system in abnormal ways. The version we were planning to release on Saturday addressed these issues, however we could not block users of the unreleased version if we went ahead with the launch.

We attempted to address the problems caused by the unreleased version throughout the day on Saturday, but as active users of the unreleased app neared a million – and accelerated – it became clear that the only way to address the issue was to pause the rollout for both Android and iPhone.

The team is now focused on adjusting the system to completely block this unreleased version of the Android app when we go live with the official BBM for Android app. We are also making sure that the system is reinforced to handle this kind of scenario in the future. While this may sound like a simple task – it’s not. This will take some time and I do not anticipate launching this week.

Thank you for your patience while we take the time needed to deliver the experience you expect from BBM. We will continue to provide you with updates here on InsideBlackBerry.com and through @BBM on Twitter. We will notify everyone who has pre-registered on BBM.com when BBM is available on Android and iPhone.

Andrew Bocking
EVP, BBM

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  • Shubham

    Ohh noo…
    I can’t wait more😦

  • ahmed

    Ooooooo

  • Gavin

    Fuck this. WhatsApp and line is already food enough

    • Anthony

      I think you mean good enough….. but ah well shit happens Just like the app rollout

  • King

    Hi Andrew! Thank you for clearing the air, however this explaining was far to due. I respect the hard work you guys have put in this.

  • sp

    Good job keep up the good work

  • شوق

    waitig it.

  • susan Uylett

    Thanks for the update.

  • http://ليطرت Turkii

    تببيبا

  • Ryan

    Why u guys cant lunch the BBM iPhone users but not for android users, the problem isn’t in the iPhone.

  • @lcdbalckrep

    Thank you for the update ( I will not be waiting for a release today) I have been waiting for news since last yesterday. In the futur could you not make us wait that because it makes us feel you don’t care about us. Thank you again

  • Mnoor Alnuaimi

    So when it will com on android

  • http://Ggh الوليد

    Lode

  • abe biouliche

    What about bbm on windows 8 phones!?

  • Callum

    So ballpark figure? All we keep getting from this company is hollow promises. You did have a good fan base but now I believe that you’ve lost most of them, you need to get this app dealt with within days not weeks. You shouldn’t have made such an assumption that has annoyed millions. Seriously bad management and customer service here, just shows what happens when a company is ignorant!

  • Kurt

    Pls sorry to disturb sir but hope it will make it to Africa, Nigeria to be precise we are a big fan of bbm. Thank u

  • http://Twitter.com/azizen96 Abdulaziz

    So when you’ll release the BBM on iPhone all my friends are working on it except me😦 ?

  • http://None Ogunsola Tolulope

    Great work guy @BBM am happily anticipating the BBM on android and pls what version of android will the BBM worked on. Thanks and keep up the good work

  • Jose Valladares

    Andrew this has been the only up to date and most detailed account of what has happened during this who BBM release fiasco. I thank you for posting this. Thank you for telling us all that we should probably not expect this release any time this week. Your simple and detailed account of what happened and what i could expect in the future in regards to this event and release has managed to cool me down and has returned my faith in the company you work for. So I say THANK YOU!
    🙂 Have a great day sir! 🙂

  • Darryl

    All good things are worth the wait. I’m excited to be getting it. Take your time and do it right!

  • http://none pooversen

    Very disappointed. I wish it comes anytime next week

  • http://KW908070 Moshary_

    Vjgkhhhksyjtihfjnhi48

  • http://ahmad ahmad

    Ahmad

  • signorejambo

    All the statements in the world won’t help. The worlds tech media were focused on the once mighty blackberry (RIM) and you messed up, further damaging peoples faith in the brand. You might as well cash in what you can now and live a quiet life if moderate luxury.

  • Ricksey

    Does the bbm app works with wifi or with the service plan?!

  • Carlos

    Thank you very much for this information, im a iphone user and i a little bit inpatiens with this launch, but i will wait for you guys the time that is needed. Thank you very much

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