If you aren’t already following @BlackBerryHelp and you want to receive lots of tips and tricks, start following today using Twitter for BlackBerry smartphones and keep an eye out for the #BBTips hashtag.

With that being said, here are the five popular tips that we’ve shared with our fantastic followers:

1. Video Camera Flashlight

Try the following steps to quickly turn a physical keyboard-equipped BlackBerry smartphone into a flashlight so you can find your way!

1. Open the Video Camera app
2. Press the space key to turn on or turn off the flashlight.

Note: Using a smartphone with a virtual keyboard only, such as the BlackBerry® Torch™ 9850 smartphone? If so, you can also make it a flashlight by opening the Video Camera App and pressing the Menu key, then selecting Options followed by checking the box for Video Light.

Read more at the Inside BlackBerry Help Blog »

I’m pleased to report that on Monday, March 26th, 2012, Research In Motion® (RIM®) won the 2012 Shorty Industry Award for Best Use of Social Media for Customer Service!

This is the second year in a row that RIM has won a Shorty Award for Customer Service, but what makes this year so special is that they expanded the Shorty Awards to honor all of the best short-form content published across social media, beyond just what we publish on Twitter®. In addition, they included the Customer Service category in the Shorty Industry Awards which, unlike the general interest Shorty Awards, are exclusive to the professional industry community. While the general Shorty Awards are subject to public voting, the Shorty Industry Awards are reviewed by a prestigious panel of expert and celebrity judges.

Our winning entry highlights the global expansion of the social support programs at RIM, and specifically calls attention to the successes of @BlackBerryHelp, @AyudaBlackBerry, @BlackBerryBantu and the global BlackBerry Support Community.

I want to congratulate everyone on the Social Support team for their continuous hard work, without which we wouldn’t have the honor of calling ourselves winners two years in a row! Hats off to #TeamBlackBerry!