Troubleshooting Email on a BlackBerry smartphone

BlackBerry — Tue, 20 Mar 2012 21:08:35 +0000

Hey #TeamBlackBerry – Ritu from @BlackBerryHelp here with some useful information you’ll want to know in case you run into difficulty sending and/or receiving email on your BlackBerry® smartphone. Within this blog post, you’ll find some great tips that can help you identify what’s happening so you can get up and running in no time.

1. Do you have a data capable mobile network connection?

The first thing you should check is whether or not you have a connection to the mobile network as well as the ability to send and receive data. To verify the mobile network connection status on your BlackBerry smartphone, tap on the Manage Connections icon that appears on your Home screen and verify if your mobile network connection is enabled. Provided it is enabled, complete the following steps to see if you are able to successfully send a PIN to PIN Message. This test will confirm if you have bi-directional data communication on your smartphone, which is required to send and receive email.

Open the Messages app
Press the Menu key, select “Compose Other”, then “Compose PIN”
Enter your PIN in the “To:” field
Press the Menu key and select “Send”

Inside BlackBerry » Knowledge Base

Troubleshooting Email on a BlackBerry smartphone

1. Do you have a data capable mobile network connection?