Inside BlackBerry » troubleshooting

Troubleshooting Email on a BlackBerry smartphone

BlackBerry — Tue, 20 Mar 2012 21:08:35 +0000

Hey #TeamBlackBerry – Ritu from @BlackBerryHelp here with some useful information you’ll want to know in case you run into difficulty sending and/or receiving email on your BlackBerry® smartphone. Within this blog post, you’ll find some great tips that can help you identify what’s happening so you can get up and running in no time.

1. Do you have a data capable mobile network connection?

The first thing you should check is whether or not you have a connection to the mobile network as well as the ability to send and receive data. To verify the mobile network connection status on your BlackBerry smartphone, tap on the Manage Connections icon that appears on your Home screen and verify if your mobile network connection is enabled. Provided it is enabled, complete the following steps to see if you are able to successfully send a PIN to PIN Message. This test will confirm if you have bi-directional data communication on your smartphone, which is required to send and receive email.

Open the Messages app
Press the Menu key, select “Compose Other”, then “Compose PIN”
Enter your PIN in the “To:” field
Press the Menu key and select “Send”

How to reset a BlackBerry smartphone

Ty Williams — Tue, 17 Jan 2012 21:44:31 +0000

Some useful information every savvy BlackBerry® smartphone owner should know is how to reset their device. A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the operating system software and applications of a BlackBerry smartphone. In terms of troubleshooting, it is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network issues.

There are two options when performing a reset: a hard reset or a soft reset. The difference between the two is that performing a hard reset involves removing the battery temporarily, whereas when performing a soft reset, a key combination is used to reset the BlackBerry smartphone.

Both options accomplish the same goal – restarting the BlackBerry smartphone – but an important thing to know is that a soft reset can only be performed on BlackBerry smartphones with a QWERTY keyboard, such as the BlackBerry® Bold™ 9900 smartphone or BlackBerry® Torch™ 9810 smartphone.

Debugging BlackBerry web applications using Web Inspector

Adam S. — Fri, 03 Jun 2011 21:12:22 +0000

With the recent launch of the BlackBerry® PlayBook™ tablet, there has been a lot of excitement and activity around developing Web content for the platform as well as using the BlackBerry® WebWorks™ SDK to produce fully-featured standalone BlackBerry® applications.

I wanted to share details about some of the available debugging and profiling tools that you can use to improve the quality of your content by troubleshooting bugs, tuning changes, and optimizing performance.

How to set up BlackBerry Bridge

Ty Williams — Fri, 13 May 2011 20:13:06 +0000

Setting up BlackBerry® Bridge™ is really easy – it only takes about five minutes! To begin, you must have a BlackBerry® smartphone running BlackBerry® Device Software version 5.0 or later and a BlackBerry® PlayBook™ tablet. (Click here to find out which version of software your BlackBerry smartphone has.) You’ll need to install the BlackBerry Bridge application on your BlackBerry smartphone, because it’s the software that you’ll use to connect and communicate with your BlackBerry PlayBook tablet.

Your BlackBerry PlayBook tablet comes with BlackBerry Bridge built in, but it must be installed (instructions noted below) and, provided you’ve completed the BlackBerry PlayBook tablet setup process and you have a BlackBerry smartphone that meets the minimum device software requirement above, all you’ll need to do is install the BlackBerry Bridge application on your BlackBerry smartphone and pair it with your BlackBerry PlayBook tablet.

Here’s how to do it!

BlackBerry Travel Getting Started Guide

Ty Williams — Mon, 14 Feb 2011 21:38:31 +0000

If you follow the Inside BlackBerry® blog, you may have seen this BlackBerry® Travel™ app post from my colleague Andreas. BlackBerry Travel is a new application – currently available in Beta in the US, Canada, UK and Spain – that makes staying on top of your travel arrangements really easy! Today I’d like to show you just how easy it is to get the BlackBerry Travel app installed and set up on your BlackBerry smartphone, and answer some of the questions you might have when you first start using the app.

With that being said, let’s get started with an installation and setup overview, and finish up with some troubleshooting tips based on some questions I asked myself when I first set up the BlackBerry Travel app.