Last week I had a chance to experience the joy one feels while un-boxing a new gadget or electronic device. For those of you who aren’t familiar with the notion of “un-boxing,” it’s a term used by those gadget lovers in your life when they get a new device and are removing it from factory packaging.

My un-boxing last week was a new BlackBerry® Bold™ 9900 smartphone for my wife, and while going through the setup, I thought it would be a good idea to share my BlackBerry® smartphone and BlackBerry® PlayBook™ tablet post-power up steps with you. So if you are about to get a BlackBerry device or have just received one, then this is the Five Tip Friday for you.

Read more at the Inside BlackBerry Help Blog »

Guest blogger and RIM Product Manager Vivek Gupta couldn’t wait to tell everyone about the new Video Chat features in the BlackBerry PlayBook OS 2.0 upgrade. Take it away, Vivek!

Now that the upgrade to the BlackBerry® PlayBook™ tablet – BlackBerry PlayBook OS 2.0 – is here, I wanted to give you a sneak preview of some of the great new features that are available in the updated Video Chat! We think you’ll agree, whether for work or play, it’s an easy and fun way to connect with people.

Simply put, Video Chat on the BlackBerry PlayBook tablet allows you to make and take video calls with your friends, family, and colleagues who also have a BlackBerry PlayBook tablet. (Note: Both users of the Video Chat feature must be connected to the Internet for a chat to be enabled.) With just one click, you’ll be able to have virtual face-to-face conversations using the HD video cameras and stunning high-resolution screen on the BlackBerry PlayBook tablet.

Let’s look at the top new features and improvements in the Video Chat upgrade:

Visually Appealing and Organized

The Video Chat user interface takes a cue from the new email, calendar and contact apps. I’m really excited to have you try the updated version of Video Chat, because I think it’s a compelling user experience and is designed to improve visual interaction between contacts using the app on the BlackBerry PlayBook tablet.

Experience Video Chat on the Large Screen

I love the new Presenter Mode because it is designed to take advantage of the multitasking capabilities made possible by this new powerful OS. For example, while you’re busy using the upgraded Video Chat, you could simultaneously click over and view your pictures, write notes, browse the web or play a game on the BlackBerry PlayBook tablet. Presenter Mode is also a big convenience for business users. For example, let’s say you’re in a meeting room with a few people and you’re running a BlackBerry PlayBook tablet video chat with a colleague in a remote location. With Presenter Mode, you can project this video chat onto a big screen for better viewing, and then message or share slides and spreadsheets with the people in your conference room without disrupting the video chat.

	Explore tablet hardware Using the tablet interface BlackBerry Bridge Personalization Docs To Go Print To Go Calendar Contacts Video Player Messages Video Chat Browsing the web

Contact Integration

One of the key differentiating features of the new Video Chat for the BlackBerry PlayBook tablet is that it now automatically discovers which of your contacts are Video Chat “capable” and displays their “availability” to Video Chat – no guesses and disappointments! You can view, edit, and create new contacts for Video Chat directly in the Contacts application or in Video Chat application itself. Plus, with the new capabilities in BlackBerry PlayBook OS 2.0, you can conveniently initiate a Video Chat directly from the Contacts application, while viewing the contact’s information details.

As mentioned, these new features for Video Chat are available now in the BlackBerry PlayBook OS 2.0 software update! Please comment and let us know who’ll be the first person you call using the new Video Chat for the BlackBerry PlayBook tablet.

More about BlackBerry PlayBook OS 2.0

1. BlackBerry PlayBook OS 2.0 is here!
2. Help Blog: How to download and update to BlackBerry PlayBook OS 2.0 and manage the new home screen
3. Help Blog: Getting Started with Email, Contacts and Calendar in BlackBerry PlayBook OS 2.0
4. Help Blog: Getting Started with Video Chat in BlackBerry PlayBook OS 2.0
5. BlackBerry PlayBook OS 2.0 Reviews from CES
6. CES 2012: BlackBerry PlayBook OS 2.0 Communicates [Video]

[YouTube link for mobile viewing]

This week at the 2012 Consumer Electronics Show (CES) in Las Vegas, we’re excited about the new OS update for BlackBerry® smartphones. A few of the fantastic features include mobile Wi-Fi® hotspot, BlackBerry® Tag, FM Radio, contextual deals via BlackBerry® Travel™ and BlackBerry® Maps, voice navigation in BlackBerry Traffic, and Wi-Fi calling. This update truly shifts the BlackBerry smartphone experience to the next level, and combined with the upcoming BlackBerry® PlayBook™ OS 2.0, you’ll have a fantastic combination of communication, business, and lifestyle tools.

With access to some of the people at Research In Motion® (RIM®) who work behind the scenes to develop and craft BlackBerry® products and software, we thought we would take the opportunity to provide an insider perspective on this OS update as well as the philosophy behind the BlackBerry smartphone platform. I managed to grab Annu Dawar, Senior Product Manager for BlackBerry® 7, here at CES to give us the full scoop. Check out the video above!

• Wi-Fi hotspot
• BlackBerry Tag
• FM Radio
• Contextual deals via BlackBerry Travel and BlackBerry Maps
• Voice navigation in BlackBerry Traffic
• Wi-Fi calling

Pick the feature from above that you’re most looking forward to, and tell us in the comments how it will impact the day-to-day use of your BlackBerry smartphone!

The BlackBerry 7.1 OS update will begin rolling out from carriers around the world beginning today and over the coming weeks, and offers some great new features that we wanted to highlight here:

• Mobile Hotspot: Turn your BlackBerry 7.1 OS device into a Wi-Fi® router anywhere, anytime! The new OS seamlessly provides Internet access for up to five Wi-Fi devices, including laptops and tablets.
• Universal Search: For this new release, we wanted to focus on the intelligence of our system and our apps – in other words, we wanted to create an intuitive experience that does the thinking for you. For example, Universal Search now has a new auto-suggest feature that that intelligently filters Bing® search results to offer you a variety of relevant Web sites based on your search terms.
• BlackBerry® Tag: Share contacts, media and files, and even invite friends to BlackBerry® Messenger (BBM) through a simple touch. BlackBerry Tag unlocks near field communication (NFC) capabilities for everyday use and makes sharing a lot faster and much more personal.
• Wi-Fi® Calling (where available): With BlackBerry 7.1 OS, you’ll be able to make Wi-Fi calls using your carrier’s Wi-Fi calling service (aka UMA-lite or GAN-lite). Wi-Fi calling allows you to save your talk time minutes and make phone calls over any Wi-Fi network. Not all carriers offer such a service so check with your carrier for availability.
• FM Radio: The BlackBerry 7.1 OS update will let BlackBerry® Curve™ 9360 and 9380 smartphone customers enjoy FM radio. The Curve models include a built-in FM radio so you can tune in to local FM radio stations. Simply plug in your headset to boost the reception (it acts as the antenna). Plus, no data usage or data plan required!
• BlackBerry® Maps:

When you launch the new BlackBerry Maps you’ll be able to discover special offers, coupons and discounts from nearby vendors – and, of course, you can act instantly by calling about the deal, finding the best route to get there, or grabbing the coupon code.

But that’s not all the surprises we have in store for you today – along with the new OS update, we’ve also released updates to a number of other popular BlackBerry smartphone apps! We’re continuously taking steps to enhance your social experiences on your BlackBerry smartphone. We are making the apps you know and love even more intelligent and intuitive with upgrades to help you manage your daily tasks or plan for your next big adventure.

Here’s what we’ve got for you:

BBM is now 6.1

It’s the BBM you know and love, taking your social experience to a whole new level. Now with BlackBerry Tag integration, you can invite a friend to BBM by simply tapping your NFC enabled BlackBerry smartphones against each other. Also, by popular request from our BBM community, we’ve added more ways to personalize your messages and your profile. BBM 6.1 is now out of beta, so check out our BBM 6.1 blog post for an in-depth look at the newest features.

BlackBerry Travel

Are you a frequent flier or avid traveler? The updated BlackBerry Travel app virtually plans your trips for you, from airport pick up and drop off to accommodations and scheduling. You’ll be able to find deals on hotel and car rental options, or arrange for limo service to and from an airport. Plus, you can rest easy knowing that the BlackBerry Travel app will quickly notify you if your flight is delayed or cancelled, and that it can help you find a new flight right away. No matter where you do your booking, the automatic trip scanning feature can pull your trip details into the app, so you don’t have to. See all your travel updates in one place as they happen, and don’t worry about double and triple checking your itinerary; if you’ve missed anything, BlackBerry Travel will let you know!

BlackBerry Traffic

Getting where you want to just got easier with the new update of BlackBerry Traffic. The updated app now provides you with turn-by-turn voice guidance so figuring out how to get there is easy and hands free. BlackBerry Traffic provides you with your route and your estimated time of arrival (ETA) based on current traffic conditions – right on your BlackBerry smartphone.

So as you can see, we’ve got a whole bundle of goodies ready for #TeamBlackBerry to enjoy. We’re confident that this collection of intelligent apps will help you connect with your fellow BlackBerry smartphone users, because life is better when it’s shared in real time.

For more information and to download the new versions of BBM, BlackBerry Traffic and BlackBerry Travel visit BlackBerry App World and don’t forget to leave us a comment and let us know what you think about BlackBerry 7.1 OS and the new app updates!

For those of you attending this year’s Consumer Electronics Show (CES 2012) come visit the BlackBerry booth (South Hall 3 Booth # 30326) to see these new updates and more firsthand!

Attention BlackBerry App World™ storefront shoppers! We’re excited to announce the global launch of BlackBerry App World™ v3.1. You’ll be receiving an upgrade notification over the next few days – or if you can’t wait, click here to download now. The latest version of BlackBerry App World introduces exciting new features to help you personalize your BlackBerry® smartphone.

Requesting a Gift

They say “it’s better to give than receive,” but in the case of BlackBerry App World v3.1, you can do both! The new ‘Request Gift’ feature lets you send a gift request to one of your BBM™ contacts so they can buy it for you if they choose!

With multiple payment methods, you can buy the gift in the way that’s most convenient for you. You can use PayPal®, your credit card, or charge the purchase directly to your wireless bill (where supported by your wireless carrier). You can also decline the request if you decide it’s not in your budget (or if they’re on the naughty list).

Content Rating and Filtering

With the launch of BlackBerry App World v3.1, we’re introducing an industry standard content rating system which is designed to give users the ability to restrict content of specific ratings. It’s a great feature for parents who want to keep certain types of content from their children, and it’s also great for any BlackBerry smartphone user who wants to block adult or mature content. The content rating system is based on CTIA Wireless Association’s “Guidelines for App Content Classification and Ratings”. For more info on how RIM and our developers rate the apps, check out this post on our Developer Blog.

Setting your personal preferences (or content controls for the phones on your family account) according to the content rating levels is simple All you need to do is upgrade to the latest BlackBerry App World storefront client which will become available on December 19th, 2011 and set the rating by accessing “My Account > Content Controls” as shown below:

There are four content classifications available for personalization – Adult, Mature, Teen or General. As you navigate throughout the BlackBerry App World storefront to view and discover content, the rating level will be indicated on the application detail page. For example, content that has been rated suitable for teens will be marked by a “T”; content that has been rated suitable for all ages will be marked by a “G” to indicate it’s for general audiences; and so on. The BlackBerry App World storefront is designed to provide you with the details about each setting to help determine which filters are right for you.

Download when on Wi-Fi only!

We’ve worked with our partners and are happy to announce that the BlackBerry App World storefront is now available for browsing, purchasing, and downloading apps via Wi-Fi – even if you’re out of cellular range or have your cellular radio turned off! Why does this matter? There are areas where you won’t get a cellular signal or you may be in places where you’re not allowed to turn on your cellular antenna , but you may be able to hop on a Wi-Fi network. And where there’s Wi-Fi, you can now stay connected to BlackBerry App World and grab new apps and updates any time.

Your feedback is important to us. Download BlackBerry App World v3.1 and let us know what you think!

[ YouTube link for mobile viewing ]

Need Internet on the go, but you’re not near a Wi-Fi® hotspot? When there’s no other way to access the Internet, you can tether your BlackBerry® PlayBook™ tablet to a Bluetooth®-enabled smartphone.

Here’s an overview of how to get Internet Tethering set up on your BlackBerry PlayBook tablet!

Read more at the Inside BlackBerry Help Blog »

LBS nation, we have good news! The Wi-Fi® geolocation service officially launched on September 9th, 2011. This in-house technology at Research In Motion® (RIM®) uses Wi-Fi Access Point data that’s been collected anonymously by your BlackBerry® smartphone to provide a quick and accurate location fix to location-aware applications globally. This service is a further enhancement to our Cell-site geolocation service, which has been in service globally for more than a year.

Unlike GPS-based location fixes, this service offers a faster and more convenient way for developers to get location fixes via a secure connection with minimum bandwidth usage. Although the accuracy of this service is lower than GPS, it’s higher than Cell-site geolocation, and the speed is expected to be much faster than GPS. One advantage to Wi-Fi geolocation service is that it typically works even when GPS is not available. For example, when a user is indoors or when a user prefers not to turn their GPS on in order to preserve battery life, Wi-Fi geolocation service is still an option.

The APIs needed to acquire Wi-Fi geolocation fixes have been available since the BlackBerry® 6 OS release; therefore, all devices running the BlackBerry 6 OS and higher are able to leverage this service via existing APIs upon provisioning of this service. Please note that service provisioning may take up to a month from the launch date, so we’re asking for your patience and understanding if it doesn’t start working immediately. For APIs and other relevant technical details, please refer to the KB article Location APIs – Start to finish. You can also leverage Simple Location API if you want to get a head-start by skipping the full details.

I am really excited about this service as it opens up a lot of possibilities for innovation and great apps. Let us know when you integrate your app with this service, and let us know how it goes!

The BlackBerry® Bold™ 9900 and BlackBerry® Bold™ 9930 smartphones have gotten great buzz since we first announced the two BlackBerry® 7 smartphones with a BlackBerry Bold touch at the BlackBerry World™ conference in May. Members of the media and #TeamBlackBerry certainly enjoyed test-driving them at our #BB7FanNight event in Toronto. (FYI: We’ve gathered many BlackBerry Bold 9900 and 9930 reviews from across the web for your quick reference.) Now that the BlackBerry Bold 9900 and 9930 smartphones are making their way to your local carriers and retail locations, we thought it would be a good time for the BlackBerry Bold Product Managers Michael and Jason to share five things you need to know about the new BlackBerry Bold touch smartphones.

1. The new touch BlackBerry Bold 9900 and 9930 smartphones combine design style with substance

Our design goal for the new BlackBerry Bold 9900 and 9930 smartphones was to deliver a stunning design that integrates the BlackBerry Bold family’s iconic QWERTY keypad with a brilliant, high resolution capacitive touch screen. Great care, time and precision went into designing and creating the keypad on the BlackBerry Bold 9900 and 9930 smartphones; it was meticulously refined, sculpted and positioned to deliver the utmost in precision functionality to make typing accurate, simple and fast. In fact, even though the keypad on these two smartphones may look similar to that of the BlackBerry® Bold™ 9000 smartphone, it actually has 5% more surface area. Achieving such an improved typing experience – on the thinnest BlackBerry smartphones yet – is something we know BlackBerry customers will appreciate (and is a testament to our design team’s commitment to delivering continuous improvements to what matters most to our customers).

In terms of the overall design, the BlackBerry Bold 9900 and 9930 smartphones were built in the tradition of the BlackBerry Bold line of smartphones, with purposeful detailing plus premium materials and finish. When you first hold the device in your hand, we think you will quickly realize how great it feels. We’ve highlighted some of our favorite design elements below:

• Brushed stainless steel frame: the elegantly brushed stainless steel frame extending around the exterior adds to the visual appeal of both Blackberry Bold smartphones, giving them what we feel is a timeless and classic look. Beyond aesthetics, the stainless steel frame adds reliable durability while seamlessly integrating important functions like the convenience and volume keys.
• “Aerospace composite” battery door: distinct to the BlackBerry Bold 9900 and 9930 smartphones, the “aerospace composite” battery door is incredibly lightweight and durable. It’s made of the same composite material that’s used to construct next-generation airplanes, racecars, and high-tech sports equipment. The cool factor is high to be sure, but more importantly, this composite construction actually helps optimize antennas, radios, and other device technology for highly reliable connectivity.
• Ultra-thin design: When we looked at the amount of time people have a device in hand, it became a priority for us to make the BlackBerry Bold 9900 and 9930 smartphones the thinnest BlackBerry smartphones ever at 10.5mm. For BlackBerry smartphone users, this means a lightweight, sleek & slim device that fits comfortably in the palm of their hand, while maintaining uncompromised performance.

2. The BlackBerry Bold 9900 and 9930: The most powerful guts ever in a BlackBerry smartphone

We wanted to match the BlackBerry Bold 9900 and 9930 smartphones’ distinctive design with powerful hardware to deliver a best-in-class BlackBerry Bold smartphone experience. With a 1.2 GHz processor, 8GB of onboard memory with the option to expand (using up to a 32GB media card), and high-speed CDMA or HSPA+ world phone connectivity, these models have the most powerful ‘guts’ ever in a BlackBerry smartphone, helping you get more things done even faster. Here are a few features we’d like to speak to in more detail.

The BlackBerry Bold 9900 and 9930 smartphones are the first BlackBerry smartphones to feature brilliant 2.8” 640×480 high-resolution touch screens, which deliver crisp, clear images and text at 287 pixels per inch, in full 24-bit color. Powered by the BlackBerry 7 OS and Liquid Graphics™ technology, these screens provide a truly responsive and versatile touch experience, so you can browse the web, interact on social sites, read and respond to emails, and view high resolution videos and photos. If you’d like to learn more about the evolution of the touch experience in BlackBerry 7, check out Sangita and Troy’s post, which tackles the subject in more detail.

In addition to hi-speed CDMA or HSPA+ cellular connectivity, the BlackBerry Bold 9900 and 9930 smartphones also feature dual-band Wi-Fi® connectivity (2.4GHz and 5GHz). Reliable Wi-Fi connectivity is important for pulling down large amounts of data quickly without a hit to your data plan, and Dual band Wi-Fi connectivity means better connectivity and faster performance at the office, coffee shop, airport, or at home.

The BlackBerry Bold 9900 and 9930 smartphones are the first BlackBerry smartphones to feature Near Field Communication (NFC) technology. NFC is a technology that allows BlackBerry smartphone users to just tap to connect, get information, and link up with other supported NFC devices or authentic BlackBerry accessories. For more information about what NFC means for BlackBerry smartphone users, please watch this interview with Andrew Bocking, VP of Handheld Software Product Management.

[YouTube link for mobile viewing]

3. The new BlackBerry 7 OS delivers better performance, usability and voice-activated Universal search

The powerful hardware in the BlackBerry Bold 9900 and 9930 smartphones have been paired with the new and powerful BlackBerry 7 OS, which offers a variety of performance and usability enhancements, such as Liquid Graphics and the next generation BlackBerry web browser. While BlackBerry 7 Product Manager Annu is planning on providing a detailed blog post on BlackBerry 7, we thought we’d share one of our favorite features: voice-activated Universal Search.

With voice-activated Universal Search, the powerful on-device search functionality that premiered in the BlackBerry 6® OS has gone hands free. Using advanced speech-to-text translation, you can now search for files, emails, contacts, music, and more—all without typing a thing. Voice-activated Universal Search also combs the web and BlackBerry applications for the information you need. For example, I often use Universal Search to find an address, which automatically brings up the BlackBerry® Maps location information. Very cool!

4. The new BlackBerry Bold 9900 and 9930 smartphones improve social collaboration

As we said before, the BlackBerry Bold 9900 and 9930 smartphones’ full QWERTY keypad offer an efficient and speedy typing experience, but it’s not just for emails. The new BlackBerry Bold smartphones feature the latest versions of our social media applications, including Social Feeds, Twitter® for BlackBerry smartphones, Facebook® for BlackBerry smartphones, and the new BlackBerry® Messenger (BBM™) 6. This suite of apps makes it easy for BlackBerry Bold 9900 and 9930 smartphone owners to quickly connect with friends, family, and co-workers.

We’re most excited about the potential of BBM 6 for BlackBerry Bold smartphone users, because of “BBM-connected” apps. BBM 6 allows for 3rd-party applications to incorporate your favorite aspects of BBM into their apps, from status updates and sharing to BBM chats. The video below shows how popular social application Foursquare takes advantage of BBM 6, but that doesn’t mean that social on the new BlackBerry Bold smartphones is only about fun and games. Don’t believe me? Check out this post on how to use BlackBerry Messenger 6 for business.

[YouTube link for mobile viewing]

5. The BlackBerry Bold 9900 and 9930 smartphones “Balance” the needs of enterprise and end users

In addition a full QWERTY keypad, dual-band Wi-Fi and BBM 6, the new BlackBerry Bold smartphones offer a variety of features that reinforce the BlackBerry Bold family’s heritage as the ultimate enterprise device for business people on the go. Two of our favorites are BlackBerry® Balance™ technology and the Documents To Go® Premium app.

BlackBerry Balance is a new technology in BlackBerry 7 that ensures your work life and private life never mix—so you can enjoy the fullest mobile experience on just one device. When you’re at work, BlackBerry Balance technology allows you to focus on getting tasks done while securely accessing business information, but it also makes it possible to stay connected via apps like Facebook, Twitter or personal email accounts. This is because BlackBerry Balance technology is designed to works behind the scenes to safeguard against accidentally compromising the security of company content while simultaneously protecting the privacy of your personal content. To learn more about this new technology, check out the BlackBerry Balance product page.

The BlackBerry Bold 9900 and 9930 smartphones also come with the full premium version of the Documents To Go app, which is a vital tool for mobile productivity. Documents To Go is a mobile document suite that is designed to allow you to create and edit Microsoft® Word®, Microsoft® Excel®, and Microsoft® PowerPoint® docs, and view PDF docs anywhere, anytime. As someone that travels regularly for work, I can attest that the ability to easily review or edit important work documents has been a lifesaver many times over.

We’re incredibly excited that the next generation of BlackBerry Bold smartphones is now available for BlackBerry smartphone users. For more information on pricing and availability, please contact your local carrier or visit our BlackBerry Bold where to buy page. Make sure to post a comment below and let us know what you think!

BlackBerry® Mobile Voice System (MVS) 5.1 with voice over Wi-Fi® calling is now available for Avaya in North America, in addition to the existing North American Cisco® and Mitel® functionality to support BlackBerry MVS. BlackBerry MVS is available to the UK through the Cisco® platform. This connection system allows calls to be transferred between networks, further enhancing employee connectivity. For details, check out www.blackberry.com/mvs.

What is BlackBerry Mobile Voice System?

BlackBerry MVS provides the opportunity for unique cost savings by unifying the broad array of voice hardware into single handheld devices. Full control of the connection – as well as managing incoming and outgoing calls – rests with the company, and comes complete with a variety of options and settings for administrators. BlackBerry MVS was designed to: boost productivity, enable IT groups to manage calls, allow employees to remain easily connected to the organization without the need for a desk phone, and to deliver overall value through increased mobility and connectivity.

Read more at the Inside BlackBerry for Business Blog »

A really cool feature offered by the BlackBerry® PlayBook™ tablet is the ability to access its file system using Wi-Fi® sharing. This feature allows you to quickly – and wirelessly – copy files to and from the BlackBerry PlayBook tablet using a computer that is on the same network.

In order to use this feature, all you need to do is ensure that your BlackBerry PlayBook tablet is connected to the same network as the computer you’d like to access it from. Provided you meet this requirement, you’ll be able to use Wi-Fi sharing – so let’s take a look at how to set it up and access your files today!

Read more at the Inside BlackBerry Help Blog »