In addition to best-of-breed security solutions, businesses need expert guidance and education to protect themselves successfully from cyberattacks. This insight informs every aspect of BlackBerry MSSP partner abtis GmbH’s mission plan to support its more than 1,000 small- and medium-sized business (SMB) customers.
According to abtis CEO and founder Thorsten Weimann, “Most SMBs in southern Germany think security means having a firewall and antivirus application. They rarely have security budgets, chief information security officers, or even specialists responsible for managing cyber risks. We have to explain why their signature-based endpoint defenses leave them vulnerable to ransomware attacks that can kill a business. Cybersecurity education is both central to our mission and a key component of our service portfolio.”
abtis offers customers two tiers of managed endpoint protection services. Managed Endpoint Protection is a cost-effective solution for smaller customers that includes the deployment of BlackBerry® Protect. Managed Endpoint Protection and Response is abtis’ premium product, adding BlackBerry® Optics for AI-driven threat detection and response. “In both cases, we provide customers with 24x7 support from our Security Operations Center,” says Thorsten.
abtis is so confident in its value proposition that it doesn’t ask for long-term commitments or charge for the first month of managed services. During that time, abtis deploys BlackBerry’s agile agent technology to an initial set of customer endpoints and fine-tunes BlackBerry Protect security controls for malware prevention, memory exploitation protection and script control. According to Thorsten, “It’s essential for onboarding to proceed as efficiently and transparently as possible to build trust in our services and solutions. So far, we’ve had a perfect track record. Every prospect that has onboarded BlackBerry Protect has become a paying customer.”
Every human relationship requires mutual trust and loyalty to deepen and grow. The same is true for the partnership between abtis and BlackBerry. Says Thorsten, “We trust BlackBerry and its products. Whenever we make a request, we receive exceptional support from the partner team. We wouldn’t consider recommending any other solutions for endpoint protection, detection, and response. BlackBerry has shown over and over that it really is committed to our success.”
Read the full abtis case study.
Case Study: BlackBerry MSSP Partner abtis GmbH Emphasizes Security Guidance and Education
