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Customers Have Spoken: BlackBerry Named a 2024 Customers’ Choice for Endpoint Protection Platforms in Gartner® Peer Insights™

BlackBerry is proud to announce its recognition as a Customers’ Choice vendor for 2024 in the endpoint protection platform (EPP) category in Gartner® Peer Insights™.

Customers from around the world recommend the BlackBerry® AI-based security platform, CylanceENDPOINT™. This is the second consecutive year for BlackBerry to be placed in the upper right quadrant, based on Overall Experience and User Interest and Adoption. Our customers have shared their feedback on deployment experience, product capabilities, support, and sales experience for BlackBerry. 

"To be recognized two years in a row with a Gartner Customers' Choice distinction for our endpoint protection platform is, in our opinion, significant for BlackBerry because it comes directly from the people and organizations we protect,” said Nathan Jenniges, Senior Vice President and General Manager, BlackBerry Cybersecurity. “BlackBerry has held the trust of the market for almost 40 years, with a continuous commitment to innovation and our best-in-class products and experiences.” 

This Gartner Peer Insights report names BlackBerry as a Customers’ Choice for EPP based on the following:

  • More than 9 out of 10 customers are willing to recommend BlackBerry.
  • BlackBerry had an overall average rating of 4.7 out of 5 based on 202 total reviews as of April 2024.
  •  Customers rated product capabilities, support, and the sales experience 4.8 out of 5.

Read the Gartner Report: Voice of the Customer for Endpoint Protection Platforms.

In addition to being named an overall EPP Customers’ Choice, BlackBerry is also recognized as a Customers’ Choice in the Large Enterprise and Midsize Enterprise company size segments as reflected in the quadrants below.

CylanceENDPOINT Reviews on Gartner Peer Insights

Here are some reviews from CylanceENDPOINT customers who have direct experience implementing and operating our endpoint protection platform.

“We were concerned about our previous solution. We identify in Cylance all the points that we need: easy implementation, easy management, helpful sales team, robust security, large knowledge base and meets the PCI-DSS requirements.”
— IT, Banking Industry | Read the full review.

"More Than Just Endpoint Protection, BlackBerry Is Cybersecurity”
— IT Infrastructure and Cybersecurity, Construction Industry | Read the full review.

“I like that I don't have to update any anti-virus definitions and Cylance allows for an 'all in one' package to focus on securing my assets. I like that Cylance offers an 'ease of use' for building policies and tuning for accuracy. We've been able to generate role-based policies for our environment to secure user assets and enable compliance for regulatory.”
— IT Security and Risk Management, Manufacturing Industry | Read the full review.

"Exemplary Vendor Experience and Product Satisfaction"
— IT Asset Management / Procurement, Insurance Industry | Read the full review.

“The support team was always professional and helpful from the first meeting, through the PoC, deployment, etc. In order to get the most accurate answer, sometimes the engineering/development team was contacted to respond. This was a very quick process, and the response added a layer of stability and showcased that they really know what they are doing. About the product: It is exactly what we need for the OT environment. We have searched for multiple vendors but this is truly the right product for the job."
— Sr. SOC Analyst, Manufacturing Industry | Read the full review.

Our Final Thoughts on Customers’ Choice Recognition

To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the EPP page on Gartner Peer Insights.

We’d like to thank our valued customers who submitted so many incredible reviews and helped us be recognized with this distinction. This also closely follows our recognition as a  Customers’ Choice in the unified endpoint management (UEM) category.

Your feedback helps us create better products — for example, Cylance® Assistant. This context aware generative AI tool is fully integrated right into the CylanceENDPOINT control panel.

We look forward to maintaining your trust and the confidence you have placed in us — as reflected in your reviews.

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Gartner, Voice of the Customer for Endpoint Protection Platforms, By Peer Contributors, June 28, 2024.
Gartner, Voice of the Customer for Unified Endpoint Management Tools, By Peer Contributors, May 7, 2024.

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BlackBerry.

Lisbeth Hansen

About Lisbeth Hansen

Lisbeth Hansen is Director, Influencer Relations, at BlackBerry.