5 Ways CylanceMDR Minimizes Update Outage Risks
In the fast-paced world of cybersecurity, staying current with software updates is crucial for maintaining robust security protocols. However, the process of updating can often be fraught with risks including operational disruptions.
Enter CylanceMDR—the Managed Detection and Response service from BlackBerry. CylanceMDR is designed to offer a low-friction, low-risk approach to managing updates. At the core of our strategy is a software architecture designed for granular control. This blog post explores how our CylanceMDR minimizes risks and outages during updates, providing a seamless and secure experience for your organization.
The Pillars of CylanceMDR's Low-Friction Approach
The reduced friction and risk offered by CylanceMDR comes from a combination of advanced software architecture and design, robust product features, proven best practices, and dedicated professional services.
CylanceMDR Software Architecture and Design
Here are five ways the architecture and design of CylanceMDR helps ensure your organizational security and business continuity at the same time.
1. Controlled Software Agent Updates
One of the standout features of CylanceMDR is its approach to software agent updates. Customers retain full control over if, when, and to what extent agent updates are pushed. This is orchestrated seamlessly through the CylanceMDR central management console. By allowing customers to manage their update schedules, CylanceMDR ensures that updates can be rolled out without causing disruptions to business operations.
2. Agent Upgrade Cadence
CylanceMDR employs a quarterly or semiannual cadence for software agent updates to further streamline the update process. This regular schedule reduces the overhead often associated with testing new updates, allowing for more focused development cycles. The predictability of updates helps organizations plan better and allocate resources more efficiently.
3. Phased Testing
CylanceMDR adopts a phased testing methodology for releasing software agents. This staged approach limits the exposure of potential impacts to a small subset of endpoints in the initial stages.
By doing so, CylanceMDR ensures that any issues are identified and resolved before a wide-scale rollout. Additionally, threat detection rules are tested using a proven methodology, enhancing the reliability and effectiveness of the updates.
4. Agent Rollback
Despite the best planning and testing, issues can still arise. To mitigate this risk, CylanceMDR includes a rollback feature that allows customers to revert to a prior version of the software agent if needed. This rollback capability provides an added layer of security and peace of mind, ensuring that any unforeseen issues can be swiftly addressed.
5. Microsoft Standards
CylanceMDR follows Microsoft standards in its product development process. This adherence ensures maximum compatibility and stability across various IT environments. By aligning with widely recognized standards, CylanceMDR enhances its reliability and reduces the risk of compatibility issues during updates.
Best Practices and Professional Services
Detection Fidelity
CylanceMDR is dedicated to maintaining the highest level of detection fidelity. The product and threat intelligence teams continuously refine detection intelligence to maximize true positives and minimize false alerts. This ongoing commitment to accuracy helps reduce the risk of operational disruptions, ensuring that businesses can maintain their security posture without sacrificing efficiency.
Advisory Services
CylanceMDR offers regular hands-on technical working sessions through its advisory services. These sessions provide valuable guidance on agent updates, new features, and best practices.
CylanceMDR services also assist customers in developing customized rollout plans tailored to their specific security and business requirements. By offering personalized support, CylanceMDR ensures that customers can make the most of their updates with minimal disruption.
Assistance Against Operational Disruptions
In the event of potential operational disruptions, CylanceMDR's professional services team works closely with BlackBerry customer support to identify and address issues promptly. This collaborative approach ensures minimal downtime and swift resolution of any problems that may arise during updates. By providing comprehensive support, CylanceMDR helps businesses maintain continuity and efficiency.
The Benefits of the CylanceMDR Update Strategy
When a single troublesome update can trigger IT outages around the globe, it's nice to know there is an organization that actively focuses on reducing that risk. At BlackBerry, we understand the ever-evolving landscape of cybersecurity and that managing updates can be a daunting task.
However, with CylanceMDR, your organization will experience reduced outage risk, enhanced security, and improved efficiency, all at the same time. Knowing that BlackBerry is a reliable partner that can assist with updates and potential disruptions allows you to operate with confidence.
Ready to experience the benefits of CylanceMDR for yourself? Take the first step towards a seamless and secure update experience.
