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Customers Have Spoken: BlackBerry Named a 2024 Customers’ Choice for Unified Endpoint Management Tools in Gartner® Peer Insights™

Customers from around the world recommend BlackBerry® Unified Endpoint Management (UEM) which helped BlackBerry to be recognized as a Customers’ Choice vendor for 2024, in the Gartner® Peer Insights™ for Unified Endpoint Management Tool category.

This is the second consecutive year for BlackBerry to be placed in the upper right quadrant, based on customer feedback on deployment experience, product capabilities, and support experience for BlackBerry Unified Endpoint Management (UEM). This also closely follows our recognition as a Customers’ Choice in the endpoint protection platform (EPP) category.

"To be honored two years in a row with a Gartner Customers' Choice distinction for our UEM is in our opinion significant for BlackBerry because it comes directly from the people and organizations we protect,” said Nathan Jenniges, Senior Vice President and General Manager, BlackBerry Cybersecurity. “We believe there is no greater reward than commendations by government and enterprise customers, recognizing that our innovative products and support make a difference to productivity – enabling staff to work from anywhere on any device, without risk of compromise.”

This Gartner Peer Insights report names BlackBerry as a Customers’ Choice for UEM with an overall average rating of 4.5 out of 5. And our customers rate BlackBerry UEM even higher for Product Capabilities, Deployment Experience and Support Experience, with each category scoring 4.6 out of 5. Also, nearly 9 out of 10 customers are willing to recommend BlackBerry based on 72 total reviews as of December 2023 — and BlackBerry is one of three vendors with a Customers' Choice distinction.

BlackBerry UEM Reviews on Gartner Peer Insights

Here are some reviews from BlackBerry UEM customers who have direct experience implementing and operating our endpoint management platform.

"UEM has met and exceeded all our requirements to manage both corporate and personally owned devices, including many non-standard configurations for different use cases. The MDM is very mature and includes a large set of functionality and features as well as many useful add-ons. Support from Blackberry when required has been amazing, with their support engineers being very professional, knowledgeable, and easy to work with.”
– IT Services. Read the full review.

“Great sales team, provided a lengthy Proof of Concept period to test the technology and evaluate against all our requirements. Blackberry UEM has the architecture and control capabilities to meet our strict enterprise security standards. The pre-sales team went above and beyond to answer all our questions and help us deploy the proof of concept, especially helping us test Kerberos management, which was a deficiency of our prior MDM solution. All of this, plus reasonable commercial terms, made it an easy decision to approve the purchase. We included a Technical Account Manager for the first year of our contract and this has proven to be a valuable resource continuing to refine and enhance our deployment, as well as address post-deployment issues. The user feedback on the UEM product has been outstanding, with most issues being opportunities for training as the platform is feature-rich. The performance of mail delivery has been fast, the synchronization much improved from our prior MDM, and the overall mobile app usability is much improved. We are able to now plan strategically for utilizing Mobile Application Management and enable more mobile experiences for our internal users."
– Director of Delivery and Business Management, Finance. Read the full review.

"Products such as BlackBerry's UEM solution are designed to take a load off administrators backs and give the users on the move full access to his/her company resources. In addition to this, the EU and more specifically our location in Germany, have placed an undeniable focus on strong adherence to data protection requirements. BlackBerry has mastered the balance between adhering to the law and giving usability to the user across a multitude of devices and OS's.”
– IT Team Lead, Construction. Read the full review.

Final Thoughts on Customers’ Choice Recognition

To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the UEM page on Gartner Peer Insights.

Thank you to our valued customers who submitted so many incredible reviews. Your feedback helps us create better products to fit your needs, and we look forward to maintaining the trust and confidence you have placed in us — as reflected in your reviews.

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Gartner, Voice of the Customer for Unified Endpoint Management Tools, By Peer Contributors, 7 May 2024.
Gartner, Voice of the Customer for Endpoint Protection Platforms, By Peer Contributors, 18 September 2023.

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Lisbeth Hansen

About Lisbeth Hansen

Lisbeth Hansen is Director, Influencer Relations, at BlackBerry.